Misread my vehicle and charged higher price with trailer . Had to fill in forms and then a wait for refund for only the difference . Considering the time a trouble taken with the complaint , I thin... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
While the road itself is superb, the classification and pricing of vehicles operate under 'their own system' which is expensive and misleading. My small campervan is classed as a car by the DVLA, yet... Mehr ansehen
Unternehmen hat geantwortet
I passed the Tolll in a Hire car. The registration was left on my account which I didn’t realise and somebody else has gone through the toll road since then and it’s charged my bankcard. I did request... Mehr ansehen
I was not sure if my payment had registered so I sent a message on the. M6 toll website explaining my concern. I was very pleased and impressed how quickly I received a reply and also with the content... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.0
Akzeptabel
389 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Very prompt and efficient response.
6. Mai 2026
Antwort von M6toll
Hi Phil and thank you for your positive comments! We really appreciate your feedback about the team and our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Fantastic staff
Fantastic staff, dealt with my query promptly, no issues just got on with task. I had changed my car half way through subscription but m6 toll took details of new registration and changed my account within a day of me reporting change. Excellent quick service I felt, as always. M6 toll always deal with me politely, quickly and customer service is great.
6. Mai 2026
Antwort von M6toll
Hi Simon and thank you for your positive comments! We really appreciate your feedback about the team and our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Antwort von M6toll
Hi Mr Wykes and thank you for your positive comments! We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The AI phone lady was taking me all…
The AI phone lady was taking me all over the place. What should’ve been a two-minute exercise took half an hour. I eventually got to speak to someone who took the £9 payment
6. Mai 2026
Antwort von M6toll
Hi Laurie. Thank you for your review and we note your feedback on our automated systems. We really appreciate your comments and they will be noted. We will look to make improvements in the future.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
£20 for a one-way trip in a standard VW…
£20 for a one-way trip in a standard VW Caravelle. Complaint went nowhere, ridiculous- same price as an HGV. Absolute crooks.
6. Mai 2026
Antwort von M6toll
Hi Pobtastic. We're sorry that you didn't think M6toll was worth it for you this time. We do publicise our prices on our website with a handy price calculator (and a guide to vehicle classes) so that our customers can decide whether they wish to use the road before they enter. However, we really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Check what is charged for your journey
Charged more than twice the actual price for the journey undertaken verified with the M6 Toll journey checker. The downloadable invoice showed the correct value and that the vehicle classification was accurate, however the value deducted from the payment card was incorrect. Customer service responded promptly blaming an inaccurate classification but when challenged with the facts above changed their tune blaming a lane synchronisation issue. I'm awaiting a refund for the difference which has allegedly been raised. In summary, the main selling point of the toll road at saving time on your journey, is in this case more that offset by the hassle of pursuing a principle.
24. April 2026
Antwort von M6toll
Hi Wayne. We're sorry that you experienced a technical error that clearly has made a negative impact on your experience. These incidents are rare, but we appreciate your feedback and will do our utmost to ensure that this does not happen again. We will also endeavour to process your refund as soon as possible.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I am delighted you have reimbursed me…
I am delighted you have reimbursed me my two charges that were charged for the incorrect day. Website was easy to use but just wondered how I could be charged when I was at home far from the excellent Toll Road on Saturday???
6. Mai 2026
Antwort von M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback and will do some further investigation into your experience.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Very good information on web
Very good information on web. My satnav always avoids the M6toll even though I tell it not to. So I can set it to stop at M6Toll . Problem solved
6. Mai 2026
Antwort von M6toll
Hi Mrs Froud and thank you for your positive comments! We really appreciate your feedback and for ensuring your satnav includes M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
11£ for roadworks at midnight!!
I paid 11£ at the toll (northbound) and there were roadworks shortly after resulting, in 45min stopped in traffic (due to 4 lanes reduced to 1), at midnight!!
And when I complained the reply was that there was not thing on the M6 toll and that I must be referring to the motorway but that’s not true. Costumer service was very abrupt and agressive.
1. Mai 2026
Antwort von M6toll
Hi Mariana. We're sorry that you didn't think M6toll was worth it for you this time. We have checked with our Service Team and can't find any record of any recent traffic incidents around midnight on the Northbound carriageway, so we are very confused regarding the report of heavy traffic. However, we shall continue to investigate as per your comments. We also sincerely apologise regarding your experience from our Customer Service Team. Again, we will look further into your comments and take them on board and make changes to improve our service.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Thank you for sorting out my account.
6. Mai 2026
Antwort von M6toll
Hi Robert and thank you for your positive comments! We really appreciate your feedback and for using M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Quick response and handled my query…
Quick response and handled my query very well
1. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Ian and thank you for your positive comments! We really appreciate your feedback and for using M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Total rip off
Just realised the fee for a T6.1 transporter with rear windows (class 2) is £19.50 per crossing! Used to be around £4.50 until recently, 350% increase is daylight robbery and i’ll be avoiding the m6 toll in future unless the fee is reversed and set inline with national inflation.
