I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I was very disappointed to find out that after signing up on the Breeze account for 6 vehicles paying an initial £30 per vehicle, that despite the charges for the use of the tolls being subject to va... Mehr ansehen
Unternehmen hat geantwortet
Fantastic staff, dealt with my query promptly, no issues just got on with task. I had changed my car half way through subscription but m6 toll took details of new registration and changed my account w... Mehr ansehen
Unternehmen hat geantwortet
Stop at Noeton Canes, great info fromJulie on the M6 Toll info pop up, signed up for the account, saves a few seconds and occasional toll both queue, smooth and hassle free journey as usual
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.1
Akzeptabel
417 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
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Antwort von M6toll
Hi Dom and thank you for your great feedback about our team and we hope you managed to continue with your journey safely. Thank you and kind regards, Alex @ M6toll
A system designed by customer unfriendly idiots
No idea how much u are paying until you get your receipt.
Receipt retrieval system is so unreliable i have never been able to download them, always have to call customer services.
M6 toll should be run by someone else, someone competent!
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Andy, we're sorry you haven't received a positive experience. We appreciate your comments and will take you feedback on board. If you do return with us, our prices are available on our website with a convenient trip calculator for every trip: https://www.m6toll.co.uk/pricing/.
Please do reach out if you'd like us to help with anything else. You can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The toll road is a pleasure to drive…
The toll road is a pleasure to drive along, and the payment Plaza is easy to use. I have been very impressed by the quick response and action taken when my car was misclassed (for the first time ever) recently.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Shelagh and thank you for your great feedback and for your comments. We really appreciate it, and we are glad you had a positive experience. Do contact us again if you need anything else and we would be happy to help. Thanks and kind regards, Alex @ M6toll
Ridiculously expensive
Ridiculously expensive, the price has rocketed in the past few years. As for the baloney about ANPR for ‘d”motorists benefit’ when has ANPR benefit motorists? Never. They want to get rid of the toll booths and make you pay on line with fines etc. probably outsourced. Will the cost come down after it is installed? More chance of me being the next king. Lining their own pockets
6. November 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Roland and thank for your feedback regarding the price and ANPR. We are sorry if you are not happy with our pricing. ANPR was introduced (at a cost of £20 million) primarily to improve traffic flow at busy times, and so customers could be receive savings for shorter journeys. Our cheapest toll price is now just £4 and some prices are now as low as they were in 2008. Excessive queueing at the plazas is also virtually a thing of the past. Nevertheless, we appreciate if the value is still not worth it to you.
If you'd like us to help with anything else, please do contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Toll booths unmanned
Toll booths are unmanned so unless you can reach the payment pad with a card or phone you're stuck. No way of paying and no one to help.
There are many cars lower than mine so can't be the only one who has problems. The height of payment pads seams to be designed for large vehicles.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi and thank for your feedback regarding the height of our payment devices and we are very sorry if you have not had a positive experience. The height issue you describe isn't a commonly received complaint, but we will genuinely feedback your comments to our operations team and consider a solution.
If you'd like us to help with anything else, please do contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
HELPFUL AND EASY TO RENEW EXEMPTION FROM TOLL
Helpful staff who guided me through the whole procedure of renewing my disability exemption from the M6 toll.
No probles at all.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi and thank you for your great feedback and for your comments about our service. We really appreciate it, and we are glad you had a positive experience. Do contact us again if you need anything else and we would be happy to help. Thanks and kind regards, Alex @ M6toll
Online receipts never work
Online receipts never work. Receipts not issued as you pay, you have to input your details on their website, registration, day of travel etc. The transaction is never found so no receipt available. The system is unfit for purpose and receipts should be issued without any delay.
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Ged,
Thanks for your feedback regarding our receipts and we are very sorry if you have not had a positive experience. We are working hard behind the scenes to improve our customer experience and will take your feedback on board. Unfortunately there are occasions were receipts aren't found due to errors in the system which are beyond our control. For example, if a journey isn't fully verified by our ANPR cameras, it can require manual verification.
