Millennium bcp Bewertungen 

I bought a apartment in Algarve, the funds were transferred from my account in the UK. I sold the apartment recently and trying to get the money transferred back to the same account in the UK. After many calls and emails to increase my limit, I was told that I have to go to my branch in Gare de Oriente to request the transfer. As I live in South Africa, at great expense, I went to the bank and signed the request. I was told in 72 hrs I should have the money. Its now been 3 weeks and no action. Been to two other branches to help but no-one can help me. Wrote emails but no response. Call centre cannot help etc. I cannot believe such bad service exists in Portugal, they have no idea what customer service is. As a Portuguese speaking national, I am embarrassed by the reflection this bank gives Portugal as a foreign friendly destination. They just don't care about the problems they create.

Acho completamente exagerado valor que cobram de comissão de cliente frequente, verifiquem o valor pois não se admte 5.00 +imp de selo com ordenado e 8.00 +imposto é vergonhoso sou cliente a 13 anos e continuar assim fecho a conta!

Sou cliente desde 1996 e devo dizer que o BCP já foi um optimo banco. Porém, mudo muito e agora é provavelmente um dos piores. Pior experiência so tive com bancos de origem espanhola.
Exemplo: Subscrevi uma poupança de aplicação a prazo NET que está anunciada com uma taxa de 1.4%. No primeiro mês até recebi correctamente o valor dos juros. Já no segundo mês só pagaram 0,25%. Na linha telefónica não sabiam responder por que esta diferença. Disseram que um especialista do departamento ira me contactar. 4 semanas depois e já perto do próximo pagamento de juros continuo a espera de tal chamada. Já fiz reclamação ao Banco de Portugal. Vamos ver o que acontece.
Os balcões já não se pode contactar por telefone. E indo lá fica-se horas a espera para ser atendido. E depois nota-se que os funcionários do balcão são meras "caixas de correio". Só recebem papel e mandam para o central. Não sabem nada, não decidem nada, não dizem nada.
Só não fechei a conta pois ainda tenho um crédito habitação com eles. Senão já estava léguas de distância deste "banco".

Better another bank

Uma vergonha 2 horas dentro da dependência de gaia para levantar um cheque.
E uma vergonha para nosso Portugal

Wow wow wow I am just in awe this bank is so amazing patient wow words cannot buy thank you I feel safe and secure

I am so angry and upset as they have suspended my account as they haven't received some verification information. But their online banking system keeps timing me out before I can submit all the information.!!!!!! I have tried to submit this about 10 times.

They are useless! I have written MANY emails to my Millennium BCP Vilamoura portuguese branch and tried to call MANY times to discuss with matter but they just IGNORE ALL CONTACT.

Avoid this terrible bank.
M Pearson

I called their customer service to speak to someone took me forever to speak to a representative, then the rep said will get a call right away from their security department, waited two hours and still no call received. Called again, on hold for 40 mins and still the same the security department will call you.

We have logged a few complaints about our transfers that we made INTO our Millennium PT account from our Spanish Bankinter account. We had made many transfers before with no problems, but in January two of our transfers never reached our Millennium account, went missing for 8 (!!!) days both times and were returned to the Spanish bank with no explanation. Nobody cares, the transfer dept at Millennium axknowledged that it is the fault of Millennium, but they cannot tell us whose fault this is, why this started to happen, and what exactly are they doing to resolve it. We are closing our Spanish account and have made the final transfer of the balance to Millennium. Gues what, it is now also missing, 24 Thousand Euros, and Nobody at Millennium knows why this bank is rejecting my own payments!! The Transfer Dept is not talking to the branch or to cistomer service, nobody calls me with updates, they don't want client's money, so ehy should we stay with this USELESS bank?
Complaint references:
00012024004092
0001224004427
000120240044246
000120240044016

Now allegedly a "higher manager has been asked to deal with this", but nobody can tell me her name, and in spite of numerous requests to contact me , she is not even responding to their own contacts department.

THIS BANK IS A JOKE!

Hoje fui depositar 3000€ em notas de 20, 10 e algumas de 50 que tinha juntado ao longo de alguns anos. A funcionária Betty Figueiredo da agência em Ilhavo questionou porque não depositei no multibanco… e que “há balcões que já não aceitam depósitos ao balcão “ e eu respondi que quando isso acontecer mudo de banco. Então o banco não quer que depositem dinheiro?!!!

