Great customer service - Lucy has been assisting with me a return due to sizing not being quite right. She has been extremely helpful, quick to respond and has helped where there was an issue with the... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I had an issue with an order and the customer service I received was fantastic! While ultimately the issue wasn’t really able to be resolved (no fault of the company), they offered a gesture of goodwi... Mehr ansehen
NEVER RESPONDS TO EMAILS!!! I had been a loyal customer and had placed three separate orders because I genuinely liked their products. Unfortunately, the way they handled my most recent order h... Mehr ansehen
Unternehmen hat geantwortet
Incredible service and quality! Ive been looking for a quality trackie set for ages and was referred by my trainer to Luther. Absolutely in love! Cant wait to get a different colour. Paying for the... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to LUTHER Melbourne. Premium Men & Womenswear Designed in Melbourne. Providing quality, affordable streetwear without the unnecessary markups.
Kontaktinformationen
VIC, 3000, Melbourne, Australien
- -
- customerservice@luthermelbourne.com
- luthermelbourne.com
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 46 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
SO COMFY
Sooo much love for your company loveee the trackie sets i cant wait to buy another colour of the set 😍😍
Hoodie seems super cosy
Hoodie seems super cosy! They’re 100% cotton and even after a wash, I still find that it’s leaving lint across my clothes which is not my preference. Hopefully with more wear and a lint shaver we can curb this, because I love the cut of the hoodie. It’s nice to get a hoodie that fits my loooooong arms and also my shorter torso! And I’m so glad I bought it locally.
Great customer service and quick…
Great customer service and quick response time to my questions. Thanks for your help guys.
Incredible quality
Easy to shop and order, came within a few days. Amazing quality and fit. Best streetwear I’ve ever come across.
Trendy street/lounge wear at affordable prices
Good quality and trendy street wear at affordable prices; items as described.
SO COMFY and amazing quality
SO COMFY and amazing quality. Great service and fast delivery
First Class Service
I really can only comment on the ordering and delivery process as the pants I purchased were for a birthday present and the birthday isn’t for another 9 days.
Ordering was effortless and it only took 2 days for delivery. Very impressive!
Great customer service and quality
It was easy to get exchange an item and was complete in no time. The fit and quality of the trackies are also amazing and definitely will buy more colours.
That sh*t was fire 🔥🔥
Have not received a tracking number and…
Have not received a tracking number and items
Good quality Hoodie lowkey
Good quality Hoodie lowkey, thought i would get scammed or someshit from the previous reviews but I got it in like under a week probably cause I'm from Aus.
Overall good hoodie
Just received my trackies for running…
Just received my trackies for running and they fit perfectly. Only 3 days to get to me in Bright Vic so impressive delivery time. Will definitely be back.
Customer service is awful
I ordered a pair of trackies for my boyfriend for Christmas however they were a size too small. I got in contact with Lucy and she said if we returned them it would be ok and they could send me a store credit to repurchase in the right size. After I sent them back I emailed again asking if they had been received, which they had however Lucy said there was a visible stain on the pants therefore she would not be able to exchange them but could give me a refund. This is all very odd to me as they were only taken out of the package and tried on once and there was no way a stain could’ve gotten on them in that 2 minute period. After requesting a refund and sending 3 more emails following up, I have been completely ghosted. They now have my money and the tracksuit pants. Horrible.
Great quality but did buy express…
Great quality but did buy express shipping and got it a week 8 days later
If I could rate this lower than 1 star…
If I could rate this lower than 1 star I would. Poor customer after they sent a parcel to the wrong address, their fault as we have screenshots showing PayPal transactions. It’s their issue and they don’t want to know.
If you value your money don’t bother you’ll lose it.
They are unresponsive and won’t admit they are at fault.
The quality is great and it’s true to…
The quality is great and it’s true to size the joggers are perfect and the bagginess is honestly great so don’t size up because it’s not needed at all.I got both grey and black and it’s simply incredible I would 100% recommend these.The jeans are incredible too slightly too big so I would size down but the quality and look is beautiful I would recommend this and the shipping only took 1 week with great communication by the brand.
had a great experience with my order
had a great experience with my order. I ordered express and it came in 4 days interstate (to NSW) quality of these clothes is immaculate super comfortable and super warm. I ordered a S and 30’ in the hoodie and trackies and it’s definitely baggy so i don’t recommend sizing up just get your regular size.
Terrible customer service team &…
Terrible customer service team & unresponsive communication. I initially requested an exchange for my order in which the team member Lucy responded very promptly and quick, no issues or anything. I however later emailed Lucy back on 12/11 to change it into a RETURN and shipped the items back.
Once they received the items, Lucy just replied back to my “RETURN” email saying they have received the ones I sent and have shipped out the new sizes on 19/11.
I then immediately told her that I already said I wanted a return instead of an exchange, and under their policy, my items are eligible as it was still within 14 days of the day I received the items (this was a pre-order). I didn’t receive any replies from then I started emailing the sales email & the customer service email etc. any emails i could find yet still no responses. There have been 5 emails sent to them so far.
Not to mention, when I placed the pre-order back in October 7, there was a MONTH delay until the items were shipped out.
Overall, TERRIBLE SERVICE AND OVERPRICED QUALITY.
Comfy hoodie and elite customer service
Great experience. Bought a hoodie but had to return it in exchange for a different colour. Return was simple, and the supplier was responsive and helpful. Oh and the hoodie is super comfy. 100% recommend.
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