-MH- 

Antwort von -MH-

Vor 5 Tagen

Thank you for sharing your feedback, and we’re truly sorry to hear that your experience with us fell short of expectations. Ensuring that our products and services meet — and hopefully exceed — the needs of every customer has always been our top priority.

Regarding the refund, we completely understand your concerns. When a request is valid and meets the criteria outlined in our policy, we process the refund accordingly. For cases that do not fully meet the requirements, we still do our best to work closely with our customers to find a fair and reasonable solution in line with our standard procedures.

Could you please provide your order number here? This will allow us to review your case and assist you more quickly and accurately. We assure you that we will take every possible step to resolve the issue with your order. Your patience and understanding are greatly appreciated.

We truly value you as a customer, and our team is always here to listen and provide support. While we welcome all forms of feedback, we believe that direct communication with our customer service team is the most effective way to reach a timely and fair resolution. We would be more than happy to continue the conversation and explore further options with you.

Antwort von -MH-

9. Apr. 2026

Thank you so much for your kind words! We're thrilled to hear that you're happy with your purchase. Your satisfaction is our greatest motivation. We look forward to serving you again in the future! Have a wonderful day!

Antwort von -MH-

18. Feb. 2026

Hi, T. B. Thank you for taking the time to share your experience with us. We truly value every customer's feedback — it helps us grow and improve the way we serve you.

First and foremost, please accept our sincere apologies that your experience did not meet your expectations. We are always committed to offering high-quality products and a pleasant shopping journey, and we’re genuinely sorry we fell short this time.

Regarding your comments on product quality, we're truly sorry to hear that the dress didn't meet your expectations in person. Our team takes great care in selecting materials and overseeing craftsmanship to ensure every piece meets our quality standards. To support that, our website provides detailed product images from multiple angles, showcasing the cut, texture, stitching, and design elements — helping customers get a true sense of how each piece looks and feels, even before purchasing. Your feedback has been shared with our quality control team for further review and improvement.

We also understand your frustration with the returns process. Our return policy is designed to be fair and as straightforward as possible for both sides — but we realize that international returns can involve additional steps and costs, which may have caused you inconvenience. Regarding the back-and-forth emails and discount offers you mentioned, these were intended as flexible solutions we hoped would help resolve the matter more easily. We're sorry they didn’t feel that way to you.

Please rest assured that at Miss Rosier, customer satisfaction is always at the heart of what we do. Any refund or after-sales request is handled fairly and in line with the terms clearly outlined at the time of purchase. We also hear your concern about international shipping and customs fees — and we’ll be reflecting on how we can offer a more supportive experience for our international customers in the future.

If you're open to continuing the conversation, we warmly invite you to reach out to our customer service team directly. We'll do everything we can to find a fair and thoughtful resolution for you.

Thank you again for your honest feedback — it truly helps us become better.

Antwort von -MH-

13. Feb. 2026

Hi, SEN SEO. Thank you for sharing your feedback with us. We are genuinely sorry to hear that your experience did not meet your expectations, and we sincerely regret any inconvenience this situation may have caused you.

At Miss Rosier, we take pride in operating with integrity and transparency. Our commitment to providing high-quality products and reliable service is at the heart of everything we do. We would never intentionally mislead or disappoint our valued customers.

To help us better understand the specifics of your situation and assist you more effectively, could you kindly provide your order number? This will allow us to investigate your case promptly and work toward a resolution. Please be assured that we are fully dedicated to addressing your concerns and resolving any issues with your order.

Your feedback is incredibly important to us, as it helps us identify areas where we can improve. We are continuously refining our processes to ensure that every customer enjoys a seamless and satisfying experience.

Antwort von -MH-

19. Jan. 2026

Hi Annette, thank you for sharing your feedback. We sincerely apologize that your experience with us did not meet your expectations. We take every review seriously and are committed to maintaining transparency and high standards in all aspects of our work.

our company is a British entity, and we take great pride in our heritage and operations in the UK. To ensure timely delivery of orders, we utilize an overseas warehouse in Hong Kong, China, for items that may be temporarily out of stock in our UK or US facilities. This explains why your dress was shipped from China.

Regarding our return policy, our policy is carefully designed to balance the needs of our business with those of the majority of our customers, based on the current operational realities of our store. It is clearly outlined in our store's policies, including the fact that the return address is in New Jersey, USA, which allows us to serve a wide audience.