Banco PÉSSIMO. Não dá para pagar a fatura do cartão de crédito no último dia do mês. E também no penúltimo até às 18h. Nunca vi isso na minha vida, tanta limitação, ao invés de melhorar a vida do cliente, só pioram. Vou trocar de banco definitivamente. Lixo, lixo, lixo! NÃO ABRAM CONTA NO MILLENNIUM! PROCUREM A CONCORRÊNCIA QUE CERTAMENTE DEVE SER MENOS PIOR.

The most unimaginably bad banking experience. I paid for the premium prestige bank account, their top tier service. Every task I needed to get done had to be done at the branch. I had to book an appointment and still wait for 30 minutes every time I went there. Roughly half the time I went to do something, after waiting, I was told their system was down. This was at the Millenium branch in Estoril.

My assigned premium bank manager would only respond to emails after 2-3 follow up's asking the same question again and again.

I closed my account after 5 months and move to a new bank (Activo) that had no extra hidden charges, and provided a 10x better service. 7 months after closing my account Millenium sent me a bill with a list of charges that do not appear valid and say I have to pay them. I can't believe I have to go into their branch, again, wait for a long time, just to fight these charges. They rely on it not being worth people's time to fight these extra charges...It's not worth my time at all, but on principle alone, I will fight them. They are not operating an honest business. I feel like I get far far worse treatment because I am not Portuguese.

I have had an account with Millenium BCP for over 15 years and had a positive experience with Mortgage, Bill paying, Moving money from and to the Uk and Portugal etc.
Having sold my property there, I did not need the account anymore, that's when everything changed.
It is impossible to close the account down. No one is available to help you, despite selling themselves as an International Digital Financial Institution, there is no way you can close down digitally. It will cost me around £150 for my wife and I to travel to London just to close their account. Absolute disgrace.

If there was a negative scale I would give them -100. This bank is run by a bunch of moron with no understanding of customer service. They promise services like account manager with Prestige account and never deliver. You close a bank account and then they send you a bill for the account closure fees that could have been taken at the time of closure. Avoid them like the plague

Can I just say that I found the London branch very helpful and prompt in dealing with my queries.

Impossible to deal with.
I am an English speaking foreigner who has banked with Millenniums Prestige branch in Guarda for 5 years.
For reasons which have never been explained to me, my account was transferred to Porto early in 2023 and i was allocated a personal banker in Porto.
This person is a)impossible to reach, b)rarely responds to communications and c)when she does respond, she doesnt address the questions/issues.
It is impossible to find an alternate person or number in order to escalate the matters.
Reverting to my original personal banker in Guarda, i am told that there is nothing they can do and they are not allowed to assist as i am no longer their client.
Have been trying to reach all other known contacts in Millennium for about 2 months now, including the supposed customer care email, but no reply to 3 emails sent. No one replies to messages, whatsapps, emails.
Deepy disappointing

Os sanitários no 1º andar da sede na R. Augusta creio que deviam ter um detetor de presença (e não um detetor de movimento, como por vezes se instala por ser mais económico)
Têm um interruptor manual, o que nem sempre é eficaz porque a pessoa ao entrar não sabe onde está, estando escuro.
Ora o Banco tem certamente meios financeiros para instalar um meio eficaz.
Francisco,
Cliente.
NIF 136 759 629

I ordered money. I had to wait for more than an hour despite being in possession of the Ticket L001! Reason, favoritism. Customers who came later, but knowing the managers at the balcony had the priority !!

The only bank that charges 4% on top of any transfer to another bank, in addition to standard transfer fees in the app (something unique to Portugal). So for a 10euro transfer to another bank you pay 1,10 fees+ 0.4 as the 4%. That's 15%! I so regret placing money there. This is information over the phone with their operator, so now my money is stuck there.

Eu deixei de pensar em criar uma conta no Millennium, quando vi que eles tiraram o saldo do meu irmão por duas vezes simultaneamente. Ele havia ligado para saber o porquê dos descontos, mas não puderam explicar.
I believe there is a bit of a lack of competence and responsibility with customer accounts.