I claim the fee back as a business expense but still cant stand the cheek of such an ridiculous hike miles above inflation rates.
Id rather leave early or sit in traffic than be ripped off.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Boswell. We're sorry that you didn't think M6toll was worth it for you this time. We do publicise our prices on our website with a handy price calculator (and a guide to vehicle classes) so that our customers can decide whether they wish to use the road before they enter. However, we really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Rip off
Rip off. Classed my vehicle in a much higher class contradicting their own guidance. £20 to save yourself 10 minutes is not good value in my opinion
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Greg. We're sorry that you didn't think M6toll was worth it for you this time. We do publicise our prices on our website with a handy price calculator (and a guide to vehicle classes) so that our customers can decide whether they wish to use the road before they enter. However, we really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Applying for my exemption pass
I had to reapply for my exemption pass today. I had a slight issue but their customer service was absolutely excellent. Staff were very helpful and friendly.
They always get back to you so quickly. Once I had submitted my application, I had an email back in less than 1/2 hour saying it had all been done. You can’t get better than that!
Thank you so much.
27. April 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Mandy and thank you for your positive comments! We really appreciate your feedback and for using M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
A great service at the M6 toll bridges
We have travelled down South numerous times to visit our son his wife and our grandkids .
We always travel on the M6 Toll bridge its much quicker and easy to use the toll .
The customer service guys are so helpful if you need assistance and they can be reached so easily it is so nice to know they can be contacted if assistance is required . The cost of the yearly disabled toll pass has remained at £7 for as long as we have used it which is a great saving and help . We would fully understand and accept if that yearly cost was to increase as it does save us a lot of money with the amount of journeys to Tamworth that we make in the year
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Mrs Houston and thank you for your positive comments! We really appreciate your feedback and for using M6toll.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Scamming people with poor signage
Poor signage said to take the next turn to AVOID the toll, but takes you directly to the poxy toll barrier! Specifically the road signage say to come off before T3 to avoid it. We turned off as instructed and it goes directly to a toll barrier and now we're liable for a £9.10 charge! All we did on the M6 toll was find our way back OFF the M6 toll. They say that they're not responsible for the signage and that it's down to the highways dept. Well, I'm challenging it. Highways can pay the charge as far as I'm concerned! Had we have been actually aiming for the m6 toll we would have registered for a free disabled pass in advance as we're driving a registered disabled vehicle. They won't even give us a back dated pass. Shameful.
In response to the reply- I have been in discussion with customer services already and you've stopped replying. Your reply is obviously just to look outwardly like you're doing the right thing. A proper racket !
21. April 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi there and we are sorry you joined the toll by mistake. As one of our colleagues likely noted, we are only responsibile for signage on our road. We apologise for any signage which is misleading that belongs to third parties. We will investigate which signage you are referring to and we appreciate your feedback.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Ruthin talked me through every step of…
Ruthin talked me through every step of the way she was patient and kind great experience all sort
23. April 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Hazel and thank you for your positive comments regarding Ruth! We really appreciate your custom and will pass your thoughts on to Ruth and the team. Glad we helped to resolve your query.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Absolute rip off
Absolute rip off. M42 had diversions so went A50, A38 from Nottingham to M6. Sat navigation put me on the M6 toll and I was on there for 4 miles and the cost £11.60. So its £11.60 for the whole 27 miles but if you join from one of the slips further up its the same price! Why are there no zones. Another example of rip off Britain. Bloody joke.
20. April 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Stephen, we really appreciate your feedback and it will be noted. However, please note that M6toll does indeed have zones and each trip is calculated dependent on where you enter and exit the road. If you were to enter at T4 via the A38 Southbound and exit at T3, the price for a Class 2 car is £6.70 (or £4 with a breeze account). If you exit at T2 or M42/M6(S), the price is £9.10 (Or £8 with a breeze account).
It is possible that a temporary holding amount is pending on your account and the correct amount will be charged later. The pending hold will then drop off.
We would like to check your journey with you and ensure you have been charged correctly. We would be grateful if you could contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Awful
Far too expensive. Takes ages to get a receipt for expenses, why can't you get one from the payment booth like everywhere else.
10. April 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Barrauxboy, we're sorry that you didn't think M6toll was worth it for you this time. We do publicise our prices prior to every entry point to M6toll - and on our website with a handy price calculator so that our customers can decide whether they wish to use the road before they enter. However, we appreciate your feedback and it will be noted.
Regarding receipts, we are a very unique road in that we only charge you for the journey you make. When you leave the road, your toll price takes up to a few hours to generate - unfortunately our systems can't calculate it instantly, and therefore it can take up to 48 hours to create a receipt. Again, your feedback will be noted, thank you for sharing your thoughts.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Dealt with Ruth ......was an absolute…
Dealt with Ruth ......was an absolute star .....very helpful and able to sort my request in 2 min
15. April 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Duane and thank you for your positive comments regarding Ruth! We really appreciate your custom and will pass your thoughts on to Ruth and the team. Glad we helped to resolve your query.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
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