We are happy to process returns or exchanges for customers whose concerns and requests are reasonable and align with our stated policies. However, if a request does not meet the conditions outlined in our policy, we will still strive to find the most suitable solution within our standard procedures. We kindly encourage all customers to review our policies before placing an order, as this helps ensure a satisfactory experience for everyone.

If you have any further questions or concerns, please do not hesitate to contact our customer service team. They are always ready to assist and will do their utmost to address any issues you may have. We believe that constructive communication is the most effective way to resolve concerns, as misleading or defamatory comments may harm the fairness of open and productive dialogue.

Thank you for your understanding.

Antwort von -MH-

14. Jan. 2026

Hi Tina, thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear that your experience didn’t fully meet your expectations.

Regarding the return policy, we understand your frustration. This policy has been carefully crafted based on the current operational realities of our store, which is designed to align with the interests of our business and most of our customers.

To help us better understand and assist with your situation, could you please share your order number here? This will allow us to look into the details more carefully and support you as quickly as possible. We sincerely appreciate your patience and understanding.

Antwort von -MH-

9. Jan. 2026

Hi Mona, thank you for taking the time to share your experience with us. We’re sorry to hear that the item didn’t fully meet your expectations, and we truly appreciate you bringing this to our attention. Your satisfaction is very important to us, and we carefully review all customer feedback.

To help us look into your order and assist you further, could you please share your order number here? This will allow our team to support you more efficiently. Thank you for your understanding.

Please feel free to contact us at any time. Our customer service team will be happy to assist you.

Antwort von -MH-

Aktualisiert am 20. Dez. 2025

Hi KiKi, thank you for taking the time to share your feedback. With the holiday season approaching, our order volume has significantly increased. As a result, some styles may be temporarily out of stock, which could cause delivery delays. We sincerely apologize for any inconvenience and are working diligently to ensure your order is shipped as quickly as possible.

After carefully reviewing your case, our team has proposed several possible solutions in line with our standard procedures. Please note that our after-sales service follows standard procedures to ensure accuracy and fairness before offering any resolution. We understand that this process may take some time, and we sincerely apologize again for any inconvenience caused.

Regarding refunds, please rest assured that any valid request that falls within our policy is processed promptly. For cases that do not fully meet the criteria, we remain committed to working closely with our customers to find a fair and practical resolution.

Regarding cancellation requests, please understand that once an order is confirmed, our fulfillment process begins immediately. This process involves several necessary steps, including order preparation and administrative handling. As outlined in the Returns & Exchanges section of our store policies, cancellation requests submitted after this process has started may be subject to a processing fee.

If you have any further questions or concerns, we sincerely encourage you to contact our customer service team again. They will be happy to assist you further and provide any clarification you may need.

Antwort von -MH-

25. Nov. 2025

Hi M., thank you for your feedback. We’re truly sorry to hear that your experience with us did not meet your expectations. We strive to deliver high-quality products and excellent service, and we regret that your experience fell short of this standard.

We understand your concerns about sizing, and we’re actively reviewing our size guidelines to better reflect the actual fit of our items. Your input is extremely valuable and will help us make meaningful improvements.

Providing a comfortable and satisfying shopping experience is one of our top priorities. We also understand your disappointment regarding our return and exchange policy. However, our policy is clearly stated on our website. If your order meets the return or refund criteria, we are more than willing to process it accordingly.

Should you have any further questions, we encourage you to reach out to our team directly — leaving a negative review alone may not lead to a resolution.

Thank you for your understanding.

Antwort von -MH-

12. Sept. 2025

Hi Patrizia, thank you for sharing your feedback. We take all comments seriously and are committed to providing transparency and quality in all that we do. We are truly sorry to hear that your experience with us hasn't met your expectations.

Regarding sizing — particularly in women’s fashion — we recognize how challenging it can be to meet every individual preference. This is exactly why we strongly encourage customers to reach out to us for a detailed size chart before placing an order. It’s the best way to minimize the risk of fit issues, and we’re always happy to help with that. In the meantime, we continue refining our sizing and fit based on valuable customer input like yours.

And we’d like to kindly remind you that the guidelines for Returns & Exchanges are clearly stated in our store policies. If a customer's concerns and requests fall within those guidelines, we are more than happy to process a return or exchange accordingly. However, if a request does not meet the criteria outlined in our policy, we will still do our utmost to explore a fair and reasonable solution, while adhering to our established procedures.

