We would like to offer our feedback from several years of our son attending JAG after school club at Peter Gladwin School. Our son has always loved the stay and play sessions. They're a good... Mehr ansehen
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Das sagen Bewerter
My children (10 & 6) went to JAG in Northolt for the first time over Easter. We were apprehensive about trying a new holiday club but we weren't disappointed. The kids really loved the range of activi... Mehr ansehen
Unternehmen hat geantwortet
JAG have just withdrawn services from our child's school due to their own staffing issues. This leaves the school struggling to find an alternative in order not to let down those families who rely on... Mehr ansehen
Unternehmen hat geantwortet
Easter camp at Northolt My kids spent three days at the Easter holiday camp at the Northolt location, and they had an amazing time. They enjoyed it so much that they never wanted to leave early and... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Kinderclub
- Nachmittagsbetreuung
- Kinderbetreuungsagentur
- Kindertagesstätte
- Freizeit- und Ferienlager
- Ferienlager
Vom Unternehmen geschrieben
Junior Adventures Group (JAG) is proud to be the UK’s leading provider of before, during and after-school activity clubs and holiday clubs; we’ve been building brighter futures for children for over 30 years. JAG is based in over 160 locations in 22 counties across the UK, working with schools, partners and local communities to provide high-quality before, after-school and holiday clubs that make a positive, lasting impact on children and their families. We can’t wait to welcome you and your child into the JAG family.
Kontaktinformationen
5a Millars Brook Business Park, Molly Millars Lane, RG41 2AD, Wokingham, Vereinigtes Königreich
- 0333 577 1533
- hello@junioradventuresgroup.co.uk
- junioradventuresgroup.co.uk
3.8
Gut
297 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
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An important and successful addition to my children’s primary school.
The wraparound care at my children’s primary school only started in January (High Wych). Both my children are loving it and it has been a welcome addition to have a breakfast club facility. The honey hoops in the morning have had my youngest slipping into breakfast club in the mornings 🍯. The staff have been fantastic and they are very helpful!
15. April 2025
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for leaving this great feedback - we're so pleased to hear that your children love our breakfast club, including the honey hoops on offer! We will make sure to pass your kind comments onto the team.
Kind regards,
Junior Adventures Group UK
My little boy loved coming to the…
My little boy loved coming to the holiday club so much he has asked to go back even on the days he doesn’t need to
14. April 2025
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're so pleased that your son loves our holiday clubs and we hope to welcome you back soon!
Kind regards,
Junior Adventures Group UK
Xtreme Arena was a blast
My son really enjoyed the Xtreme Arena today at Evendons. Wouldn’t stop talking about the fun he had. Loved that Josh played guitar & piano, and wants him to come back to Evendons again soon and play more music
10. April 2025
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased to hear that your son enjoyed our Xtreme Arena day at Evendons and loved Josh - we'll make sure to pass your comments onto him!
We're running our Xtreme Arena at Evendons again on Monday, 14th April - we hope to be able to welcome you back again.
Kind regards,
Junior Adventures Group UK
Continual cancellation of holiday…
Continual cancellation of holiday clubs. Wraparound is usually fine, but not a reliable company for holiday clubs at all. Seems focused solely on financial viability rather than providing childcare in the community the child lives in. Only alternative offered is to put my child in a car and drive to another venue. This is put to us like it is nothing and completely acceptable practice. Shows company as a whole is money and profit focused not child focused. It is a real shame as some of the venue staff are lovely, just a shame the managers (who don't know the kids yet make the decisions) aren't bothered!
Real shame as my little girl loves the clubs, activities and play leaders
24. März 2025
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for taking the time to share your feedback. We’re genuinely sorry for the disappointment caused by the cancellation of our holiday club at your usual venue.
At Junior Adventures Group UK, we’re passionate about providing safe, fun, and enriching experiences for the children in our care. We understand how frustrating it is when plans change, especially when children are looking forward to their time with us.
We always aim to keep our clubs open and thriving, but on occasions where booking numbers are exceptionally low, we do need to make difficult decisions to ensure we maintain a high-quality experience for every child. These decisions are never made lightly, and we fully appreciate the impact they can have on families.
We’d love to still welcome your daughter to Holiday HQ this Easter. We’re clubs nearby at both Wyndham Spencer Academy and Chellaston Fields Spencer Academy, and our team would be delighted to see you there.
Thank you again for your kind words about our on-site staff — we’re so proud of the teams who make our clubs such exciting and nurturing spaces. We hope to welcome you back very soon.
Kind regards,
Junior Adventures Group UK
Great half term holiday club
I've USED JAG holiday clubs for a while now and the one at the Crescent School in Eastleigh is great. My daughter loves going, always makes friends and even sees some of the same faces coming each half term. JAG plan an action packed week/weeks with themes that really entertain the kids and at the end of each day my daughter tells me what they did with a massive smile on her face. The staff are always so welcoming and happy. Would definitely recommend and it's well worth the cost especially if you book all week.
18. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for leaving this amazing feedback. We're pleased to hear that your daughter loves our clubs and the activities we offer during each school holiday; we love knowing that she leaves with a big smile on her face and we look forward to welcoming her back soon!
Kind regards,
Junior Adventures Group UK
My daughter attends JAG in Chislehurst
My daughter attends JAG in Chislehurst. The staff are kind, energetic and friendly. My daughter loves going there and it’s not too expensive. Highly recommend.
28. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're so pleased to hear that your daughter loves attending our club and that you find our teams friendly and full of energy!
We look forward to welcoming you back soon.
Kind regards,
Junior Adventures Group UK
First time for my son to come to copper…
First time for my son to come to copper box for the holiday week. He enjoyed it very much and I've been very happy with the experience here. Sophie is amazing. It's hard for my son and I as he's not understood as much as he has asd and adhd but being here has been a great experience for us he will definitely be back next time
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for sharing this amazing feedback! We're so pleased to hear that your son enjoyed our club at Copperbox last week and that Sophie and our team were able to give you peace of mind while he was in our care. We look forward to welcoming you back for the next school holiday!
Kind regards,
Junior Adventures Group UK
Dangerous experience, completely unsafe for kids
My son went to holiday club in Amersham Chiltern Leisure center on 17th Feb. The club finishes at 5.30. When I arrived there at 5.27 the receptionist tells me to go to soft play area where kids are. I went there and found my son standing outside of door alone lost and scared. No one was there. There was no sign out. I was furious and went to the hall where I left him in the morning and no one was there. How can you leave 6 year old child all alone by himself? this is unacceptable behaviour. He is only 6. It is affecting my mental health since. If you have no capacity to look after kids why you running it. Upon complaining someone called and said they will investigate. Shocking service.
17. Februar 2025
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for leaving this feedback. We’re sorry to hear about your experience at our Chilterns Lifestyle Centre club. The safety and wellbeing of the children in our care is so important to us, and please know that we take concerns like this very seriously.
Please be assured that we are actively investigating this matter to understand what happened and ensure that appropriate steps are taken. A member of our team will be in touch with you as soon as possible to discuss this further.
Once again, we sincerely apologise for the distress this has caused you and your son. If you have any further details you’d like to share in the meantime, please don’t hesitate to reach out to us at hello@junioradventuresgroup.co.uk or via 0333 577 1533.
Kind regards,
Junior Adventures Group UK
Incredibly poor customer service
Incredibly poor customer service. My child has been with this company for two years and, whilst the care she receives from the people at the club seems to be good, the club itself is impossible to contact!!
31. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, Thank you for taking the time to share your feedback. We're really pleased to hear that your child enjoys the care provided at the club – our teams work hard to create a great experience for all children.
We're sorry to hear you've had difficulty reaching us. We’d love to look into this further and improve our communication. For ease, we've used the Trustpilot 'Request Information' feature so you can share details privately.
Alternatively, our customer care team is available at 0333 577 1533 or hello@junioradventuresgroup.co.uk – they'd be happy to assist and investigate further.
Kind regards,
Junior Adventures Group UK
I use JAG for holiday clubs
I use JAG for holiday clubs, they are amazing. Not only are they flexible and affordable but they come up with fantastic activities for the kids everyday, my kids love it. Though I don’t use the after school clubs I don’t know what I’d do if I didn’t have JAG support in the holidays
28. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for leaving this great feedback. We're pleased to hear that you and your children love our holiday clubs! We look forward to hopefully welcoming you back soon for the February half term!
Kind regards,
Junior Adventures Group UK
Amazing school
I truly believe that this school in Ealing is exceptional. From the head teacher to the nursery staff, everyone is incredibly supportive and understanding. They genuinely listen to my concerns and demonstrate professionalism and a proactive approach in addressing them.
If only there were 10 stars to give—they truly deserve every one of them!
21. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Thank you for sharing this great feedback!
Kind regards,
Junior Adventures Group
Excellent wrap around care at Benson Primary
My son uses the JAG wrap around care at Benson Primary school. The booking system is pretty intuitive, availability is good, staff are attentive and very helpful, and they do a huge range of activities with the kids. Food is nutritional with good portion sizes, with a good amount of themed sessions. Haven’t really got a bad word to say, overall it is an excellent facility that I would recommend to anyone.
19. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for leaving this great feedback. We're pleased to hear that you and your son are happy with our wraparound club at Benson! I have passed along your kind words onto the team.
Kind regards,
Junior Adventures Group UK
Terrible Booking Service
The booking service is poorly managed and seems to lack concern for its customers. The facilities are often dirty and poorly lit, which has made my kids afraid to use the restrooms. Despite making reservations well in advance—ranging from one to six months—we still find ourselves on the waiting list. The logistics for accommodating demand are insufficient, and there is a clear disregard for customer needs, resulting in unreliable service.
