Michael Graham  Bewertungen 108

TrustScore 4.5 von 5

4.7

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

Michael Graham acted with professionalism, personal kindness and efficiency. They took us through selling and a difficult exchange . Rob the branch manager couldn’t do enough for us and was alway... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Recently bought a house through Michael Graham and we were well looked after. Regan, Rob and Roger provided an excellent service, always easy to reach and helpful; they went out of their way on many... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Henry was super professional and easy to chat to. He really knew about the property and was able to answer all our questions (a rarity some estates agents!!) The transaction was smooth, good comms a... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My review relates to the Woburn Sands branch. The sale of my house took a mammoth seven months, but this was absolutely no fault of the staff at Michael Graham. Under very challenging circumsta... Mehr ansehen

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4.7

Hervorragend

TrustScore 4.5 von 5

108 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine Aufzeichnungen über Bewertungseinladungen

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Bewertet mit 5 von 5 Sternen

Michael Graham are very impressive

Michael Graham are very impressive. Wendy and Jack were fantastic. Very communicative and always gave updates. They were the first to give any significant update.
We would definitely use Michael Graham in the future.

29. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Michael Graham Estate Agent of choice

Michael Graham was our go to Estate Agent as we wanted a high quality new build home. They showed us various options that suited our budget and were helpful and professional from first viewing through to completion.

1. Februar 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Very professional

Very professional, responsive and knowledgeable agency. We had so many questions because we were buying for the first time in the UK but Gareth was very helpful and responsive to all of our queries

8. Juli 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

New build purchase

We have received great service throughout the whole process - always friendly and attentive but very professional. Excellent communication at all times and we especially appreciated the very prompt responses to our many queries/issues.

30. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent, personal service

The whole team were very efficient so that the sale of our house went smoothly. They kept me informed of developments as things progressed. A 5* though definitely for the excellent, personal approach by the whole team

20. Juni 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

The lady was extremely unprofessional

The lady was extremely unprofessional, rude, and showed no concern for the client. That is not how you attend to a customer—it was very disappointing. She didn’t even bother to explain anything about the house.

NOTE:
Please. Teach them more on how to attend to a client.

11. Juni 2025
Bewertung ohne vorherige Einladung
  Michael Graham -Logo

Antwort von Michael Graham

Thank you for taking the time to leave your feedback, and we’re truly sorry to hear about your disappointing experience. We take concerns like yours very seriously, as we always aim to offer a professional and respectful service to every client.

To help us investigate this matter further and take appropriate action, could you please provide a few more details? Specifically, it would be helpful to know the date of your visit and the location or name of the staff member involved, if known. You can reach us directly at info@michaelgraham.co.uk, and we’ll look into this right away.

Thank you again for bringing this to our attention, we are committed to improving and ensuring that every customer feels valued and respected.

Bewertet mit 5 von 5 Sternen

Great experience buying and selling

We had a really straightforward experience both selling and buying through Michael Graham. Angie in the Olney office handled our purchase and Paul in the Stony Stratford office handled our sale. They were great - open, communicative and helpful throughout. Paul found us a buyer very quickly too.

23. Mai 2025
Bewertung ohne vorherige Einladung
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Antwort von Michael Graham

Thank you so much for your kind words! We’re delighted to hear that you had such a smooth and positive experience both buying and selling through Michael Graham.

Angie and Paul will be thrilled to know they made the process easier for you, they’re both fantastic at what they do, and it’s wonderful to see their efforts recognised.

Wishing you all the best in your new home, and thank you again for choosing Michael Graham!

Bewertet mit 5 von 5 Sternen

Great Service

Great Service!
The Stony Stratford MG office has been great in Completing the sale of my Property in Milton Keynes. Excellent communication from, Stuart, Paul & Anna. Would 100% use again. Thank you.

10. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Michael Graham

Thank you for your fantastic feedback! We’re so pleased to hear that your experience with our Stony Stratford office was a positive one.

Stuart, Paul, and Anna will be thrilled to know their communication and support made a real difference in completing the sale of your property. It was a pleasure working with you, and we truly appreciate your kind words and recommendation.