We respectfully ask that any future feedback be shared in a constructive and respectful manner, as this helps foster open and meaningful dialogue. Misleading or defamatory statements not only create confusion but also undermine the integrity of honest communication.

If you have any further questions or difficulties, please don't hesitate to reach out to our customer service team. They are always ready to assist you and will do their utmost to clarify any doubts you may have. Leaving a negative review may not be the most effective way to address the problem.

Thank you for your understanding and cooperation.

Antwort von -MH-

28. Aug. 2025

Hi Rico, thank you for your feedback — we truly value every comment and take it seriously. We're very sorry to hear that your experience didn’t meet your expectations.

Our sincere apologies for the delay in shipping your order. The item you ordered is one of our bestsellers and has been incredibly well-received by many of our customers. Due to the high demand, our factory is currently handling a large volume of orders, which has unfortunately affected the shipping schedule.

That said, please rest assured that your order is a priority for us, and we are doing our best to ensure it is dispatched within the next few days. We truly value your support and understanding.

We’re also continuously working to improve our service and logistics processes to better meet our customers’ expectations. Thank you again for your patience and for choosing us.

Antwort von -MH-

22. Aug. 2025

Hi karen, we’re truly sorry to hear that our product did not fully meet your expectations. We completely understand that preferences and standards can vary from person to person, and we genuinely respect your perspective.

That being said, we want to assure you that all of our products go through a thorough, multi-step quality control process before they reach our customers. We take great pride in the craftsmanship, design, and overall value of each item we create.

Based on the information provided by our customer service team, it appears that the reason for your return or exchange request was not clearly specified. In such cases, we can only proceed according to our store’s Returns & Exchanges policy. We kindly ask for your understanding, and if you could share more detailed information about your request, we would be happy to review it again and explore whether there are other solutions available.

If you have any further concerns, please feel free to contact our team directly — we’ll do our best to assist you. Leaving a negative review alone may not help resolve the issue, but reaching out to us will allow us to work with you toward a better outcome.

Antwort von -MH-

20. Aug. 2025

Hi J H, we are sorry to hear that your experience with us hasn't met your expectations. We take all comments seriously and are committed to providing transparency and quality in all that we do.

Providing a comfortable and satisfying shopping experience is one of our top priorities. We also understand your disappointment regarding our return and exchange policy. However, our policy is clearly stated on our website. If your order meets the return or refund criteria, we are more than willing to process it accordingly.

Should you have any further questions, we encourage you to reach out to our team directly — leaving a negative review alone may not lead to a resolution.

Thank you for your understanding.

Antwort von -MH-

19. Aug. 2025

Hi Eva, we are so happy to hear that you enjoyed your experience with us! Your positive review means a lot to us, and we're glad to know that you're satisfied with our products and services.

We hope you'll continue to choose us for your future needs, and we'll do our best to keep exceeding your expectations. Thank you once again for your kind words and support.

Antwort von -MH-

19. Aug. 2025

Hi Stana, thank you for your feedback. We understand your concerns, and we believe that our after-sales team has already provided you with the necessary information regarding your order.

Providing our customers with high-quality products and excellent service has always been our top priority. We also recognize that preferences and expectations can differ from person to person, and we truly respect your perspective.

That being said, we would like to reassure you that all of our products go through strict, multi-step quality control before being shipped out. We take great pride in the craftsmanship, design, and overall value of each item we offer.

We completely understand how disappointing it can feel if a product does not meet your personal expectations. However, we would like to clarify that the item you received is not defective. As outlined in our shop policies, our Returns & Exchanges guidelines provide clear instructions on how requests are handled. If a concern falls within these guidelines, we are always happy to assist with a return or exchange. If it does not, we still do our best to work toward a fair and suitable solution within the framework of our policies.

For this reason, we are unable to process a refund in your case. We kindly ask for your understanding, and we sincerely appreciate your cooperation.

Antwort von -MH-

7. Aug. 2025

Hi Diane, we are truly delighted to receive your positive feedback! It's wonderful to know that you appreciate the quality of our product and the effort we put into delivering it.

Our team works hard every day to ensure that our customers receive the best products and services, and your review has definitely made our day. We hope to continue exceeding your expectations in the future.

Thank you once again for choosing us, and we look forward to seeing you again soon!

