Junior Adventures Group UK Bewertungen 296

TrustScore 4 von 5

3.8

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Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

We would like to offer our feedback from several years of our son attending JAG after school club at Peter Gladwin School. Our son has always loved the stay and play sessions. They're a good... Mehr ansehen

Bewertet mit 5 von 5 Sternen

My children (10 & 6) went to JAG in Northolt for the first time over Easter. We were apprehensive about trying a new holiday club but we weren't disappointed. The kids really loved the range of activi... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 1 von 5 Sternen

JAG have just withdrawn services from our child's school due to their own staffing issues. This leaves the school struggling to find an alternative in order not to let down those families who rely on... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

Easter camp at Northolt My kids spent three days at the Easter holiday camp at the Northolt location, and they had an amazing time. They enjoyed it so much that they never wanted to leave early and... Mehr ansehen

Unternehmen hat geantwortet

Unternehmensdetails

  1. Kinderclub
  2. Nachmittagsbetreuung
  3. Kinderbetreuungsagentur
  4. Kindertagesstätte
  5. Freizeit- und Ferienlager
  6. Ferienlager

Vom Unternehmen geschrieben

Junior Adventures Group (JAG) is proud to be the UK’s leading provider of before, during and after-school activity clubs and holiday clubs; we’ve been building brighter futures for children for over 30 years. JAG is based in over 160 locations in 22 counties across the UK, working with schools, partners and local communities to provide high-quality before, after-school and holiday clubs that make a positive, lasting impact on children and their families. We can’t wait to welcome you and your child into the JAG family.


Kontaktinformationen

3.8

Gut

TrustScore 4 von 5

296 Bewertungen

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Antwortet meist innerhalb von 24 Std.

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Bewertet mit 5 von 5 Sternen

Great clubs at Barnes JAG

Our son has been attending the Barnes JAG after school and holiday clubs regularly since starting primary school. Within a short time the staff made him feel very comfortable. He enjoys the many activities especially at the holiday clubs. I think the after school club is more relaxed which is fine given that they are tired from school. Booking is easy and a few really last min emergency requests have been accommodated when we’ve had work/personal emergencies.

15. August 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for this amazing feedback. We're pleased to hear that you and your son love our clubs at Barnes! We will pass on your feedback to the team.

Kind regards,
Junior Adventures Group UK

Bewertet mit 5 von 5 Sternen

My kids love the club at south oxhey…

My kids love the club at south oxhey Cynthia and Riyan are great we will book again soon thank you both

12. August 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're pleased to hear your children love our club at South Oxhey and we look forward to welcoming you back again! We'll make sure to pass your comments onto the team.

Kind regards,
Junior Adventures Group UK

Bewertet mit 5 von 5 Sternen

Great Experience

Abraham and Sabrina are extremely excited to attend the summer camp at John Hampden School in Thame, Oxfordshire. The wonderful thing about the camp is that it brings out the best in every child. The staff is very friendly, kind, and protective. They strive to promote personal growth for children by offering fun, safe educational and recreational programs, outdoor experiences, and group activities. I highly recommend it to parents.

13. August 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for leaving this amazing feedback! We're pleased to hear that your children love our club and are excited to come each day! Thank you for your kind comments on our team and how they support children's development throughout our programmes.

We hope to welcome you back soon!

Kind Regards,
Junior Adventures Group UK

Bewertet mit 3 von 5 Sternen

Only for small kids

Kids join short day pass on a day that only 4 kids were there(incl my 2 kids), my 6 yo quite like it, said it was fun and ppl are nice, my nearly 10 yo said it was boring, 3 hrs free time with not much engagement with instructors, and 3 hrs bouncing castle. Sounds boring, though for that price point, I think it’s ok for once....

7. August 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for your feedback. We're sorry to hear that your eldest found our club boring. We would like to investigate this further with our on-site team so we can improve the children's experience! I have requested some further information from you through Trustpilot so that we can locate your account, such as a recent booking reference or your Parent ID. Alternatively, please contact us at hello@junioradventuresgroup.co.uk, referencing this Trustpilot review so that we can investigate further.

Kind regards,
Junior Adventures Group UK

Bewertet mit 5 von 5 Sternen

7 Starts 👏👏👏

My sons Nathan and Ethan absolutely loved the South Oxhey Camp. Thank you for making my son’s experience magical. The teachers Cynthia and Riyan were so attentive and a very special. Thank you to guys for being my son’s great friends . Wishing you all a great summer and thank you . It’s 7 starts 👏👏👏👏

9. August 2024
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Antwort von Junior Adventures Group UK

Hi, thank you so much for this amazing feedback! We're pleased that your sons loved our holiday club and the team. We have passed your kind comments on to the team.

