Ordered three packs of self-tanner. Wrong colour arrived and the product does not work at all! Avoid! I wish I had checked reviews before buying. I have tried to contact their customer service team wi... Mehr ansehen
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Das sagen Bewerter
Even though they go by Luxinova.de be aware that this is not a company in Germany. All items ship from China. Shipment is promised in 11 business days and now that we're past that, there are a lot of... Mehr ansehen
Why it's taking so long is that the delivery is coming from China, then my package gets stolen from outside a business address because their courier thought it was a bright idea to deliver it @8:30 a... Mehr ansehen
Unternehmen hat geantwortet
Overall it’s been great, delivery was a little tricky to Alaska but support was great. As for results I’m seeing great results, it’s definitely on the cheaper side for red light therapy but I can 10... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
At Luminova, our mission is simple: to provide affordable and effective hair care solutions that empower everyone to look and feel their best. We believe that achieving healthy, vibrant hair shouldn’t break the bank, and we’re committed to making advanced hair care technology accessible to all. Using the power of clinically proven red light therapy, Luminova has developed innovative solutions like the Hair Revive Pro, designed to promote hair growth, reduce thinning, and rejuvenate dormant follicles. Combined with natural, carefully formulated products such as our Hair Revive Spray, we offer a comprehensive approach to tackling hair loss. Our products are designed with simplicity and convenience in mind, making them easy to incorporate into anyone’s daily routine. Whether you’re just beginning your hair care journey or looking for a non-invasive alternative to traditional treatments, we’re here to support you every step of the way. We take pride in delivering high-quality, science-backed products alongside excellent customer service. Your satisfaction is our top priority, and we strive to ensure every customer feels confident in their choice to trust Luminova. Join thousands of customers who are transforming their hair and reclaiming their confidence with Luminova. We’re here to make affordable, effective hair care accessible for everyone—because you deserve it.
Kontaktinformationen
Vereinigtes Königreich
- support@luminovaco.com
- luminovaco.com
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat keine negativen Bewertungen beantwortet
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Das haben sich andere Leute angesehen
A complete scam
A complete scam. Not an Irish product. Comes from china after about 3 weeks and the packaging doesn’t even say luminous
fab at-home treatment
10 mins a day fits my schedule. no messy creams, just red light. hairline is smoother already.
Avoid scam site
I have to give them a star but I wouldn’t give any if I could. This is not an Irish company false advertising I’m annoyed with myself for falling for it on instagram. Product arrived today from China which I realised when I tracked it last week. The cream is a different name etc product is not great and definitely not as good as the ad this is all said before just read trustpilot before being scammed like me. By the way I’m not adverse to ordering from China order from shein all the time and have a very positive experience but at least I’m aware I’m
ordering from China
Issue resolved..
I purchased the product which unfortunately had a fault, I contacted Luminova who confirmed following some testing there was a fault and promptly sent a replacement product. So far so good . Thanks for your service.
Commande passée le 3 juillet
Commande passée le 3 juillet. Colis en transit depuis le 17 juillet (confié à Chronopost). Depuis aucune in formation. Ne réponds jamais aux mails.
Scam
NOTE! Beware of this so-called company, showing one product and sending another. They also do not respond to emails so you cannot return the product. You will be scammed...😡
SCAM PRODUCT
3 weeks for delivery. Product completely different to what was advertised.Absolutely useless to anyone. Wasted my money. Complete scam AVOID AVOID AVOID
Completely false advertising
Completely false advertising! Not an Irish company. Took over 2 weeks to arrive, if it was an Irish company as claimed, this would not be the case. Claims about the product were totally false. The bottle and packaging did not match the ads. It did not work at all, made no difference whatsoever. Product applied completely white and when blended, disappeared completely! I complained to Customer Service, sending photos as proof and received an offer of 10% off. This is not good enough when according to consumer law, the product is not fit for purpose and does not match description. When I explained this by email, I was offered 25% off but a full refund ( which is what you are entitled to) was refused. Very poor Customer Service.
Scam site
Scam site. Not an Irish company. Comes from China in completely different packaging and name to what is advertised. The aplicator brush is tiny also not as advertised (it is a huge brush in advert) Took nearly 3 weeks to arrive. Will not be even trying it as afraid to think what is actually inside the bottle
Chinese - not Irish!
Haven’t received the product yet as it’s coming from CHINA! All their adverts are Irish-based so it’s a total scam. They should have truthful ads. Customer service claim they’re based in Ireland but funnily enough they reply at 4am Irish time! Liars!
Not an Irish company
Not an Irish company.
Doesn't even say 'luminova' on the bottles.
Asian scam site, don't waste your money.
Took 3 weeks to arrive and the product is awful.
Ordered one shade dark and two medium shades and both of the medium shades are different colour. The cream itself is watery and offers no coverage. Plus the free brush might as well be for a barbie doll, it's tiny! Save your money, don't order
Don't buy Luminova Supreme Crème
Bought this cream because I saw an ad on Instagram. I naively thought this was an Irish company. It is NOT an Irish company so be warned, the product comes from China and takes 2 - 3 weeks to arrive. The shades of the cream itself are much paler than I thought. The light is like ghostly white and the medium is even too pale and I have typical pale Irish skin. The brush is not the brush shown in the ad either. It's tiny and rubbish. Don't buy this product. You'll be wholly disappointed.
I haven't the product yet so cannot…
I haven't the product yet so cannot comment to that. However I paid for express shipping 25th July and it looks like it will be quite some time before I receive the product from I believe China where it still is! 'Shein' shipping by the looks of it. Paying more should mean fast shipping.
Not what I ordered at all
Not what I ordered at all, completely different brand of product and crap ,scam, do not buy
Don’t buy! Not an Irish product! Shipped from china
Bought this July 19th as apparently it’s claiming to be Irish product on instagram!! Ordered the “deal”! It’s not an Irish company! Still waiting for it 2 weeks later as its shipped from china!! Wanted it for holidays! I’m going tomorrow so cross 🤬 no response from customer service!! Don’t buy!!! No idea where my product it!
I ordered their supreme creme …
I ordered their supreme creme on 20th July. I only ordered from them because they claimed to be a small Irish family business on Tik Tok. A load of crap. It's a complete scam. My package has supposedly been shipped from China, made it's way to Dublin and is now apparently in another airport. Do NOT buy from this 'company'. I know I've been scammed and.will receive nothing. Lesson learned.
would like to sincerely thank you for…
would like to sincerely thank you for your prompt and effective response to my request regarding the Luminova hat. Your service was impeccable and immediate – from the very first moment, you provided clear guidance, and the very next day you proceeded with the replacement of the product, kindly accompanied by a small gift.
A special thanks to Mary for her professionalism and kindness.
You are true professionals, and I deeply appreciate your support!
Kind regards,Thanos Deinas Paros Greece
It works my hair is growing back slowly…
It works my hair is growing back slowly and is thicker, I have used it for about 3 months now. Great customer service.
Customer service is good .unfortunately…
Customer service is good .unfortunately I have received a defective piece but after talking to customer service they have sent me replacement free of cost . Thanks luminova
Solid build quality
The device feels sturdy and well-made, unlike cheap knockoffs. After eight weeks, I’m noticing thickening around my temples. Tech support guided me through the settings perfectly.
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