Antwort von -MH-

Aktualisiert am 2. Aug. 2025

Hi Arthur, thank you for sharing your feedback. We take all customer comments seriously and are committed to maintaining transparency and delivering quality in everything we do. We're genuinely sorry to hear that your experience did not meet your expectations.

That said, we’d like to kindly remind you that our Returns & Exchanges guidelines are clearly outlined in our store policy. If a customer’s concerns fall within these guidelines, we are always happy to process a return or exchange accordingly. However, if a request does not meet the stated criteria, we still do our best to explore fair and reasonable alternatives—while staying within the scope of our established procedures.

We respectfully ask that any future feedback be shared in a constructive and respectful manner, as this promotes meaningful dialogue and allows us to better support our customers. Misleading or defamatory statements can create unnecessary confusion and may not reflect the full context of a situation.

If you have any further questions or unresolved concerns, please don’t hesitate to contact our customer service team directly. They are always ready to assist and will do their utmost to address your needs. Leaving a public negative review may not always be the most effective way to resolve the issue.

Thank you again for your understanding and cooperation.

Antwort von -MH-

1. Aug. 2025

Hi Julia, thank you for taking the time to share your thoughts. We understand that expectations and standards can vary widely from person to person — especially in the fashion industry, where every piece is the result of countless hours of design and craftsmanship by an entire team. While we strive to meet the needs of all our customers, it’s inevitable that not every product will resonate the same way with everyone.

Regarding sizing — particularly in women’s fashion — we recognize how challenging it can be to meet every individual preference. This is exactly why we strongly encourage customers to reach out to us for a detailed size chart before placing an order. It’s the best way to minimize the risk of fit issues, and we’re always happy to help with that. In the meantime, we continue refining our sizing and fit based on valuable customer input like yours.

According to our customer service team, we’ve already provided you with the return address as requested and have processed your return and refund accordingly. We sincerely apologize for any inconvenience caused throughout this process.

That said, we always encourage open communication so we can better assist you. Leaving a negative review, while understandable, doesn’t always help resolve the issue as effectively as direct dialogue. We truly appreciate your understanding and hope to serve you better in the future.

Thank you.

Antwort von -MH-

Aktualisiert am 2. Aug. 2025

Hi Barbora, thank you for taking the time to share your thoughts. We understand that expectations and standards can vary widely from person to person — especially in the fashion industry, where every piece is the result of countless hours of design and craftsmanship by an entire team. While we strive to meet the needs of all our customers, it’s inevitable that not every product will resonate the same way with everyone.

Regarding sizing — particularly in women’s fashion — we recognize how challenging it can be to meet every individual preference. Please note that each clothing item may vary in terms of fabric, design, and tailoring, which can affect the fit and measurements. As a result, the specific sizing charts for individual items may differ from the general chart provided. This is exactly why we strongly encourage customers to reach out to us for a detailed size chart before placing an order. It’s the best way to minimize the risk of fit issues, and we’re always happy to help with that. In the meantime, we continue refining our sizing and fit based on valuable customer input like yours.

Our after-sales team always handles and responds to our customers’ emails promptly. However, there are instances where the recipient's mailbox may be full, which could prevent them from receiving our emails in a timely manner. Could you please double-check and confirm whether you have indeed not received our email? Or perhaps you could provide us with your order number here? This would enable us to process your request more quickly and accurately. We assure you that we take your matter seriously and will work diligently to resolve the issue for you. Your satisfaction is our top priority. We will continue to improve our products and services.

Antwort von -MH-

28. Juli 2025

Hi Tanja, thank you for your feedback — we truly value every comment and take it seriously. We're very sorry to hear that your experience didn’t meet your expectations.

That said, we deeply respect your feedback and will continue working hard to improve. However, we would like to emphasize that this does not make us a fraudulent company. Such claims overlook the genuine effort and care our team puts into every collection, and we hope for more understanding in that regard.

And according to our customer service team, your refund request has already been approved. We initially attempted to process the refund for your order; however, since a PayPal dispute has been opened on your end, we are currently unable to complete the refund through our system.

To proceed, we kindly ask that you close the PayPal dispute first. Once that is done, we will be able to process your refund promptly. Thank you for your understanding and cooperation.

If you have any questions or need further assistance, please feel free to contact our customer service team — they are more than happy to help. We also kindly remind you that leaving a negative review is not the most effective way to resolve the issue. Direct communication allows us to better support you.