Ordered three packs of self-tanner. Wrong colour arrived and the product does not work at all! Avoid! I wish I had checked reviews before buying. I have tried to contact their customer service team wi... Mehr ansehen
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Das sagen Bewerter
Even though they go by Luxinova.de be aware that this is not a company in Germany. All items ship from China. Shipment is promised in 11 business days and now that we're past that, there are a lot of... Mehr ansehen
Why it's taking so long is that the delivery is coming from China, then my package gets stolen from outside a business address because their courier thought it was a bright idea to deliver it @8:30 a... Mehr ansehen
Unternehmen hat geantwortet
Overall it’s been great, delivery was a little tricky to Alaska but support was great. As for results I’m seeing great results, it’s definitely on the cheaper side for red light therapy but I can 10... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Luminova, our mission is simple: to provide affordable and effective hair care solutions that empower everyone to look and feel their best. We believe that achieving healthy, vibrant hair shouldn’t break the bank, and we’re committed to making advanced hair care technology accessible to all. Using the power of clinically proven red light therapy, Luminova has developed innovative solutions like the Hair Revive Pro, designed to promote hair growth, reduce thinning, and rejuvenate dormant follicles. Combined with natural, carefully formulated products such as our Hair Revive Spray, we offer a comprehensive approach to tackling hair loss. Our products are designed with simplicity and convenience in mind, making them easy to incorporate into anyone’s daily routine. Whether you’re just beginning your hair care journey or looking for a non-invasive alternative to traditional treatments, we’re here to support you every step of the way. We take pride in delivering high-quality, science-backed products alongside excellent customer service. Your satisfaction is our top priority, and we strive to ensure every customer feels confident in their choice to trust Luminova. Join thousands of customers who are transforming their hair and reclaiming their confidence with Luminova. We’re here to make affordable, effective hair care accessible for everyone—because you deserve it.
Kontaktinformationen
Vereinigtes Königreich
- support@luminovaco.com
- luminovaco.com
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Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
Nothing like the advertising
Shocking how they are getting away with selling this . It’s not the same product in the box as described . It’s white in colour and makes you look like death . Avoid avoid avoid
DO NOT ORDER THIS RUBBISH
DO NOT ORDER THIS RUBBISH. Scam from start to finish. I ordered medium (3 tubes) I’m pale skinned but this took pale on another level. I requested a refund but was told there was no refund on these products. DISGRACEFUL. I have also noted that I have been the subject of alot of scam calls & text since I placed order 3 weeks ago. Might be coincidence- but I doubt it. Steer well clear.
If I could give it 0 stars I would…
If I could give it 0 stars I would terrible product it goes on white and dosent change so disappointing especially when I heard it was an Irish company what a waste of money and brush is terrible also. Do not buy from them.
Marian
Rubbish product
Product delivered has a different name. It is rubbish. Don't bother ordering.
Total Scam - don't be tempted!
Total Scam. Totally different product delivered - Eelhoe. You won't get what you pay for and they won't refund your money. Don't believe the post paid return label - isn't honoured. I think their CS is AI....
Dont use this product
False advertising. Bought via tiktok shop. Cheap packaging was the start made in china. Not ireland. No coverage whatsoever. Terrible
Keep away
Keep away. Ordered well over 2 weeks ago for an event this weekend . Still have not received . When I contacted them they told me it still has not even been shipped so I asked to cancel my rider which they won't do and my order still has not been shipped ? Isn't this ment to be an Irish company? An absolute joke
Scammed
Ordered the product advertised, delighted it was from an Irish company, only to see it was shipped from China and a different product arrived. I Emailed the company and they said its the same product but they are transitioning their packaging, from reviews here, it seems to be taking a long time to do this. FALSE ADVERTISING AND A TERRIBLE PRODUCT THAT DIDNT MATCH THE COLOUR ORDERED. DONT BUT, ITS A SCAM
Very unhappy with this product
I, like many of your reviewers, was completely misled by the advertising from liminova.advert gave impression it was coming from Ireland but in fact came from china. Rubbish product, no coverage. Am going to look for refund
as all other reviews say this is a scam…
as all other reviews say this is a scam company ordered 3 tubes, small all same shade instesd of a tan one with 2 medium . They arrived but not the same product a light cream bad brush different name on packaging. I'm disgusted a total waste of money. its going back to address on envelope. Instagram needs to up their awareness of false advertising.
NOOIT MAAR DAN ECHT NOOIT WAT…
NOOIT MAAR DAN ECHT NOOIT WAT BESTELLEN. OPLICHTERS!!!!
Feels like False advertising
Feels like False advertising, an Irish design and formula yet comes with different Chinese branding on packaging and was shipped from china. Also product is 1/10 itself. No coverage whatsoever. Very very disappointed and also raging I didn’t do a trust pilot search before I ordered
Always reach out to Luminova for best customer service. When my original Luminova hat started…
When my original Luminova hat started malfunctioning I contacted them by email. After a short exchange of emails we collectively decided that in spite of all the potential fixable problems my unit was defective and within a reasonable amount of time they provided me a new cap and a scalp massager. Very generous on their behalf. About a month ago I received an email from Luminova saying that owing to some computer glitch at their end every customer would be eligible for a very reasonable credit. I asked if I could use my credit toward purchasing their spray. As with all of my dealings with Luminova they responded telling me they would ship by courier this spray bottle and yesterday it showed up on my front door step. I am one very happy customer both with their products and their customer service.
This is a total scam
This is a total scam - not an Iris company. Ships from China.
Cream and brush not as advertised. Brush is tiny, looks like a kids toy brush. Have not opened the cream, looking for a full refund. I cannot emphasize enough, do not waste your money, do not order !
ThIS IS A SCAM - NOT EVEN IRISH
Scam. Not Irish. Didn't receive what they advertised. Completely different product, which is hopeless. Don't touch them with a barge pole. Send plenty of emails told them about false advertising and yes they still are claiming to be Luminova...it's a total scam... Wish I had read the reviews before I purchased but unfortunately, I fell for it. I keep fighting them for a full refund as I will not be sending back the product so they may just refund me. Product is now in the bin. People power works we should all go on to Instagram under each ad that comes up and just say total scam don't touch them.
Complete scam !!!!!!!!!!
Complete scam !!!!!!!!!!
The ad is false advertising. Irish accent saying she started to literally make it in her kitchen and her sisters asked for it etc..product comes from China wrong product name..doesn't have any coverage or colour and applicator is tiny. Don't waste your money.
Not the cream advertised
Not the cream advertised. Different packaging, tiny useless brush and totally Useless product. Zero coverage. Total scam. DONT ORDER anything.
Waste of money.
Such a shame I didn’t read these reviews before I placed my order for the Luminova cream and applicator brush. Same experience as other reviewers here… smaller tube of a different brand of cream, incorrect shade, and a bitterly disappointing applicator brush . After many emails was offered a 25% refund. Awaiting to see if they will offer a full refund if I return it.
Don’t waste your money.
Scam
Scam. Not Irish. Didn't receive what they advertised. Completely different product, which is hopeless. Don't touch them with a barge pole!
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