Luggage Superstore Bewertungen 

1'646
•
TrustScore 4.5 von 5

4.7

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

The case arrived promptly, exactly as ordered. Having now travelled with it, I am very satisfied. An ideal size for a short trip and as cabin bag on flights. The top pocket is useful, a good place for... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Patrick is an absolute master at his craft and treats you like family. Separate to purchasing a SAMSONITE suitcase, just spending time with him lifts your spirits. He is engaging and professional. I w... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Great prices, speedy delivery and goods were in perfect condition. Very impressed - would highly recommend 😊

Bewertet mit 5 von 5 Sternen

Have ordered twice from this store, both delivered within 24 hours even though only ordered on free standard delivery. I had to return one item and the returns process could not be simpler. Easy to in... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Koffergeschäft
  2. Handtaschengeschäft
  3. Taschen- und Gepäckfachgeschäft

Vom Unternehmen geschrieben

With more years in the industry than we can remember, Luggage Superstore are proud to have become THE leading independent online retailer of Luggage in the UK. Not only are we proud of our outstanding customer service, we are able to offer the UK's BEST PRICES Online on brands such as Samsonite Luggage, American Tourister, Delsey, Eastpak, Bric's & many, many more. Plus, with our Price Match Promise Guarantee, if you find any item cheaper elsewhere, we will, 100% Match that price. Unlike some companies, we have stayed true to our roots by standing by our company ethos of providing outstanding customer service at all times. With a dedicated Customer Contact telephone number available, with highly experienced and skilled Customer Service operatives, we know how to look after our customers. If you ever need to get hold of our team, simply email us at: customerservice@luggagesuperstore.co.uk or call us on 0204 5245470 and a member of our friendly & knowledgeable team will help you.


Kontaktinformationen

4.7

Hervorragend

TrustScore 4.5 von 5

1646 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Keine aktuellen Aufzeichnungen über Bewertungseinladungen

Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.

Hat 100 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 1 Woche

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

4.7

Alle Bewertungen

(1'646)

41 Bewertungen in den letzten 12 Monaten

Bewertung abgeben
Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Very help full on the phone on line…

Very help full on the phone on line ordering was easy
Parcel arrived on time and in good order all in all good value for money

17. Januar 2024
Bewertung ohne vorherige Einladung
Luggage Superstore-Logo

Antwort von Luggage Superstore

Good afternoon Peter,
Thank you for your kind 5 star review.
We appreciate this.
Best
-Laura

Bewertet mit 5 von 5 Sternen

Good quality suitcase in a funky…

Good quality suitcase in a funky colour. Seems to be well made and sturdy. Very easy to deal with online. Excellent speedy service. Would definitely order again and would recommend.

10. Januar 2024
Bewertung ohne vorherige Einladung
Luggage Superstore-Logo

Antwort von Luggage Superstore

Good morning Cherie,
Thank you so much for your lovely review. We are so happy you are pleased with your purchase.
Have a lovely day.
Take care, Laura.

Bewertet mit 5 von 5 Sternen

Great company to deal with

Great company to deal with, website easy to follow and with detailed images and dimensions of suitcases.
Unfortunately, I made a mistake with my original order by ordering the wrong size.
The process for sending the suitcase back was relatively straightforward, but maybe just add a little clarity that for oversized luggage, contact Luggage Superstore first to arrange a pickup.
Dealing with customer services couldn't have been more helpful, and in the end, we got everything sorted out.
In the meantime, I ordered a new suitcase with the correct dimensions and couldn't be happier with it.
Thanks for your support, I would highly recommend Luggage Superstore.

18. Dezember 2023
Luggage Superstore-Logo

Antwort von Luggage Superstore

Good morning Neil.
Thank you so much for your lovely review. We are happy to hear we have been able to help resolve this matter for you.
Have a great day.
Take care, Laura.

Bewertet mit 5 von 5 Sternen

Textbook

Extremely efficient ordering process and delivery then came super quickly. The product was in perfect condition. I'd definitely use this company again.

18. Dezember 2023
Luggage Superstore-Logo

Antwort von Luggage Superstore

Good morning Mark,
Thank you so much for your amazing review. We are pleased you are happy with your order and the service provided.
Have a wonderful day.
-Laura

Bewertet mit 5 von 5 Sternen

Speedy delivery

Speedy delivery, products appear well made and stylish

18. Dezember 2023
Luggage Superstore-Logo

Antwort von Luggage Superstore

Good morning Julie.
Thank you so much for your 5 star review. We are pleased you are happy with your order and the service provided.
Have a wonderful day.
-Laura

Bewertet mit 5 von 5 Sternen

Easy to order

Easy to order. Delivery faster than quoted. Well packaged and really happy with both cases.

3. Januar 2024
Bewertung ohne vorherige Einladung
Luggage Superstore-Logo

Antwort von Luggage Superstore

Good morning Jayne,
Thank you so much for your great review. We are pleased you are happy with your order and the service provided. We do like a fast delivery wherever possible!
Have a wonderful day.
-Laura

Bewertet mit 5 von 5 Sternen

Amazing service

Amazing service.
Efficient customer support

5. Januar 2024
Bewertung ohne vorherige Einladung
Luggage Superstore-Logo

Antwort von Luggage Superstore

Good morning Angela,
Thank you so much for your review. We are pleased you are happy with the service provided.
Have a wonderful day.
-Laura

Bewertet mit 5 von 5 Sternen

easy to negotiate website with regular…

easy to negotiate website with regular updates about delivery, bought this item for a friend who loved it

22. Dezember 2023
Bewertung ohne vorherige Einladung
Luggage Superstore-Logo

Antwort von Luggage Superstore

Hi Jennifer,
Happy new Year!
Thank you for your 5 star review, we really appreciate it.
Best,
-Laura

Bewertet mit 5 von 5 Sternen

Great selection of goods and prices

Great selection of goods and prices. A very efficient company to deal with from order to delivery over a holiday period I can only shower my praise on the service. Thank you, we are delighted with our suitcase..

