Misread my vehicle and charged higher price with trailer . Had to fill in forms and then a wait for refund for only the difference . Considering the time a trouble taken with the complaint , I thin... Mehr ansehen
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Das sagen Bewerter
While the road itself is superb, the classification and pricing of vehicles operate under 'their own system' which is expensive and misleading. My small campervan is classed as a car by the DVLA, yet... Mehr ansehen
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Same behaviour Robotical 0 Understanding No know how about logistics and anything between . Just another cash in machine They literally close highway just to make money impressive h... Mehr ansehen
Unternehmen hat geantwortet
I was not sure if my payment had registered so I sent a message on the. M6 toll website explaining my concern. I was very pleased and impressed how quickly I received a reply and also with the content... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
The M6toll isn’t just a road. It’s a stress-busting, time-saving, congestion-free escape route. A gateway to gigs, a protector of business meetings, even a shortcut to your own bed. An M6-alternative that ensures everyone can reach their destination relaxed, recharged and ready for what lies around the next corner. Simply put, the M6toll is the most reliable and smart route through the Midlands and a sure-fire way of making lighter work of long journeys.
Kontaktinformationen
Operations Centre, Express Way, Weeford, WS14 0PQ, Lichfield, Vereinigtes Königreich
- 03306600790
- customer.services@m6toll.co.uk
- m6toll.co.uk
3.0
Akzeptabel
389 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 96 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 48 Std.
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Das haben sich andere Leute angesehen
Very expensive & unfair toll charges…
Very expensive & unfair toll charges which makes it not practical for single or multi trips.
13. April 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Prasad, we're sorry that you didn't think M6toll was worth it for you this time. We do publicise our prices prior to every entry point to M6toll - and on our website with a handy price calculator so that our customers can decide whether they wish to use the road before they enter. However, your feedback is very important to us - thank you sharing.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
If you have a modified 4x4 you get…
If you have a modified 4x4 you get charged through the roof.
2. April 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Jordan, we're sorry that you didn't think M6toll was worth it based on the pricing charged. We greatly appreciate your review and feedback and thank you for your custom.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Good trip but expensive they can drop…
Good trip but expensive they can drop prices better for everyone they will get more customers they charge me £7 extra they will return my many customer servise brilliant
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Mr Topal, we really appreciate your review and feedback. Thank you for using M6toll and we will take your comments on board regarding pricing.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
9 seater van classified as a commercial…
9 seater van classified as a commercial van, charged £19 each way. Previously received a credit after sending photos of measurements however this time Ruth has decided I will not receive a refund.
29. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Kevin, we're sorry that you didn't think M6toll was worth it based on the pricing charged. We greatly appreciate your review and feedback and thank you for your custom.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Had problems using website
Had problems using website. Do NOT use Autofill !!
Great help from phone operator - got me sorted.
Thank you
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Martyn and thank you for your positive comments regarding our customer service team. We really appreciate it.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
£19 for a small van
£19 for a small van, absolutely disgusting.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Sam, we're sorry that you didn't think M6toll was worth it for you this time. We do publicise our prices prior to every entry point to M6toll - and on our website with a handy price calculator so that our customers can decide whether they wish to use the road before they enter. However, your feedback is very important to us - thank you sharing.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Highway robbery on the M6?
I was recently 'forced' onto the M6 Toll by a seemingly redundant lane change sign and it cost me £16.50 - I was in the left lane to turn off the M42 and moved one lane to the right as indicated, with several other vehicles. My space was immediately taken by a large truck, blocking my exit. I found myself on the M6 and had to pay to get off at the next exit.
I wrote to explain, quite expected them to be reasonable. They were not. Worse, because I was driving a window van, it was treated as a commercial vehicle - a charge of £16.50
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Mark. We thank you for your review. Your feedback is noted and we will make a note of your comments.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Missed my turning onto M42
Missed my turning onto M42
Had to continue on the m6 toll - paid £9
Then came back to rejoin M42 - paid another £9.... total journey less than 5 miles
My mistake - very painful penalty
___________________________
Customer Services were very good about my mistake... refunded me £9 as a goowill guesture - However I really need to avoid making such an error in future
22. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Good morning David. Thank you for your review. We're sorry that you missed your turning. We would like to investigate this journey with you as we do provide some leeway for mistakes, particularly when customers are turning around after a quick error.
Please can you contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Naturally, if we are able to resolve your costs, then do revisit your review in your own time. Thanks, Alex @ M6toll
Amazing service
Broke down today on the M6toll first ever time this has happened and was very scared. Mick and Daz were amazing and so helpful. They made us feel so much better arranged a recovery vehicle for us and ensured we arrived home safely.
19. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Iehsa and thank you for your great feedback about our team and we hope you managed to continue with your journey safely. We really appreciate your kind words regarding Mick and Daz. We will pass these on to the Motorway Ops team. All part of the service here at M6toll!
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
As a woman travelling alone it is very unsafe
As a woman travelling alone it is very unsafe. There are no staff present. In order to speak to someone the assistance button is so high you need to get out of your car which is unsafe. Please note I am 175cm. Interestingly enough the payment portal is conveniently located so can be easily tapped without having to leave your car.
