Massage Envy Bewertungen 

DO NOT WASTE YOUR TIME WITH THIS PLACE! I bought a gift card for my Mother in Law for Christmas. She called to book the appointment and got scheduled. Today was the appointment but she called to let them know she’d be late. They told her if she wasn’t there by 12:01 they’d cancel the appointment and charge her $125 for the missed appointment, they were very rude to her.
If I didn’t have to give stars I wouldn’t.

DO NOT BECOME A MEMBER! Once you sign up to be a member they make it INSANELY difficult to cancel. In March I received a call from a Brianna at the Chester Massage Envy. She left me a voicemail stating I had been accruing sessions (meaning they have been charging me almost $100 a month even though I had not been going "per the contract"). I immediately called back and requested a refund for at least the most recent few I hadn't used. I was told that they could not do that. I tried to negotiate canceling while still being able to use some of the remaining services I had already paid for. I was told I couldn't do that either. Ultimately, they froze my membership for 6 months, which wouldnt charge me but allow me to try to use some of the accrued sessions I had paid for that I had not used. In September, I called back. I said I really would like to cancel. Ive had a new job and I just really cant get there. I spoke with Olivia. Yet again they would not let me cancel. They stated they would freeze for 2 more months. I at this point don't trust this, so I request they remove my debit card for auto charging from their systems. Today I see a charge from them for the almost $100. It is showing as pending so they JUST put it through. I called immediately and get Nicole on the phone who claims she is the assistant manager. Nicole states that she will not refund me because I am on a month to month contract. I tried to explain the above, that I have called NUMEROUS TIMES to try to cancel and have not be able to. She stated that she did not have a cancelation form from me.... WELL DUH! No one I have spoken to has allowed me to have one. She also stated she doesn't see any notes in her system that I have called to request a cancelation before. ARE YOU KIDDING ME!??!?! She ALSO stated that she did not see a request for me to remove my debit card for their system. This all sounds like ways they get around continuing to charge you and not refund you. They are essentially scamming me I feel like. So Nicole (the assistant manager), cant refund me until she speaks with the manager- who get this...Is apparently the one I talked to in March originally that never wrote the notes down about my wanting to cancel.
Complete Bull!!! NEVER GO HERE! If I could give 0 I would. I am furious with how they treat me like I am the one doing something wrong because I cant just get them to CANCEL MY MEMBERSHIP ALREADY!!!!!
Lastly- Nicole stated she would FINALLY remove my card from their system and send me a cancelation form but not refund me the charge they JUST placed even though she knows I WILL NOT use it and HAVE NOT used it. Yet, I still have no email for this cancelation form they keep stating they need me to sign to RELEASE ME FROM MY HORRIBLE MEMBERSHIP! Let's see if I yet again get another charge next month. Either way, I am not the one and I will post this review everywhere.

I had a great experience a the park slope location. amanda was absolutely incredible!

she listened to my concerns and gave me a therapeutic massage that truly helped my back and next pain. I feel so much better. thanks!!

also, the staff was welcoming and the facility is pretty clean and relaxing.

some minor logistical issues through: inconsistencies in appointment start times, some technical issues with the massage table. not a deal-breaker but can definitely be improved!

Like many of the other reviews on this site, my wife joined and was unable to get appointments except rarely. She tried to cancel several times, but the charges kept coming. Finally, they stoped charging, then after 4 months, the charges reappeared on her charge card. Do not do business with this company. A total scam.

If I could give a negative stars, I would I joined the membership in September, which was a great visit, but ever since then it has been nothing but a hassle to try to get something scheduled. I have had massages scheduled only to be canceled multiple times by Massage Envy, I spoke to a so-called manager who was very friendly and I thought helped me work this out but today when I go for my monthly massage I’m told I owe the amount for the massage because my points don’t start till tomorrow. When I set this up, I should have been informed that my point system didn’t start till a certain day. This was set up through Ashanti , I am extremely disappointed in the professionalism of this company. The employees have been friendly. It is not their fault but DO NOT get the MEMBERSHIP unless you want to end up with more stress trying to schedule a damn massage. I even bought my mother a gift card for Christmas , but now I do not want her to have to go through the hassle of trying to deal with setting up an appointment at several locations and given the runaround like I have been. I do not recommend this company.

