-MH- 

Antwort von -MH-

1. Aug. 2025

Hi Julia, thank you for taking the time to share your thoughts. We understand that expectations and standards can vary widely from person to person — especially in the fashion industry, where every piece is the result of countless hours of design and craftsmanship by an entire team. While we strive to meet the needs of all our customers, it’s inevitable that not every product will resonate the same way with everyone.

Regarding sizing — particularly in women’s fashion — we recognize how challenging it can be to meet every individual preference. This is exactly why we strongly encourage customers to reach out to us for a detailed size chart before placing an order. It’s the best way to minimize the risk of fit issues, and we’re always happy to help with that. In the meantime, we continue refining our sizing and fit based on valuable customer input like yours.

According to our customer service team, we’ve already provided you with the return address as requested and have processed your return and refund accordingly. We sincerely apologize for any inconvenience caused throughout this process.

That said, we always encourage open communication so we can better assist you. Leaving a negative review, while understandable, doesn’t always help resolve the issue as effectively as direct dialogue. We truly appreciate your understanding and hope to serve you better in the future.

Thank you.

Antwort von -MH-

Aktualisiert am 2. Aug. 2025

Hi Barbora, thank you for taking the time to share your thoughts. We understand that expectations and standards can vary widely from person to person — especially in the fashion industry, where every piece is the result of countless hours of design and craftsmanship by an entire team. While we strive to meet the needs of all our customers, it’s inevitable that not every product will resonate the same way with everyone.

Regarding sizing — particularly in women’s fashion — we recognize how challenging it can be to meet every individual preference. Please note that each clothing item may vary in terms of fabric, design, and tailoring, which can affect the fit and measurements. As a result, the specific sizing charts for individual items may differ from the general chart provided. This is exactly why we strongly encourage customers to reach out to us for a detailed size chart before placing an order. It’s the best way to minimize the risk of fit issues, and we’re always happy to help with that. In the meantime, we continue refining our sizing and fit based on valuable customer input like yours.

Our after-sales team always handles and responds to our customers’ emails promptly. However, there are instances where the recipient's mailbox may be full, which could prevent them from receiving our emails in a timely manner. Could you please double-check and confirm whether you have indeed not received our email? Or perhaps you could provide us with your order number here? This would enable us to process your request more quickly and accurately. We assure you that we take your matter seriously and will work diligently to resolve the issue for you. Your satisfaction is our top priority. We will continue to improve our products and services.

Antwort von -MH-

28. Juli 2025

Hi Tanja, thank you for your feedback — we truly value every comment and take it seriously. We're very sorry to hear that your experience didn’t meet your expectations.

That said, we deeply respect your feedback and will continue working hard to improve. However, we would like to emphasize that this does not make us a fraudulent company. Such claims overlook the genuine effort and care our team puts into every collection, and we hope for more understanding in that regard.

And according to our customer service team, your refund request has already been approved. We initially attempted to process the refund for your order; however, since a PayPal dispute has been opened on your end, we are currently unable to complete the refund through our system.

To proceed, we kindly ask that you close the PayPal dispute first. Once that is done, we will be able to process your refund promptly. Thank you for your understanding and cooperation.

If you have any questions or need further assistance, please feel free to contact our customer service team — they are more than happy to help. We also kindly remind you that leaving a negative review is not the most effective way to resolve the issue. Direct communication allows us to better support you.

Antwort von -MH-

23. Juli 2025

Hi Brigitta, thank you for taking the time to share your thoughts. We understand that expectations and standards can vary widely from person to person — especially in the fashion industry, where every piece is the result of countless hours of design and craftsmanship by an entire team. While we strive to meet the needs of all our customers, it’s inevitable that not every product will resonate the same way with everyone.

That said, we deeply respect your feedback and will continue working hard to improve. However, we would like to emphasize that this does not make us a fraudulent company. Such claims overlook the genuine effort and care our team puts into every collection, and we hope for more understanding in that regard.

