Opened an account. I have money in the wallet but now it’s somehow been deactivated. I can’t get through to anyone on the chat. I’ve sent emails but not had a single response. Another one the commi... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Update: I deleted my previous review as they were quick to get back to me and I have now received my refund and within 24hrs. My only gripe is that it shouldn’t take a bad review for things to be de... Mehr ansehen
Unternehmen hat geantwortet
Absolute thieves!!!!! Blocked my account and stole my £100 deposi tI am writing this to warn everyone about this dishonest site. I made my last deposit of £100, and immediately after depositing, t... Mehr ansehen
Unternehmen hat geantwortet
I deposited £150 and they deactivated my account straight away where I can't even withdraw the money. My account is fully verified. I have emailed them and I got a bs auto response. I can't believe ho... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Über Mega Riches
Vom Unternehmen geschrieben
Mega Riches is the new online casino licensed by the United Kingdom Gambling Commission with all the best jackpot slots on the market. Proud sponsors of West Bromwich Albion Football Club.
Kontaktinformationen
Das sollten Sie wissen
3.1
Akzeptabel
462 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Signed up for it deposited £50 went to…
Signed up for it deposited £50 went to play a game and it said that I wasn't allowed then went to take my money back and it said withdrawals are disabled?
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Mega Riches
Hi Enya,
All accounts are subject to standard verification requirements as part of our regulatory and compliance obligations. These checks are required under the applicable UK Gambling Commission (UKGC) requirements and form part of our standard account and security procedures.
Depending on the status of an account, certain features, including gameplay and withdrawals, may remain unavailable until the required verification checks have been completed. This is a standard process and does not indicate that funds have been lost or withheld.
Our Support Team is available via live chat and email should you require assistance with your account or wish to clarify the verification requirements applicable to your account.
Kind regards,
Team Mega Riches
Slots are horrendous should be banned
UPDATE:
In response to the company suggesting that they operate a Randon Number Generator I just wanted to clarify. On a large number of the games they offer, a supposedly "Random" number is shown at the bottom of each spin for each game. The number begins with # and consists of 14 digits, however the last 3 digits of every single spin is the same every single spin (over 200 spins checked and they all endedin 001), that is not random, for example the following spins #85786637092001, #85786586089001, #85786631447001, #85786634701001 id like the company to explain to everyone how this "Random" number generator works. If I dont hear anything from them I will presume it is as I expect, and there is nothing random about it
ORIGINAL REVIEW:
Been playing for only a few days and its already taken over £400 with only very small wins, bonuses non existent and when you do manage to get one between the many hundreds of dead spins it is for a very small amount max 15 or 20x. Wish id never signed up, all this website does is spread misery. Should be banned
This review is a true reflection of my experience with them and I will now be closing my account. Not prepared to keep being scammed by you
12. September 2026
Bewertung ohne vorherige Einladung
Antwort von Mega Riches
Hi there,
Game outcomes are determined by independently tested RNG systems, meaning each spin is random and the result of one spin does not influence the next.
RTP (Return to Player) is a long-term statistical percentage calculated over a very large number of plays. It does not guarantee a particular return, win frequency, bonus frequency, or result during an individual session.
Short-term results can therefore vary significantly from the theoretical RTP, including periods of consecutive losses or lower-value wins, as well as periods of more frequent or higher-value wins.
The outcome of an individual gameplay session does not indicate that games are being manipulated or that results are predetermined. We take the integrity and fairness of our games seriously and operate our games in accordance with the applicable requirements.
Our Support Team is available via live chat and email should you wish to discuss your account, gameplay, or any concerns regarding game integrity further.
Kind regards,
Team Mega Riches
Antwort von Mega Riches
Hi Artiom,
Thank you for your kind feedback! We’re delighted to hear that Oscar was helpful and professional. We’ll be sure to pass your kind words on to him.
Kind regards,
Team Megariches
After being put through to an Assistant…
After being put through to an Assistant Izmaiel dealt with my query very quickly
7. September 2026
Antwort von Mega Riches
Hi Tiggy,
It is great to hear that Izmaiel was able to sort your query so quickly once you were connected. We know how much of a difference prompt support makes, and we will make sure your feedback is passed on to him.
If there is ever anything else you need, our Customer Support team is available 24/7 via live chat or email.
Kind regards,
Team Mega Riches.
Whilst I love the site and want to give…
Whilst I love the site and want to give it a five star review, I feel a little upset today, so I put in £10 to get free Bingo tickets.
I read the rules and it said winnings from that will go into bonus, so when I had £7 in cash I thought it was from a win from one of those tickets I used money for.
