Massage Envy Bewertungen 

I tried to schedule a massage here via phone - I'd done it several times before - but the pushy and sassy front desk person / admin insisted I give them a new credit card to have on file to confirm an appointment (even though they already had one). I politely refused as I was in a public place and did not want to read my credit card number to her.

About an hour later when - when I was home - a different person claiming to be a "manager" called me and once again asked for a call to confirm my 1-hour appointment. This time, I gave them the new card.

When I showed up for my appointment, the sassy and inarticulate woman from the first call was at the front desk. She told me that my appointment was "not on the books" because I didn't confirm it and give them a card. I explained that a manager had taken a card from me not long after we'd spoken and confirmed the appointment. She was still rude to me and said she could fit me in for a half-hour appointment roughly an hour later than I'd wanted.

I went and got some dinner and when I got back the same front desk attendant said my masseuse would be with me shortly. After waiting about 20 minutes I was 15 minutes past my start time and I was starting to get frustrated - as if the original issue with the appointment and the card wasn't bad enough - so I asked the woman at the front desk politely: "Do you know when the masseuse will be ready to start my appointment?"
She responded, in her typically inarticulate slang and tone: "I DON' KNOW SIR! THEY'LL BE READY WHEN THEY ARE READY! IF YOU DON'T LIKE IT I CAN REFUND YOU AND YOU CAN LEAVE!"

The lack of professionalism was astounding. How people with such bad attitudes and poor communication skills get hired ANYWHERE is beyond me - let alone at a place that's supposed to be relaxing.

My massage was okay; nothing was wrong with the masseuse's work (although, as previously stated, the appointment was too short). However, given the attitude and behavior of the classless, low-brow young woman at the front desk, I've vowed never to return.

My wife has been a member of Massage Envy for quite some years now! They have never been a disappointment to us. Very clean place to get massages! Highly recommend

They refuse to cancel my account. I put on hold d/t covid, but they kept charging my monthly fee. I am out 3 "credits" which translates into about $180 that I would like refunded. Every time I ask them to cancel my account and leave me alone (asking since January), I get a hard sell phone call disguised as a "just looking for information" voice mail. Their disreputable sales practices far outweigh any benefit from the few massages and facials I got. Wish I had never signed that contract.

My 96 year old grandmother went in for a single massage using a gift card. She was lied to and convinced to sign up for a monthly program where she was charged $50 a month for over a year. She had no idea she had been signed up for this. Instead, she was told the information was needed to book her massage. When we contacted them, not only were they unpleasant and unapologetic, they refused to refund a single dollar and tried to claim the contract was binding. What a terrible approach to business and immoral way to take advantage of our elderly.

I just found out the whole year I have been being double charged it seems like over multiple times I just looked at my statements for this year and there's 15 charges that they charged me for a monthly membership that is suppose to charge you once a month I would reccomeand if you used this place to look at your bank statements

ZERO STARS IF POSSIBLE! This place refuses to cancel my account during a global pandemic. HEARTLESS, HEARTLESS people working this location. This location on 389 Washington St. Jersey City, NJ (aka clinic 1376) is individually owned. The girl on the phone feels good about her job telling people they can't cancel. How do you sleep at night? The entire world is living a nightmare: COVID, losing loved ones to the virus, losing jobs, losing income; yet you have ZERO heart. This is how you will be remembered. This place is mediocre if you're used to Manhattan spas. Read others' reviews, and believe them! HORRIBLE! STAY AWAY!

I paid for a membership with massage envy. I had 9 unused massages that I had paid monthly fees for. At $50 per, that's $450. Seeing as I had so many unused, I wanted to use them before paying for any additional massages. That can't be done. I would have to pay for additional massages to unlock the ones I have already paid for. Membership is a horrible idea if you are concerned about covid, planning on traveling or might ever think about skipping a month.

Great services! Purchased a gift card without complication on site.

Terrible experience regarding scheduling massages, cancellation and transparency about cancelling membership and especially an add on member to an account. Ie: not the primary member the membership was under. Was told that since I wasn't the primary member I couldn't cancel my membership but the person my membership was under had to cancel. So the primary member submitted the form and we both were told that it would cancel both of us. Found out later that they kept charging her card without her knowledge. Yes, she should have checked her card regularly but she didn't and shouldn't have to when we both did everything they initially said to do to cancel both of us. Every month when her card was charged, I would get a call telling me I had my membership dues paid for the month. That would happen every month but after she cancelled that didn't happen but they kept charging her card. Many months later, I did get one call again telling me my dues were paid so when we both asked them about it, they said the primary member should have entered my name on the cancellation form (even though there was no space for another name) or complete another cancellation on me even though we both separately were not told that. Again, when I tried to cancel my membership months prior, they wouldn't let me cancel my membership because I wasn't the primary member. They will not refund her her money but said I could get the massages that were charged. I don't want their massages, that's why we both cancelled in the first place. When I did get my appointment with the massage therapist I really liked, it was great but that didn't always happen. I would make my appointment with my therapist but I would go in for my appointment only to be told she wasn't there that day or the time was wrong multiple times so I know it wasn't my mistake every time. Started asking for a card every time or would write down the date and time on my calendar when I would call for an appointment because of the scheduling problems.