Regarding sizing — particularly in women’s fashion — we recognize how challenging it can be to meet every individual preference. This is exactly why we strongly encourage customers to reach out to us for a detailed size chart before placing an order. It’s the best way to minimize the risk of fit issues, and we’re always happy to help with that. In the meantime, we continue refining our sizing and fit based on valuable customer input like yours.

Providing a comfortable and satisfying shopping experience is one of our top priorities. We also understand your disappointment regarding our return and exchange policy. However, our policy is clearly stated on our website. If your order meets the return or refund criteria, we are more than willing to process it accordingly.

Should you have any further questions, we encourage you to reach out to our team directly — leaving a negative review alone may not lead to a resolution.

Thank you for your understanding.

Antwort von -MH-

22. Juli 2025

Hi Thomas, thank you for bringing these concerns to our attention. We’re truly sorry to hear that our product did not meet your expectations. We always strive to provide high-quality products and a positive customer experience, and we regret that your experience has been disappointing.

First, we sincerely apologize that the sizing did not meet your needs. We are currently reviewing our sizing guidelines to ensure they more accurately reflect the fit of our items. Feedback like yours is extremely valuable in helping us improve.

Regarding our return policy, we completely understand your frustration. Our policy is established based on our store’s operational framework and aims to balance the needs of both our customers and our business. Details of our Returns & Exchanges policy are clearly stated on our website. When customer requests fall within the scope of the policy, we are always happy to process returns or exchanges accordingly. If a request doesn’t meet the outlined criteria, our team still does its best to provide a fair and appropriate resolution based on our procedures.

That said, we kindly ask that any future feedback be expressed in a respectful and constructive manner. We welcome all honest opinions and critiques, as they help us grow — but misleading or defamatory remarks may cause confusion and are not conducive to solving the issue.

If you have any remaining questions or need further assistance, please feel free to reach out to our customer service team. They are always here to help and will do everything they can to resolve the matter.

Thank you for your understanding and cooperation.

Antwort von -MH-

17. Juli 2025

Hi Alexander, we’re truly sorry to hear that our product did not meet your expectations. We completely understand that individual preferences and standards can vary, and we respect your opinion.

However, we would like to clarify that all of our products undergo multiple layers of quality control before they are shipped. Our items are fundamentally different from low-cost products, both in terms of craftsmanship and materials. Our pricing is carefully determined based on the true value of the product and current market demand.

As for our return and exchange policies, they are clearly outlined under the Returns & Exchanges section on our website. Our customer service team has also provided you with all relevant information regarding your inquiry, and we kindly ask for your understanding on this matter.

If you have any further questions or unresolved concerns, please don’t hesitate to reach out to our customer service team again. They are more than willing to assist you and help find an appropriate solution.

We believe that open and respectful communication is the most effective way to resolve any issue. Thank you for your understanding and cooperation.

Antwort von -MH-

17. Juli 2025

Hi Anke, thank you for sharing your feedback. We take all comments seriously and are committed to providing transparency and quality in all that we do. We are truly sorry to hear that your experience with us hasn't met your expectations. But we’d like to kindly remind you that the guidelines for Returns & Exchanges are clearly stated in our store policies. If a customer's concerns and requests fall within those guidelines, we are more than happy to process a return or exchange accordingly. However, if a request does not meet the criteria outlined in our policy, we will still do our utmost to explore a fair and reasonable solution, while adhering to our established procedures.

We respectfully ask that any future feedback be shared in a constructive and respectful manner, as this helps foster open and meaningful dialogue. Misleading or defamatory statements not only create confusion but also undermine the integrity of honest communication.

If you have any further questions or difficulties, please don't hesitate to reach out to our customer service team. They are always ready to assist you and will do their utmost to clarify any doubts you may have. Leaving a negative review may not be the most effective way to address the problem. Thank you.

Thank you for your understanding and cooperation.

