Massage Envy Bewertungen 

DO NOT SIGN A CONTRACT WITH THEM! They oversale their plan. You can't book appointments. No one from the local business can cancel the plan. Call their headquarters and no one can cancel the plan, although you are assured that you can cancel if you wish. I had to stop payments at the bank, and had the bank give back 5 months of money. They are still trying to send payments through. This is a big SCAM!

I awoke this morning (after a flight from New York) with severe coughing and body aches. I have never cancelled an appointment but also knew I couldn’t expose those at Massage Envy. I got an email that said due to their policy my account was deducted 50%. Incredible!!

If you want to drop a lot of money and get little in return, get your significant other multiple gift cards here. They will rarely be able to accommodate you and will make a ton of excuses why they can’t take you. Light your money on fire. At least it can keep you warm temporarily.

My wife set up an automatic deduction to our credit card for $65 per month for the services that the Ocean Pines, Md. Message Envy 1246 provides. This was on 2/15/20. She has not redeemed many of these services for various reasons. She asked Message Envy to discontinue the deductions. They said they can only put a "freeze" on them but it means only reducing the deduction to $10 not stopping the deductions. On 8/8/23 she had to sign a form that stated they would only deduct $10 but they have taken out 20 dollars on our last credit card statement. If my wife refused to sign the "freeze plus" form she would lose the $2535.00 she already paid them since 2/15/20. I spoke to the local franchise manager on 9/19/23 and she said there is nothing she can do about it. A full refund is out of the question she said. It is up to my wife to redeem the $2535.00 and the $20 per month by getting their services. This is near impossible. This is no way a small business should function in a small town.

I love massage envy and have been a member for years!! Once you find the therapist that clicks it’s heaven. And it’s nice trying different therapists. The add ons are great. Love this place Alcoa Tennessee!! Thank you ladies!!

60 minute massage was actually 45 min; lady skipped much of my body and what she did was mediocre at best

Good thing it was the $70 intro rate

Careful when tipping - their card calculates tips on the regular price, not the intro price

Never going there again

I regret getting a membership with Massage Envy. It is near impossible to get out of a Massage Envy contract. They continue to bill you after the contract is canceled. The overall experience has been terrible. Whatever you do NEVER sign up for a membership with any Massage Envy franchise. You will regret it. Avoid the Massage Envy in Wheaton, IL! Do not let them rope you into a membership.

Front desk unapologetic for massage cancellation. Did not offer an alternative time slot. We didnt even receive a call. I had to call them, and when I did, the receptionist was rude and unaccomodating.

Worst Facial appt, I ever had. I added (2) enhancements to my Facial, once I got their she said she doesn't do the foot scrub, its has it on 2 of their brochures & on their website when you book the appt its an option & the front desk didn't know they didn't do it. I like to relax during massages & Facials & the Esthetician- Inass, wouldn't shut up with questions & ones that made my uncomfortable;
what do you do for a living
are you married
do you live alone
do you have any kids
do you live in an apt or a house
Who asks these kinds of questions, very unprofessional & I got jipped of my 50mn.
I asked for the manager to contact me that was 2 wks ago, I filled out their survey & they asked do you want to be contacted I said YES, I called again 2 days ago & still no call or email.
Terrible management & service, won't go back. I was one of their original memebership for massages when they 1st opened.
Will Not go back.

I want to be able to gift two of the four 1 hour sessions I have remaining. I have cancelled my subscription and I have 1 month left to use these sessions. I do not live near Corinth and initially joined this location because Christine, my massage therapist for many years, was working there. Unfortunately management changed while she was there and they were not treating her well so she left. I tried to cancel my membership but the local franchisee would not allow for that so now I have these fully paid for sessions to use in a limited time. Under no circumstances will I be using these sessions in Corinth as the distance is beyond my desire to travel for an unknown therapist and the people who work at this location are rude…most recently Wendy. As ambassadors for ME the are sorely lacking. Obviously I did talk to this location and they are difficult and inflexible. I reached out to corporate for support and they deflected back to the franchisee. I am aware this is a franchise location…I am also aware that corporate does play a role in setting the tone for PR and problem solving. What happens next with ME will motivate my next steps.

My bottom line is I want to be able to use my sessions when and where I choose. I am not trying to be difficult, but my next contact is BBB, YELP and any other resource to broadcast my experience. Client care is important in our world and from my perspective at least the Corinth, TX location needs to be trained to be kind and flexible. I promise this type of handling will not bring me back…ever.

Woke, anti-white racist and immoral management! The massage is superior, the owner (Eric) and (April, regional manager filling in for regular manager) should be avoided at all costs! After being a customer for YEARS the assistant manager screwed up my appointments! When I complained I was canceled by April and the boss backed her up! I had never had a problem before! At NO TIME have I behaved any way but as a gentleman! Instead of getting the issue addressed he allowed her to apply her anti-white and anti-christian prejudice! She is a BIGOT and racist to white people! Totally unprofessional conduct by both people!

