Mitsubishi Cars Bewertungen 

Very poor aftersales, not helped by their leaving the EU 3+ years ago.

A return is rumoured for summer 2026 but I will not be returning to them, as I have seen them fob me off re a warranty claim.

Completely disinterested staff who don't know the specs of their vehicles and can't (or won't) give advice about what they can and can't do. DO NOT BUY ONE! If a company is unable to answer BASIC questions about a model you're about to spend £30k on, then they aren't someone you want to do deal with. AVOID.

Pointless anti corrosion warranty which makes it more or less impossible to claim, a 2017 vehicle should not be starting to corrode on the body work, no wonder Mitsubishi pulled out of the UK, better off buying a Land Rover product!!!

I can’t stress this enough: steer absolutely clear of Mitsubishi West London Barnes if you value your time, money, and sanity. My experience with them has been nothing short of a nightmare from start to finish.
I had the misfortune of ordering a replacement infotainment system for my car—a unit that was factory faulty, a defect they were well aware of. I was promised a turnaround of 6 to 8 months. Instead, I ended up waiting over 10 agonizing months only to find out that they never even had the correct details on file to process my order. No warning, no apology, nothing. I had to chase them down and even contact their headquarters just to uncover their colossal mistake.
When I visited the branch to rectify the issue by providing the correct serial numbers, I was met with the same dismal incompetence. Not only did they fail to file a new claim, but when I called to get an update, I was fed absurd excuses—like a story about 20,000 units stuck in customs—that reeked of nothing more than a desperate attempt to cover up their ineptitude. It was clear that they were more interested in stringing me along than in actually solving the problem.
To add insult to injury, the service manager was shockingly rude and utterly unhelpful. His dismissive attitude and blatant disregard for my concerns epitomised the overall culture of indifference at this branch. It’s beyond comprehension how a company can operate with such a stunning lack of professionalism and basic customer care.
In short, Mitsubishi West London Barnes is a shameless, poorly managed operation that doesn’t give a damn about its customers. They waste your time, money, and patience with their endless excuses and incompetence. Save yourself the misery—avoid this branch at all costs. There’s no excuse for such a blatant display of disrespect and ineptitude.

0 STARS
DONT WASTE YOU'RE TIME WITH THESE USELESS JOKERS.
THEY WILL RIP YOU OFF, READ ALL THE NEGATIVE REVIEWS.
MITSUBISHI SHOULD BE ASHAMED FOR LETTING THESE CLOWNS RUIN THEIR REPUTATION.
NEVER NEVER NEVER GET YOUR CAR SERVICED HERE.

Absolutely shocking service Purchased 2 brand new cars from Mitsubishi and have had a severe problem with the dealership in Poole So I rang customer services head office and they virtually said they can’t help you have to go to the dealership I advised them that I have but they were not solving the problems he said there’s nothing he can do I also purchased a service plan for 3 years that cost me £3000 pounds this is what you get for all of this no customer service Would never use Mitsubishi again and I am looking at my options to take this further Hopefully this review will jerk them into action Feel isolated and angry BEWARE

I have a 2019 Mitsubishi outlander exceed 17k miles and my media screen started having issues in April. In May I registered this with Mitsubishi. After chasing and visiting the garage multiple times it took until July for the service team to record the issue. Now my screen is not only completely broken but it is now in a permanent cycle of flipping between radio, sat, settings etc and beeping constantly as it runs through the different settings and then randomly plays radio channels every 30 secs at full volume. It’s bad enough not having access to media, sat nav, phone or any information but now This morning I was in a dangerous position on the m25 trying to jab the screen for minutes in hope of stopping the Indian loud music playing and constant beeping. Mouse doesn’t help and turning off the screen only works for seconds before it turns itself on again. This will result in a crash if it continues. I’m have been advised that there is an 8 month waiting list for replacements and they are still working through feb 25 replacements. The garage stated that it’s taking Mitsubishi months to complete the admin and approve replacements and then the same amount of time to receive a screen once approved. If I have an accident this will be down to Mitsubishi. I have a can’t sell due to this issue, can’t drive safely (although I have no choice) and can’t get it fixed for months. I was to buy another Mitsubishi as I love them but this has put me off completely. Terrible customer service and warranty replacement. Shocking!

