Massage Envy Bewertungen 

I simply wanted to check a gift card that I had received as a gift for my wedding in 2022. I was told by the front desk AND the manager that they couldn't verify the balance due to safety and fraud issues. They said the only way to get the balance was to drive out there. I had no intentions of using this gift card as I had been there once before and just wasn't a fan. I called a random store in IL and they gave me the balance right away. Please make this make sense?!

I’m located in Maryland and have tried two locations with the hope that I find the gem that I feel comfortable with. I’ve had 3 massages at the Crofton location- Twice I was a client of the same person. She smelled like weed and smoke- I could smell like a used cigarette smell when face down. I had to initiate conversation both times. Massage was good however she spent like 30 minutes on my neck, when my low back and hips were what I needed to be the focus. The other massage was un remarkable except for the fact that she said to me when I checked in- If you want firm pressure then we need to cancel because I don’t do firm. 😫 The second shop I tried was in Severna Park- The massage therapist tried to convince me to buy into her new business- Clearly a pyramid scheme- In Credibly uncomfortable. I have one more location to try and If it is the same as these locations - I’ll cancel my membership. 🫤

I had an appointment for a treatment. The esthetician stopped after about 5 minutes saying she couldn’t continue because my skin had started to bleed. I was mortified. I’ve had treatments at other places before and never experienced this. When I got dressed and was leaving she was on the phone with the manager. She said the manager would call me then next day. The manager did not. I emailed and called over the next few weeks and never received a call back. I had been given a gift card for Massage Envy. I tried another location. This time I was the one who stopped the treatment. The esthetician was using an electric back massager. I had already told her once that it was too much pressure and it hurt but she said it was supposed to and kept going. After a few minutes I told her to stop and I wanted to leave. I was not charged for this appointment. The next day I had bruises on my back. Big blue black bruises. So now I have a useless gift card. I’ve tried to reach a Massage Envy corporate office. The phone number and email I found searching online did not work. I called one of the local locations and had no success getting the correct information from them. DO NOT
PATRONIZE ANY LOCATION AND DO NOT PURCHASE A GIFT CARD FOR ANYONE YOU KNOW.

I was at the Cromwell Ct Massage Envy Jenn was my massage person. She was very knowledgeable and great BUT the rudeness of two employees in the back hallway outside the door ruined the experience of the massage. Jenn kept apologizing for the noise from them talking to slamming doors It was terrible and I won’t be going back Out of the 90 minutes the were out there for 45 minutes ABSOLUTELY so unprofessional there are no words

The receptionist at the Tenleytown location hung up on me, on account that "i was irritating her" because no one had explained to me all the restrictions and hidden cost in the annual membership I was induced to sign. She did not even tell me if the appointment was made. Just hung up and then refused to pick up the phone leaving me uncertain as to whether I did, or did not, have an appointment. Finally, I called from a different number to get an answer.
Beware of the membership. It is not as straighforward as they claim it is .

The worst place to do business with. Their cancellation policies don’t make sense. They don’t allow for emergencies. And they’re unreliable because I canceled an appointment before their 24 hour rule, and it was never canceled. On top of that, I’ve wanted to cancel my membership altogether and they won’t allow you without some crazy fee.

I booked an hour message at the Massage Envy on Shelbyville Rd. in Louisville KY. I was told that the hour massage would cost $80. My appointment was scheduled from 6:30-7:30 and the therapist did not come get me out of the waiting room until 6:40. So the message did not start until 6:45 and it ended at 7:17. Then the therapist told me that if I was not tipping him in cash that i needed to Venmo or Cash App the tip. My card was on file so they charged my card when I was leaving. Later I looked at my account and they charged me $137.80 for a 35 minute massage. Not counting the tip that I had already left the therapist. When I called and asked why they charged me so much they said that because I was not a member the $80 massage was not an option even though that is what I was told when I booked the massage. They told me that there was nothing they could do about that except maybe give me a free hand exfoliating during my next massage. So I ended up paying $167.80 for less than a 40 minute message. Almost double what I was quoted for the massage. Extremely frustrating and 100% not worth half of what I paid.

I was discriminated against my bringing my service dog with me to my Massage Envy appointment today at the Toco Hills Atlanta, Ga. I followed the guides established by the ADA in speaking to the manager at that location who treated me in an embarrassing and humiliating manner. I will never return there again until remedial action is taken. I intend to file a suit with the DOJ, Civil Rights Division.