22. Dezember 2023
Bewertung ohne vorherige Einladung
Luggage Superstore-Logo

Antwort von Luggage Superstore

Hi Sandy,
Happy new Year!
Thank you for your 5 star review, we really appreciate it. We are happy you are pleased with your purchase.
Best,
-Laura

Bewertet mit 5 von 5 Sternen

Arrived much earlier than expected and…

Arrived much earlier than expected and very happy with the new suitcase. I wouldn’t hesitate to buy from here again

20. November 2023
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Antwort von Luggage Superstore

Good morning Rodica,
Thank you very much for your kind 5 star review. We always aim to deliver as soon as possible!
Have a wonderful day.
-Laura

Bewertet mit 1 von 5 Sternen

Disgusted

I had a very poor experience with this company and would not recommend it. I ordered a luggage bag that arrived quickly (the website is misleading bringing a next day delivery banner but apparently it takes 3-5 days unless you pay for next day delivery!).

The item arrived with no instructions how to open the combination lock, further to this was stained mildly and very strong odour (usually with new bags). I messaged Laura on live chat, who wanted pictures, then accused the stains are nothing they’ve seen before and I can return the bag! I have a party tomorrow and now have to either gift this or get a alternative!
Very appalling and disgusting service. This is why you should purchase from reputed outlets, they offer customer loyalty. This store doesn’t! I wasted almost a hour on the chat too (not including time delay by me).

11. Dezember 2023
Bewertung ohne vorherige Einladung
Luggage Superstore-Logo

Antwort von Luggage Superstore

Hello,
Thank you for your review, we appreciate any and all feedback from our customers.

As advised in our communications earlier on today you did not select Next Day Delivery at checkout, only standard delivery, however your item did still arrive earlier than initially estimated.

The 'stains' you sent pictures of required further inspection by our technical team as they were perfect circular dots on the zip and shell of the case, all exactly the same shade of colour and size. This is extremely unusual and need to be inspected in person.

We offered a full refund or replacement bag upon return of the original item via our free return portal.

On our live chat all of our messages are time stamped which I have looked back on. I can see the majority of our responses were within 1 minute. The only exception was on one occasion when our technical team were reviewing the pictures which meant a 9 minute wait for a response.
For full transparency purposes I note on two occasions where we waited 29 minutes one time and 52 minutes another time for a response from yourself.

I am sorry you feel our responses and the overall outcome were not as you would have liked.

All the best,
Laura

Bewertet mit 5 von 5 Sternen

Great service after I’d ordered the…

Great service after I’d ordered the wrong colour. Will definitely be using again.

1. Dezember 2023
Bewertung ohne vorherige Einladung
Luggage Superstore-Logo

Antwort von Luggage Superstore

Hi Paul,
Thank you for your very kind 5 star review, we really appreciate this.
I am pleased to hear we were able to help resolve your issue. If we can be of any further assistance please do get back in touch.
Take care,
Laura

Bewertet mit 5 von 5 Sternen

Excellent customer service

Excellent customer service and prompt delivery.
Suitcases look immaculate. Yet to make use of them to know the quality.

20. November 2023
Luggage Superstore-Logo

Antwort von Luggage Superstore

Hi Ummehani,
Thank you so much for your great 5 star review, your kind words are really appreciated by us all.
Merry Christmas!
-Laura

Bewertet mit 5 von 5 Sternen

Great looking product

Great looking product, can’t wait to try it out on a trip. Good service and prompt delivery too.

20. November 2023
Luggage Superstore-Logo

Antwort von Luggage Superstore

Hi Victoria,
Thank you so much for your great 5 star review, your kind words are really appreciated by us all.
Merry Christmas!
-Laura

Bewertet mit 5 von 5 Sternen

Great Service. Thanks

Online buying, how it should be. Paid for weekend delivery. Cases delivered on Sunday. Well packed for transit.

17. November 2023
Luggage Superstore-Logo

Antwort von Luggage Superstore

Hi Chris,
Thank you so much for your great 5 star review, we appreciate it so much.
Merry Christmas!
-Laura

Bewertet mit 5 von 5 Sternen

Great Customer Service

Unfortunately the luggage was not to my liking - purely a matter personal choice - so I needed to return them.
Customer Service were fantastic and so helpful in ensuring the return could be done. I'd definitely look to buy from Luggage Superstore in the future

17. November 2023
Luggage Superstore-Logo

Antwort von Luggage Superstore

Hi Ken,
Thank you so much for your great 5 star review, your kind words are really appreciated.
We think our Customer Service team are great too!
Merry Christmas!
-Laura

Bewertet mit 5 von 5 Sternen

Great website to shop for Luggage

Great website. Great choice of luggage at competitive prices. Super quick delivery. Excellent return process when the first suitcase that we ordered turned out to be just a lttle smaller in capacity than we were needing.

14. November 2023
Bewertung ohne vorherige Einladung
Luggage Superstore-Logo

Antwort von Luggage Superstore

Good afternoon Peter,
Thank you very much for your great 5 star review. We are so pleased you are happy with the products and services provided.
Take care,
Laura

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