Mitsubishi Cars Bewertungen 

Warning issue with front brakes on Mirage.

After purchasing an ex-demo Mitsubishi Mirage in 2019 from a main dealer all went well until the 3rd service and we got an advisory that the front disk and pads needed changing at 7850 miles!

On speaking with Mitsubishi UK warranty agents they tried blaming the fault on ware and tear.

Trying to explain to the agents that it was not normal they did have it inspected by the dealers who concluded that the wear was unusual, giving example that their own senior service technician had similar issues with his own Mirage.

Mitsubishi UK refused to accept there is an issue even after hearing about other cases of Mirages having excessive brake wear.

I then took the matter to Mitsubishi directly and they also tried to blame driving style!

It is not down to driving style.

I have gone back to Mitsubishi and still waiting for a response. The service was in June and I am still trying to get Mitsubishi to resolve the issue they have with the Mirage done six months later.

It is very concerning that Mitsubishi appear to have no regard for their customer safety.

If you have a Mirage you really need to get the brakes checked, it is a known issue that Mitsubishi are refusing to accept but obviously any issue with brake could be very serious.

I pushed the Mitsubishi Outlander phev 2016 registered 2 litres engine. The consumption is between 18 and 20 liters per 100 miles . I call the Mitsubishi engineer and they said is normal .

Yesterday I got a serious accident on main dual carriage A17, the road was wet and very slippery My car collapse 3 times at the sides of the road, car completely damaged. I wonder why the air bags didn’t open? And it puts me in great danger of inner back injury and gives me mentally stress too. I am not only physical injured but mentally stress as well. hope you will cooperate with me because this incident of not opening the airbags put me at high risk of danger,

Purchased a 18 plate outlander from a small car dealer
11 months after purchase the Turbo has blown .
Took to mitsubishi dealer to have repaired under manufactures warranty, only 29000 on the clock .
The car does not have a full mitsubishi service history but does have full non Mitsubishi service history .
They had it a week then asked for details of what had been done on last service in the book .
The garage i purchased it from sent me the invoice detailing all items .
They now querying the exact oil and parts and also asked for same details for other service in the book . I cannot get that .

No good will gesture , nothing.
Not even an apology for having my car for nearly two weeks to say no .
Never come across such poor customer service .
Shambles

#MitsubishiMotors: my worst experience of breakdown cover ever. My parents got an unrepairable puncture and called Mitsubishi at 16:20 on Tues 07/09/21 and were told a tow truck would be sent to them at the top of Hard Knot Pass in Cumbria. Mitsubishi apparently do not use what 3 words for locations or map references as they only use Google Maps.
My parents did say a recovery truck would struggle on this road. At 17:30 they got a phone call saying the truck had gone to their home address in Yorkshire. My dad spent 40 minutes on hold to be told stay with the car and they would send another recovery truck.
At 19:30 my parents were told a taxi would be arranged and over night accommodation arranged. At this point I went to collect my parents from where we're staying. Mitsubishi promised to call in the morning at 08:30 and left a voicemail to say they were unable to source a tyre and we're taking no further action.
I then rang and spent 45 minutes on hold to speak to Mitsubishi, who told me the vehicle was recovered. I corrected them and advised the local garage 20 minutes away had 3 spare tyres that would fit. At 13:00 on 14/09/21 my parents finally received assistance but the car was not fixed till 16:00.

Bought a ASX just just over 3 years ago and the car has done a total of 15000 miles, driving home on Mon the car comes to a halt problem being (fuel injector) contacts mitsubishi as we have 60000 or 5 year warranty, only to be told that fuel injectors are only covered for 3 years, was also told if I done my servicing at a mitsubishi dealer that they could offer me a good will gesture towards the repair, did not expect customer service like that from a company like mitsubishi, also told you can only buy the injectors direct from mitsubishi, at a outrageous price. You would not expect your fuel injector to go after 15000 miles but the company don't want nothing to do about it terrible service

I have had my 2015 1600 petrol ASX. for 4 years super car reasonable sized SUV . No problem had it regularly serviced only tyres & brake pads replaced, on a run regular 49 MPG around town 38 MPG really happy with this and it’s the longest time I have owned the same car

Bought a used 2011 asx. Beat it to death for over 70,000 miles. Sold it on at 151,000. It stood up to everything. Not exciting but a quality car and well worthy of the Japanese car reputation.

