Misread my vehicle and charged higher price with trailer . Had to fill in forms and then a wait for refund for only the difference . Considering the time a trouble taken with the complaint , I thin... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
While the road itself is superb, the classification and pricing of vehicles operate under 'their own system' which is expensive and misleading. My small campervan is classed as a car by the DVLA, yet... Mehr ansehen
Unternehmen hat geantwortet
I passed the Tolll in a Hire car. The registration was left on my account which I didn’t realise and somebody else has gone through the toll road since then and it’s charged my bankcard. I did request... Mehr ansehen
I was not sure if my payment had registered so I sent a message on the. M6 toll website explaining my concern. I was very pleased and impressed how quickly I received a reply and also with the content... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.0
Akzeptabel
389 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Hassle
Overcharged and despite getting an email to say how to reclaim it isn’t as simple as contacting someone! If there’s an issue using Applepay please give a warning so we get the choice to use it or not!!
14. Mai 2026
Antwort von M6toll
Hi Clare. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Quick journey
Quick journey, efficient toll booths. Not the cheapest road to drive on, but knew the prices before we set off. Services looked ok on the way past, but so far we’ve not used them. One day!
14. Mai 2026
Antwort von M6toll
Hi Dorland and thank you for your positive comments! We really appreciate your feedback about our service. Do stop at Norton Canes one day! They're a cut above the usual!
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I had cause to contact the customer to ensure payment had gone through
I had cause to contact the customer to ensure that a payment had been taken successfully. The operator put my mind at rest and also followed up with an e-mail with a receipt. Quality customer service!!!!
14. Mai 2026
Antwort von M6toll
Hi Anthony and thank you for your positive comments! We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Helpful from start to finish
14. Mai 2026
Antwort von M6toll
Hi Claire and thank you for your positive comments! We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Easy and simple to navigate
Easy and simple to navigate. Great service. Used it for the first time the day after, it was so much quicker.
13. Mai 2026
Antwort von M6toll
Hi Nigel and thank you for your positive comments! We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Double charge explained
A very helpful reply to my “double charge” question which explained the “holding” charge made, which was in addition to the actual amount. As you said, the “holding” charge was removed without me having to do anything.
12. Mai 2026
Antwort von M6toll
Hi Roger and thank you for your positive comments! We really appreciate your feedback about the team and our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Rude and unhelpful.
11. Mai 2026
Antwort von M6toll
Hi Jake. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Terrible system with no one manning the…
Terrible system with no one manning the booths. Not getting a receipt at point of purchase is a complete penny dodge and will never be acceptable.
Quick no quibble correction when the digital face plate failed was acceptable
11. Mai 2026
Antwort von M6toll
Hi John. We're very sorry that we can't issue receipts at the booths, since we only charge you for the journey you make.
Each customer journey is charged by checking your entry and exit point so that we can charge less for shorter journeys. When you leave M6toll, our system can take a few hours to generate your toll journey and price, making it very difficult to present you with an instant receipt. However, your feedback will be noted and we thank you for sharing your thoughts -particularly if you received a quick response to your query.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Antwort von M6toll
Hi Andrew. We're sorry that you didn't think M6toll was worth it for you this time. We do publicise our prices on our website with a handy price calculator (and a guide to vehicle classes) so that our customers can decide whether they wish to use the road before they enter. However, we really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I was helped out by yourselves
I was helped out by yourselves. I was sent on a last minute dash to the Midlands, paid the toll on the outward journey but didn't have enough for the return I was at the barrier wondering what to do, all was OK. I called the operations department, they let me pay later via a link: phew! That was a close one.
7. Mai 2026
Antwort von M6toll
Hi Kevin and thank you for your positive comments! We really appreciate your feedback about the team and our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Antwort von M6toll
Hi there and thank you for your positive comments! We really appreciate your feedback about the team and our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Email to reset password Link not…
Email to reset password Link not working and you still send me the same email.
8. Mai 2026
Antwort von M6toll
Hi Peter. Thank you for your comments. We're not sure if you still require assistance following this email, however if you are still waiting in the next 48 hours (or if you'd like us to help with anything else) you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Overcharged
Payment... I paid £11.60 but the toll charge was £9.10. I emailed bit have had no reply.
6. Mai 2026
Antwort von M6toll
Hi Anthony. We're sorry that we haven't replied to you yet. Rest assured your enquiry will be responded to ASAP and if there is an error with payment, the relevant amount will be refunded. If, at the end, of your experience you do come away happier, we would be grateful if you could return to this review.
If you are still waiting in the next 48 hours, or if you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Patience and understanding …
The great communication and patience from all the staff and the great human consideration.... for that I am truly grateful
7. Mai 2026
Antwort von M6toll
Hi Will and thank you for your positive comments! We really appreciate your feedback about the team and our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I'm just waiting to see what happens…
I'm just waiting to see what happens with my basic enquiry.
2 days later, your reply to my query has been resolved and as you forecast so well done, I'm impressed.
7. Mai 2026
Antwort von M6toll
Hi Roger and thank you for your positive comments! We really appreciate your feedback about the team and our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Print the receipt at the machine at the time...
An absolute pain having to go into the website at a later date to find the receipt then find a printer to print it off for the accounts. It would be much easier to print the receipt at the time of paying at the machine....
7. Mai 2026
Antwort von M6toll
Hi Queenie and thank you for your comments. We really appreciate your feedback about our service and we take note of your thoughts on receipts.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The receipts are never on there when I…
The receipts are never on there when I have to search for them. Always have to send an email requesting them. Still waiting for 4 receipts requested three days ago.
7. Mai 2026
Antwort von M6toll
Hi Richard. We're sorry to hear of your recent experience with receipts. If you would consider it, we would highly recommend our Lite account, which sends receipts to you automatically every trip. Hopefully this would mean you'd never have to ask for one again. We will take your feedback on board and look to keep improving our receipts portal in any case.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Bad behaviour
Same behaviour
Robotical
0
Understanding
No know how about logistics and anything between .
Just another cash in machine
They literally close highway just to make money impressive how people stand down and do not close this think 🤔 don’t we pay enough ?.
When crossing no invoice ,you chase as driver tbe invoice while customer service is as usually all from mommy brother or whatever ,incompetents in all aspects
7. Mai 2026
Antwort von M6toll
Hi there. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I love having the Motorway to myself…
I love having the Motorway to myself ,quicker ,well maintained, dare I say more courteous drivers !
Easy to use.
One Critism class 1 and 2 mean a completely different thing Ie class 1 is not HGV its a motorbike !!
6. Mai 2026
Antwort von M6toll
Hi Sonic and thank you for your positive comments! We really appreciate your feedback about our service. And we take note of your thoughts about our Classing system.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Antwort von M6toll
Hi Colin and thank you for your positive comments! We really appreciate your feedback about the team and our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.