Millennium bcp Bewertungen 

The worst bank ever No idea how this bank still functions. Nothing works. The app is useless with more codes than anyone can remember and resetting them is impossible. the premium relationship manager you pay for never responds. Avoid at all cost

Millennium bcp is not a good bank. They promise a lot to expats overseas but when we get to Portugal they are terrible! They promise free credit and debit cards. I have not received any credit cards! They promise a dedicated bank manager but she is never available! I had fraud on my debit card and I called and wrote and she didn’t respond until I wrote everyone I could find and my lawyers! When they wanted to push insurance so they could get more money from me, she called every day! When I need anything, she is NEVER available!!!! Millennium charges a monthly fee no matter how much money you have in your account! They charge for money sent from America! They charge for transfers domestic or international! It is my damn money and they put a limit so that they MUST handle the domestic transfer so they can charge me more money! Expats, find a different bank! This is a ripoff bank! There are no benefits to keeping a large amount of money in your account with them! Ripoff!

Rescisão do contrato da conta corrente ignorado. Mandei uma carta registrada com o cartão de débito inclusive no dia 01.06.2023 do Brasil para terminar o contrato no dia 31.07.2023.
Até hoje recebo fatura da manutenção e e-mails. Me perturbando. Não respeitam o cliente.

O banco errou, fez confusão com minha conta bancária e a conta do meu ex, deixando elas associadas, sendo que já havia ido até lá em 2020 e pedi para cancelar minha conta conjunta e abrir uma nova conta. Na altura a funcionária havia dito que isso foi feito. Que minha conta já não estava associada a conta do meu ex. Ela quebrou cartão que estava associada aquela conta, fez uma conta pessoal minha eu recebi um novo cartão, e até então pensava que essa questão estava resolvida que não tinha minha conta associada a dele. Não Mas em 2022 começaram a me cobrar, uma dívida na qual eu não havia feito, foi feita na conta bancária do meu ex, mas pelo erro do banco as dívidas ficaram no meu nome!
E agora estou a ser penalizada por um erro do banco!

I have been trying to activate my account for the last 1.5 months. I have supplied all information to my banker but I have had no replies to emails and phone calls. Very disappointing experience from a bank that I was expecting so much from, being the biggest Private Bank in Portugal. I understand when there are delays, but there is no excuse for not keeping your client informed and helping them.

Absolute worst piece of s* bank I have ever dealt with.

- No email service, have to "go to the branch" even if you are hundred miles away
- Slow and rude service
- Long phone queues and random disconnects
- Web site features look like they were made 1997
- Trying to call in to block a card and the phone automated voice speaks at 2x speed and cuts off before presenting the digit for English.
- They also try to scam you when you want to exit the bank. Keep sending bills and refuse to close the account.

I was close to paying a fine lawyer just to go after them after being treated this way.

Go with Novo Banco or Santander for better service.

Um cancro! E há uma assistente do apoio a clientes chamada Sofia Marques que devia estar a limpar escadas… Ou a fritar farturas…. Mas nunca a falar com clientes…

Beware!!!! This bank is fraud and un safe to keep money and use the financial service
I had very negative experience with Millennium bank, two days before they third party took money from my account seven times with some unknow person and service I never used. I totally un aware about all these transactions and next day i wake up and check my account so there was nothing left in my account and all money taken, When i tried to reprot it and speaking over the phone with one of the rude agent, first he asking me unnecessary question and put me on long hold over the phone, after he jumped into conclusion and blocked my account , online banking, debit card without letting me know, and left me with no money which was very stupid and i took day off from my job and browing money with my manger for food and put fuel in my car and visited to the branch to active my account, all my money was blocked, I tried to contacted bank several time and some again stupid agent asked to to transfer other person to other person with out any solutions , now i asked to wait for next 14 days to answer the claim . In this situation i am feeling very afraid and us safe to trust such banks , how they manipulate my money and taken by some one other from my account without any verification or my permission, customer service is very phatic , they don't allow me to speak or listen to me, they hang up calls and laughing , very un professional , dis respectful agents

Péssimo serviço. Lojas físicas com tempo de espera interminável, linha telefónica sempre ocupada. Se deixar o número para ligarem de volta dão um toque e desligam para não ter hipótese de atender.

Completamente insatisfeito foram-me exigido atualização de dados enviei todos documentos solicitados mas como resido em Alemanha claro tudo é em alemão pois não serve tem de ser feita uma tradução oficial por mim que isso tem vários custos então tenho uns seguros de casa e multiriscos,e também seguros de vida fornecidos pelo banco mas não funciona em serviço do cliente apenas funciona para pagar as mensalidades dos mesmos;as vezes até me custa ser português pois a maior parte das coisas só funcionam para o cliente pagar porque para os direitos dos clientes existe sempre uma desculpa para não funconar sinto até muita vergonha de tudo isso

Je fait la demande depuis des mois de clôturer mon compte au Portugal depuis des mois. Aucune réponse , communication nulle.
Éviter cette banque !!

Earlier this year I signed a banking relationship with Millennium in Lisbon. I was recommended by Millennium that I should set up a Prestige Account so I had a "point of contact", a "personal banker" to address any banking matters. I was only interested in establishing basic banking affairs with Millennium.