Professional Team , they know how to handle with spécifiques of Mitsubishi outlander PHEV , old team that are use to work together, efficiency , professionalism, very helpful , they always maintain and fix my car perfectly
Thank you Bes Bela , Tony, even sale department help me

Mitsubishi Motors and Mitsubishi Fuso have been found to have systematically concealed recalls of vehicles with serious defects for the past 23 years, and at least three deaths of a mother and her child have been confirmed as a result of this incident.

The Mitsubishi A6M Zero fighter manufactured by Mitsubishi Heavy Industries was developed as the mainstay of the Japanese military during World War II, but its bulletproof features were omitted in order to emphasize range and maneuverability. Furthermore, at the end of the war, it was used as a suicide plane, and many pilots lost their lives.

These facts indicate that the Mitsubishi Group lacked sufficient consideration for safety and human life in the past, and this is a case that calls into question its ethics and reliability as a company. These historical backgrounds and past problems should be taken into account when considering a purchase.

Thay are don't deserve 1 star bad quilty bad market value I hed this car 6 manth ago 20 k now is value 11k no rey sale value I'm recommended don't West ur mony on this car

Absolutely disgusted with mitsubishi uk purchased a brand new l200 series 6 with a service plan . First service took 3 weeks to book in 1700 miles over the 12000 miles service second service I phoned every week for two and a half months to try and get it booked in for a service to be told we don't have any techs bla bla and every excuse in between .

Now I run this truck up and down the country so the milage can rack up quickly finally get it booked in 10000miles over the 24000 service date and 8 weeks later only to arrive back to collect it the next day to be told sorry we didn't service it we were too busy re booked for a week later WHAT A SHAMBLES . I refused to take it back to them so had to travel 150 mile round trip to England ( Do you really think this is acceptable) to get the next service done . Fast forward to 60k and the turbo has failed STILL WITH IN WARRANTY TIME . But mitsubishi won't honor the warranty as the service was done 10000 miles late due to their service centers being unable to facilitate and mitsubishi say that's MY FAULT i and the 10000 miles was the reason the turbo failed ( can they prove that this is the reason and would it stand up in court any lawyers out there think it wouldn't like I do ) and i should have driven it 150 miles to another service center absolute ridiculous statement to make !!!! so now I am left out of pocket with huge bill . SO IF YOUR LOOKING TO BUY A NEW OR SECOND HAND CAR DO NOT GO TO MITSUBISHI Disgusting service they don't care what so ever take your money and then fob you off . ( I will add that the garage I have had to travel to england to have it serviced ect have been good but warranty wise misubishi uk are total disgrace . Buy a ford or a Honda ect do not buy a mitsubishi . Mitsubishi uk you disgust me

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Absolutely shambles. Purchased a 2017 mitsubishi ASX second hand from a dealership 1 month ago.

The rear boot lid has started to show signs of corrosion. I contacted the warrenty team as they have a 12 year anti corrosion warrenty on the paint job to which I was turned down as my service book hasn't got a full book of inspection stamps.

Upon doing lots of research and finding out that lots of people where having the boot lids replaced without a book of stamps was because mitsubishi admitted there was an issue with the paint work on the asx model but up to 2015. They claim to have fixed the issue and now want to to pay a yearly inspection fee to have your car looked at every year.. this is not something they tell you when buying a car so beware!! Due to my 2017 asx missing 3 stamps in the book I have been fobbed off and they will not repair the corrosion.

They clearly know there is still an issue with the body work hence the yearly inspection.

Mitsubishi should be ashamed.

Avoid West London Mitsubishi, Castlenau, Barnes SW13 9RU! Manager is very rude. Honesty is also very doubtful! One of the very few Mitsubishi dealerships in London (as Mitsubishi has now pulled out of the UK); hence service, parts and labour are a total rip-off (also, they have a whole list of 'recommended repairs' that they present to you post each service that total up to humungous amounts - so the real cost of a service sky-rockets - making them much more expensive than a Mercedes service if you even pay for half of their 'recommendations')!! Plus, getting new special Mitsubishi parts is a nightmare - takes a hell of a long time to arrive from Japan (no stock in UK/Europe)!! Can take months! So be warned about this. Cars are good and solid. Maintaining a Mitsubishi Outlander is expensive if done through the dealership - so be advised to find alternative garages!!