Antwort von -MH-

8. Juli 2025

Hi KR, thanks for your sharing your feedback. Due to an overwhelming increase in orders for our store, some of our best-selling items are temporarily out of stock. This situation has, unfortunately, impacted the shipping process of your order, and we sincerely apologize for any inconvenience caused.

We have an overseas warehouse in Hong Kong, China. In the event that certain products are temporarily out of stock in our UK or US warehouses, we will ship some products from our Hong Kong warehouse to ensure that your order is delivered as quickly as possible. This is why you may notice that your package is shipped from China. We also want to highlight that we have a significant market in Asia, which is one of the main reasons we have chosen to establish our overseas warehouse in Hong Kong. This strategic location has allowed us to better serve our customers all around the world.

Besides, we would like to remind you that the instructions of Returns & Exchanges are clearly outlined in our shop policies, and we believe that it is the customers' obligation to read them carefully before placing an order, as we want to ensure that a satisfying service would be provided to each one of them. If you have any questions or difficulties, please don't hesitate to reach out to our customer service team. They are always ready to assist you and will do their utmost to clarify any doubts you may have. Leaving a negative review may not be the most effective way to address the problem. Thank you.

Antwort von -MH-

4. Juli 2025

Hi Soydan, we are sorry to hear that your experience with us hasn't met your expectations. We take all comments seriously and are committed to providing transparency and quality in all that we do.

We have processed your return request and we provided you with a return address. You can simply return the item to us following the provided address. The refund will be credited to your account after we receive your returned package. Please check your account at that time. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you.

Antwort von -MH-

5. Juni 2025

Hi Patricia, thank you for sharing your feedback. We take all comments seriously and are committed to providing transparency and quality in all that we do. We are truly sorry to hear that your experience with us hasn't met your expectations. we understand that you may have certain concerns or different opinions about our products. After all, everyone has their own unique standards and preferences. We strive to offer a wide range of options to accommodate various styles and needs, but we also acknowledge that it's impossible to make every single person completely satisfied. And we would like to assure you that the quality of our clothing is meticulously controlled through multiple stages of inspection. We adhere to the highest standards in production and sales. Our commitment to excellence ensures that the quality is absolutely worth the price you pay.

Regarding the refund, we understand your frustration. If customers’ concerns and requests are valid and align with our policy, then we can process a refund for them. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. If there’s anything more we can assist you with, please let us know. Besides, we kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. If there’s anything more we can assist you with, please let us know. We will also continue to improve our products and services and ensure that each interaction with our brand is a positive and fulfilling experience.

Antwort von -MH-

5. Juni 2025

Hi Sabrina, thanks for your sharing your feedback and we are sorry to hear that your experience with us hasn't met your expectations. Providing every customer with high-quality products and exceptional services has always been our primary goal. We understand that you may have certain concerns or different opinions about our products. After all, everyone has their own unique standards and preferences. We strive to offer a wide range of options to accommodate various styles and needs, but we also acknowledge that it's impossible to make every single person completely satisfied. And we would like to assure you that the quality of our clothing is meticulously controlled through multiple stages of inspection. We adhere to the highest standards in production and sales. Our commitment to excellence ensures that the quality is absolutely worth the price you pay.

We have an overseas warehouse in Hong Kong, China. In the event that certain products are temporarily out of stock in our UK or US warehouses, we will ship some products from our Hong Kong warehouse to ensure that your order is delivered as quickly as possible. This is why you may notice that your package is shipped from China. We also want to highlight that we have a significant market in Asia, which is one of the main reasons we have chosen to establish our overseas warehouse in Hong Kong. This strategic location has allowed us to better serve our customers all around the world.

Additionally, we would like to remind you that the instructions of Returns & Exchanges are clearly outlined in our shop policies. If customers’ concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. Thus, we believe that it is the customers' obligation to read them carefully before placing an order, as we want to ensure that a satisfying service would be provided to each one of them. If you have any questions or difficulties, please don't hesitate to reach out to our customer service team. They are always ready to assist you and will do their utmost to clarify any doubts you may have. Leaving a negative review may not be the most effective way to address the problem. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Thank you.