The relationship with Millennium thus far has been frustrating and expensive. It is by far the poorest banking experience of many financial institutions I have dealt with.

They do NOT respond to e mails
They do NOT ever call you
They do NOT follow up on in person meetings
They do NOT address issues
They do NOT find solutions
They do NOT generate results
They do NOT take any responsibility or care

They DO take your money
They DO charge astronomical transfer fees and have outrageous FX charges
They DO have poor communication ethics
They DO do things exceptionally slowly, expect to wait months
They DO get things wrong
They DO smile and tell you not to worry

DO NOT USE THIS BANK

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NÃO USE O MILLENNIUM SE PROCURA UMA BOA EXPERIÊNCIA BANCÁRIA

No início deste ano assinei uma relação bancária com o Millennium em Lisboa. Fui recomendado pelo Millennium para abrir uma Conta Prestige para ter um "ponto de contacto", um "banqueiro pessoal" para tratar de qualquer assunto bancário. Eu só estava interessado em estabelecer negócios bancários básicos com o Millennium.

O relacionamento com a Millennium até agora tem sido frustrante e caro. É de longe a pior experiência bancária de muitas instituições financeiras com as quais lidei.

Eles NÃO respondem aos e-mails
Eles nunca te ligam
Eles NÃO acompanham as reuniões presenciais
Eles NÃO abordam questões
Eles NÃO encontram soluções
NÃO geram resultados
Eles NÃO assumem nenhuma responsabilidade ou cuidado

Eles pegam seu dinheiro
Eles cobram taxas de transferência astronômicas e têm taxas de FX ultrajantes
Eles têm uma ética de comunicação ruim
Eles FAZEM as coisas excepcionalmente devagar, esperam esperar meses
Eles entendem as coisas erradas
Eles sorriem e dizem para você não se preocupar

NÃO USE ESTE BANCO

Totally useless to the extent I have now given up with them, for 3 months I’ve been asking them to close the wrongly opened business account as it was supposed to be an LDA company account, they finally tried to upgrade it but then come back With an excuse to do with my visa application when I don’t have to have one to own a business here, they just keep adding fees and now over €575 and rising, I’ll wait for them to contact me seeing as they won’t return my emails and I only had one previously from my branch as I rated them 1star personally on here!

I do feel that most banks in Portugal operate very similar but this bank seems to have some very bizarre ways of operating. The SMS code to authorize transactions is crazy, if you ever need to change your phone number and are not in the country, then God help you. They have virtually no customer service and unlike most of the modern world they want to go to branch rather than use apps and Internet to bank, its crazy !

Worst bank i've dealt in my life so far

I had an account in the Tavira branch, closing it is impossible
I requested the closure almost 2 months ago and the account is still open and they keep debiting me the fees without me using it at all

The customer service will tell you that they will call you back but they will not and rest assured the branch will never pick up your call to clarify their insane behaviour

Stay very far from this bank of criminal

Venho por meio desta mais uma vez deixar minha insatisfação com banco Millenium, tenho uma situaçâo de um credirto pessoal a resolver, ja tentei por varias vezes contatar meu gestor de contatos nos ultimos dias e nada, fui a uma agencia proximo da minha casa e nada disseram que tinha que falar com meu gestor de conta.
Hoje liguei ao banco e ate quem enfim consegui ser atendida por um atendende geral que pediu para esperar na linha enquanto falava com meu gestor de contas e o mesmo me disse que eu não tinha mais gestor de contas e que deveria ir a uma agencia presencialmente e la eles me passariam que esta repos+avel pela minha situação. Reasumindo ninguem resolve a tal empresa que esta reponsavel pela minha situaçâo nao sei qual é, e não consigo negociar minha divida, pois o banco se nega a me atender corretamente, deixando eu numa situação desconfortável, quero ser atendida como mereço com dignidade. Preciso que o banco me indique qual empresa esta reponsavel pela minha situaçâo somente isso.

O atendimento na sede em Guimarães é extremamente insatisfatório. É evidente a falta de profissionalismo e educação por parte dum funcionario. Minha experiência com uma proposta de crédito foi desastrosa, uma vez que me prometeram cobertura e uma taxa de juros gerenciável. No entanto, sem minha autorização, eles realizaram débitos em minha conta referentes a comissões que não havia autorizado, e até o momento não obtive nenhum reembolso. Além disso, estou arcando com juros elevados. Decidi buscar um banco mais confiável e comprometido para estabelecer uma parceria.

Cobrando taxas sem aviso. Sem margem para negociação. Dificuldade de resolver problemas. Sem respostas quando tentamos entrar em contato.

Millennium have the worst customer service, and are very difficult to deal with.

I am now living abroad in Spain, I had to keep my account open to complete payment of bills in Portugal. Now that I need to close the account it is impossible. Funnily enough, it is not impossible for them to keep charging me each month for a regular account...

Customer service says that closing an account must be done in person, or by calling a branch - problem is, nobody in their branches answers the phones or responds to emails.

I was speaking today to a customer service agent and she hung up on me, whilst I was explaining the situation.

I have tried again (this has been going on for months) to contact the branch - nobody EVER answers the phone at them.

Why can't they just get up to date like every other bank and let us use the app to manage our accounts completely?

This is the only bank I have ever had to pay a monthly fee for a regular account, and it is also the one with the worst customer service.