We hope to welcome you back soon!

Kind regards,
Junior Adventures Group UK

Bewertet mit 5 von 5 Sternen

Wonderful camp suitable from 3 years old

After having a negative experience with Camp Beaumont, I was so happy to find out about JAG which has just opened up as Sevenoaks Prep this summer. What a difference .. the camp is perfect for my three year old and she has been so happy there. The staff are all extremely experienced and made my daughter feel comfortable from the outset. The camp facilities are perfect and my daughter keeps asking me when she can go back. Things I love about the camp compared to camp Beaumont -

The staff are super experienced and meet the needs of the youngest at camp
They offer a relaxed atmosphere and are supportive and attentive to the children’s individual needs
You can book the camp even one hour before the day starts which is great for any last minute plans
Pick up and drop off are really flexible
There’s lots of free play time and things to stimulate the younger children (no waiting around for activities to start at the beginning of the day)
One of the few camps suitable from three years old .. and extremely supportive and nurturing for this age
Extremely reasonably priced including the longer day option

I’m so happy we found this camp and have already recommended it to all of my friends

8. August 2024
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Antwort von Junior Adventures Group UK

Hi, thank you so much for this amazing feedback! We're pleased to hear that both you and your daughter love our club! We will make sure to pass your kind comments onto the team at Sevenoaks Prep.

We hope to welcome you back again soon!

Kind regards,
Junior Adventures Group UK

Bewertet mit 4 von 5 Sternen

Location South Oxhey

My daughter attended today the summer camp in South Oxhey Leisure centre and she loved it. There weren't many kids attending. The Manager took the kids to the park and they also had pool time.
My daughter said it was better then the one in Harrow Wealdstone Leisure Centre .

8. August 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for leaving this feedback! We're pleased to hear that your daughter loved her time at our South Oxhey Leisure Centre club! If there's anything we can do to make your and your daughter's experience a 5-star one, please let us know by reaching out to hello@junioradventuresgroup.co.uk!

If you have any feedback you'd like to share on our Harrow Leisure Centre club, please send it to the above email address. We always look to improve our services.

Kind Regards,
Junior Adventures Group UK

Bewertet mit 1 von 5 Sternen

Worst experience of my life

Worst experience of my life

6. August 2024
Bewertung ohne vorherige Einladung
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Antwort von Junior Adventures Group UK

Hi, We're sorry to hear about your experience. We take all feedback seriously and are keen to understand what went wrong. Unfortunately, we haven't received any further information from you via Trustpilot to help us locate your account and address your concerns directly.

If you could please contact us at hello@junioradventuresgroup.co.uk, referencing this Trustpilot review, we'd be more than happy to investigate your complaint in detail and work towards a resolution.

Kind Regards,
Junior Adventures Group UK

Bewertet mit 4 von 5 Sternen

Staff is good and friendly

Staff is good and friendly, however our swimming lesson was cancelled as teacher did not turn up. Very disappointed as my child loves swimming and that is the main activity and one of the reasons I take my daughter to 2h travel, also carrying the swimming pack all the way there. No refund or discount issued as it suppose to be as customer pay for the full package.
Few times had issues previously with swimming classes, same story, I also complained and ask to investigate about an issue a year ago, no feedback received from the club.

1. August 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for your feedback and your positive comments about our staff. We appreciate your feedback and are glad to hear that you find our team friendly and helpful.

In regard to your comments about swimming, we understand your frustration with the cancellation of the swimming session. Unfortunately, our swimming sessions depend on the leisure centre's availability and its staff, which can sometimes lead to cancellations beyond our control. We know how much your daughter looks forward to swimming, and we're sorry this impacted your experience.

We hope your daughter still managed to enjoy the rest of the activities offered that day. Our goal is to provide a fun and engaging environment for all children, and we continuously strive to improve our services.

Our customer care team will be in touch to discuss your feedback further and ensure we address any additional concerns you may have. Thank you for bringing this to our attention and for your understanding.

Kind regards,
Junior Adventures Group UK

Bewertet mit 5 von 5 Sternen

Brogan loves jag

Brogan loves jag, gets very tired but sleeps like a log

5. August 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for this feedback! We're pleased to hear that Brogan loves our clubs!

