Junior Adventures Group UK Bewertungen 297

We would like to offer our feedback from several years of our son attending JAG after school club at Peter Gladwin School.

Our son has always loved the stay and play sessions. They're a good opportunity for him to connect with friends from other year groups, and he's sad when he can't attend. He always comes out having had a good time and usually puffed out from having been doing some high octane activity or other, which is great to see. He loves the activities, the snacks and the toys and games provided.

The ASC represents great value for money in terms of childcare, and we particularly value the flexibility of ad-hoc bookings which can avoid complications when there are last minute hangouts after school to be had.

The staff are really good at what they do, always friendly and professional and flexible. You can tell they love keeping the kids entertained and form a strong bond with them. Can't rate them highly enough. The leader of the group is great at coming up with new things for them to do, and I particularly like that he jokes a lot with the kids. I feel like the kids get a great all round boost to their social development at JAG as well as some exercise and entertainment.

Thanks for everything JAG!

My daughter went for the first time and absolutely loved it. The team where fun and she made friends easily.
The day is filled with lots of fun activities and the time slot is perfect for parents who work.
She can't wait to go back!

Clifton All Saints Academy JAG
My kids love the time spend with JAG team. They have great play plan for time inside and outside.
Snacks and lunch package for low price.

Easter camp at Northolt
My kids spent three days at the Easter holiday camp at the Northolt location, and they had an amazing time. They enjoyed it so much that they never wanted to leave early and were excited to go back every day—which has never happened before! They loved the variety of activities and really enjoyed spending time with the staff. Thank you so much for such a wonderful experience. The kids are already looking forward to coming back in the next holidays!

My children (10 & 6) went to JAG in Northolt for the first time over Easter. We were apprehensive about trying a new holiday club but we weren't disappointed. The kids really loved the range of activities - which included swimming every day, a bouncy castle and plenty of arts and crafts. The coaches were fun and approachable, I felt the kids were well looked after. Would recommend!

My son (9 years-old) attended the 1st week of Easter holidays.
He wasn't keen on the idea, but after the 1st day he was ready to go every morning eagerly. He enjoyed overload with all the different activities and was happy to know that the instructors were also happy with him.

Our children love JAG’s at St Wifrids for the school holidays. They have different interests yet they both have fun and always come home happy. They feel safe - win win.

Incredible staff that go above and beyond, my child felt so nervous to go but they reassured her by there warmth and enthusiasm, I would recommend this holiday club because they also have so much to do crafts or sports and swimming so much to pack in! My child can’t wait to go back!

My kid really enjoys the diversity of activities and the creative sessions!

I would give it 5 if they provided snacks for kids!
My girls like going to this holiday club, loads of children attend and they have made some friends who also attend regularly.
Staff are friendly and report any issues. Loads of activities to choose from and swimming is a big hit here.

Payment and Cancelation System Nightmare.
I have been trying to cancel my daughters Friday after school session for over a month now, and I'm still none the wiser if I have managed it or not. The phone number they provide you with will give you nothing more than kids talking and promoting the holiday camps. Last week we went to pick up my daughter from school but her name was still on the clubs list somehow resulting in much stress and chaos. The website is very un user friendly and there is evidently no confirmation of cancelations via email or otherwise. I assumed I had managed it as where there was once green dots next to my future bookings they are now red. But that doesn't seem to have worked. I have asked for someone to call me but nothing so far.
Shocking service

Hi, my son has joined your holiday club this week at St. Luke School (e14). I am concerned about the lack of proactivity of the supervisors in this club. Every morning we come in, there is very little acknowledgment of the child, no greetings. All children are playing in the main area while the supervisors sitting together and chatting with each other, barely recognising the presence of children or people entering the club. I have to proactively ask teacher to engage with my son so that he doesn't feel overwhelmed with staying there without the parents.
Today, we had an alarming situation where my child simply ran away from the class to follow me when i was leaving - all doors are wide open, which i am sure you understand is a massive safeguarding issue. I had to take him back to the room - again, no recognition from the supervisors and none of them followed my child when he ran away. I'd like to hear from you urgently on how this is going to be tackled moving forward, please.
Kind regards,Jelena

Brilliant! I have austic twins and really took care of their needs to avoid dyresgulation. They came away happy and wanted to go again. The staff are wonderful and so friendly. This was at the venue at Westcroft carshalton highly recommended

Nothing wrong with the actual care, but since taking over last summer the booking and payment system is a nightmare. Every month they tell me I haven't paid, and every month I give them the tax free childcare reference numbers again. They tell me to ignore these automatically generated emails, so why send them? I have tried changing payment dates thinking that would give them more time to match the payments, but still they keep sending me emails saying I haven't paid.....and the icing on the cake this month is that they are telling me I owe them 20p - no idea why as I am following the payment plan they agreed....can't wait for my kids to leave.

It’s a shame that they employ people with no experience and no understanding of children’s behaviour. Every day I’m receiving incident reports saying that my 4-year-old drew on a table or was not listening to instructions to tidy up, etc.

Awful. It so much harder to book my children in and out now that they have taken over. My children have to have a dinner when they get home as a slide of bread with ham and cheese on it is not substancial enough and the menu is never correct. Payment method is a nightmare and if you book for the whole year and then change bookings you end up always over paying yet you account always saying you owe money. I have been trying to get through to them on the phone today for over 45 minutes and trying to get hold of them urgent is just not possible. My daughter is in Year 6 and I cannot wait for this nightmare to end. (The staff that actually work there are amazing but the company itself is awful with poor customer service.

The club's atmosphere is just as enjoyable as it was when managed by the previous company. Unfortunately, the online booking system is extremely frustrating and by far the most inefficient I've ever encountered. It’s very difficult to reschedule, which can be a real hassle for busy parents. Because of this, I’ll be seeking alternative options for holiday clubs in the future.

Shocking
They left our school and cancelled all our bookings within one day, did not even give us or the school time to find alternative care. You can not call them to get a refund, no one answers and no one ever replies to emails. I am still trying to get my money back.
My kids loved the clubs and the teachers but I am so disappointed in this company and their consideration for the school and the parents. Do not consider using this provider, they will let you down.

JAGs have just cancelled wraparound care at my daughter's school by giving the school (and therefore the parents) notice of 1 week. They clearly have no regard for the children they look after or the difficulty parents will face.

In terms of advanced payments JAGs have received in cash and childcare vouchers they have proposed a JAGs credit which can be used over the next 6 months. I question how that works given they no longer will be providing the school clubs.

I would caution anyone who is thinking of using this organisation against it.

RESPONSE TO THE JAGs POST

First, I take exception to your statement concerning reliance on "consistent wraparound care". What we were relying on from JAGs transpired to be very unreliable wraparound care.

Second, maybe you could elabroate, for those with an interest in whether they should entrust JAGS with the care of their children or not, as to the staffing challenges you faced. Can you respond by confirming that you pay your staff market rates and do not use zero hours contracts? I don't think you can. If you cannot get staff, you need to ask why and resolve this issue. If this means offering services at a reduced profit and/or at an increased price that is something which should have been considered and not cancellation on notice of 1 week. You really are a shameful organisation.

JAG took over the current wrap around care at the school my children go to. The staff remained the same and they are great. We have no issues with them.
I have to say that the booking portal is terrible and the customer service is even worse. What’s the point in having a telephone number if calls are never answered. Emails are answered slowly also. It doesn’t feel very safe letting a company care for my children when they are basically uncontactable. Please improve your customer service and channels of communication.