I would have given one star because it is exorbitantly expensive. However: the process itself is flawless and it is hands down the cleanest motorway I have ever travelled on. No trash on the sides,... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Misread my vehicle and charged higher price with trailer . Had to fill in forms and then a wait for refund for only the difference . Considering the time a trouble taken with the complaint , I thin... Mehr ansehen
Unternehmen hat geantwortet
While the road itself is superb, the classification and pricing of vehicles operate under 'their own system' which is expensive and misleading. My small campervan is classed as a car by the DVLA, yet... Mehr ansehen
Unternehmen hat geantwortet
Stop at Noeton Canes, great info fromJulie on the M6 Toll info pop up, signed up for the account, saves a few seconds and occasional toll both queue, smooth and hassle free journey as usual
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.0
Akzeptabel
414 Bewertungen
Bittet Kunden um Bewertungen
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Hat 98 % seiner negativen Bewertungen beantwortet
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The cost/benefit is not worth it.
The cost/benefit of this toll road is not worth it. On the previous times when I have used this road I paid regular car rates, but this weekend I got charged £17.60 for a one-way journey! I believe because vehicles are now charged by height and I had a roof box on. That’s £35.20 for a return journey for a non-commercial vehicle?!?? That's the equivalent of half a tank of fuel and for very little time saving in off-peak hours. From now on it’s “avoid tolls” in the sat nav for this journey.
20. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi E Conway, we're sorry you didn't think M6toll was worth it for you this time. Unfortunately we do have strict rules regarding how our customer's vehicles are classed and you are correct that your roof box is likely to have changed your vehicle class.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Receiving a debt collector letter…
Receiving a debt collector letter without any prior contact is horrific, I can imagine people just pay without checking out details. Debt letter had practically no information what we was supposed to have done wrong?
I've unfortunately not been well and not currently working and getting a letter was very upsetting as having an unexpected bill for a hundred pound just after Christmas.
What is more concerning is not only did we pay it was a system error and we had done nothing wrong.
However M6 seem to think it's ok to use a 3rd party debt collector to intimidate paying with no prior contact.
28. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Rebecca, we're sorry if there has been a system error and for you being in receipt a debt collection letter unnecessarily. We would like to readdress this issue with you if possible so that we can understand why the error happened and to ensure it doesn't happen again. Unfortunately, we are unable to find your customer details from your name alone, so we would be grateful if you could contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790. Thank you, Alex @ M6toll
Overcharged for using the same vehicle
Overcharged for using the same vehicle. I travelled on Saturday northbound and was correctly charged £10.50 to use the toll yet I was then charged £17.60 on the Sunday in the SAME vehicle. I have used the toll for years in this vehicle and always been charged the same amount. When queried and requested a refund I was told that I am NOT getting one and that the charge is dependant on the angle that I entered the payment zone and the length and height of my vehicle (which has never changed)……….
21. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Karl. Thank you for your review and we are sorry you are disappointed with this outcome. We do have strict rules regarding our vehicle charges and we apologise we couldn't help on this occasion.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
£8.40 for two junctions! Thought it was a fair M6 toll in the advert!
Used it for two junctions was charged £10.50, contacted customer
Service as maximum price according to bill board is £9.60, they replied quite quickly in all fairness, but I will get a refund but final charge for two junctions......... £8.40!!!!!
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Kevin, we're are sorry you didn't think M6toll was worth it for you this time, however we're pleased to see you thought our response was prompt and hopefully helpful.
We do include a handy price calculator on our website so that our customers can decide whether they wish to use the road before they enter, but appreciate that this isn't always possible to check.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Brakedown on the M6Toll - fab team
I brokedown on the M6Toll with my young family in the car and fortunately found a lovely team who called out the M6 Toll roadside assistance. We had a fantastic experience with the very helpful Graham (I really hope I got your name right). He got us back on the road and even followed us to the next services to make sure all was okay before he left us.
A real saviour to what could have been an awfully long night (RAC initially predicted 2-4 hours then pushed back to 4-6 hours!)
A very Merry Christmas to the M6 Toll team from my family to yours! Definitely worth the £10.50 trip!!!
22. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Katherine and thank you for your great feedback about our team and we hope you managed to continue with your journey safely. We really appreciate your kind words and Christmas wishes. We will pass these on to the Motorway Ops team. All part of the service here at M6toll!
Merry Christmas to you too!
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
absolutely dreadfull £17 for about 20…
absolutely dreadfull £17 for about 20 minute drive avoid at all costs
19. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Edward, we're sorry you didn't think M6toll was worth it for you this time.
We do publicise our prices prior to every entry point to M6toll - and on our website with a handy price calculator so that our customers can decide whether they wish to use the road before they enter. Many customers value the time saving of up to 25 minutes vs alternative routes, but we appreciate that others do not feel the same.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Lol ,this must be one of the worst…
Lol ,this must be one of the worst companies under review. All these issues were pointed out and ignored by people how should never have been in charge and have moved on under a cloud . So glad I quit .And all those great Breeze bonuses worth every penny .