Kind regards,
Junior Adventures Group UK

Bewertet mit 3 von 5 Sternen

We have previously used Kingswood

We have previously used Kingswood. Where they come home exhausted after using all sorts soft play and swimming for mixed ages. They came home saying they had been board. Not sure why swimming is not changed days each week at the very least as they only come Monday and Thursday so my son will swim each day and my daughter never.

1. August 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for your feedback. We're sorry to hear that your children didn’t enjoy their experience as much this time. We've passed your comments on to the Area Manager to review the activities with the team. Regarding the swimming, we sometimes have limited access based on the leisure centre's timetable, but your feedback is valuable for planning future holidays.

Kind regards,
Junior Adventures Group UK

Bewertet mit 5 von 5 Sternen

I would like to thank the supervisor by…

I would like to thank the supervisor by the name Carmen if not mistakenly written, he created the best experience for my daughter's holiday club. My daughter enjoyed all activities presented daily she coildnt wait to be at school daily. I wish we hadnt booked off our holidays so she can continue for the rest of her holiday with JAG. Job well done Carmen for making the best moments for my daughter. Looking forward to be with you during the October break.

29. Juli 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for leaving this amazing feedback! We so pleased to hear that your daughter had a great experience at our holiday club! We look forward to welcoming you again for the October half term!

Kind regards,
Junior Adventures Group UK

Bewertet mit 3 von 5 Sternen

My daughter had a fun but didn’t do any of the advertised experiences

My daughter had a great time at the Copperbox arena club, made friends and is keen to go back again. However, they were supposed to go swimming every day, they didn’t go once. They also didn’t do any of the proposed activities - “The children got creative with seashells, crafted magical pieces from sand, and designed their own mini golf courses for exciting rounds of play!” None of these things happened. They went to the playground and played games of Tag from what I can work out. She loved making the Teddy Mountain toy, but everything else that was mentioned in the emails didn’t happen which is a shame and also quite strange. The lack of swimming in a very hot week was a real let down. As was the complete lack of communication from JAG about this. I emailed them twice and have had no response.

29. Juli 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for leaving this feedback. We are pleased to hear that your daughter had fun at our club; however, we are disappointed to hear that she didn't get to experience our themed activities or go swimming. Please know that this has been raised with our Area Manager, who will investigate this with the team. Also, thank you for your note on your previous emails to us, this has also been raised and our Customer Care team will look into why this has been missed.

Kind regards,
Junior Adventures Group UK

Bewertet mit 5 von 5 Sternen

The best holiday club we've used

My girls absolutely loved holiday club this year. I juggles with the idea of keeping them home while I worked, after a week of that, I thought better of it. After a last minute booking via the easy to use booking site, I was able to book them both in to our local leisure centre holiday club, it including swimming so a real bonus. At drop off my youngest was tearful and a bit scared but the staff were super with her and didn't make too much of a fuss in front of the other children which I liked. I left a bit on edge, but at pick up (you call the telephone no. and they bring the children to you). Wow! I wasn't expecting to find them in such great moods, both girls didn't want to come home with me after the first day, they couldn't get their words out quick enough to explain all the exciting activities they'd done that day. They'd said it was the best holiday club they'd been too and we've used a few. I'm a bit disappointed that they don't need to go back this summer. This is now our permanent holiday club, I won't use another based on the experience we had. Staff members Lucy and Ellis get a shout out, the girls talk about them both with fondness, thank you for giving my girls some summer memories to last. See you in October.

29. Juli 2024
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Antwort von Junior Adventures Group UK

Hi, thank you so much for this amazing feedback! We're so pleased to hear that your daughters had a great time at our club and that our team made them feel comfortable enough that they didn't want to leave! Thank you for your kind comments on Lucy and Ellis, we'll make sure to pass your kind words onto them.

We look forward to welcoming you back soon!

Kind regards,
Junior Adventures Group UK

Bewertet mit 3 von 5 Sternen

Only 2 activities ticked out of 5. Dissapointed

From what my daughter told me, she made only 2 activities from the timetable provided to me: swimming and dodgball. No brain booster, no shell photo frame, creative inventors,
No power team or guess the nutrient..
Just babysitting mainly. Luckily my daughter is very friendly and manage to make lots of friends, but dissapointed with the team because the timetable was made only to attract people.

4. August 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for this feedback. We're sorry to hear that your daughter didn't get to experience all the activities on offer this Summer! We'd like to investigate this further with our team to ensure that we are delivering the best activities for children. To do this, could you please let us know your Parent ID or booking reference? So that you're able to share this information with us, I have used the Trustpilot 'requested information' button.