Antwort von -MH-

22. Mai 2025

Hi, thanks for sharing your feedback. Providing every customer with high-quality products and exceptional services has always been our primary goal. We are sorry to hear that your experience with us hasn't met your expectations. We strive to provide high-quality products and excellent customer service. Regarding the return policy, we understand your frustration. This policy has been carefully crafted based on the current operational realities of our store, which is designed to align with the interests of our business and most of our customers. And we would like to remind you that the instructions of Returns & Exchanges are clearly outlined in our shop policies. If customers’ concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. If there’s anything more we can assist you with, please let us know. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Therefore, we kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Thank you.

Antwort von -MH-

12. Mai 2025

Hi Andreea, we’re thrilled that you had a great experience with our products. Your feedback is important to us, and we’re glad to know that it exceeded your expectations. If there’s anything more we can do, just let us know. Thank you for your support!

Antwort von -MH-

Aktualisiert am 9. Mai 2025

Hi, thanks for your sharing your feedback, and we are sorry to hear that your experience with us hasn't met your expectations.

Firstly, it has always been our top priority to ensure that our products and services meet and exceed the expectations of every customer. However, we understand that you may have certain concerns or different opinions about our products. After all, everyone has their own unique standards and preferences. In the fashion industry, in particular, it's especially challenging to cater to everyone's tastes. We strive to offer a wide range of options to accommodate various styles and needs, but we also acknowledge that it's impossible to make every single person completely satisfied. We are committed to continuously improving the quality of our own products and services.

Secondly, please note that both order processing and international logistics transportation require a certain amount of time. Once your order is placed, our team will work diligently to process it as quickly as possible. However, due to the nature of international shipping, there are several factors that can influence the delivery timeline, such as customs clearance, transportation schedules, and weather conditions. Your understanding is highly appreciated on this matter.

What's more, we would like to take this chance to remind you that the instructions of Returns & Exchanges are clearly outlined in our shop policies. We believe that it is the customer’s obligation to read carefully shop policies before placing the order, but we also want to be sure that our customers will be completely satisfied with their item. We have a lot of customers from Germany and usually, they do not have any problems with the return of items back to us. It is a pity that you have not contacted us regarding shipping difficulties, so we could not give recommendations about the return and shipping costs. We encourage genuine customers to contact us directly with any concerns so we can resolve them promptly. Thus, we kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Thank you.

Antwort von -MH-

8. Mai 2025

Hi Nadin, thanks for your sharing your feedback, and we are sorry to hear that your experience with us hasn't met your expectations. We understand that you may have questions about the after-sale policy, and we want to provide some clarity on this matter. This policy is clearly outlined in the "Returns & Exchanges" section of our website. This section provides detailed information on the conditions and procedures for our general after-sale solutions. We recommend reviewing this section for a comprehensive understanding of the policy. If there’s anything more we can assist you with, please let us know. Meanwhile, we kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Thank you.

Antwort von -MH-

17. Apr. 2025

Hi Andrea, thank you for bringing these to our attention. We strive to provide high-quality products and excellent customer service, and we regret that you've encountered these issues. Firstly, we’re very sorry to hear the sizing didn’t meet expectations. We’re actively reviewing our sizing guidelines to better reflect the fit of our items, and your input is invaluable in helping us improve.

Secondly, we understand that you may have certain concerns or different opinions about our products. After all, everyone has their own unique standards and preferences. We strive to offer a wide range of options to accommodate various styles and needs, but we also acknowledge that it's impossible to make every single person completely satisfied. And we would like to assure you that the quality of our clothing is meticulously controlled through multiple stages of inspection. We adhere to the highest standards in production and sales. Our commitment to excellence ensures that the quality is absolutely worth the price you pay.

What’s more, regarding the return policy, we understand your frustration. This policy has been carefully crafted based on the current operational realities of our store, which is designed to align with the interests of our business and most of our customers. What’s more, the instructions of Returns & Exchanges are clearly outlined in our store policies. If customers’ concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures.

