Los Angeles Apparel Bewertungen 

I've shopped with them for years without issue, something horrible has happened to this place in the last few months where they cant fulfill and ship a basic order. I waited 1 month to receive my original order, before they finally agreed to send me a replacement because it was lost by the shipping carrier. (its worth noting they only agreed to this after i send 10+ emails and spoke to 5 people on the phone) they sent me the "replacement" and the bag arrived ripped with items missing. I can't believe they're this bad now, I wont ever bother ordering anything with them ever again and am filing a claim with my bank

The masks I ordered were garbage. I should have returned them but decided it wasn't worth the bother. Then they began sending me the little sticks you attach inside the mask to fit your nose. At first I thought it was the completion of my original order. Then I realized that they were charging me almost $20 a month for them! I called to tell them to stop; and the person who answered the phone said OK without ever asking for my name and address which I asked her to write down and make sure they stop sending them. I told the girl on the phone that I would be disputing the charges with my credit card company. She said I should do that right away rather than taking action at their end. This is such a scam; and, my credit card company is disputing the charges. Don't do business with this company! They used Covid as an excuse to cheat people.

They can't be reached by phone or any other methods posted on their site. Order from them at your own risk.

I ordered 4 items from LAA; only 2 of them ever shipped. It's been over a month now and the other 2 items I ordered have not shipped. I emailed LAA asking for a refund and got no response. When you try to call their customer service number, no one picks up (and there's no option to leave a message). A complete scam of a company. Avoid unless you want your money stolen.

First pair of shorts came and were great quality. Based on that purchase I ordered a pair of sweatpants. Not cheap, but seemed like a good investment. Within 3 weeks of wear, and two washes, the seams had started to come undone in two places (one being in a delicate place…) it has been virtually impossible to contact customer support and they have not responded once to my emails apart from to say “I am here in Germany waiting for your request” . Weird and rude, and expensive too. Avoid.

Ordered a pink shirt and got a brown one, they had a warning that the product was Garment Dyed and would be different in the 3rd paragraph of the product description but even if I had seen that I would have been bummed by the difference in color the shirt I got had. I contacted them but they won't refund the shipping cost for selling me something that was different than online. Careful if you buy a GD piece from them, it will be very different from what you see online.

NON-EXISTENT CUSTOMER SERVICE AND POOR QUALITY

I left an email asking for a refund and received no response!
For international orders we are expected to contact customer services for refund, and yet they don't even bother to respond. Complete scam!

I used to buy from American Apparel back in the day, and expected high quality. Unfortunately Los Angeles Apparel is definitely not up to par. The stitching of the pattern is not aligned, and straight lines are sewn haphazardly, making it look like a zig-zag. Really poor quality, so disappointed.

I was willing to pay more money for Los Angeles Apparel (since it's owned by the previous founder of AA) rather than buy from American Apparel on Amazon which is much cheaper, but it looks like the quality is not better, but even worse than current AA. I recommend everyone save their money!

This review is for Paul Rosales for stepping up in customer service. I had a frustrating experience purchasing online where my item was cxld by Jen at Los Angles apparel hours after i ordered with no explanation or effort to possibly change a color or size, Jen in the shipping department was dismissive and lacked any basic qualities of retail and customer service knowledge. She made me feel like my purchase/money didn’t matter.After that lack of concern I canceled my entire order because i was frustrated with her and then decided that Jen needs to be taught how to properly address company order issues so that others don’t experience this lack of enthusiasm for her job. So when i called Paul answered and took the time to listen to why i was frustrated and why i thought my experience could have been better. It wasn't his department nor his responsibility as he is in wholesale. Regardless Paul saved this transaction and experience for me. Jen in the shipping department needs on going training if the company wants her to send emails to customers. Thank You Paul for solving an issue that wasn’t yours quickly.