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Nicholas and thank you for your second 1 star review. We are not sure whether you have a specific complaint about our service, but please do reach out if you'd like us to help with anything. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Excellent customer care and welfare
Excellent customer care and welfare
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Saeed and thank you for your great feedback. We are glad we managed to meet your needs and expectations and hope you managed to continue with your journey safely.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Had an issue with payment resolved
Had an issue with payment resolved
15. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Mr Alexander and thank you for your great feedback. We are glad we managed to resolve your payment query.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I broke down on M6 toll Steve and Matt…
I broke down on M6 toll Steve and Matt stop and asked if I needed help and placed the cones near my car while I was waiting for AA. The guys were very friendly. Make sure I had a drink and make sure I was safe. They also logged the call and told me to wait near a safe place so I can be monitored on the cameras great service.
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Rohan and thank you for your great feedback about our team and we hope you managed to continue with your journey safely. All part of the service here at M6toll!
Thank you and kind regards, Alex @ M6toll
Knights in Shining Armour!
I was stopped on the side of the M6 Motorway Toll road just before the plaza because my dashboard was saying that I had a flat. I tried to sort it myself but couldn't and as it was the driver's side, it was very close to the road that was busy with traffic.
I had called my breakdown company but had also alerted National Highways who sent a van to assist. Steven and Matthew arrived quickly and made sure that I was okay, providing water and letting me sit in the cab before looking at my car. They were extremely kind and reassuring, giving helpful advice. They were able to get me safely back on the road so that I could continue my journey. I am indebted to them both.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Sarah, we appreciate that having a flat tyre can be stressful and inconvienient! We are very grateful for your excellent feedback about our team and we hope you managed to continue with your journey safely. Rest assured your comments will be passed on to Steven and Matthew.
Thank you and kind regards, Alex @ M6toll
Very helpful and understanding…
Very helpful and understanding excellent service from the customer service especially Anita working remotely . Solved my issue brilliantly. Thank you.
4. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Nicholas and thank you for your great feedback about Anita. We are glad we managed to resolve your query.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Anita was incredibly helpful
Anita was incredibly helpful and quickly resolved my payment query. She went above and beyond to send a follow-up email the next day to confirm the action taken - thank you.
3. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi there and thank you for your great feedback about Anita. We are glad we managed to resolve your query.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Bad customer service. No humanity.
I unintentionally entered the M6 Toll during severe weather conditions. On that day, road visibility was significantly reduced due to heavy rain, and the road conditions made it difficult to identify signage clearly. As soon as I realised I had mistakenly entered the M6 Toll (T6), I exited at the next available junction (T5), which was only 4.7 miles from the entry point. Despite using only a very short section of the road, I was charged £13.50, which seems disproportionate to the distance travelled, especially given the circumstances and my immediate attempt to correct the error.
I emailed the M6 Toll Customer Services Team and to plea my case to them but was met with "You went on our road, you pay", attitude. Very disappointing
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi there are we're sorry you were charged for a trip you didn't mean to make.
With many thousands of customers on our road every day, it is difficult to distinguish which are genuine mistakes and which are not. I am unsure if you have already contacted customer service, but please do reach out if you'd like us to help with anything else. You can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
TOTAL RIP OFF. Avoid.
I drove on the M6 Toll for the first time this weekend. I've just discovered that a journey of literally 10 minutes (10 miles) cost £8.40!!! Never again. Wow!
23. November 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Tom, we're sorry you didn't think the toll was worth it for you this time.
We do publicise our prices prior to every entry point to M6toll - and on our website with a handy price calculator so that our customers can decide whether they wish to use the road before they enter. Many customers value the time saving of up to 25 minutes vs alternative routes, but we appreciate that others do not feel the same.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Great service
Had a payment query which was dealt with very fairly and efficiently by Collin and then Kay – thank you guys!
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi there and thank you for your great feedback about Collin and Kay and we are glad we managed to resolve your query.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Disgusting I was charged for travelling…
Disgusting I was charged for travelling through 2 zones when it was impossible to only travel through one zone, ie I entered the zone by mistake and took the first exit out of the zone and was charged for going through 2 zones, virtual theft
16. November 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Gary, we're sorry you were charged for a trip you didn't mean to make.
With many thousands of customers on our road every day, it is difficult to distinguish which are genuine mistakes and which are not. I am unsure if you have already contacted customer service, but please do reach out if you'd like us to help with anything else. You can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Antwort von M6toll
Hi Dom and thank you for your great feedback about our team and we hope you managed to continue with your journey safely. Thank you and kind regards, Alex @ M6toll
A system designed by customer unfriendly idiots
No idea how much u are paying until you get your receipt.
Receipt retrieval system is so unreliable i have never been able to download them, always have to call customer services.
M6 toll should be run by someone else, someone competent!
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Andy, we're sorry you haven't received a positive experience. We appreciate your comments and will take you feedback on board. If you do return with us, our prices are available on our website with a convenient trip calculator for every trip: https://www.m6toll.co.uk/pricing/.
Please do reach out if you'd like us to help with anything else. You can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The toll road is a pleasure to drive…
The toll road is a pleasure to drive along, and the payment Plaza is easy to use. I have been very impressed by the quick response and action taken when my car was misclassed (for the first time ever) recently.
7. November 2025
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Shelagh and thank you for your great feedback and for your comments. We really appreciate it, and we are glad you had a positive experience. Do contact us again if you need anything else and we would be happy to help. Thanks and kind regards, Alex @ M6toll
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