If you look at my profile on TrustPilot - you can see the pains I have recently gone through to shout out the bad service I've received at the hands of John Lewis. I often shout out the bad service but not the good service. I bought a Mitsubishi Colt from Mitsubishi in Halesowen (now sadly closed) as a London runaround back in 2013. The car has been great as was Mitsubishi in Halesowen for servicing it and latterly (since Halesowen's closure) Mitsubishi in Chingford. As a London runaround my car is great. In addition, since the pandemic I've done road trips further afield, including to the Lake District, Wales and Scotland - and recently my car (fully loaded with kit) got across the UK's highest pass brilliantly. For a small car it's also fairly wide so the back seat is spacious enough on the occasions I've had more than two people in the car, but more importantly with the back seats down I can fit loads in (and I mean absolutely loads) for longer road trips when I appear to want to take half my house with me. If anyone is looking for a runaround I would recommend my car without a shadow of a doubt, albeit sadly they have been discontinued.

Please everyone don’t buy Mitsubishi outlander Phev 2019. The car is the most easiest to steal. My vehicle was stolen and I have lost all my ncb and my insurance has gone from £400 to £2800. I will probably get about 60% of what I paid for it 6 months ago. Have a look on YouTube and you will see how easy it is and it is the the number one on the list of hybrid getting stolen. They access the vehicle via the system used to remotely heat ,cool and charge the vehicle overnight. Mitsubishi is aware of this problem for over 6-7 years and have done nothing to stop this.

Eclipse Cross has only done 41,000 miles, but because it was 2 months out of warranty when a major fault developed, Mitsubishi are refusing to even contribute to a repair. The vehicle requires a new gearbox at a cost of £14.5k which effectively makes the vehicle worthless. So very disappointing that they are hiding behind warranty small print rather than accepting that there is clearly a manufacturing fault.

Outlander PHEV that’s 2 years old with 13,000 miles. My infotainment touch screen system completely froze. Dealership couldn’t get it booked in for a month. Then told it needs a new system which will take at least 3 and a half months to get. Then another month to get it booked in again.
I have no satnav, no hands free phone system, no music or radio and no information about the car’s system. Mitsubishi UK not interested. This is my third Mitsubishi car and definitely my last.
£40,000 car to spend 6 months without the basics of a modern car.

Worst car dealership. My car a Mitsubishi PHEV Outlander has a DAB radio issues which has been an ongoing issue for the past 4years contacted the service department at Mitsubishi Motors UK HQ.
Even wrote to managing director no help he did not reply from him but from his associate.
What a farce all they are telling me is they have no update from the manufacture.
In modern times where technology is so advanced and Mitsubishi can’t solve a DAB issue.
You would expect a Japanese car manufacturer who pride themselves on customer service is not available here with Mitsubishi.

Sneaky deals,they were having a no down payment promotion,so i make a deal over phone for a 2013 dodge challenger,i live 2hrs away,so i was told to come on anr get car,when i arrive and do test drive i really didnt kno the difference in a 2013 to a 2020,they had pulled a switch on me and when your buying a car you always wanted you get lost in the moment,so a few days in i realized that i couldnt make those high payments,so they said they would buy it back ,so i carry it back they took it and i bought a different car from same place.well they said they were going to pay the challenger off free and clear,well i have a wreck and total loss the vehicle i was driving,so im looking at getting a car,and the challenger is showing on my credit report,after a little digging come to find out the dealership payed all but a thousand dollars on the note,which we all know was on purpose,so i call them and after the first inquiry about this,they will no longer take my calls,so they left me with a bad spot on my credit report,and it wasnt any mistake. This is dirty tactics so think twice before dealing at this dealership.

May 22 had new headlight fitted under warranty less than 3 months later same light same fault took car back told not under warranty. You said you had fitted a new light but it has the same fault as before service said they would speak to Mitsubishi and come back to me that was 3 weeks ago and nothing phoned them a number of times and promised a call back but nothing. This Jo’s the second time I have dealt with Cannock and It appears that once out of warranty they stick their fingers up to plus your service dept is poor. I am sure when you want to spend money they are quick to deal with you. Message to mitsubisihi get some care into your customers as this dealership is poor and letting you down which clearly reflect in such a poor rating if my company has this level of rating we would be ashamed or have a look at Kia and learn what good after sales service is as I intend to go back to them