I was not sure if my payment had registered so I sent a message on the. M6 toll website explaining my concern. I was very pleased and impressed how quickly I received a reply and also with the content... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Same behaviour Robotical 0 Understanding No know how about logistics and anything between . Just another cash in machine They literally close highway just to make money impressive h... Mehr ansehen
Unternehmen hat geantwortet
The network and efficient passing through toll lanes were great, being charged £19 for an £11 car journey .. not so much . Minor faff to reclaim plus a delay due to camera alignment apparently, took s... Mehr ansehen
We had an issue of not being able to pay at the gate and it just let us through. When we inquired of how to pay and fix it, I worked with 2 different people who did a great job of finding out the iss... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.0
Akzeptabel
381 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 97 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Antwort von M6toll
Hi JL and thank you for your positive comment! We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Antwort von M6toll
Hi John and thank you for your positive comments! We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Quick response
18. Mai 2026
Antwort von M6toll
Hi Chris and thank you for your positive comments! We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Over charged
Hi
Yes I got over charged. Sent an email and it looks like it will be resolved. So thank you
Regards Ian
18. Mai 2026
Antwort von M6toll
Hi Ian and thank you for your positive comments. We really appreciate your feedback about our service, although we sincerely apologise if you were overcharged. We will log your feedback and take steps to prevent this happening again.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Colin was absolutely first class in his…
Colin was absolutely first class in his handling of the many complex situations that I was experiencing with the website
Thanks yo Colin now all excellent
18. Mai 2026
Antwort von M6toll
Hi Garry and thank you for your positive comments about Collin. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Unaccepable error…
My Dacia Duster was classified incorrectly at the toll booth. We paid 19.50 instead of 11.60.I am appalled that this error happened on such a major road! I have never, ever, heard of overcharging on a toll road before. In this day and age, people don't even check their payments as they pay by phone...receipts and invoices are not provided. So, how many of these go unnoticed? They are refunding the difference ( I called but also had to send an email) but shame on you M6!
18. Mai 2026
Antwort von M6toll
Hi Jeremy. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I was so worried how to pay
I was so worried how to pay . Straight away they solved the problem . I had nothing to worry about . Thank you
18. Mai 2026
Antwort von M6toll
Hi Mandy and thank you for your positive comments. We really appreciate your feedback.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The length of time and the process to…
The length of time and the process to get a receipt from the system is pretty much awful saying it takes up to 48 hours this time I had to wait 4 working days previous times it’s been the same amount of days, they should go back to issuing the receipt at the time of paying and with the amount of money the company charges you I’m pretty sure they could afford to go back to it
18. Mai 2026
Antwort von M6toll
Hi Ian. We're sorry to hear of your recent experience with receipts. Unfortunately it is difficult for us to return to providing receipts at the booths, as it does take some time for our system to calculate your trip price. The system was updated to allow us to only charge for the journey you make, rather than a flat price, which many deemed as being unfair.
If you would consider it, we would highly recommend our Lite account, which sends receipts to you automatically every trip. Hopefully this would mean you'd never have to ask for one again. We will take your feedback on board and look to keep improving our receipts portal in any case.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
New M6 toll lite account made the…
New M6 toll lite account made the process of paying even easier. No need to present a card, barrier lifts automatically with anpr. Not a regular customer, but enjoy the m6 toll experience on the odd occasion that we’re out that way👍
16. Mai 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Dorland and thank you for your positive comments! We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
It’s not clear how much it is to use…
It’s not clear how much it is to use the toll road and it’s over priced
15. Mai 2026
Antwort von M6toll
Hi David. We're sorry that you didn't think M6toll was worth it for you this time. We do publicise our prices on our website with a handy price calculator (and a guide to vehicle classes) so that our customers can decide whether they wish to use the road before they enter (www.m6toll.co.uk/pricing). However, we really appreciate your feedback on value and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Antwort von M6toll
Hi Ian and thank you for your positive comments! We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Great service got back to me within…
Great service got back to me within 24hrs and did as i requested
14. Mai 2026
Antwort von M6toll
Hi Gary and thank you for your positive comments! We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Hassle
Overcharged and despite getting an email to say how to reclaim it isn’t as simple as contacting someone! If there’s an issue using Applepay please give a warning so we get the choice to use it or not!!
14. Mai 2026
Antwort von M6toll
Hi Clare. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Quick journey
Quick journey, efficient toll booths. Not the cheapest road to drive on, but knew the prices before we set off. Services looked ok on the way past, but so far we’ve not used them. One day!
14. Mai 2026
Antwort von M6toll
Hi Dorland and thank you for your positive comments! We really appreciate your feedback about our service. Do stop at Norton Canes one day! They're a cut above the usual!
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I had cause to contact the customer to ensure payment had gone through
I had cause to contact the customer to ensure that a payment had been taken successfully. The operator put my mind at rest and also followed up with an e-mail with a receipt. Quality customer service!!!!
14. Mai 2026
Antwort von M6toll
Hi Anthony and thank you for your positive comments! We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Helpful from start to finish
14. Mai 2026
Antwort von M6toll
Hi Claire and thank you for your positive comments! We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Easy and simple to navigate
Easy and simple to navigate. Great service. Used it for the first time the day after, it was so much quicker.
13. Mai 2026
Antwort von M6toll
Hi Nigel and thank you for your positive comments! We really appreciate your feedback about our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Double charge explained
A very helpful reply to my “double charge” question which explained the “holding” charge made, which was in addition to the actual amount. As you said, the “holding” charge was removed without me having to do anything.
12. Mai 2026
Antwort von M6toll
Hi Roger and thank you for your positive comments! We really appreciate your feedback about the team and our service.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Rude and unhelpful.
11. Mai 2026
Antwort von M6toll
Hi Jake. We're sorry for your recent experience. We really appreciate your feedback and your comments will be noted.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Terrible system with no one manning the…
Terrible system with no one manning the booths. Not getting a receipt at point of purchase is a complete penny dodge and will never be acceptable.
Quick no quibble correction when the digital face plate failed was acceptable
11. Mai 2026
Antwort von M6toll
Hi John. We're very sorry that we can't issue receipts at the booths, since we only charge you for the journey you make.
Each customer journey is charged by checking your entry and exit point so that we can charge less for shorter journeys. When you leave M6toll, our system can take a few hours to generate your toll journey and price, making it very difficult to present you with an instant receipt. However, your feedback will be noted and we thank you for sharing your thoughts -particularly if you received a quick response to your query.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
So funktioniert Trustpilot
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