We had a very positive experience with Kensington Mortgages while purchasing our first home. As first-time buyers, getting a mortgage can feel like a huge and stressful step, but we are incredibly... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
I’ve been really pleased with the service I received from Kensington. I contacted them about a change in circumstances and they were very helpful and understanding. Everything was explained clearly an... Mehr ansehen
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Mehr ansehen
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Kontaktinformationen
PO Box 831, Redhill, RH1 9NJ, Vereinigtes Königreich
- kensingtonmortgages.co.uk
4.6
Hervorragend
7998 Bewertungen
Bittet Kunden um Bewertungen
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straight forward instructions for a portfolio position
Very straightforward communication throughout on a portfolio proposition
18. August 2026
Antwort von Kensington Mortgages
Hi Jonathan, it's great to hear that everything went well and we hope to support you and your clients in the future. Thank you, Kensington.
Very poor customer services and the so…
Very poor customer services and the so called complaint procedures. Total and utter denial of staff mistakes and mis information at various stages. so called complaint procedure is just to fulfil the legal requirements.
14. August 2026
Antwort von Kensington Mortgages
Hi Nabeel, thank you for taking the time to share your feedback and for speaking with a member of the team this week. We're sorry to hear that you've been unhappy with your experience.
Following our recent conversation, we've reopened your complaint to ensure that all aspects of the matter are thoroughly reviewed. We'll remain in contact with you directly regarding the outcome of that review.
Thank you, Kensington.
Quick and extremely efficient
Quick and extremely efficient, first class service, will definitely use them again.
14. August 2026
Antwort von Kensington Mortgages
Hi, we're so pleased to hear you had a good experience and we hope that we will be able to support you in the future. Thank you, Kensington.
Ability to discuss case with underwriter
20. August 2026
Antwort von Kensington Mortgages
Hi Vincent, we’re pleased you value being able to discuss cases directly with an underwriter. We appreciate your feedback, Kensington.
Antwort von Kensington Mortgages
Hi Scott, it’s great to hear everything was smooth and straightforward. Thank you, Kensington.
Process was done quickly and…
Process was done quickly and efficiently, they recommended excellent solicitors that made the transaction go smoothly with a very satisfactory outcome
20. August 2026
Antwort von Kensington Mortgages
Hi Stephen, we’re pleased everything went well and that the solicitors helped the transaction reach a successful outcome. Thank you for sharing your experience, Kensington.
Massively disappointed
Massively disappointed! I had a case, and I had carried out all the appropriate checks for my clients. One of the checks that were carried out was the company layout. The policy on the lender's website doesn't go into a great deal of detail. I then emailed the sales team, as my business development manager was off, and I was provided with some generic information. I called in on Monday, and the person I spoke to had opened up Companies House and checked it with me, and I was advised it looks fine. I had a call from Michael (Underwriter) today, who has straight up declined the case. Even though it was a brand-new company set up in the last 6 months, they don't know how the company structure should be when purchasing property and were willing to amend the structure; it was simply a no, even though the wrong information was provided by Kensington and there was no willingness to help the clients.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Kensington Mortgages
Hi Jake,
We're sorry to hear that your experience did not meet expectations, and we appreciate you taking the time to share your feedback. Thank you also for speaking with a member of our team about the concerns you raised.
We understand how frustrating it can be when there is uncertainty around a case, particularly when lending criteria and potential solutions are being explored. We're pleased that, following a further review, the case was reinstated and is now progressing.
We're glad a way forward has been found and appreciate the opportunity to address your concerns. Thank you, Kensington
Excellent service with complex case
Excellent service with complex case. Always to hand with support and guidance.
19. August 2026
Antwort von Kensington Mortgages
Hi Azhar, we’re delighted our team could provide the support and guidance needed to progress a complex case. We look forward to supporting you and your clients in the future. Thank you, Kensington.
Antwort von Kensington Mortgages
Hi Mansi, we’re glad you were happy overall, although we’re sorry some aspects could have been better. We appreciate you sharing your experience, Kensington.
Antwort von Kensington Mortgages
Hi Mr Brooke, we’re pleased you had a positive experience with our team and that the application process went well. Thank you, Kensington.
Informative and patient advisors.
Informative and patient advisors. Helped me get on the property ladder 4 years ago and have recently secured me a lower interest rate. Always stay in touch to make sure finances are manageable. Great all round company with faultless service.
10. August 2026
Bewertung ohne vorherige Einladung
Antwort von Kensington Mortgages
Hi Claire, it’s wonderful to hear we've supported you from buying your home through to securing a lower rate. Thank you for continuing to choose Kensington.
Informative advisors and patient
Informative advisors and patient. Very thorough with my options and helped me get on the property ladder 4 years ago and now have secured me with a lower interest rate. Faultless service throughout.
12. August 2026
Antwort von Kensington Mortgages
Hi Claire, it’s wonderful to hear we've supported you from buying your home through to securing a lower rate. Thank you for continuing to choose Kensington.
Antwort von Kensington Mortgages
Hi Catherine, it's great to hear you had a positive experience with us. Thank you, Kensington.
They have being very helpful to me and…
They have being very helpful to me and understand my financial situation regarding domestic abuse and the support they have given me.
5. August 2026
Antwort von Kensington Mortgages
Hi Ivonne, we’re glad our team has been able to offer understanding and support during such a difficult time. Thank you for trusting us and sharing your experience, Kensington.
BDM very helpful and patient
Roland Joshua BDM very helpful and supportive at helping me to fix a technical issue with uploading documents. Patient and stayed on the line to double check process completed satisfactorily.
18. August 2026
Bewertung ohne vorherige Einladung
Antwort von Kensington Mortgages
Hi Joanne, we're pleased that Roland was able to help you and made sure everything was completed successfully. We’ll share your kind comments with them. Thank you, Kensington.
Never liked Kensington from the…
Never liked Kensington from the start...high interest rates,can't port the mortgage if we move,insane redemption fees...avoid
12. August 2026
Antwort von Kensington Mortgages
Hi Howdy, we're sorry to hear that you're unhappy with your experience. We appreciate you taking the time to share your feedback and to speak with a member of our team this week.
We're currently reviewing your account and will be in touch as arranged to discuss your concerns further.
Thank you, Kensington.
Smooth transaction with the purchase of…
Smooth transaction with the purchase of our new home
16. August 2026
Antwort von Kensington Mortgages
Hi Phillipa, we’re delighted everything went well and we wish you all the best in your new home. Thank you, Kensington.
Great service from Magda in trying to…
Great service from Magda in trying to get the best product. let down badly by your IT dept who took several days and chaser to carry out their part.
15. August 2026
Antwort von Kensington Mortgages
Hi Keith, we’re pleased Magda worked hard to help you secure the right product. We’re sorry the technical delay and need to chase affected your experience, and we appreciate you bringing this to our attention. Thank you, Kensington.
Clear straightforward underwriting
14. August 2026
Antwort von Kensington Mortgages
Hi Donald, it's great to hear that you had a good experience and we appreciate you taking the time to share your feedback, Kensington.
Great experience and application…
Great experience and application process went very smoothly
16. August 2026
Antwort von Kensington Mortgages
Hi Alan, we’re pleased everything went well and the application process was straightforward. Thank you, Kensington.
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