If you'd like us to find the receipt for any given journey, please do contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Took the exit by mistake
Took the exit by mistake when letting an emergency vehicle through. Then had to pay approx £10, then I had to loop back round and pay another £10.
Essentially I paid £20 to add 30 mins to my journey when it was all a mistake!! I don’t even want to mention how much I already pay for road tax.
Complete scam. Avoid this road at all costs.
19. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Marco,
Thanks for your feedback we are very sorry if you have not had a positive experience. If you do pay twice in one journey, we are usually able to refund you for the second journey. If we can rectify anything with you in any way, please do contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Sneaky speed cameras now being used…
Sneaky speed cameras now being used along route don’t waste ya money go alternative route
19. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi David and thank you for your comments. Please note that any speed cameras in use on M6toll are used independently by local police forces. We have no say in when or where speed checks are taking place, and have no jurisdiction over the enforcement of them. Whilst M6toll is a private road, national driving laws still apply - as they always have done. Kind regards, Alex @ M6toll.
Shocking customer service- AVOID making Account
**Edit post reply from m6 toll-
Thanks, but I have been in contact with your customer service team and closed the account... quite a few responses of telling me what I already knew (how to get reciepts as pay as go customer) but still missing my reciepts for journeys made on the account.
Oh also...a pitiful £1.00 'gesture of goodwill' added to the account when the gate didnt open...spent more than that in wasted time trying to sort it all out.
I will still use the road when needed but as pay as go, as the £1 less for the account journeys is really not worth the hassle. **
Nothing is a 'breeze' when setting up the account.
Firstly it doesnt let you set one up if you drove on the road in the last 48 hours... so you wait 48 hours to finalise the account.
To then 2 hours later have recieved an email to say to wait a minimum of 1 hour to drive on the road for it to work... not helpful when you left 30 mins after setting up the account and so did not see the email until got to destination.
Then they charge the full amount to your card so now in less than an hour they have taken £40.50. (£30 minimum fee on account is a rip off)
Then finally when it does work, receipts are not available for journeys if you have an account!!
Only pay as go customers can get a receipt!
Absolutely not a breeze and the worst account I have ever had the misfortune of coming across!
Then get home and yet another £30 was taken as it dropped lower than £15 on the account.
AVOID ACCOUNTS AT ALL COSTS!!
16. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Rachel,
Thanks for your feedback regarding our Breeze account and we are very sorry if you have not had a positive experience. We are working hard behind the scenes to improve our customer experience and will take your feedback on board - particularly regarding receipts and the minimum top-up fee. We are launching a new product shortly, which is aimed to reduce the frustration around these areas.
If you need further assistance, or if we can rectify anything with you in any way, please do contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Travelling on the M6 toll road with a disability
We travelled both north and south on the M6 toll road. My wife has PIP at the higher rate for mobility and we therefore applied for exemption which they granted within a few days. Travelling on the M6 toll road is a pleasure unlike driving on the M6 over the same distance. It is well worth the expense as the traffic is so limited.
11. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Robin and thank you for your great feedback and for your comments about our service. We really appreciate it, and we are glad you had a positive experience. Do contact us again if you need anything else and we would be happy to help. Thanks and kind regards, Alex @ M6toll
Amazing customer service !
I have been a user of the M6 toll since 2004 and cannot fault the friendliness and helpfulness of the staff at the end of the phone.
Today I had to update my payment card and it was great to speak to a real person rather than a bot. Steve Nichols was excellent, patient and understanding.
15. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Sue and thank you for your great feedback about Steve and the team. We really appreciate it, and we are glad you had a positive experience. Do contact us again if you need anything else and we would be happy to help. Thanks and kind regards, Alex @ M6toll
Great customer service!
I telephoned today about moving from a tag to an ANPR account, and it was handled swiftly and implemented almost immediately. Great customer service!
14. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Good morning Mr Turner and thank you for your great feedback about our service. We really appreciate it. Thanks and kind regards, Alex @ M6toll
Poor Services
Female toilets were excessively smelly with a strong scent of urine. Area around outside seating littered with rubbish.
8. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Paul, thank you for your review. We're really sorry that you found the facilities to be a poor standard. We assume you are referring the Roadchef services at Norton Canes? We will ensure we feedback your thoughts to Roadchef and ask them to make improvements as this is not the kind of service we expect, or aim to provide. Your comments are duly noted and we will aim to do better next time. Kind regards, Alex @ M6toll.
I ran out of fuel and charge on the M6…
I ran out of fuel and charge on the M6 toll and I was rescued by the team in no time, nice one guys and I hope everyone can enjoy good service like I did l.
Cheers 👋
5. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Tolulope and thank you for your great feedback about our team and we hope you managed to continue with your journey safely. We really appreciate it. Thanks and kind regards, Alex @ M6toll
too expensive
Used the toll this week and was shocked to find the cost was £10.50. An absolute rip off. We all pay a lot already in road tax and fuel tax. What is this country coming to? I accept that it needs to be chargeable or everyone would use it, but a charge of say £6 each way would be fairer. £21 for a return journey is just too much.
2. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi and thank you for your comments regarding our pricing. We will take your comments on board and will feedback to our Operations team. Kind regards, Alex @ M6toll.
I love travel M6 tools it’s save my…
I love travel M6 tools it’s save my time travel
13. September 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Mustafa and thank you for your great feedback. We really appreciate it. Thanks and kind regards, Alex @ M6toll
Liked the road but expensive
Liked the road, however very expensive at £10.50. How do you get to be the best motorway in Britain?
Earlier this month I travelled on toll roads in northern France, and for over 150kms (over 90 miles) ie the cost only just over €13 - the roads are just as good as the m6 toll, so why so expensive.
12. September 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Neil. Thank you for your review and for your comments on pricing. We appreciate your feedback. There are many factors that influence our price - which are difficult to outline on Trustpilot -but, the primary reason our price seems comparatively more expensive than those in France is due to economies of scale. With M6toll being the only private motorway in the UK and only covering 27 miles vs France's over 7000 miles and over 90 tolled roads, we simply can't match the cost per mile that our French neighbours are able to achieve. We are however, able to reduce the price of your journey in future: If you wished to sign up for a breeze account, the current equivalent price for your trip would be £8.90. You can find out more on our website.
Please do contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 if you would like any further help with your journey and and we would be happy to assist further. Thanks, Alex @ M6toll
The advisors are patient and helpful .
I am disabled and needed to speak to an advisor who was extremely helpful with a slightly complex issue.His approach was courteous and understanding.l am most grateful.
8. September 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Trevor and thank you for your great feedback and for your comments about one of our team. We really appreciate it, and we are glad you had a positive experience. Do contact us again if you need anything else and we would be happy to help. Thanks and kind regards, Alex @ M6toll
This bunch must have the worst review…
This bunch must have the worst review rating on the planet. My journey consited of using the M6 toll northbound using my company credit card with the ard reader no problem. Same day same card southbound used my card and the reader wouldnt take my payment. Traffic buildin gup behind me, tried my personal card and still no payment taken. Spoke remotley and asked what now happens and they asked for my email address which would have a link where I could pay. Be warned as this request is just lip service as some weeks later I recevied a request from Marston Recovery who insisted they were just debt collection. Moral of the story just sit there hold up traffic.
30. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Terry. Thank you for your review and we are sorry that you are unhappy. Unfortunately, on rare occasions, when email addresses are given out over the booth call service, they are incorrectly recorded due to our team mishearing our customers. Therefore, we understand that our payment link clearly wasn't received by you - and for this, we sincerely apologise.
We are working hard on our service and our Trustpilot rating. Whilst we do receive occasional complaints, the majority of our customers do travel without leaving a positive comment.
Please do contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 if you would like us to check your journey with you and we would be happy to assist further. Thanks, Alex @ M6toll
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