We have provided an after-sale solution for you, but it seems that you have not accepted it. In light of this, we have provided you with the return address and we will process your return request shortly. Once you receive it, you can simply return the item to us following the provided address. The refund will be credited to your account within 48 hours. Please check your account at that time. If you have any further questions or concerns, please do not hesitate to reach out to us. Thank you.

Antwort von -MH-

12. Apr. 2025

Hi Clemens, thanks for your sharing your feedback, and we are sorry to hear that your experience with us hasn't met your expectations. It has always been our top priority to ensure that our products and services meet and exceed the expectations of every customer. We would like to remind you that the instructions of Returns & Exchanges are clearly outlined in our shop policies. If customers’ concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. Thus, we believe that it is the customers' obligation to read it carefully before placing an order, as we want to ensure that a satisfying service would be provided to each one of them. Your satisfaction is our top priority. If there’s anything more we can assist you with, please let us know. Thank you.

Antwort von -MH-

7. Apr. 2025

Hello, every item we offer is carefully developed and produced by our own team. We have no affiliation with the sellers on AliExpress who may be using unauthorized photos or reproducing our styles without permission.

We strive to offer a wide range of options to accommodate various styles and needs, but we also acknowledge that it's impossible to make every single person completely satisfied. And we would like to assure you that the quality of our clothing is meticulously controlled through multiple stages of inspection. We adhere to the highest standards in production and sales. Our commitment to excellence ensures that the quality is absolutely worth the price you pay.

What’s more concerning is the coordinated harassment campaign that has followed the video. We have received an overwhelming number of hateful, racist, and aggressive comments and direct messages, many of which appear to be fueled or encouraged by the influencer. We are shocked and deeply disturbed by this behavior. No brand, and certainly no individuals behind it, should be subjected to such attacks.

Regarding the refund, we understand your frustration. If customers’ concerns and requests are valid and align with our Returns & Exchanges policy, then we can process a return or exchange. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures.

We welcome respectful dialogue and critique, but not at the cost of truth or human decency.

Antwort von -MH-

7. Apr. 2025

Hi Jojoisgeil Spaß, while we're not quite sure what issues you might have encountered during your shopping experience, we truly believe that communication is the key to resolving any concerns. If you have any questions or difficulties, please don't hesitate to reach out to our customer service team. They are always ready to assist you and will do their utmost to clarify any doubts you may have. We are here to help and ensure that you have a satisfactory shopping experience. Leaving a negative review may not be the most effective way to address the problem. Thus, we kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. Thank you.

Antwort von -MH-

7. Apr. 2025

Hi, thanks for your sharing your feedback, and we are sorry to hear that your experience with us hasn't met your expectations. It has always been our top priority to ensure that our products and services meet and exceed the expectations of every customer. We understand that you may have certain concerns or different opinions about our products. After all, everyone has their own unique standards and preferences. We strive to offer a wide range of options to accommodate various styles and needs, but we also acknowledge that it's impossible to make every single person completely satisfied. And we would like to assure you that the quality of our clothing is meticulously controlled through multiple stages of inspection. We adhere to the highest standards in production and sales. Our commitment to excellence ensures that the quality is absolutely worth the price you pay.

Regarding the return policy, we understand your frustration. If customers’ concerns and requests are valid and align with our policy, then we can process a refund for them. However, if the requests do not meet the criteria outlined in our policy, we will still work diligently to find an appropriate solution that best suits their needs, following our standard procedures. If there’s anything more we can assist you with, please let us know. Besides, we kindly request that future feedback be delivered in a constructive manner to facilitate a productive dialogue. Fabricated or defamatory statements not only mislead others but also harm the integrity of open and constructive dialogue. If there’s anything more we can assist you with, please let us know. We will also continue to improve our products and services and ensure that each interaction with our brand is a positive and fulfilling experience.