Very impressed with the cost of the Vodafone plan and handset. Very pleased that Next Day delivery was achieved (very helpful). Only niggle was a second unwanted sim card (VOXI) was included in th... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I get good offers from Metrofone. However, I did not give 5 stars because my wife and daughter were denied an offer mentioning security reasons but practically without any valid ground.
Unternehmen hat geantwortet
Great company , had the phone 9 months and granddaughter has locked herself out apple cloud, needed an invoice with imei number ,one phone call and kayla most helpfully emailed me invoice in less tha... Mehr ansehen
Great service, they don't waste your time, very clear for what they need when applying for a monthly plan, also better offers than going straight to the mobile network company, pretty good on time del... Mehr ansehen
Unternehmensdetails
Über Metrofone
Vom Unternehmen geschrieben
At Metrofone we take pride in looking after people's mobile phone needs. We cater to diverse customer preferences with our range of services, including flexible mobile phone contracts, budget-friendly SIM-only options, the latest SIM-free phones and seamless upgrades.
Beyond products, our commitment shines through our exceptional customer service, ensuring assistance at every turn.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
UK Based Customer Service
Our friendly customer service team is based in the UK and will work hard to understand your needs and provide a solution.
FREE Next-Day Delivery
Enjoy the added convenience of free-next day delivery when you order before 8 PM. Ensuring you get your handset safely and securely.
Helping Hands
If you need any help making sure you have chosen the right tariff, you can call our UK based customer service team. They are on hand 6 days a week to guarantee you are making the right decision when it comes to purchasing your mobile phone.
Vom Unternehmen geschrieben
Kontaktinformationen
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 1NF, BRACKNELL, Vereinigtes Königreich
- 03339001144
- hello@metrofone.co.uk
- metrofone.co.uk
4.4
Hervorragend
4096 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great service,quick response and fast…
Great service,quick response and fast delivery.
6. Januar 2025
Easy ordering and fast delivery.
I was taken to Metrofone after finding a great deal on Uswitch for a new phone. Placing my order could not have been easier and communication from their customer service was promt. My phone arrived quickly and it was just as expected. Thank you.
3. Januar 2025
Order placed and still not arrived
Order placed and still not arrived. I placed my order on 2nd January for delivery on 3rd. When i checked my tracking status, it said it was out of stock and to check on the website for when it would be back in stock. I checked that evening and it said it was still in stock so I spoke to someone on their live chat who said it took a bit for their website to update. Checked the next morning and it was still in stock. Spoke to someone again and they said that I could choose a different colour and it would arrive next day on the 4th. Tracking then changed to ready for dispatch and I spoke to someone on live chat who said I would get an email that evening with my tracking and hour slot window. That evening nothing came. On the 4th, I contacted someone on live chat again who said my order was frozen in their system and their supervisor would push it out again and it would be with me on the 5th. I checked my tracking and it changed back to out of stock so I contacted them again and they said that there was only 1 porcelain colour in stock so might be an error so they could change it to winter green as there were plenty of them. I agreed and it changed back to ready for dispatch. I was assured by multiple people that I would get an update email in the evening of the 4th ready for delivery on 5th. It is now the 5th and I have had no update or tracking or confirmation of dispatch. I am extremely disappointed as I checked with multiple people on delivery and still not received anything. They are also closed today, Sunday 5th so I can't get any updates. I am back to work next week and my current contract runs out so I really needed it ASAP. Bear this in mind if you are ordering that you might not get your order!!
5. Januar 2025
Bewertung ohne vorherige Einladung
Got the phone quickly and all good
Got the phone quickly and all good. Just completing set-up for all going fine.
30. Dezember 2024
Great company to use and next day…
Great company to use and next day delivery on my phone.
Definitely would recommend to others
18. Dezember 2024
Super quick delivery and great…
Super quick delivery and great communication throughout transaction and shipping i would highly recommend
2. Dezember 2024
It’s really good company I highly…
It’s really good company I highly recommend them
18. Dezember 2024
Just perfect, sets the standard.
Great price, superfast delivery, very easy to use & navigate the website. Communication excellent, emails give clear contact details, tracking information right to my door. Delivery with DPD likewise was excellent. Will certainly use Metrofone again.
11. Dezember 2024
Relatively easy ordering process
Relatively easy ordering process. Delivery time not too bad. Simple phone call to change over my old number.
1. Dezember 2024
No bs order fone get fone
No bs order fone get fone
Great deals
4th phone threw this company
Going to be ordering another when this contract expires.
3. Dezember 2024
Wonderful service
Wonderful and helpful! Kayla was very professional
11. Dezember 2024
Bewertung ohne vorherige Einladung
Easy to navigate and place an order at…
Easy to navigate and place an order at a fantastic price.
Perfect service and phone!💖💖💖
27. November 2024
Bewertung ohne vorherige Einladung
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
The monthly cost is too high.
25. November 2024
Antwort von Metrofone
Good morning, Ittihad,
I can see you left a 2-star review, and we are sorry that you have not had a better experience with us.
So that we can review what the network have charged you, please send a copy of your bill to hello@fonehouse.co.uk as we do not have access to the bills.
We look forward to hearing from you so that this matter can be resolved. Please do get in touch when you can.
Kindest Regards,
NB
Fast processing with my order so easy…
Fast processing with my order so easy to use too!
29. November 2024
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