KelseyandsincereBewertungen 

Do not buy from this scam company. Clothes take weeks to come and are not representative of how they are on the website. They are very poor quality. Returns costs are extortionate.

After three week wait the dress was delivered to an unknown greenhouse. It was found a week later. The dress I ordered was nothing like the dress advertised. Cheap interior copy knock off.their website looks excellent. But products are cheap and nasty. No way to return. Bank refunded me but have now taken it back because kelsey and sincere have said I received it.i suggested to bank this company needs reporting to trading standards. I can't describe how bad the item received is.fabric looks like umbrella fabric. Do not buy from this company

If I could it would be zero lovely sounding enterprise but a dreadful dreadful company to try and deal with won’t accept returns won’t return your money, one of the biggest scammers there is

Very poor quality. I should have read the reviews first. Something I could have bought in a market for about £10 cost £80. Skimpily cut, very thin viscose type material. And having read the reviews I doubt I'll get a refund. `older and wiser. I am now awaiting a refund. the first offer was 20%, or keep the dress and 50% off next purchase. Second offer 30%. Third offer 40%. I have paid for a tracked return for a full refund as I'd not buy from them again (told to expect 4 - 6 weeks). The web contact address is Madrid. The warehouse is in China. Fingers crossed.

Slow delivery / absolutely shocking quality.
Avoid at all costs!
Their chatbot will offer you a 45% discount if you push it hard enough, but still a colossal waste of money and time.

IF I COULD I WOULD GIVE A NEGATIVE STAR!! DO NOT ORDER from this company. Sadly I ordered 3 dresses at the beginning of April before seeing any of the reviews. This company should not be allowed to operate. They are total scammers! What seems to be a top end company in Spain are actually sending inferior quality fabrics and badly made products. I paid over £250 for 3 dresses. After experiencing similar “partial” refund offers, I sent all 3 back, not to Spain “as the warehouse is being refurbished” (another lie) but to China. They have been sat in Customs in Shenzhen since 17th April and Kelsey and Sincere will not in investigate. I have now had to open a case with Royal Mail as well as with my credit card company. What an absolute nightmare this has all been.

This company does not offer the ability to return your item for a refund so you are stuck with whatever you order. Do not order from KelseyandSincere. I would give zero stars if possible.

Dress didn't fit and ask for refund. They only offer a 10% refund. I should of done my research and noticed this is another Chinese scam clothing store.

I struggle to give this even a one star, parcel arrived late, it’s is not a quality product so tried to return. There is no telephone number so have emailed 4 times to which I have had no response. Please do not waste your time ordering from this company. Unfortunately I paid by debit card and have lost out.. I’m so cross with myself for putting trust in this company. Crooks

Ordered 2 dresses. 1 was fine. The other the quality was appalling considering it costumer £80. Have spent last 8 weeks trying to send it back for refund and just get an email stating we will give you 30% refund but not actually doing.
If I could give them less than 1 rating I would. Do not trust this company it their products

Again I wish I had read the reviews before ordering from this so called company.
Items I ordered were nothing like I received. Poor quality and then when I asked to return them, the situation got even worse.
I agreed in the end for a 55% refund and keep the goods, which I will never wear.
A week later still not received my refund and are now not replying to my emails.
Absolutely disgusted as I spent quite a bit of money.
How do these people sleep at night .

This website is a scam and AI generated, do not order from them!
Ordered 2 dresses and when received they were not linen/cotton as described. However, I decided to exchange one and reached out to customer services who offered a partial refund or total credit as I wanted to exchange.
They are possibly tracking IP addresses as their website shows me that everything is sold out, but available to my husband who uses a different machine.
DO NOT order from this website!

This website is a scam- do not order from them!
Ordered 2 dresses and when received they were of awful quality, different colour and could only be described as rags!
Reached out to customer services and they agreed to give a partial refund weeks ago which I have yet to receive and now they are ignoring my communication.
Do not order from this website!

The delivery was late, the packaging meant that the garments were in an extremely crumpled state, and the quality was poor. To gain a return and refund has been impossible to achieve after 6 six days of attempts and numerous emails. DO NOT BUY FROM THIS SITE.

This is a truly terrible company. The goods are too shoddy to even give to a charity shop and nothing like the original website photo.
Trying to get a refund over days and days and ...... they eventually agreed to 51%. More days and days of e-mails with promises its going to be in my bank account. It's all lies and they have no intention of a refund. My advice, never ever shop with this company again. Sally

I bought three dresses, kept one and wanted to return two - I'm well within my 14 day window - I emailed 6x over 6 days - absolutely no response - Now I'm being told I can get a 70% store credit that I don't want or a 20% refund - I think they are going out of business because theyve turned off all comments on Instagram - AVOID

Nothing like the picture. Cheap copy. Don’t bother! Trying to get my money back. Agreed a 65% refund and now nothing.

How I wish I'd seen these reviews before I'd ordered from Kelsey and Sincere (please note, there is nothing sincere about them)!!!!
The item arrived after three weeks and would fit me three times over, the fabric is rubbish, no delivery note and just a tiny tag at the neck indicating the size
Their website, which looks very impressive is totally AI generated, nothing but a scam. I've emailed them requesting a return and refund, I don't think there's much of hope of getting that. If anyone reads these reviews before buying, HEED THEM AND STEER WELL CLEAR.

If I could give them 0 out of 5 I would. The product descriptions and photos are completely misleading and they don’t abide by the terms of their own returns policy. They refuse to give refunds despite having a returns policy claiming this is simple. Buy from anyone else.

STAY AWAY!! DON’T BUY FROM THIS STORE!!
Minus 5 stars is more accurate.
I ordered a dress on line on the 25th of March which didn’t arrive until early May. As it was too long I immediately emailed them to say I was returning it. Sophia replied to say she was only authorised to pay 28pc of the cost and that it would cost me £30 to return it. We had an almost hourly exchange of emails in which I pointed out their returns policy as per their website. Eventually, 3 days and many emails, she said they would refund £68 of the £80 cost and I could keep the dress (that is too long to wear). 3 days later I still don’t have the refund so I’ve asked my credit card company to invoke the dispute and refund process.
Still no refund by May 29th!!! Fortunately my credit card company has refunded the total amount