Venice, FL - I loved my Massage Therapist but the office staff are horrible!!! I signed up for auto pay thru my checking account. Every month for the past 3 months THEIR system had a failure. My account was just fine. In fact my auto insurance has auto pay w/ no problems. So each time I paid cash. In Jan I paid the front desk at the beginning and she went home and so the front desk associate did NOT BELIEVE ME THAT I PAID!!! I told her to run the security tape. The next 2 months their ACH withdraws FAILED again so I paid cash each time asking for a receipt. Then this month a new manager was their and she tells me I NEVER PAID AND DEMANDED PROOF and said it was MY FAULT THE ACH DID NOT GO THRU. I DID GET UPSET BECAUSE IT WAS ALL NOT TRUE!!!! SHE THEN SAID I WAS "MAKING A SCENE" and threw me out of the store. She basically accused me of lying and thievery. I was coming to relax and instead got all stressed out by these people. (every month the office staff ADMITTED there were problems with the ACH withdraws and I WAS NOT THE ONLY CUSTOMER WITH THIS PROBLEM!) She never bothered to see that what I was saying was true! She was heavy-handed and humiliated me to boot. Wow. Scary that they are handling people's finances in this manner. How long are they going to stay in business?

Terrible company terrible massages even worse customer service. Never was I able to get an actual appointment except for odd times in the middle of the day during the week I work full-time and it was just never going to work out. I wanted to cancel, but they informed me that my 28 credits would not be refunded back. I would have to use all 28 credits, so I allowed it to keep rolling over and hopes that I was in somehow get an appointment, the pandemic happened and they closed after they closed. They stopped charging me when I requested them to stop charging for a monthly membership I wasn’t able to use. Eventually they were able to reopen and yelp said that they would open in December. I went back and they had closed indefinitely and it was now a Verizon store , one of the owners of that store in San Ramon California owns the Brentwood location. I tried to call the Brentwood location they told me to call corporate corporate. They told me that I had to contact the Brentwood location and it was back-and-forth until nothing was concluded I was out $2700 And a lot of wasted time do not trust this

Very good massages and very nice staff and environment. Of course not all masseuses are equal, as I prefer a firm massage and only some can make that happen, so I tend to book my favorites when I can.

I have been with massage envy for years. I moved to Tallahassee a few years ago and referred my boyfriend and picked up a membership at the Kerry Forest Location. A new bank card was issued to me due to potential fraud. I set up a birthday massage with my favorite massage therapist Jesse and all was well. On my bday 1/30 I received a call from massage envy. I was under the assumption it was the 24-hour courtesy appointment reminder so I answered the phone and after the massage envy employee greeted me I advised I will be in tomorrow for my appointment. The massage envy employee interrupted to advise they attempted to take payment however a payment for this month (mind you I have 3-4 credits on my account) was not received. While the employee was still talking I went to get my purse to provide my newly issued bank card numbers when I was not only surprised but offended that her response included, "that's the thing, because we did not receive your payment, we would have to cancel your appointment for tomorrow". I stopped everything I was doing because I could not believe what I was hearing. There needs to be some sort of training or etiquette when reaching out to customers regarding payment issues or appointments. I advised the employee that her deliverance was poor and tbh she must have lost her mind. I also advised it was my birthday and for her to threaten me about cancelling my appointment (which was cancelled) even though Massage Envy already had well over 3 unused payments and the massage scheduled was already paid for and taken out of my account. In a condescending tone the employee replied, "that is the policy." I kindly advised her that I not going to let her ruin my birthday with her unprofessionalism and this money-grab policy and hung up. I will be cancelling my membership today. I drive over 20 minutes because in Tallahassee there is only 1 Massage Envy and the lack of empathy, courtesy, professionalism, and common sense is not worth that long drive. There are so many ways to contact a long time customer and simply advise, "Thank you for confirming your appointment. I am also reaching out because our records indicate a failed attempt for this month's payment. Would you like for us to update your card information.. etc", instead of trying to bully the payment out of your customers. Now you've bullied my business and money out of your pockets for good.

