Recently had a great experience with the support team, in particular Phill Pinson. We had a couple of tricky off-plan mortgage applications to get placed, he answered every call, nothing was too m... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Mehr ansehen
No Frills Mortgage Lender - does the basics. Largely dealt with indirectly via broker for a company BTL Main issues being: 1) No way to track/manage my mortgage online 2) Quite an old fashioned... Mehr ansehen
Excellent service from start to finish Had my mortgage done in September and had a very positive experience with Steven Rodger my mortgage broker to Kensington. He was professional, friendly and extr... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Kensington is the UK’s leading non-bank specialist mortgage lender; offering a range of residential and buy to let mortgages through a network of mortgage brokers. Our 25 year heritage in specialist mortgages means that we understand better than most that no two people are the same. That’s why we create innovative mortgages with lending criteria that gives us the flexibility to meet the needs of the people the high street doesn’t cater for. We use a combination of data and human insight to look beneath the surface, and unlike mainstream lenders, who all too often rely on what the computer says, we use real people to make our decisions. It’s this ‘’head and heart’’ approach which is the key to what we call the #KensingtonDifference.
Kontaktinformationen
PO Box 831, Redhill, RH1 9NJ, Vereinigtes Königreich
- kensingtonmortgages.co.uk
4.6
Hervorragend
7991 Bewertungen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
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Speak to underwriter -
Speak to underwriter -
100% support from Business Development Graham
and broker support from broker support team
easy system to use
25. August 2026
Antwort von Kensington Mortgages
Hi, we’re delighted that direct underwriter access, Graham’s support, and our broker support team made the process easier for you. We’ll be sure to share your kind comments with the team. Thank you, Kensington.
We have had a very positive experience…
We have had a very positive experience working with Kensington. Their team has been professional, responsive, and supportive throughout the mortgage process. Communication has been clear, and they have worked efficiently to help move cases forward.
As a mortgage broker, I really appreciate working with a lender that understands brokers’ needs and provides reliable support throughout the application process. Overall, Kensington has been a great lender to work with, and I would be happy to recommend them to other mortgage professionals.
20. August 2026
Antwort von Kensington Mortgages
Hi Merina, thank you so much for the recommendation. We’re delighted our team has provided the responsive, reliable support that helps you serve your clients, and we truly value our partnership with you. We look forward to working together again, Kensington.
BUY TO LET REMORTGAGE - CAPITAL RAISING
Application on your portal -some questions difficult to work out what is being asked but otherwise slick
Adding documents that were requested was nice and easy
Underwriter contacted me to make sure the case progressed to offer quickly
21. August 2026
Antwort von Kensington Mortgages
Hi Hitesh, we’re pleased the document upload and underwriter support helped keep the case moving quickly. We also appreciate your comments about some portal questions being unclear, as this helps us identify where the experience can be improved. Thank you, Kensington.
Antwort von Kensington Mortgages
Hi Kelly, it’s great to hear the system was easy to use and that everything moved promptly , Kensington.
Great service.
23. August 2026
Antwort von Kensington Mortgages
Hi Darren, we’re pleased you received great service. Thank you, Kensington.
Antwort von Kensington Mortgages
Hi Prabhjeet, we’re pleased your application progressed to offer so quickly. We look forward to supporting you and your clients again, Kensington.
Underwriter very fast and remained in…
Underwriter very fast and remained in regular contact. Excellent service. Thanks to Matthew for the last 2 cases! Very efficient!
21. August 2026
Antwort von Kensington Mortgages
Hi Faysal, it’s fantastic to hear that Matthew kept your recent cases moving quickly and stayed in regular contact. We’ll be sure to share your kind comments with them. Thank you, Kensington.
Everything was great
Everything was great went smoothly. If anything that needs addressing is the valuvar since they are drastically down value the property.
21. August 2026
Antwort von Kensington Mortgages
Hi Surendra, we’re pleased the case progressed well overall, although we’re sorry the valuation did not meet expectations. Thank you, Kensington.