Knowing I have work tonight, I decided to put £13 in to get the £7 out. As It had to be £20 to withdraw. If I had known the £7 was part of the bonus I wouldn't have withdrawn it. As It says that all bonus money would go into the Bonus pot and not cash balance.
So I withdrew it and realised that my bonus wasn't active anymore. I am a little bit annoyed with this as I feel like there should have been some warning, this is part of the bonus, withdrawing it means you are forfeiting the bonus are you sure you want to do it. I then wouldn't have.
The Casino is a good site, with a good amount of games, as I say the lack of 5 stars is I'm a little miffed with that issue and as I say wouldn't have withdrawn it if I had known it was part of the bonus.
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Mega Riches
Hi Liam,
Thank you for taking the time to leave a detailed review and we sincerely apologize for any confusion caused.
Unfortunately, as per our Terms and Conditions, upon withdrawal, any incomplete Bingo Bonus will be forfeited. However, we truly understand the concerns you have outlined, and we have taken note of your feedback.
If you have any questions regarding a bonus, or if you would like any clarification on how the bonus terms apply to your account, please don’t hesitate to contact our Customer Support team. They’ll be happy to review the matter and provide any assistance available.
Thank you for your kind words about our site and games, and we hope we can provide you with a better experience going forward.
Kind regards,
Team MegaRiches.
Best site ever easy to use
Best site ever easy to use, pays out fast
Support team fantastic I spoke with Mohamed he was very helpful supportive I have learnt so much from him he really educate me on a lot stuff that I didn’t understand he made it very clear and simple for me to understand. Thanks Mohamed.
5. September 2026
Bewertung ohne vorherige Einladung
Antwort von Mega Riches
Hi Violet,
Thank you for your wonderful feedback. We're delighted to hear that Mohamed was able to assist you and provided clear and efficient support. We'll be sure to share your kind words with him, as recognition like yours is always greatly appreciated.
If there's anything else we can help you with, please don't hesitate to get in touch. We're always here to assist.
Kind Regards,
Team Mega Riches.
Antwort von Mega Riches
Hi Corinne,
Thank you for your wonderful feedback.
We're glad to hear that your issue was resolved in a quick and efficient manner. Should you face any issues in the future, please don't hesitate to contact us.
We're more than happy to help.
Kind Regards,
Team Mega Riches.
Talked to oscar today on chat very…
Talked to oscar today on chat very friendly and helpful
1. September 2026
Bewertung ohne vorherige Einladung
Antwort von Mega Riches
Hi there,
Thank you so much for your kind review. We’re delighted to hear that you had a positive experience with our support team, and we’ll be sure to pass your lovely feedback on to Oscar.
It’s always our goal to provide helpful and efficient support, so it’s great to know we’re meeting that standard. Your feedback truly means a lot to us.
If there’s ever anything else you need, we’re always here and happy to help.
Kind regards,
Team MegaRiches
Avoid this site
Avoid this site
I won £26 on bingo which wasn't credited to my account weeks later I still do not have my winnings I've tried to contact customer support but they are unable to do anything
30. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von Mega Riches
Hi Jennifer,
We can confirm that the issue regarding your Bingo winnings was raised with our relevant team as soon as it was reported to us and subsequently escalated to the game provider for further investigation.
Our teams work through cases on a queue-based system to ensure they are handled fairly and in the appropriate order. We are currently awaiting the game provider’s confirmation regarding the outcome of their review.
As soon as we receive an update, the relevant team will contact you directly with further information.
Kind regards,
Team Mega Riches.
Good selection of games
Good selection of games, great customer support and fast payouts
29. August 2026
Antwort von Mega Riches
Hello Louise,
Thank you for your wonderful feedback. We're glad to hear that you're enjoying the selection of games, customer support and fast payouts.
We truly appreciate your support and thank you for sharing your experience with us. We look forward to continuing to provide you with a fun and enjoyable gaming experience.
If you have any questions or issues in the future, please don’t hesitate to reach out to us.
Kind Regards,
Team Mega Riches.
Great customer service!
Friendly. Patient. Helpful. Good guidance and a lovely person overall :)
30. August 2026
Antwort von Mega Riches
Hi Samantha,
It’s lovely to hear that you received such friendly, patient and helpful support. We are especially pleased that the guidance provided made your experience a positive one.
If you ever need us again, our Customer Support team is available 24/7 via live chat or email.
Kind regards,
Team Mega Riches.
excellent response
26. August 2026
Antwort von Mega Riches
Hi there,
Thank you for your excellent feedback!