Zero stars. Clarissa the “manager” Mellissa and Jasmine treated me with so much disrespect over a miscommunication of a booked appointment. They were very argumentative and passive aggressive. When I asked for cooperates number Jasmine wrote down their number and said there was no corporate and if I wanted to complain the only person I can talk to is her or someone from that location. I will never step foot in there again. The management is very ghetto and ratchet. They do not care about hospitality or trying to make things work or find a solution. I googled the corporate number and reached out to them and let them know I will be formally filing a complaint with the better business bureau. Do NOT come here if you’re looking to be treated with professionalism and respect. Horrible people.

My mother was a client of Massage Envy South Florida on Red Road for a year before she died unexpectedly and tragically. When I alerted Massage Envy to my mother's passing, they dragged their feet taking months to cancel her subscription and charged her card for months after her death. When they finally responded to my emails they proceeded to cancel my mother's account so that I could not transfer her accrued credits to a new account. The result was that they got away with taking over $1,000 from my family during a period of deep loss when they knew exactly what our situation was. I have raised the issue with the Florida Attorney General, the Better Business Bureau, and the Miami-Dade County Consumer Protection. I am considering legal options because of how bad a taste this whole episode has left in my mouth. Please consider upvoting this review so it gains more attention. The employees in this location are polite and most of them understood that what their manager (at the direction of their owner) was doing to me was wrong. I am genuinely disappointed that people could see a son in grief and not work to do the right thing for a family experiencing difficulties.

Jessica and Bella are very good receptionists at the front desk…soothing, reassuring, light voices…..help customer relax as they walk through the door….tranquility room prior to massage adds to the relaxation experience….Lazlo masseuse therapist was very good…..

You should NEVER use Massage Envy. The whole franchise is a huge scam. The location in O’Fallon,IL is a joke!! They take customer’s money monthly and if you cancel membership, they keep all money. Their services are poor and massages are horrible. I will never go back and urge everyone to cancel their membership and NOT TO EVER GO to a Massage Envy location ever!!!!

Where do I begin? Stay away from this company and take your business elsewhere unless you want your money stolen in exchange for absolutely nothing. The manager at the Arvada West location is not fit for her role as she has a difficult time articulating her thoughts, navigating through complex scenarios, and is absolutely agonizing to communicate with.

From the masseuses to the front desk staff - it is apparent that they only care about upselling you products, facials, memberships, etc. My Husband and I purchased a six month membership at $85 per month. In those six months, we were only able to successfully book two massages.

To date, we have paid over $1,000 for a total of two massages. Every time we called to book a massage (at multiple locations) we were told they were no openings as they were booked for two months or more. My card had multiple unauthorized charges when I explicitly asked them to stop charging my card. In addition, their monthly dues have gone up from $85 to $90 per month (unbeknownst to us) with no email or notice to be found or given.

So here we are. When attempting to explain our frustration to the manager - her initial recoil was defensive and accusatory with an abrupt retort reminding us that we signed a waiver. Great customer service.

It is so sad to think that the $1,000 my Husband and I spent on an experience we intended as a reprieve was wasted on nothing when it could have been put toward our savings, toward a vacation, toward our family, or literally anywhere where your money is actually exchanged for goods and services.

Be weary - they will lure you in with 'your first two months free' on a six month membership term. What they don't tell you is that you is that you will never, ever be able to book an appointment because they are short-staffed and overbooked at every single location. Those two out of six months 'free'? You will still be paying for six months worth of dues - all it does is delay your payment cycle. When you try to express your frustration with their lack of availability and unauthorized charges? They will simply tell you it is part of the agreement you signed.

My Husband went to the Arvada West location in person to pay the remainder of our balance, inquire around the unauthorized charges, and to cancel our membership. The manager refused to speak to him, refused to collect our payment and stated 'I am going to take care of my actual customer' (we are not customers now?).

My Husband again asked to pay the balance and asked for an itemized receipt of the total charges to date as well as a summary of any outstanding balance. The manager refused and stated that she escalated our cancellation request to her supervisor. We have yet to hear from them.

My Husband was appalled and reiterated he just wanted to pay his remaining balance. She refused to allow him to pay.

Needless to say, we will never be back and I will be smearing Massage Envy Arvada West on every platform imaginable. Save yourself the headache, time, energy, and money. If you don't have tension in your body, you can be rest assured you will if you opt for a membership at Massage Envy.

They hire mostly old boney therapists that don’t know how to give a massage. Also, when they shorted my session by 20 minutes, the manager came out and defended themselves instead of trying to make things better with me. I’m never going back.