I received a gift card back in 2008 for a massage. I'm in California and gift cards by law never expire. I lost the card for years and finally found it again. I went to redeem and was told that it probably expired and we can't look it up because it is too old. This is not acceptable according to the law. I've found gift cards I used 20 years after it was purchased with no issues at other establishments. This is theft. I contacted corporate who told me the card was redeemed by the original person who bought it in 2013. That is not possible since the card was lost in the back of my for the last 15 years. In additiona, I asked my friend who bought it for me many years ago and she has no idea why they would say that since she has never gone to them for a massage. I got tired of fighting them. Don't go to them. They just steal your money. I guess they will just take the money without giving service.

I have been a member of ME (this location specifically) for OVER 10 years. The last 4-5 years (before Covid was declining, after Covid APPALLING) There are never appointments available online or via their app, and if you call (they don't answer) or go in they MIGHT be able to schedule you for something 1-3 months out. Good luck trying to get in they have only 12/13 therapist on staff. I was there on a Sunday in December 2023 and they had one massage therapist and one person doing facials and had to close by 4 pm because they have no staff. I have 6 friends in the same boat as me with a bank full of paid massage credits (2 years worth if I could get in Monthly - $2,500+) and we can't get in. And yet they are still signing people up. DON'T Waste your money!!! Customer service is disgraceful and management will not help you or provide you with any kind of resolution. They will however threaten to cancel your membership if you assertively, yet calming ask them for a remedy. There is a reason they have an F rating on the BBB and I lost count of how many 1 star reviews on Google. THEY DO NOT CARE! I have been lied to several times about policies and now threatened. This company is nothing more than thieves. They take your money and do not have the ability to provide the services they are selling. If you try and cancel you will have 60 days to use your credits. Now how is that possible when you have to wait sometimes 2 months to even get in for ONE service.

I find myself writing another disappointing review about Massage Envy in Mt. Lebanon. They canceled my appointment FOUR times. They called so late I was unable to find an opening on the weekend. They will not give me my money back and they continue to charge me unless I sign a paper a paper saying I don't want my money back. Don't get stuck in their membership. The manager was unsympathetic and phony.

DO NOT USE MASSAGE ENVY in Conway Arkansas .On the day of my appt I filled out the form to cancel due to testing positive for covid . I never confirmed my appt because I was sick and used the form to let them know by text I would not be there for my appt . This place conveniently could not find my form and charged me $188.00 for a $130.00 massage that I did not receive. Do not book with this place they are crooked and do not care that you are sick and could get others sick. Covid is not a joke This is stealing and disgusting. When asked the manager for her managers/owners number I was refused. DO NOT book here!! Horribly poor management. My husband and I get a lot of massages and have been to many massage places that have never treated us this way . We will be filing a complaint.

Been a member of ME in Alexandria, VA (Beulah St) for 5 years and although I got some good massages there, their ridiculous membership charges and "freeze plus" program (which thousands of us have had to use during the COVID pandemic when going in for a massage was prohibitive), coupled with employees who badly/incorrectly explain how the freeze plus works, make it a horrible experience. I'm literally about to forfeit more than $1,000 in accrued credits because their "freeze plus" program which, as it was explained to me by 2 separate people, was a $10/mo charge to keep those $1k in credits available as long as I had a massage on the books, they're now saying (in the most condescending, bitchy manner possible) ended today, the day after Christmas, and that they "accommodated me already" by extending it by 6 months, so that's why I see another $75 charge on my credit card today. Was there a text message that it was about to expire (which they are capable of sending as a reminder of an appointment)? Nope. Was there any indication it was ending? Nope. I happened to see the charge and called and got the most condescending man on the phone who told me they'd already accommodated me and when I said there was no way to use 15+ massage sessions in a month he informed me "it's totally doable! We have people who schedule facials and 90 minute massages and it's totally doable!" I'm glad I was on the phone and not standing in front of him. I told him I work 10-hour days and don't have the luxury and he said "well I'm just letting you know it's totally doable and people do it all the time." These people are clueless and condescending, and ME is a huge rip-off. They know how to text you and email you about appointments or "specials" but can't be bothered to give a heads up when a freeze plus is ending or to understand their own policies enough to get the explanations right. I was told months ago that I could "transfer sessions to other people for a $20 transfer fee" but then got told you can only transfer one every six months (who knows if that's true or not). So if I don't want them pouncing to charge another $75/mo, then I'm stuck canceling membership and losing whatever portion of the $1k+ I can't use in the next 30 days - and they have so few evening appointments that I can even book after work that it's nearly impossible to schedule anything AT ALL in that period of time. Predatory, condescending, fully taking advantage of people who actually WORK during the day and can't cram a bunch of paid-for sessions into their tiny evening offerings. Ultimately not even nearly worth the money or frustration. I'll never make the mistake of using them again and I'll be sure to let others know what an expensive, crap experience this has been. There are thousands of reviews just like this one already which just goes to show how much anger this chain incites that so many of us will take the time to share our completely repetitive stories online.