Kind regards,
Junior Adventures Group UK

Bewertet mit 5 von 5 Sternen

Holiday Club

My son has attended JAG every holiday since last summer, and has enjoyed every moment. He loves the staff at St Paul’s, and now he attends Evendons and loves the staff there. Mostly James. Makes him laugh.
Team on site at Evendons are doing a great job on there first week running. Can’t wait for the stories my son comes back with for the rest of the summer.

1. August 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for leaving this great feedback! We're so pleased to hear that your son enjoys his time at our holiday clubs! We look forward to welcoming him back for the rest of summer and beyond!

Kind regards,
Junior Adventures Group UK

Bewertet mit 5 von 5 Sternen

Amazing staff

Amazing staff! 5/5

22. Juli 2024
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Antwort von Junior Adventures Group UK

Hi Maria, thank you for leaving this great feedback!

Kind regards,
Junior Adventures Group UK

Bewertet mit 2 von 5 Sternen

Quite boring for a whole day

My daughter said that apart from the really fun water fight in the afternoon, the only other things for her age (10) really were drawing/a couple of crafts and a few board games and it was quite boring for a whole day, so she doesn’t want to go again. It was just like an extended after school club rather than new fun activities. Also some of the games had bits missing or were in the wrong box, which would be expected after a while in the holidays but on the second day seemed a bit early. You would have thought they would be checked and stocked up before the holidays started but perhaps they weren’t. She said there was more stuff for younger children, such as Barbies so the infants would have enjoyed it more than the juniors. She attended last year and there was a lot more on offer then and even the resources at after school club this year has been less than in the past e.g. running out of paper and not being able to go outside sometimes because staff don’t know where the key is or they aren’t sure whether you are allowed out.

23. Juli 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for your feedback. We're sorry to hear that your daughter didn't enjoy her time at our club. Please know that this has been raised with our Regional Manager and Programming team, who are investigating this with the team internally.

Update: 08.08.24

Hi, we hope you're well! I wanted to let you know that our Operations Manager has made several attempts to reach out to discuss your feedback and address your concerns. We also wanted to update you on the steps our team is taking to ensure our activities are engaging for all age groups and aligned with our summer programme. Unfortunately, we've been unable to connect with you. If you would like to speak with us, please contact our customer care team at hello@junioradventuresgroup.co.uk and request to speak with Jade Le regarding your recent review.

Kind regards,
Junior Adventures Group UK

Bewertet mit 3 von 5 Sternen

Good but not satisfying experience

My kids had a very good day at the Camberwell Leisure centre venue, as they liked to ho to the library and to the little Camberwell Green playgroynd. It was a small group of 11 kids and that made easily the kids to get know each other and build a friendship.
However, as parent who sent very often the kids to different holyday camp, I must say I wasn't impress with the location set, neither with the welcome to the kids in the morning.
When we arrived around 9 am at the venue, the room was empty (and quite small) the other kids were sitting on the floor to have their snack and y kids have been told to join the rest to eat the snack quickly because hey were about to go out.
I asked for the plan for the day and both the tutors told me that there was not a specific plan, but the kids were playing board games, doing some aren't and craft ( not sure what) and social time.
I asked if they could use the smimming pool as part of the activity for the day, but they said it was not in use and eventually next week they start to use it.
Well, I am not impressed with the organisation in Camberwell venue because it is very poor of resources, no great communication with the parents and the kids, very low standard compared to the price and the activities promoted on the leaflet.
The tutors didn't even introduced themselves to the kids and my son told me that one of them had a rude attitude towards the kids.
I hope for the next half term in October you will be able to set a better venue in Camberwell as well as a clear program of the activities running daily and more motiveted staff. This is how other holyday camp providers (you competitors) do.
Kind regards

26. Juli 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for leaving this feedback. This has been forwarded to our Regional Manager and programming team to investigate the activities on offer at the leisure centre. We're also sorry to hear your thoughts on our team, and this has also been raised with management.

Following actions being met, we would like the opportunity to welcome you back for the October half term and beyond!

Kind regards,
Junior Adventures Group UK

Bewertet mit 2 von 5 Sternen

My child was subject to archaic method…

My child was subject to archaic method of punishment for climbing tree when on park trip - after being told off for the climbing the tree, she was later made to sit alone, in the corner to eat her lunch. Shocking and appalling. I have made the company aware of this and the response has been brief and ineffectual

23. Juli 2024
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Antwort von Junior Adventures Group UK

Hi, thank you for leaving this feedback. We're sorry to hear about your and your child's experience at our club. Please know that this has been forwarded to the Regional Manager to investigate further with the team onsite.

Kind regards,
Junior Adventures Group UK

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