Wishing you all the best, and we’d be delighted to assist you again in the future.

Bewertet mit 5 von 5 Sternen

Having just sold and bought through…

Having just sold and bought through Michael graham we can say with confidence that our transactions were made so much easier with the team in Bedford looking after us. As with most sales, there were times that were somewhat bumpy to say the least but Jack and Jonathon were always on hand to help and resolve when things got a little stressful. They sold ours for a price we were delighted with as promised and also secured us what is now our forever home. We love it. Would have zero qualms recommending MG in Bedford to my friends and family when they come to sell and buy. 5* from us!! Alex and Lou.

6. Juni 2025
Bewertung ohne vorherige Einladung
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Antwort von Michael Graham

Thank you so much for your wonderful review! We’re absolutely delighted to hear that your experience with the Bedford team was such a positive one and that you’re now settled into your forever home!

Jack and Jonathon will be so pleased to know their support helped make the process smoother during those inevitable bumps along the way. It means a lot to us that you’d recommend Michael Graham Bedford to your friends and family.

Wishing you both many happy years in your new home, and thank you again for your trust and kind words.

Bewertet mit 1 von 5 Sternen

What an absolute s£!tshow

What an absolute s£!tshow. I made an offer on a house on a agreement that I would sell my property. That was accepted. They did not stop the sellers doing viewings. All this while making me believe I had the property. I sold my house within two weeks. I went back to them to let them know I sold my house. They said sorry, the sellers just accepted another offer. The communication was terrible. There's never anyone in the office. The people that are in the office can't do anything and don't know anything. Both viewings I had, the agent sat in his car and said the door is open, go and have a look.
I will avoid any property from Michael Graham. Even if I really like it.

27. Dezember 2024
Bewertung ohne vorherige Einladung
  Michael Graham -Logo

Antwort von Michael Graham

Thank you for taking the time to share your experience, and we're genuinely sorry to hear how disappointed and frustrated you’ve been. This certainly isn’t the standard of service we strive to provide, and we completely understand how upsetting this situation must have been, especially after you acted quickly to sell your own home.

We’d really like to investigate what happened in more detail so we can understand where things went wrong and ensure it’s addressed internally. If you’re willing, please get in touch with us directly at info@michaelgraham.co.uk and we’ll make sure a senior member of the team speaks with you.

Your feedback is important, and we do take it seriously. Thank you again for bringing this to our attention.

Bewertet mit 2 von 5 Sternen

Not as bad as Taylors.....

Not as bad as Taylors but that's a pretty low bar to achieve.

10. März 2025
Bewertung ohne vorherige Einladung
  Michael Graham -Logo

Antwort von Michael Graham

Thank you for your feedback, we always aim to provide a high standard of service, so while we’re glad to hear we came out ahead, we’d love the opportunity to exceed expectations entirely next time.

If there’s anything specific you feel we could have done better, we’d really appreciate your thoughts. It helps us improve and deliver the best possible experience for our clients.

Bewertet mit 1 von 5 Sternen

I would give ZERO star if I could... worst I have ever come across in 40 years!

Michael Graham Estate agent- Bedford branch: made an apt to view a property- agent didn't turn up.Rang their office while I was there- the girl said "it's not in the diary" despite me having confirmation & reminder. Two hours later got a text saying "how did the viewing go". I replied " you didn't turn up" & expected someone will ring me next day & apologise...nobody did. Rang the office to rearrange- no apology from the man but instead suspecting that I'm probably lying but just saying "i will make some enquiries & come back to you". Just before closing time, the girl who arranged the apt rang me & said she is returning my call but doesn't apologise for not turning up. So I ask & she admits that something went wrong at their end, but doesn't talk much except try to rearrange. So I book it for the next day at 2pm & like the first time, I again arrived 2mins early. After nobody shows up the SECOND TIME, I rang them at 2.05pm, another lady says "it's not in the diary" but put me on hold to ask a colleague & then said they tried to ring me to rearrange but I told her I don't have a missed call. Total lie as I checked again... no missed call from anyone! I just couldn't believe that an agent could be that hopeless- never happened in 40 years I have been buying/ selling property!!! She offered to make another apt but I declined... never going to view anything through Michel Graham Estate agent again, so beware of putting your property on the market with this hopeless agent. None of their staff have contacted me & offered an apology... pathetic!

