The cake looked beautiful, but unfortunately, we didn’t enjoy it as much as we had hoped. We felt it lacked moisture and was a little dry, which was disappointing as it wasn’t up to the usual high sta... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ordering was very easy, great discount for NHS staff and the cake was delicious! The delivery fee is a bit expensive so I opted for the store pick up which was okay. Staff who served me were great an... Mehr ansehen
not too much to say,it was amazing!The cake was soft,moist & frosting was perfect,not too sweet.Even the fruits used as topping was fresh! One thing i must appreciate is i was running late for pick... Mehr ansehen
Easy to order online, a reliable service and a very tasty cake, nicely packaged for pick up in Westfield, Stratford.
Unternehmensdetails
- Tortenbäckerei
- auch in
- Bäckerei
- Cupcakeladen
- Hochzeitstortenbäckerei
- Online-Bestellservice
- Take-away-Service
Über Lola's - Lola's Westfield Stratford
Vom Unternehmen geschrieben
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Vom Unternehmen geschrieben
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Kontaktinformationen
Ground Floor, Statford Westfield, E20 1EJ, London, Vereinigtes Königreich
- +447852 646 119
4.6
Hervorragend
708 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Delicious birthday cake
The staff were friendly knowledgeable and attentive.
I had an 8 inch birthday cake which was fresh and delicious
2. Juli 2025
Amazing and delicious to the last bite
6. Juli 2025
Always a good choice
I've been ordering cakes and cupcakes from Lola's for a good while now, the quality of the products never dissapointed. For the latest order I used the delivery service which was on point and it arrived well within the delivery window.
8. Juli 2025
Cake was great as always!
Cake was great as always!
It's also always a joy to pick up in Stratford, even though the stall is always busy, they're always kind, calm, and show you the cake!
5. Juli 2025
Delicious
Really lovely service easy to sort purchase to collect delicious cake really helpful staff at Westfields Stratford
1. Juli 2025
It was great...Cake was kept in a cool…
It was great...Cake was kept in a cool fridge and was ready for me to pick up
19. Juni 2025
Lola's cupcakes always deliver great cakes
Lola's cupcakes always deliver great cakes for our daughter's birthday partys. We ordered the Moana tall cake and it was both beautiful and very tasty. Highly recommended.
16. Juni 2025
I collected the cake from Westfield Stratford. Beautifully packaged so easy to carry and store. The cake looked amazing and tasted delicious.
I collected the Red Velvet cake for my daughter's birthday from Stratford Westfield. The cake looked amazing and tasted delicious. Looking forward to ordering my next cake !
13. Juni 2025
Always the best cakes
Always the best cakes! So fresh, so tasty and always perfectly decorated! I wouldn’t go anywhere else
6. Juni 2025
Verwendet eventuell KI als AntworthilfeMehr lesen
Inhalte von echten Menschen stehen bei Trustpilot im Vordergrund. Dieses Unternehmen kann jedoch zusätzlich unser KI-gestütztes Antwort-Tool verwenden, um Hilfe beim Verfassen von Antworten zu erhalten.
Antwort von Lola's - Lola's Westfield Stratford
Hello,
Thank you for taking the time to give us your feedback.
I am vey sorry that you have been disappointed on this occasion as you found the cake to be too dry.
I can assure you all of our cakes are freshly baked and prepared for the date of collection/delivery.
I will be in touch with your via email shortly to discuss the mater further.
Kind regards,
She deserves a raise!
I just wanted to take a moment to thank Sharmaine for the incredible service she provided during my visit. Her kindness, professionalism, and helpfulness made the experience so pleasant. She went above and beyond to assist me, and I truly felt like I was in good hands. It’s not every day you come across someone so dedicated and thoughtful. Keep up the great work – it really shows, and I truly appreciate it
4. Juni 2025
I went to collect my birthday freebies…
I went to collect my birthday freebies cake. The Victoria sponge cake with fresh fruit on top strawberry, blueberries and raspberry. When I was cutting the cake I've noticed one raspberry colour was changed when I looked deeply the raspberry was mouldy.
Thank you
30. Mai 2025
Antwort von Lola's - Lola's Westfield Stratford
Hello Nadia,
Thank you for taking the time to leave this review.
I am very sorry to hear about this, I can assure you that all of our cakes are baked fresh for delivery but I will pass this feedback on.
I will be in touch with you shortly to discuss this further.
Kind regards,
Chris
Absolute joke of a business.
Absolute joke of a business.
Ordered a birthday cake for my daughter from Lola’s. big mistake!
Turned up to collect it, left my phone at home. Gave them every single detail:
• Full name
• Order info
• Personalised message on the cake
• Pick-up time etc…
They refused to hand it over. The store was closing, and they couldn’t care less.
Staff (Eastern European and Filipino ladies on shift) were cold, rude and unhelpful.
Couldn’t even confirm if I’d get a refund if it wasn’t collected. Instead, offered to keep the cake for two extra days-because who delays a kid’s birthday party for fun?
Contacted head office, even worse.
• Wouldn’t escalate
• No case number
• Didn’t care
When my husband finally collected it, the cake was awful.
Dry, stale sponge smothered in cheap icing sugar.
Never again.
Plenty of better bakeries in London. Save your money and your sanity.
1. Juni 2025
Bewertung ohne vorherige Einladung
Antwort von Lola's - Lola's Westfield Stratford
Hello Wafa,
Thank you for taking your time to share your feedback with us about your recent visit to one of our store locations.
We are very sorry that we were not able to assist you with completing collection of your order on the day.
The first note that we list in your order confirmation email is that at least one of the following are required to collect your order:
- Copy of [your order confirmation email]
- ID that matches the name on the order
- Credit/Debit card matching the name on the order
Sadly, none of these important verification steps could be taken and our store was unable to allow you to collect this order.
These measures are in place to protect our customer's orders and to prevent against fraudulent activity at our stores.
Please be assured that your feedback regarding these important security measures has been noted to the relevant departments.
Kind regards,
Wesley
Excellent service and cake!
The website was easy to use. I was able to order exactly what I wanted (a red velvet birthday cake), and there was a choice of sizes.
I was able to have the cake personalised and I was pleased with the cost of the cake.
19. Mai 2025
Absolutely delicious cake
Absolutely delicious cake
Fresh and light!
Perfect as the post birthday lunch/dinner dessert
10/10 would recommend it
Doesn’t melt easily as well. Survived the journey from Stratford to Islington
20. Mai 2025
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.