Always owned Mitsubishi cars, they were always reliable and didn't give me many problems. Asian manufacturing at it's finest.

Vehicle in for repairs at Donnelly Mitsubishi Dungannon and sent back damaged.

Waited 2 months on parts arriving for a warranty repair on my Mitsubishi L200. The 1st month i couldnt get a courtesy vehicle because of Covid 19 then after phoneing to see why it was taking so long and if they had forgotten about me they told me it would be another month before the part would arrive, after i voiced my frustration about 'parts could take a while coming in' turning out to be 2 months of a wait they gave me a courtesy vehicle for the last month. When i came to lift the courtesy pickup they told me i would have to phone my insurance and get them to cover me (they never told me this prior to me driving up). After my insurance company taking forever and getting no place with it Donnellys gave in and insured me on it (costing them £6 a day). I finally got collecting my own pickup to discover my front windscreen had a 8inch crack starting from the bottom and working itself right up the middle. When i asked what had happened no one knew. They suggested i claim a new windscreen through MY insurance and if i could prove it happened with them they would pay the excess fee. After questioning weither the crack had be noted on their vechale health report (completed on arrival) which hadnt noted any issues and the mechanic not noticing anything while test driving they turned it to a weather elements problem and how the frost must have cracked it and they 'cant control the weather'. Finally after alot of hassel they finally agreed to replace it without involving my own insurance.
Very disappointed with a company i would have thought was reliable. Not filled with confidence to go back. What is 'new car warranty' when you have to go through this hassel.

No help from Mitsubishi. Outlander PHEV is a very good EV but shame remote control app/vehicle wi-fi doesn't work and Mitsubishi won't help. So many unhappy customers, shouldn't be that difficult for Mitsubishi to fix it?

Been looking to get a mitsubishi Outlander for a few months. Twice I went to the mitsubishi garage in Maidenhead and not one person bothered to come and see me. I asked one sales assistant for help as I needed to see the size of the boot (I have big dogs) and i wanted to know more about the car. He wouldn't open the boot and told me to open the back passenger door and look in the boot myself and then he walked off.
I had the cash to pay for a deposit for a new Outlander and they were not interested.
Sadly now I have been put off
Sad really as we have a shogun and love it and I wanted an Outlander as a second car but we not be returning.
I decided to buy a new 4 wheel drive Mercedes instead. Their service was second to none.
I will not be recommending your garages.
The service was awful!!

Purchased from EMG motors Ipswich

When we first test drove the Mitsubishi Eclipse Cross model on 2 Feb we were extremely impressed and had planned to purchase this specific model. However, the salesman Jason Baker told us we could have exactly the same car but new and it would be on a better deal. Jason told us the only difference was there was no heated seats, but these could be fitted for an additional cost. We agreed and ordered the new car. On collecting, what we thought was the right vehicle a week later, the car was in fact a different model. Although it had the heated seats (they charged us twice for this), it didn’t however have a keyless ignition system or heads up display which we later found out are standard on the model that we had road tested. It would now appear that the reason why he was able to convince us into buying a new one on a better deal was because it was a cheaper model variant, which is why it did not have these features.

I am very disappointed with the way Mitsubishi have conducted themselves which although Jason originally admitted his mistake, stating that he did have enough product knowledge of this model of car, they soon changed their tune when we complained. After discussing the problems with the sales director, Darren Allwright, things were far from ‘All right’ he was extremely rude, unpleasant, and in the end impossible to deal with. Their argument being we didn’t ask for them specifically so why should we be worried if we didn’t get them! Amazing……completely arrogant and missing the issue, the car supplied was not the car that we had been shown and expected, it didn’t have the same features as the one we had driven and this was not pointed out to us at any point and therefore they have abused their position of trust and have then gone on to act dishonestly.