How hopeless are they? Checked other reviews- not surprised to see so many other BAD reviews they have, for many different branches...it's not just this branch. THIS HAS GOT TO BE THE WORST ESTATE AGENT EVER AS PER MY EXPERIENCE, & I HAVE DEALT WITH HUNDREDS IN MANY CITIES FOR OVER 40 YEARS!

8. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Great experience

Our experience of Michael Graham has been fantastic. They were the estate agents on our purchase and without them we wouldn’t have had a clue what was going on as our estate agents, Yopa, were so poor. Special thanks go to Hannah and Wendy who went above and beyond, seen them in action I wouldn’t hesitate to use them in the future.

1. April 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Disrespectful valuation

Hi, normally don’t leave feedback, however, would like to pass this across.
Had a visit yesterday for valuation from a lady at your Hitchin branch. I felt really upset following this visit.
As soon as the lady arrived she saw the front room and turned her nose up. I appreciate that having moving boxes in a room isn’t the most appealing, however, when moving house this is normal. The estate agent made a comment of ‘Michael Graham is an upper class estate agents and this wouldn’t fit into our hierarchy’. I ignored it originally and mentioned the situation I was in. The next 5 - 10 minutes the estate agent kept reminding me that Michael Graham is an upper class estate agents and don’t deal in lower class houses. The valuation ended there as I asked her to leave and will not be using Michael Graham to sell my house.
For reference, the house is a modest house in an affluent area, the lack of respect from your estate agent was extremely upsetting. If you only want to sell million pound houses then don’t offer a service to a house worth upwards of £300,000.

25. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Selling our parents home

Selling our parents family home was sad but made easy with all the help and advise we were given. Madga from the Newport pagnell branch she was really professional, helped with lots of issues but we got sorted with her help and knowledge .
Would definitely use them again when the time comes .

4. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 5 von 5 Sternen

Excellent quality service

Magda and the team in the newport-pagnell branch were excellent from the start to finish. Nothing was too much trouble. Friendly and efficient but professional service. Would highly recommend.

4. März 2025
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

Completely disappointed

We initially used Michael Graham in Aylesbury for the sale of our home, due to the excellent experience we’d had with Luke, who previously worked there & sold us our house. Sadly, Luke had moved on to another office taking his professionalism with him.
We had an appraisal on our property with one of the agents & as Isabel knew someone who loved our village, she had a buyer & unfortunately became our agent.
Communications with Isabel were at best sparing. She didn’t return my phone calls & I was constantly chasing her. Viewings were organised without consulting us & when I questioned, was very rudely spoken to by Graham. She arrived without keys to a viewing, to which I had to return to let them in. But the last viewing she didn’t even arrive, so the onus was on us to communicate with the buyers. We ended up having email communication with the buyers for the rest of the process, as Isabel lacked the knowledge of our property & frankly seemed disinterested.
We were leaving the country, so I specifically asked for email communication, which never happened, except a terse email from Isabel leading us to think there had been some fraudulent activity in the middle of night. Only to then get told ‘sorry, wrong person’. After keeping us up contacting our solicitors & causing undue stress.
On completion, we received no information, or word from her that it was indeed completed.
My review is based on complete incompetence. Very disappointing & we will not be recommending Michael Graham Aylesbury to anyone.

12. Dezember 2024
Bewertung ohne vorherige Einladung
Bewertet mit 1 von 5 Sternen

DO NOT USE !!!

DONT USE!!
I just had the most awful experience with the branch manager at the Newport Pagnell office. He was verbally abuse to me, I stayed calm and asked if we could work as a team to resolve letting issues and he told me that I was only paying him £1000.00 and this was not a lot of money, unfortunately this is a huge amount of money to me. He treated me with complete disrespect and disregard and more or less said if I was a higher paying customer he would be more helpful!!! Absolutely would NOT recommend anyone use them unless you have heaps of money that you can give them !!!

22. Januar 2025
Bewertung ohne vorherige Einladung

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