Thank you for your reply. It is reassuring to know that if I did have to leave my car and was attacked someone would be able to watch it all unfold without being able to do anything.
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Suzanne. Thank you for your comments. We're sincerely sorry that you felt unsafe on our road. Rest assured that we do monitor the toll booths continuously via camera and we are available for support 24/7. The assistance button placement is not usually an item that receives complaints, but we take on board your feedback and will make a note of your thoughts. Your review is very important to us.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I had to ring customer services this…
I had to ring customer services this morning as my exemption pass had expired. Spoke to a lovely lady called Ruth who was very patient and kind whilst helping me navigate how to renew and make payment.
17. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Sarah and thank you for your positive comments regarding Ruth! We really appreciate your custom and will pass your thoughts on to Ruth and the team. Glad we helped to resolve your query.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Check every time!
Wrongly charged twice in 4 days. Their tech saw my basic ford fiesta as something much bigger and charged £16.20. A couple of days later I was charged £11.40 for the same vehicle, same distance. I don't usually check but since I now use my phone it shows what's been paid and is easier.
They claim they will refund within 10 days. Why does it take so long? They then ask you to review, so here you are.
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Moira, we're sincerely sorry that our classification system has caused you to be charged a different price for one of your journeys and we apologise that the service has not lived up to your expectations this time.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Overcharged
Overcharged, charged £19.20 for a car 1 way no trailer ect ect, customer service told me sometimes this car class 2 sometimes class 4 car and basically kn?b off charges stand, I have paid about 80 pence less than an artic lorry, im fuming I will never use this road again what a joke. Not happy
Spoke 2 customer service twice they say they relay on a laser and there view is different prices same car is fine !! ITS NOT !!
Driving towards toll there was nothing to say I would be charged double for the 4 seater car i drive
12. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Steve, we're sorry that you didn't think M6toll was worth it for you this time, or that our signage was clear enough. The information provided to you by our customer service team is correct on this occasion.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
A massive thank you to Tricia Fitzgerald Customer Services
A massive thank you to Tricia Fitzgerald.
Customer service was brilliant, and she was a massive help with difficulties I was having with an online application.
Very much appreciated. For a huge company, the customer service felt personal.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Deb and thank you for your positive comments regarding Tricia! We really appreciate your custom and will pass your thoughts on to Tricia and the team.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Very helpful Customer Services adviser.
Very helpful Customer Services adviser.
11. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Frances and thank you for your positive comments! We really appreciate your custom and will pass your thoughts on to the customer service team.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Excellent customer service
I regularly use the M6 for work journeys and recently by my own mistake got into the wrong lane leaving the services and ended up going in the wrong direction which ended up in an additional charge to turn around. Ruth at customer services got my issue resolved and refunded the charge as a gesture of goodwill all within 30minutes of reporting this to them. Their customer service is excellent.
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Leanne and thank you for your positive comments! We really appreciate your custom and will pass your thoughts on to Ruth and the customer service team.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
Top notch customer service
An easy journey and then an extremely well handled customer service enquiry. The customer service team are a credit to the company
10. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Mark and thank you for your positive comments! We really appreciate your custom and will pass your thoughts on to the customer service team.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The £9 U-Turn: Human Discretion Prevails
I am updating my previous review regarding a navigation error that led me onto the M6 Toll. Initially, I was frustrated by what seemed like a rigid "computer says no" response to a simple mistake at Norton Canes.
However, after submitting a formal complaint explaining the situation, the M6 Toll customer service team reached out and provided a goodwill refund. While the initial automated experience was frustrating, I’m pleased to see that they do actually employ staff who use common sense and empathy. I appreciate them taking the time to review my specific case and rectifying the charge. It’s rare to see this kind of flexibility from a major infrastructure operator, so credit where it's due.
5. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi. We're sorry that M6toll didn't live up to your expections. We take all feedback seriously and will make a note of your comments.
If you'd like us to help with anything else, you can contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
The staff are so helpful and go beyond…
The staff are so helpful and go beyond what is needed. I rate this service 10 stars not 5
2. März 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Maureen and thank you for your lovely comments. We really appreciate your custom and kind review. We are glad we managed to meet your needs and expectations.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
I love the M6 Toll
I can see that there are many negative reviews about pricing but I just wanted to say that for me the M6 toll is a godsend as I regularly travel from the Midlands to down south and I LOVE it. I used to get stressed stuck in all the traffic but now I can happily travel in Friday rush hour and pre pay so just breeze through the barriers. For practically the price of a London coffee, you have made my life so much easier 😀 Thank you for building it!
28. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von M6toll
Hi Becky and thank you for your lovely comments. We really appreciate your custom and kind review. We are glad we managed to meet your needs and expectations.
Please do reach out if you'd like us to help with anything else. You can always contact us at customer.services@m6toll.co.uk or call us on 0330 660 0790 and we would be happy to help. Thanks, Alex @ M6toll
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