Mitsubishi have not only mis-sold us a different specification of car but have also breached the General Data Protection Regulations in doing so by sending a copy of a confidential finance agreement for a completing different customer. Incompetence and negligence from the very beginning and still they feel they can stick two fingers up to their client base when they get things wrong. I hope they still don’t expect to have a business any time soon because if this is they way they deal with their own errors they won’t survive for very long with that attitude. Complaint was a complete waste of time and therefore this issue is now in the hands of the Ombudsman. Perhaps they can convince them that their attitude stinks.
System will not allow to put no stars so against my better judgement I have to put in one star, but even this is not deserved.

Outlander PHEV

I've got the Outlander PHEV 4h vehicle, my commute is 55 miles each way to work on A roads and motorway, I average over 75 mpg!

Such a smooth nice car to drive, exceptionally happy with it.

Mitsubishi Roadside Assistance left me Stranded in the middle of nowhere with no access to public transport home. Not worth the paper it's written on.

I own a 2015 Outlander PHEV with 39k mileage and full service history. I booked it in to my local Mitsubishi dealer for service and MOT recently and got a bill for nearly £1000.00. Wasn't expecting all 4 discs to need replacing this quickly and extortionate costs to replace. Rang Mitsubishi UK to register dissatisfaction and was promised a call back. Surprise surprise! Still waiting.

Purchased our 2016 Outlander PHEV back in 2017 from MK Mitsubishi, the team at the time were excellent but since changed. The car has been serviced and MOT'd as necessary at MK Mitsubishi and everything has been good up until this service and MOT. On the service report this year they decided to put 'Wrong spec tyre has M&S'. I queried this with screen shots of their service report and a photo with the specifications of the hand book and stated that the manual does not state which tyre manufacturer or type of tyre that had to be used.

I had the initial reply from the Senior Service Adviser that he would look at the issue internal and get back to me. The next reply was:

'Upon talking with the techs I asked them why we put this information on the VHC, they responded with “when on the training course they recommend Toyos, but it doesn’t state that they have to be fitted. It does say that all tyres have to be the same, if not then it could increase the temperature of the differential oil, resulting in damage to the driving system.

I have checked and read this in the manual myself. The Toyos were created for the Outlander PHEV but can be used on different cars…

I myself own a Sports car which I’ve been told I have to have Pirelli tyres fitted to it. But when online and talking with the Techs I don’t have to but they are recommended.

The techs are only putting what they have been train to put, so it’s not necessarily the wrong spec its just not what Mitsubishi themselves recommends.

My reply to this was to ask that they remove the statements from the service record and re-send out again.

To-date they haven't bothered to reply after well over a week.

I also offered my personal mobile number to the Senior Service Adviser for him to call me and discuss this properly, again he has declined the offer.

So my loyalty to MK Mitsubishi has gone, because I live in Northampton I will be using the Northampton Mitsubishi from now on.

One other note: we were genuinely looking to update the PHEV in the near future, tried to have a discussion regarding the sunroof or lack of it and the salesman was not polite and indeed patronising. He claimed the sunroof was taken out because of the roof lining reducing the height of seating area in the back, my son is 6" 3' tall and sits comfortable in the rear seats.

So disappointed, the motor trade is struggling at the moment so to me it doesn't make sense to upset a loyal customer.

Waste of time. Took 5 days to respond to a new car enquiry. Offered a deal by email by local dealer so went to test drive and they couldn’t confirm the deal at the time so waited another day and a half to be told they had their figures wrong. Waste of my time. Competitor got my business

Went into lakeside to take outlander for a test drive only to be told by branch manager that my full uk driving licence isn’t old enough and I won’t be able to proceed with the test drive. My licence had to be at least 2 years old. None of this was mentioned when I was booking test drive as. this led to 36miles round journey and wasted half of my day off. Get your act together Mitsubishi and make this condition as clear as day so other drivers who are looking for a test drive won’t waste their time.