We're delighted to hear that you received a quick and helpful response. We really appreciate you taking the time to share your experience.
Kind regards,
Team Megariches
After several days of playing
After several days of playing. I deposit money and then they ask for in my option an extensive verification wanting pictures of driving licence, passport.
Proof of address
Want me to verify my card
And want it to be verified by my bank.
I spoke to someone on the chant and they will not return my money until I have gone through this process. They shouldn’t have taken the money until this verification was done.
24. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mega Riches
Hi Graham,
We understand that being asked to complete verification after you've already been playing can be frustrating, especially when several documents are requested.
In this case, the verification was triggered after your account reached the applicable transaction threshold for non-verified customers. At this stage, we are required to complete the necessary verification checks in line with our Terms & Conditions before certain account features can be used, including withdrawals and further gameplay or deposits.
We appreciate that the verification process can involve several steps, but these checks are in place to help keep accounts secure and ensure we meet our regulatory obligations.
If you need any further assistance with your verification, our Customer Support team will be happy to help.
Kind regards,
Team MegaRiches
Oscar was amazing
Oscar was amazing, super speedy work sorted in 2 mins :)
23. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mega Riches
Hey there Duckie,
Thank you so much for giving us feedback on Oscar's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Mega Riches
Oscar helped me very well with my issue…
Oscar helped me very well with my issue withdrawing my money
22. August 2026
Antwort von Mega Riches
Hey there,
Thank you so much for giving us feedback on Oscar's service, we will make sure to pass the message along to both him and the rest of the team!
Should you encounter any issues or concerns, please feel free to reach out to us.
Best regards,
Team Mega Riches
Grate customer support very helpful en…
Grate customer support very helpful en kind.i d wouch for miss Maya.thankyou
20. August 2026
Antwort von Mega Riches
Hi Robert,
We are delighted to hear that you had such a positive experience with our Customer Support team and that Maya was able to provide you with kind and helpful assistance.
We will be sure to pass your lovely feedback on to Maya — we are sure she will appreciate the recognition!
If you ever need any further assistance, our Customer Support team is available 24/7 via live chat or email and will be happy to help.
Kind regards,
Team Mega Riches.
I had a minor issue with some free…
I had a minor issue with some free spins so I jumped on the live chat. Mohamed resolved it very quickly and efficiently and I was very pleased. In fact, on the few occasions I have had to go on live chat in the past, the agents all seem very good and professional and I cannot fault them. Thank you for your support and for helping to provide a good casino experience.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mega Riches
Hi Lee,
We are delighted to hear that Mohamed was able to resolve your free spins query quickly and efficiently. It's also great to know that you've consistently found our Support team professional and helpful whenever you have reached out.
We will be sure to share your kind feedback with Mohamed and the wider team, as recognition like this is always appreciated.
If you ever need any further assistance, our Customer Support team is available 24/7 via live chat or email and will be happy to help.
Kind regards,
Team Mega Riches.
I had an issue where I couldn’t…
I had an issue where I couldn’t withdraw because the page wouldn’t load for me so i contacted support live chat and Joseph help me quick and easy the requested a manual withdraw and now im waiting on the withdraw, its the first time this happend to me and i withdraw a few times before its a fast withdraw to bank account so that is nice!
20. August 2026
Antwort von Mega Riches
Hi Casper,
Thank you for your feedback. We're delighted to hear that Joseph was able to assist you with your withdrawal. We'll be sure to share your kind words with him, as recognition like yours is always greatly appreciated.
If there's anything else we can help you with, please don't hesitate to get in touch. We're always here to assist.
Kind Regards,
Team Mega Riches.
Mohammed was very helpful and efficient
18. August 2026
Antwort von Mega Riches
Hi Maria,
Thank you for taking the time to share your feedback with us! We’re delighted to hear that Mohammed was able to provide you with helpful and efficient support.
We always aim to make sure our customers receive a smooth and positive experience when reaching out to us, so it’s fantastic to know Mohammed made such a great impression.
We’ll be sure to pass your kind words on to him, we’re sure he’ll really appreciate the recognition.
Thank you for choosing us, and we hope to assist you again in the future!
Kind regards.
Team MegaRiches
fantastic experience with Oscar
fantastic experience with Oscar. he helped me with what i needed and i am very greatful to him.
16. August 2026
Bewertung ohne vorherige Einladung
Antwort von Mega Riches
Hi Thomas,
Thank you for your fantastic feedback!
We're delighted to hear that Oscar was able to provide the help you needed and that you had such a positive experience with his support. We'll be sure to pass your kind words and appreciation on to him.
Kind regards,
Team Megariches
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