I used to love this place when I first became a member in 2019, but unfortunately, my experience has turned sour. They have stolen sessions and money from me and refuse to respond to any of my emails or phone calls. This includes Lauren Skipper, the Regional Manager, and Joe Szablewski, the Owner. I strongly advise you to stay away from this establishment. The leadership is poor, and they consistently avoid addressing the truth. If you face similar issues, consider consulting a lawyer to reclaim what you're owed. This includes the Bellevue location as it is operated and owned by the same people. I was promised a call back for my missing sessions and was told sessions disappear often and they have to go back and track what happened to it. Thank God I recorded that conversation with the manager at Bellevue! They are SCAMMERS! They steal your credits and avoid you when you call them out on it. Also, the turnover rate is high at Massage Envy. They can not keep their employees hired. I kept in contact with some of the therapists I liked to avoid the rude management and staff at the desk. The admired workers are the therapists. There is several reviews from ex employees that confirmed massage envy biggest $$$ profit is from unused sessions and massage envy steals from the customers all the time. Please find another business to get your facials and massages done. Massage envy is a WASTE of your money. Don't be fooled by the prices. Just keep scrolling and reading all the bad reviews.

NOT RECOMMENDED
REVIEW BASED ON LOCATION & SERVICE

I have used the D’iberville location a hand full of times. I like the massage therapists and feel the customer Svc; starting from corporate, to management and assistant manager, is a disservice to this industry.
The location is not clean, customer service relays the horrific breakdown of their business.
I Think it would be best to always keep the customer happy.
A customer of several years or better, would show that repeat Svc. Is based on therapist and not their customer service.
Destiny, Not only is rude on the phone, but should go to customer service training to save Customer Relations instead of going out of her way to upset them, thus creating a frustrated consumer and also loss of a consumer for life.
I am walking away from at least $700 of credits and services and TIPPING capability to their therapist, who are the heavy lifters.
These girls, and even the regional manager have no idea what it takes to be a team.
If you have credit with them, I would recommend calling Gulfport. And I say this because they will bend over backwards to accommodate, and the therapist are just as good if not better on most cases.
This company does not have the capability of keeping the good ones, So the turnover is quite high.
There are many other great locations to get a massage on the Gulf Coast, and eventually, if you like a therapist from massage envy, you could find them at any other place if not at the same time because they don’t pay there enough money.
I’m sure this is just another story that many people have not taken the time to tell, but I urge anybody that wants a massage, a facial or anything else that they have to offer to Find a company that treats their people and customers properly.

I was told that before I deployed to Japan. They canceled my membership and I was told my 9 hours massage would still be available when I got back from Japan. I scheduled a massage and was notified 5 hours before my appointment that my hours were expired. They then notified me that they would be able to get my hours back if I reactivate my account, if I deploy again I would be stuck in the same position with more hours collected. I find this to be obnoxious and hard for military members cannot get any assistance.

Wish I had seen these reviews before booking! Unfortunately you have to leave at least one star to post a review. So I too have booked a 60 minute massage for 75 USD online. They text today to confirm my appointment tomorrow at 11am, I replied yes. A few hours later, they have called me and left a voice message saying the online price I booked was for members only... and that my massage will actually be 125 USD!

A HUGE INCREASE!!!!

I called them back and asked them to honour the price that I booked the massage for and they would not. I said they are falsely luring people to book massages at cheaper rates and they were not backing down at all. I said I would be reporting them to the local Ombudsman and they just replied "if that's what you want to do, go ahead". Absolute joke of a company who are falsely advertising their business. AVOID AVOID AVOID.... SCAMMERS!!!! I'll be checking that they don't take any money off my credit card as you have to use it to book the appointment....

Massage envy... lol ... not a chance!

I am extremely disappointed with the service at Massage Envy. I scheduled a massage for myself and my mom over a month ago, only to have it rescheduled a week ago due to staffing issues. Now, I’ve been informed that another staff member is sick and our appointment cannot even be found in your system.

This level of disorganization is absolutely unacceptable. Not only has this caused major inconvenience, but it also completely ruined what was supposed to be a relaxing experience. Your inability to manage appointments and staffing is beyond frustrating.

I would not recommend Massage Envy to anyone looking for a reliable and professional massage experience. Save your time and money and go elsewhere.