In Reno, NV at MaeAnne location the massages were OK because all massages feel great. However, the business end of the deal is frustrating if not completely fraudulent. On the surface the rules seem pretty transparent but as their calendar filled up they didn't appear to do anything to accommodate clients. Now it takes two or more months to get an appointment and they can't even schedule multiple appointments for the same day and time for more than that; like six months out. Worst of all is that once they have your money you will never get it back. You can use cancelled or accumulated appointments as long as you still pay the monthly membership fee but you can't get an appointment for two months so you have to pay for two more months to get one missed massage back. Even though they have your money for months or years past when you didn't get an appointment for whatever reason, COVID 19 for example, you can only use up accumulated credits by scheduling more appointments which are months away. Some advice for current members who are behind: Cut Your Losses and get the "Immediate Cancellation" because you will never live long enough to get the missed months back and the other options for cancellation are merely string-along-cons to get more of your money.

I was a customer for well over a year at the Morrisville, NC location. I wasn't using the service so I called to cancel. I was told I had to speak with a manager. I left all of my information and he was supposed to call me back. This went on for 4 months!!! All the while I was still being charged monthly!! I could not get a manager on the phone! Eventually, I emailed the company and was told I had to fill out a form! That was the first I heard of a form. I told them about my experience and had dates and names but they would not reimburse me for the prior 4 months I was charged when trying to cancel my membership! I will never join a Massage Envy again after this terrible customer service experience! Clearly, they were trying to get more money out of me and sadly, they were successful.

I have never been more frustrated and angered by a company!!!!! I had been a customer at Massage Envy in Plymouth MN for over 15 years. Despite the constant revolving door and occasional waste of money with a less than useful massage, my challenge has been with misinformation given by the desk staff about making or cancelling appointments and when the concern was brought to the Mgr's attention, she was more than happy to simply shrug her shoulders and keep my money. Not willing at all to support the customer, but instead just said "there is noting I can do, you can talk with corporate". I assure you I tried and wish you the best of luck in getting a hold of anyone... you submit something online and NEVER hear back!!! I truly DESPISE this company and their lack of customer support! And the massages are certainly hit or miss as well so good luck there.

Keith is such a professional!
His massage leaves you relaxed and feeling amazing.
I would recommend him to any friend. Thank you for helping me to relax and unwind.

I had a horrible experience at Massage Envy in Annapolis, MD. I decided to get the membership after receiving a monthly add on perk with each monthly massage. I went into get my massage and the front desk employee told me that she did not know what the monthly add on was and that she needed a physical copy of the add on. I did not have it with me (no one told me I needed it with me to get the benefit that I paid for), so I called my husband to ask him to take a picture of it. When I showed the employee the picture, she said she still could not accept it. It was just for aromatherapy (literally some essential oil) and she seriously could not add that on for me even though it was my benefit as a member!? When I questioned it, she called her manager, who agreed that I simply could not get the aromatherapy without a physical copy. I have been to tons of massage spas and have gotten aromatherapy for free with no membership or anything! It's very petty of Massage Envy. Because of this rip off experience I will be telling all of my friends/family to not waste their time going there and I will never come back after my membership expires.

This review if Massage Envy in Farmington Station Ut. The facility is the usual, therapist I had was great but the manager Abby is rude, mean dictator. She is obviously from the Adolf Hitler school of customer service. The therapist have little say in what goes on.

And if you're a healthy male that prefers a female therapist, you're obviously a sex offender or a sexual predator looking for their next victim. Why else would you be there?

Massage Envy in Midland in the worst!!!!! I bought my husband a Birthday gift card that I paid in full for. He had an emergency at work and couldn't make his appointment. When I called to let them know why I needed to cancel and that I would like to reschedule his appointment the rudest women I have ever spoken to told me they will be charging me 100 percent of what I paid. This was my husband's birthday present that is now automatically gone. I was so upset that I cancelled my massage. She then told me she would be charging my card 100 percent of my upcoming appointment as well. They have my card on file and are able to charge my card without my authorization? I don't know how other message envy's work but the one in Midland Texas is a total scam. There are emergencies that come up in life and when you do the right thing by calling to reschedule an appointment that should sufficient. Instead they charge/steal your money!! They should be looked into immediately! This kind of activity should be illegal! They have stolen $330.00 from my credit card in just 1 day! The girl on the phone's demeaner was very aggressive and short with me and then hung up on me. All she kept saying was this is our policy. I don't have any piece of paper saying that! Horrible! Horrible! Horrible!

Came out of my massage to find my brand new gift card had no balance on it. No record of it in their system, meaning it had never been activated. Had to pay full non-member price, on top of the money paid for the gift(less) card. Very disappointing,. Check your gift cards before you get your massages, folks.

Been a member of the Greenhaven Massage Envy since they opened. Several months ago they started charging me for appointments that were not confirmed via phone call or text (which I received for years). Tried to cancel, they said that they had no manager and that I would get a call back. Trying to use my paid for points and the person that called today said they cancelled my appointment saying that I was not a member now and that they will put me on a list for a Manager to call. They TOOK my money and now will provide my paid for services. Will never use or refer anyone to ME again. Where are the Owner???