Latham's Steel Security Doorsets Ltd Bewertungen 

I ordered a bespoke double security door, delivery was several weeks which was fine. Payment was taken all good.
Delivery, I was informed that the door would leave the factory on the wednesday, be with me via courier on the Friday/Monday 23/3.
Arrival was on the 24th by the most unhelpfull lazy courier driver i have eve met., builders arrives on 27/3 to fit the door to find only ! part had been delivered. Builder contacted the Lathams and so did I, customer services were rude and unhelpful trying to tell me the door had been delivered, i suggested i had paid by card and would be contacting the card company to get my money back as goods ordered had not been delivered, Customer services lady said fine we will collect the 1 door, but could not say if the builders inconvinece and time wasted would be covered. She was told that i was not in to to facilitae any loading or unloading on 30 or 31/3 Then on Monday 30/3 delivery was attemted buy the same incompetent clown who delivered the first door, he eas unable to unload with the pump truck so didnt deliver. i then had a conversation with the same woman from customer services who said it was my responsability to unload it as it was a large pallet and i should have been informed of thai at point of purchase, this was after she on 27/3 that there `T.C's were curbside delivery. (she lied) Head of cust services rang as it had now been escilated, he sounded a genuine factual guy who promised the earth saying i had been misled and treatred very poorly. He promissed that on WEd AM two employees from Latham doors would drive from birmingham to chester, collect the door from the courier and del to the property around 11 am. That morning he called to say the men had been delayed and it would be there about 1 pm, fine. The door duly arrived not by a lathams van or two members their staff but by a subcontracted delivery driver on a sub 3.5 t van with curtain sides and tail lift along with a similar pump truck that the idiot courrier who had tried to deliver. this on competent guy unloaded without any issue only 14 days and a lot of phone calls from me, wasted time buy the builder and multiple lies from the customer services staff and LATHAM SECURITY DOORS. my builder was compensated £250 for his time, I was not.

Good quality door and arrived well packaged with everything that it should have. Delivery driver Lee was very friendly, helpful and efficient. Wouldn't hesitate to use this company again.

We started using Latham’s because of the quality of their steel doors, and the service has been excellent from the start.

Josh is always easily contactable for advice, specifications and technical support. Quotes are sent over promptly after a phone call, which helps us push projects on quickly and keep everything moving smoothly.

Very good products, very good service, and a great company to deal with. Highly recommended.

We have been using lathams for over 5 years. They offer the best container doors and shutters in the market, with a reliable customer service from a team that actually cares.

Latham's supplied our garage side door. Top quality product. Nothing was too much trouble, from initial contact to receiving the final product.

Had a fair few doors from Lathams now for our units and our latest door is no exception to the rule, correct fitment, great delivery, 5 star service from start to finish.

I use Lathams for personnel steel doors, great service and lead times, really can recommend them enough!

I’d give a big fat zero if the option was available. Going to 5 years and two LATHAM doors on and still these doors are rusting. Even installers complain about these doors. A total headache from delivery to install. Made in China interior not coated how on earth can this comply with building regulation or even British standards. My experience with Lathams Steel doors has been a nightmare specially when the company could not care less once they have your money

Great prompt service and good quality product as well.

A real shame as the product is fantastic - but cannot say that about the service. Door arrived - all good. Installed with ease - but we were then asked to provide 3 more keys. Our locksmith could not cut the keys - a standard key, but just could not get them to work - apparently down to the blanks being used. So we turned back to Lathems to ask for 3 more keys or if unable, provide some blanks. Now, keeping in mind they supply the lock as part of the price, we have in effect paid for it. At no point does it mention that you cannot cut extra keys. The worst thing is the solution they provided was for us to buy a new lock. And then the guy we were dealing with just stopped responding. Good companies value customers and provide solutions. For example they could have asked us to send them a key, or just send us 3 blanks. Or even use locks where customers could have additional keys cut. This has come up before, confirmed with a quick internet search. But I guess we will have to pay another £40 for a decent lock and £18 for extra keys. And it's not really the replacement cost, but the time and effort I now have to put into sorting this out - much more costly to me. Just goes to show how one person at a company can cost it any future orders (and this was our first). Am sure there are other companies out there providing a similar product - so be aware.

recently purchased a fire exit door and dealt with Jon Simonian, who was fantastic throughout the whole process. He was knowledgeable, helpful, and made everything straightforward.
The door itself was excellent quality and much easier to install than the wooden ones I usually work with – no need for planing, lock fitting, or painting, which saved a lot of time. It was also very competitively priced.
Highly recommended, and I’ll definitely be a returning customer.

Very happy with the service Lee provided. He communicated ahead of time and provided an accurate ETA.
He handled the doors carefully and ensured they were loaded onto trucks and moved safely into our garage.
He talked me through the invoice and explained where each item was.
Punctual, professional and helpful. Would definitely recommend.

Couldn’t recommend Latham doors enough from start to finish they have been so helpful well John the lad who severed us,he made the experience and the worry of are dose so great always keeper us in contact really can’t thank him enough you are so great at your job and your kindness went a long way thank you yet again

I bought a Lathams door to fit into a garden room I’m building. I’m a DIYer not a builder. Mollie in After Sales Service has been fantastic at providing clear guidance when I’ve needed help with some of the finer points relating to the locking mechanism. Knowledgeable, professional and helpful - that’s Mollie. Enormously helpful.

Great company!
Georgia was super helpful and made ordering our new door so easy. Super fast delivery too. Would recommend and use again.

Excellent quality and really solid doors doors. The website was very easy to use when ordering. I called twice with 2 seperate queries and the staff on the phone were really helpful and friendly. My delivery was originally scheduled today but i received a call on Wednesday asking if i'd like to take the delivery a day early. My delivery driver Lee arrived bang on the time he'd specified. Lee was a lovely bloke, chatty and really helpful. The access to my garage wasn't brilliant but it was no trouble at all. Thanks a lot!

Lee was very polite and courteous, he called prior to arriving and was helpful when unloading and clearly explained all the parts that he delivered.

Excellent service, Lee the driver very friendly and super helpful

Lee the Delivery driver text us to keep us in the loop, door arrived bang on time. Driver was very helpful and made sure everything was complete with the order.