Antwort von Kensington Mortgages
Hi Kara, we’re pleased you felt supported and kept informed throughout. Thank you for your kind comments, Kensington.
Antwort von Kensington Mortgages
Hi Anoop, we’re pleased you had a positive experience with us and we appreciate you taking the time to share your feedback, Kensington.
Antwort von Kensington Mortgages
Hi Sandeep, we’re delighted you had an excellent experience. Thank you, Kensington.
having used Kensington before
having used Kensington before, i was apprehensive however this time it was straightforward and the offer came through quickly.
14. August 2026
Antwort von Kensington Mortgages
Hi Reenz, we’re really pleased this experience was positive and that the case progressed smoothly to a quick offer. Thank you for sharing your kind feedback, Kensington
Sent an email and got an instant…
Sent an email and got an instant helpful reply. Thanks
13. August 2026
Antwort von Kensington Mortgages
Hi Mark, we’re pleased you received a helpful response so quickly. Thank you, Kensington.
straight forward instructions for a portfolio position
Very straightforward communication throughout on a portfolio proposition
18. August 2026
Antwort von Kensington Mortgages
Hi Jonathan, it's great to hear that everything went well and we hope to support you and your clients in the future. Thank you, Kensington.
Very poor customer services and the so…
Very poor customer services and the so called complaint procedures. Total and utter denial of staff mistakes and mis information at various stages. so called complaint procedure is just to fulfil the legal requirements.
14. August 2026
Antwort von Kensington Mortgages
Hi Nabeel, thank you for taking the time to share your feedback and for speaking with a member of the team this week. We're sorry to hear that you've been unhappy with your experience.
Following our recent conversation, we've reopened your complaint to ensure that all aspects of the matter are thoroughly reviewed. We'll remain in contact with you directly regarding the outcome of that review.
Thank you, Kensington.
Quick and extremely efficient
Quick and extremely efficient, first class service, will definitely use them again.
14. August 2026
Antwort von Kensington Mortgages
Hi, we're so pleased to hear you had a good experience and we hope that we will be able to support you in the future. Thank you, Kensington.
Ability to discuss case with underwriter
20. August 2026
Antwort von Kensington Mortgages
Hi Vincent, we’re pleased you value being able to discuss cases directly with an underwriter. We appreciate your feedback, Kensington.
Antwort von Kensington Mortgages
Hi Scott, it’s great to hear everything was smooth and straightforward. Thank you, Kensington.
Process was done quickly and…
Process was done quickly and efficiently, they recommended excellent solicitors that made the transaction go smoothly with a very satisfactory outcome
20. August 2026
Antwort von Kensington Mortgages
Hi Stephen, we’re pleased everything went well and that the solicitors helped the transaction reach a successful outcome. Thank you for sharing your experience, Kensington.
Massively disappointed
Massively disappointed! I had a case, and I had carried out all the appropriate checks for my clients. One of the checks that were carried out was the company layout. The policy on the lender's website doesn't go into a great deal of detail. I then emailed the sales team, as my business development manager was off, and I was provided with some generic information. I called in on Monday, and the person I spoke to had opened up Companies House and checked it with me, and I was advised it looks fine. I had a call from Michael (Underwriter) today, who has straight up declined the case. Even though it was a brand-new company set up in the last 6 months, they don't know how the company structure should be when purchasing property and were willing to amend the structure; it was simply a no, even though the wrong information was provided by Kensington and there was no willingness to help the clients.
20. August 2026
Bewertung ohne vorherige Einladung
Antwort von Kensington Mortgages
Hi Jake,
We're sorry to hear that your experience did not meet expectations, and we appreciate you taking the time to share your feedback. Thank you also for speaking with a member of our team about the concerns you raised.
We understand how frustrating it can be when there is uncertainty around a case, particularly when lending criteria and potential solutions are being explored. We're pleased that, following a further review, the case was reinstated and is now progressing.
We're glad a way forward has been found and appreciate the opportunity to address your concerns. Thank you, Kensington
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