I subscribed for service in late 2019 (3-4 months before COVID came to the USA due to a pinched nerve that caused agonizing pain down my right arm - I also subscribed to The Joint for chiropractic adjustments during the same week for the same reason (more on this later).

I kept the subscription going because I was accruing massages, and nobody knew how long the pandemic would last. Part of this was in lockdown. I did not perceive it as losing value to keep it going.

Fast forward to after COVID, and I (this is on me) realized that I hadn't even thought about getting a massage in more than 3 yrs. When I called to cancel. I was informed that if I did cancel, my 45 massages would expire in 60 days - but if I continued to subscribe at a mere $20/month (instead of the $80/month they were charging), I could continue to use the accrued stack for a calendar year.

I laughed with genuine dumbfounded amusement, and said... "So, let me make sure I understand this correctly: I can keep the sessions that I already paid $3600 for from expiring in just 60 days, but only if I pay another $240?" 'Well if you want to put it that way", the clerk said.

DISGUSTING. What a vomitous, gluttonous policy. Shame on Massage Envy. You failed to be gracious. You failed to think long-term. You have permanently lost a customer and all of my friends as customers.

The Short-sighted Ditzball Award is Yours.

MEANWHILE.
When I called The Joint to cancel, they said "Well Sir, we show that we canceled it during the pandemic, because during the lockdown we were not able to provide service. Would you be interested in signing up again?" That is CLASS A business strategy.

This is what Massage Greedy could have done. Massage Gluttony. Massage Shady. Massage Shifty. Massage Grifty. Massage Envy. They are all synonymous names.

Went for a massage today 12/18/23 and the massage was no where near like any other massages. I never had a self care day where I didn't relax at all on top of it because I used a gift card no one told me that they would try to force me to get a membership as I was leaving and then said that I would have to pay 125 on top of the gift card I had. I had to listen to everything that was going on in in there from the management being nothing but cheapskates to the new call center team leader trying to sleep her way to the top. If that wasn't bad had to hear about the party that they are throwing but the management is so cheap they gave them a 150 budget to handle everything when they have several locations that they own and they hardly ever come to check on there locations. I asked them for their Corporate charter and the articles of incorporation which they didn't know anything about it, because I will be filing a complaint due to this and to make matters worse because I know how people lie I actually recorded my massage. So as soon as possible I will be filing a complaint against them very soon. I'm so disgusted I came in pain and left in pain no relief no relaxation at all very unprofessional.

My wife and I have been members of Massage Envy ("ME") since late 2009 - and we've kept the membership even as we moved to a different part of the state.

Each ME location can be under different ownership - and the owner's attention (or lack thereof) can impact the quality of the front desk and service.

We've seen our local ME (since 2016) go thru different ownership and growing pains - with changes in management, lack of communication, no customer service etc. It was very frustrating.

But all that changed for the better in late 2021...when owners (or new owners) decided to get their act together.

Our membership prices have increased since back in 2009 obviously, but we find them to be reasonable for the convenience and routine. My wife gets her massage once a week - and I get a massage every two weeks.

All appointments are made online - and any changes/cancellations thru phone call. They are very prompt with automated text reminders and/or changes and cancellations.

I went thru many of the negative reviews - and some of them are simply due to the customer's lack of understanding of what is offered....the 50 min massage (vs 1 hour)....and their requirement that the customer cancel more than 24 hours before the appointment.

Beyond that - the experience is very local....bad front desk, bad massage experience, cancel hiccup...it's all specific to that location.

I'd suggest to people - before signing up for any membership - is to go to that same location 4-5 times and also to cancel/change an appointment etc - to see how the service works. After that , if you're happy, then you can decide sign up for a yearly membership.

Good luck and happy massages !