Great customer service - Lucy has been assisting with me a return due to sizing not being quite right. She has been extremely helpful, quick to respond and has helped where there was an issue with the... Mehr ansehen
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Das sagen Bewerter
I had an issue with an order and the customer service I received was fantastic! While ultimately the issue wasn’t really able to be resolved (no fault of the company), they offered a gesture of goodwi... Mehr ansehen
NEVER RESPONDS TO EMAILS!!! I had been a loyal customer and had placed three separate orders because I genuinely liked their products. Unfortunately, the way they handled my most recent order h... Mehr ansehen
Unternehmen hat geantwortet
Incredible service and quality! Ive been looking for a quality trackie set for ages and was referred by my trainer to Luther. Absolutely in love! Cant wait to get a different colour. Paying for the... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Welcome to LUTHER Melbourne. Premium Men & Womenswear Designed in Melbourne. Providing quality, affordable streetwear without the unnecessary markups.
Kontaktinformationen
VIC, 3000, Melbourne, Australien
- -
- customerservice@luthermelbourne.com
- luthermelbourne.com
3.7
Akzeptabel
193 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 46 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Great customer service
I had an issue with an order and the customer service I received was fantastic! While ultimately the issue wasn’t really able to be resolved (no fault of the company), they offered a gesture of goodwill which was greatly appreciated. The trackies wash really well too and are great quality!
21. Juli 2026
Bewertung ohne vorherige Einladung
Great customer service
Great customer service - Lucy has been assisting with me a return due to sizing not being quite right. She has been extremely helpful, quick to respond and has helped where there was an issue with the system. Her responsiveness has been a big help with getting this sorted quickly.
23. Juli 2026
Bewertung ohne vorherige Einladung
NEVER RESPONDS TO EMAILS!!
NEVER RESPONDS TO EMAILS!!!
I had been a loyal customer and had placed three separate orders because I genuinely liked their products. Unfortunately, the way they handled my most recent order has completely changed my opinion.
It took over a week for my exchange to even be dispatched as it was urgent, and during that time I received no communication or exchange confirmation. I reached out multiple times via email to ask about arranging an exchange, but every single email was ignored. Not receiving a single response after multiple attempts.
Would not recommend them if customer service and after-sales support are important to you. Still waiting for my reply.
22. Juli 2026
Bewertung ohne vorherige Einladung
Antwort von LUTHER MELBOURNE
Hi Julia,
Thank you for taking the time to share your feedback. We’re genuinely sorry to hear about your experience and completely understand how frustrating this must have been, especially as your exchange was time-sensitive.
We always do our best to respond to every customer enquiry and would never intentionally ignore an email. After checking our inbox, we haven’t been able to locate the previous messages you mentioned, so it’s possible they may not have reached us correctly.
We’ve now sent you an email directly so we can look into your order and help resolve this as quickly as possible. We truly value your support as a returning customer and would really appreciate the opportunity to make this right.
Best regards,
The Luther Melbourne Team
Incredible service and quality
Incredible service and quality! Ive been looking for a quality trackie set for ages and was referred by my trainer to Luther. Absolutely in love! Cant wait to get a different colour. Paying for the return made getting a different size so easy.
24. Juni 2026
Still no item I ordered over a week…
Still no item I ordered over a week ago..
not good enough !
29. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von LUTHER MELBOURNE
Hi Sam,
We’re really sorry to hear your order still hasn’t arrived.
We’d be more than happy to look into this for you and help get it sorted. Please contact us at sales@luthermelbourne.com with your order details, and our customer service team will be ready to assist.
We always aim to provide the best service possible, and we’d really appreciate the chance to make this right.
Luther Melbourne Team
We still don’t have our order
24. Juni 2026
Antwort von LUTHER MELBOURNE
Hi Bernadette,
We’re really sorry for the delay and completely understand how frustrating the wait must have been.
Due to the high volume of orders during our sale, our team has been working hard to have every order packed and shipped as quickly as possible. We’ve checked your order and can confirm that it has now been delivered.
We’ve also sent you an email so we can follow up with you directly. We hope everything arrived safely, and we’re sorry again that the experience took longer than expected.
Luther Melbourne Team
Luther customer service was great
Luther customer service was great. Exchanged a pair of trackies and needed them as we were going away and received them the next day. Big shout out to Lucy, she was amazing 👏
18. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von LUTHER MELBOURNE
Hi Cathy,
Thank you so much for the lovely review!
We’re so glad we could get the exchange sorted in time for your trip. Lucy will be absolutely thrilled to hear your kind words.
We really appreciate your support and hope you love the trackies!
Luther Melbourne Team
Disappointing 2026 winter sale
Disappointing 2026 winter sale - won’t be purchasing anything from here anymore. I paid $69.99 for my trackies and hoodie last year and yet they’re now on sale for $79.99…? Make it make sense. The mark-up is ridiculous. Isn’t this exactly what Coles and Woolies do?
23. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von LUTHER MELBOURNE
Hi there,
We’re really sorry to hear you feel disappointed by this year’s sale.
We understand how the price difference could be frustrating, especially when comparing it with what you paid last year. Our pricing can change over time due to increased production, materials, and operating costs, but we always aim to keep our pricing as fair and transparent as possible.
We appreciate you sharing your feedback, and we’ll be passing it on to the team.
Luther Melbourne Team
well made, good service, no fuss
I ordered the grey tracksuit for my teenage son, and he loves mooching around the house in it. He says that it feels really soft and comfortable to wear.
I was also impressed with the polite service from the sales team and the prompt arrival of the product in good condition.