Hayley was completely rude and unprofessional to deal with. Buyer beware if you sign up with a package or membership here! I came for six months of prenatal sessions, was walked through scheduling in person by a staff member to make sure everything was taken care of and booked properly, and then ended up randomly told that I needed to pay out-of-pocket after my session today. I explained to her politely that everything is prepaid for and this doesn't make any sense, to which she effectively told me that I should understand the math and it's my problem and not theirs even though she can see in the system who helped me and that they were the ones to book me when all I asked for was to book the sessions I paid for. Why would I book more sessions than were in my package? It literally makes no sense. She refused to be accountable and was not remotely apologetic. Not the kind of experience anyone should be paying a premium for, especially not nine months pregnant. On top of all of this, I now didn't have the opportunity to properly space out my sessions until giving birth, which was the entire purpose of me being a customer here in the first place, and why I personally asked for professional assistance with the booking process, all to be treated this way and stuck footing a bill and having no care for the last month of my pregnancy.

I will NEVER be back and am appalled at the customer service here. Thought I would give them a chance due to proximity of where I live, but now I see why everyone I know avoids this place and goes to small, local businesses or private masseuses instead. Hope the owner or manager has the opportunity to see this, as you are losing customers frequently due to the rudeness and incompetence of your desk staff. There was zero attempt made to right what happened today. It costs a lot less to retain a customer than to acquire a new one. I suppose this lesson has been lost upon Hayley, as she very clearly does not care about the customer experience or treat this business like her own in anyway whatsoever.

So on Friday, July 5th my daughter and I pretty much had a horrendous experience with Massage Envy and their reception staff at the Flemington, New Jersey location. It was very disappointing seeing as though this was only our second time there in five years as it is just a treat for us.
I made an appointment at the Easton Catasauqua location a few weeks ago, for Saturday the sixth, but didn’t realize that there was a scheduling discrepancy. So my daughter called up and changed the location to Friday the instead in Flemington. I know now that the receptionist at Flemington, Megan failed to let her know that the same exact facial appointment that was made in Easton would now be $100 more due to the “location” and that is without tip. Megan also stated that if we had proceeded to make the appointment in New York City that it would be $200 more.
When I set up the appointment in Easton, I specifically asked for an estimate which would have been $70 a piece , $140 total and then a 20% tip of course. so once we arrived yesterday in Flemington I was told it would be $250 total and that’s without a tip.
Needless to say all of the money I brought along, went to only one appointment. I let my daughter go and just did without, which is perfectly fine. My point of this is not to gain sympathy. It’s just to raise awareness that when the staff at Massage Envy reschedule an appointment, it’s IMPERATIVE that you mention a “Oh by the way” there will be a steep, significant price increase. I even asked Megan if she mentioned the fact that it would be $100 more to my daughter and she plainly stated “no,” which I’m sure is all on camera. She did however, bring out a pamphlet and repeatedly, probably more than four times, trying to push a membership package on us for $85.00, that would be the better way to go to avoid this type of “problem” in the future, and that’s on camera too I’m sure.
Not for nothing… The facial and massage staff is lovely, but like I said we have been there twice now and both experiences were pretty much ruined and not relaxing because all the staff does the whole time they are massaging and giving you a facial is talk to you which is extremely stressful. But I guess that would be a whole different review.

I made an appointment at your Jenkintown PA location. The appointment was yesterday at 4pm. I had an emergency that came up, so I couldn’t make the appointment. I fully understood that I should still pay for the appointment, but I only made the appointment because I had a gift card. I spoke with someone there last night that said I could bring the gift card in on Monday and they would let me use that to pay for the appointment. I called this morning several times & there was no answer. I finally get a hold of someone & they put me right on hold. I was on hold for over 15 minutes 2 times. I finally get a hold of a manager and she tells me that she can’t do it because it’s the end of a pay period or something. It makes no sense that in less than 24 hours from the time I spoke to someone on Sunday now all the sudden I can’t use it. I’ve never heard of such a thing. I’ve already left several bad reviews, but I’m willing to take them down if someone can resolve this issue. I have the gift card and would like to use it to pay for the missed appointment. I’m willing to physically take it to the store. I was going to use it to pay for the massage. I don’t understand why I can’t use it to pay for the missed appointment.

Warrington PA Massage Envy. Try to cancel. Just try. They don't make it easy. Ive never been able to find a great massage therapist at Massage Envy. Interestingly enough I contacted a local spa that offers massage therapy and their price is competitive with ME. Once I can figure out the ME cancellation policy, I'M OUT!