The cake looked beautiful, but unfortunately, we didn’t enjoy it as much as we had hoped. We felt it lacked moisture and was a little dry, which was disappointing as it wasn’t up to the usual high sta... Mehr ansehen
Unternehmen hat geantwortet
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Das sagen Bewerter
Ordering was very easy, great discount for NHS staff and the cake was delicious! The delivery fee is a bit expensive so I opted for the store pick up which was okay. Staff who served me were great an... Mehr ansehen
not too much to say,it was amazing!The cake was soft,moist & frosting was perfect,not too sweet.Even the fruits used as topping was fresh! One thing i must appreciate is i was running late for pick... Mehr ansehen
Easy to order online, a reliable service and a very tasty cake, nicely packaged for pick up in Westfield, Stratford.
Unternehmensdetails
- Tortenbäckerei
- auch in
- Bäckerei
- Cupcakeladen
- Hochzeitstortenbäckerei
- Online-Bestellservice
- Take-away-Service
Über Lola's - Lola's Westfield Stratford
Vom Unternehmen geschrieben
Shop Cakes
Shop Cupcakes
Shop Brownies
Nationwide Delivery
Contact Us
Lola’s began back in 2006 with a simple aim: to bake beautiful, fresh cakes every day. Starting as a small bakery, we quickly grew and went on to open flagship store in Selfridges and, today, we have over 30 locations in and around London!
Freshness has always been at the heart of what we do. We bake around the clock to ensure our customers receive the very best cupcakes and cakes for every occasion. A commitment that still defines who we are today.
We care deeply about the experience each customer has with Lola’s. From baking and decorating, to carefully loading orders onto our own fleet of dedicated drivers, every step is designed to make sure each delivery is as special as it should be. Our customer service team is always on hand to help with enquiries, and the occasional problem!
Now with a team of over 400 people, we’re proud to have established ourselves as a go-to destination for cupcakes and celebration cakes.
Lola's - Let's Celebrate !
Vom Unternehmen geschrieben
- Hand baking delicious cupcakes & cakes since 2006
- Hi, I'm Asher from Lola's Cupcakes. We are here to make show stopping cakes, that taste incredible, for every occasion. We use Trustpilot so our customers can express how they felt their experience was. We look into all reviews, and use them to help us improve. Thank you
Our Promise
Finest ingredients, passionate bakers, handcrafted cupcakes.
We guarantee to find a way to restore your trust in Lola's, so please get in touch if you have any concerns or recommendations.
Kontaktinformationen
Ground Floor, Statford Westfield, E20 1EJ, London, Vereinigtes Königreich
- +447852 646 119
4.6
Hervorragend
708 Bewertungen
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Stunning cake!
Ordered the lemon & raspberry layer cake for my Sister-Law’s 60th birthday and it did not disappoint! Looked even more stunning than the picture. The message piped on the cake was so professionally done and it looked amazing. The price was very reasonable but I also got a 15% discount which was running at the time. Ordering online was easy and collection was smooth and efficient.
Will definitely be ordering from Lola’s again.
31. Dezember 2025
The mini cupcakes and brownies we…
The mini cupcakes and brownies we ordered were Christmas themed. They were adorable and as usual really good. I pre ordered them online and then picked them up personally and it was an easy and smooth process.
24. Dezember 2025
Verwendet eventuell KI als AntworthilfeMehr lesen
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fairly?
i feel that i am being treated differently. i respect their decision. i was not reminded about the birthday cake till my friend checked and realised i am entitled.
20. Dezember 2025
Antwort von Lola's - Lola's Westfield Stratford
Hello Philip,
Thank you for taking your time to share your feedback with us.
I'm very sorry to hear that you felt that you were not treated fairly in regards to our Love Club birthday offer and will be sure to log this feedback with the store and area managers for this location.
Our teams in store directly follow the Love Club Terms and Conditions, as listed below, to best ensure that our customers are all treated fairly in determining eligibility for the offers and rewards that do come with the Love Club membership.
https://www.lolas.co.uk/pages/terms-conditions
If you would like to add a birthday reminder, this would need to be set in your account on our website.
Please do not hesitate to get in touch with us directly if you would like to discuss your experience further or provide any additional feedback, you can reach our team at hello@lolascupcakes.com.
Kind regards,
Safari tall cake
Looked beautiful and easy to pick up. They rang as well just to make sure i was still coming once it was getting to the end if the day
22. Dezember 2025
Ordering and collection was very easy…
Ordering and collection was very easy and straightforward.
15. Dezember 2025
Excellent customer service from start…
Excellent customer service from start to finish and as always the cake was great
23. Dezember 2025
Amazing borthday cake
Amazing cake - we went for the dinosaur birthday cake with lemon sponge. It was fresh and delicious. Our son love the look of it. Very easy to order and pick up too.
19. Dezember 2025
Frozen birthday cake
My daughter loved her Frozen cake for her 4th birthday party!
It was delicious too!
15. Dezember 2025
Seemless ordering and collection
Seemless ordering and collection! I will definitely would consider ordering from them again!
5. Dezember 2025
One of the best chocolate fudge cakes!
I ordered the large chocolate fudge cake for my son’s birthday. Although I am not a chocolate lover, I really enjoyed this cake (as did all our family and friends).
The cake looked amazing. The sponge was moist, the icing and chocolate covering were smooth and creamy and not too rich. Everything used for the decoration looked very decadent. Will certainly be using Lola’s again for celebration cakes.
2. Dezember 2025
The cake was delivered on the exact…
The cake was delivered on the exact date and time, and the cake tasted so good and delicious, thanks to Lola's Cupcakes. I would like to order again
2. Dezember 2025
Ordering to Eating was flawless…
The whole ordering to eating process was faultless! Thanks!
20. November 2025
Great tasting cakes
Great tasting cakes. Love the red velvet my absolute Favourite. Will buy again.
8. November 2025
The worst experience, the best after-sales service
The worst experience I’ve ever experienced. Today is my birthday and the staff promised me I can pick up at 6pm. When I got here exactly 6pm, they all gone even I already paid for it, it is birthday cake!!!! How can I pick it up on other day???? I just want to refund and never go here again.
Updated: Thank you Lola’s cake team. Their response speed and problem-solving efficiency are the fastest. Appreciate it.
16. November 2025
Bewertung ohne vorherige Einladung
Antwort von Lola's - Lola's Westfield Stratford
Hello Jo,
Thank you for taking your time to share your review.
We are sorry to hear that your collection order was not at the store at the listed time of collection.
Collection orders that we send to our stores are checked at multiple stages, including at the shop after these orders are delivered, to best ensure we can detect any issues with orders as early as possible on the rare occasions that issues do occur.
I have tried to look through orders placed with our team through our website or through our emails if we have been contacted previously about this to assist you and sadly could not find any results for your order or issue.
Please could you email our team at hello@lolascupcakes.com with your order details and information regarding your issue so our team can assist you further on this matter?
Kind regards,
Stunning cake
Stunning cake - we adapted the baby girl cake to celebrate my daughter’s 16th birthday as I loved the look of the cake and so did everyone else. Tasted fab too. Staff were excellent.
11. November 2025
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