8. Juni 2026
Bewertung ohne vorherige Einladung
Antwort von LUTHER MELBOURNE
Hi Kate,
Thanks so much for the lovely review! We’re so glad your son is loving the grey tracksuit and finding it super comfy.
It’s also great to hear everything arrived quickly and that our team looked after you. We really appreciate the support!
Luther Melbourne Team
Terrible return process
Everything with the order was fine, and was shipped quickly. The item I ordered was in the wrong size, so I went through the return process. From the UK, they ask £124 for a shipping return, rather than the £20 for the original order shipping costs.
30. April 2026
Bewertung ohne vorherige Einladung
Antwort von LUTHER MELBOURNE
Hi Jacob,
We’re really sorry to hear this, and we completely understand how disappointing that return cost would feel, especially when your original shipping fee was much lower.
The return price shown is what our return system currently has in place based on the courier options available at the time. However, you’re always welcome to use another courier of your choice if you’re able to find a more affordable option.
We appreciate you sharing this feedback with us, and we’ll pass it on to our team as we’re always looking for ways to improve the returns experience for our customers.
Best,
Luther Melbourne Team
Quick delivery and quality priduct
25. März 2026
Antwort von LUTHER MELBOURNE
Hi there,
Thank you so much for your lovely feedback!
We’re so happy to hear your order arrived quickly and that you’re loving the quality. We really appreciate your support 🖤
Best,
Luther Melbourne Team
Antwort von LUTHER MELBOURNE
Hi Izzy,
Thank you so much for your feedback!
We’re so glad to hear your order arrived quickly. We really appreciate your support 🖤
Best,
Luther Melbourne Team
Purchased a hoodie and pant set
Purchased a hoodie and pant set. When completing my purchase I accidentally put my old address, contacted via email asking to change my address to current address. Lucy replied very quickly and changed it on her end. Thank you so much Lucy!! Your customer service does not go unnoticed.
30. März 2026
Bewertung ohne vorherige Einladung
Antwort von LUTHER MELBOURNE
Hi Valerie,
Thank you so much for your kind feedback!
We’re so happy Lucy was able to help get your address updated quickly. Great customer service is something we always strive for, so your lovely words truly mean a lot.
We really appreciate your support 🖤
Best,
Luther Melbourne Team
Tracksuit pant legs of a different length!
Luther sent me a pair of navy blue tracksuit pants and I couldn't believe my eyes when I saw the legs of the pant lengths off by about 1.5 inches relative to each other! I wish I could attach a photo to show people how poor the product was! It then took them ages to sort the issue out and I still haven't had a resolution. Stay away!
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von LUTHER MELBOURNE
Hi Catherine,
We’re really sorry this experience was frustrating, we completely understand how disappointing that must have been.
When your return first arrived, our team did notice an oil stain, which is why we initially advised we couldn’t process the exchange under our standard policy. However, once we reviewed the manufacturing issue with the uneven leg lengths, we absolutely took that into consideration and proceeded with the exchange for you.
We’re sorry the process felt drawn out, and we truly appreciate your patience while we worked through it. If there’s anything further you’d like to chat about, please feel free to reach out, we’re always here to help.
I purchased both the black sweatpants…
I purchased both the black sweatpants and hoodie and the quality is out of this world! Very soft and thick, it’s a great fit and it holds its shape excellently. It’s thick cotton on the outside and a soft polyester lining on the inside which has been lasting away so far. I am really grateful for this tracksuit, it’s so comfortable and I’ve already gotten so many compliments! they also have great customer service. I emailed asking to change the sweatpants size post order and lucy immediately replied and was very kind doing so :) I ordered them to Ireland and they took about three and a bit weeks including customs, but the wait was definitely worth it. Great company and great clothes and I’m definitely ordering again soon!
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von LUTHER MELBOURNE
Hi there,
This made our day, thank you so much for the kind words 🥹
We’re so glad you’re loving the black tracksuit and that the fit and quality lived up to expectations. Hearing it’s comfy, holding its shape and getting compliments is exactly what we hope for.
So happy we could help with the size change too 💛 And we really appreciate you waiting it out with the Ireland shipping, means a lot that you felt it was worth it.
Can’t wait to have you back again soon 🙌
Best,
Luther Melbourne Team
Horrible experience with this company
Horrible experience with this company. I never received my package that I paid for, and Luther Melbourne would not take responsibility for this and would not refund me. They made the process to receive a refund incredibly difficult. Eventually gave up because going back and forth with them was a waste of my time.
10. Dezember 2025
Bewertung ohne vorherige Einladung
Great clothing, amazing customer service
Great quality clothing with fine attention to detail and wonderful fit.
Also, the absolute best customer service I've ever seen. Lucy is the GOAT!
27. Januar 2026
Bewertung ohne vorherige Einladung
Great clothes, good service
Great clothes, fit well. And very smooth delivery and returns process - staff super communicative and helpful.
23. Januar 2026
Bewertung ohne vorherige Einladung
Fast delivery times, quality products and great customer service!
Fast delivery times, quality products and great customer service!
I bought a Hoodie and tracksuit pants for my daughter for Christmas and I mistakenly purchased the wrong sized hoodie.
I contacted Luther Melbourne and Lucy responded very quickly, and she happily arranged a free return lable and store credit so we could exchange the item.
On top of this we received a discount code which gave us an extra 10% off!
My daughter loves her clothes, and we are both very happy with the goods and the service we received.
4. Dezember 2025
Bewertung ohne vorherige Einladung
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