I have followed up multiple times for confirmation but have received no positive responses. Other parents are also expressing their frustrations regarding this unacceptable service. Even with early bookings, we continue to end up on the waiting list. The lack of adequate logistics to manage demand is unacceptable, and overall, the service remains unreliable.
Recently, they changed their cancellation policy to require cancellations more than a week in advance, which discourages parents from making last-minute cancellations that could free up unused slots. Essentially, they never lose out.
10. Januar 2025
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for taking the time to share your feedback. We’re sorry to hear about your concerns regarding the facilities, and we’ll be passing this on to the General Manager and team for review.
We’ve also noted your experience with the waitlist and will ensure this feedback is shared with the General Manager to explore whether capacity adjustments might be possible so that we can welcome more children.
We value your input and appreciate that you have brought these matters to our attention. If there’s anything else you’d like to discuss, please feel free to contact us, referencing this review, at hello@junioradventuresgroup.co.uk or call us on 0333 577 1533.
Kind regards,
Junior Adventures Group
Reliable wraparound care
My daughter goes to wraparound club most days. She really enjoys the time there playing with her friends and the staff. It is great help for working parents!
11. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for leaving this amazing feedback! We're so pleased to hear that your daughter enjoys her time at our club with both her friends and our team.
We look forward to seeing you this year!
Kind regards,
Junior Adventures Group UK
Appalling website that does not allow…
Appalling website that does not allow parents to simply see what the offer is. Instead the parent is directed into a terribly designed process of registration. Nothing I have used on the website works well - the login system offers regitration through Google account, but it doesn't work, the maps are incredibly small and not granular enough, and when you have to choose your child's date of birth you have to page to the date month by month. Just amateurish and gives no confidence in their ability to manage professional care.
29. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for sharing your feedback with us. We’re sorry to hear about your frustrations with the booking process. While the system is provided by a third-party partner, we understand how important it is for the process to be smooth and user-friendly.
Our Customer Care Team is here to help and can guide you step by step to complete your registration through to your first booking. Please feel free to reach out at hello@junioradventuresgroup.co.uk or call us on 0333 577 1533 for personalised assistance.
Additionally, you may find our New to JAG page helpful: https://www.junioradventuresgroup.co.uk/parent-support/new-to-jag/. This page includes resources designed to make the registration process as straightforward as possible.
We know the registration process can take some time, but it’s our way of ensuring we have all the details needed to provide the highest quality care for your child. Thank you for bringing this to our attention, and we’ll pass your comments along to help improve the system for the future.
Kind regards,
Junior Adventures Group UK
Good after-school club
Good after-school club
My son is at St Edmund's Primary School, and he enjoys the sessions. It is much better than the previous club, which he very reluctantly attended. However, three things bother me: first, there is a high fluctuation of carers and there is no introduction of new carers, for example, by telling their names. Even the children sometimes do not know their names. Second, It seems that two carers are not always present, and I am sure this is a safeguarding issue. Third, we were sent incident reports during the first 6 months of the camp under the previous manager, but that stopped, although my son came home with injuries. Nothing serious, but we were not told about how they happened by the carers nor by an incident report.
All in all, we are happy with the club, and we hope that the personnel situation will be more stable soon.
2. Dezember 2024
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for taking the time to share your feedback with us. We’re delighted to hear that your son enjoys attending our club and that it has been a positive experience overall.
We appreciate you highlighting some areas for improvement. Please rest assured that we have shared this feedback with the General Manager for St Edmund’s, who will review and investigate further with the team. Safeguarding is our highest priority, and we are committed to continuously enhancing our communication, staffing stability, and the overall experience for children and families.
Your input is invaluable to us. If you’d like to discuss this further, please don’t hesitate to contact us at hello@junioradventuresgroup.co.uk or call 0333 577 1533, referencing this review.
Kind regards,
Junior Adventures Group UK
Not child friendly
I have been procrastinating writing this review but have decided to write at this time, in other to inform parents thinking about sending their children for holidays activities.
In summary, I signed up my daughter in advance for half term activities and paid fully for those days.
Unfortunately, my daughter became ill and she was not able to attend those activities be booked for.
I wrote to Junior Adventures Group, requesting a refund but they refused to make any refunds.
I wrote to Junior Adventures Group explaining to them that my daughter was unwell which required us going to hospital. What did Junior Adventures Group do? They replied to me with a generic email which bears no link to the content of my email, not even a sympathy for the little child.
This company is only interested in money, they are not child friendly. I will be very reluctant to recommend them
27. März 2024
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for sharing your feedback. We’re truly sorry to hear about your daughter’s illness and your experience with our service during this time. We understand how important it is to feel supported, especially in challenging situations, and we want to address this matter thoroughly.
To help us investigate your concerns and review the communication you received, we have used Trustpilot's 'Request Information' feature to find your details and locate the email trail. If you prefer, you can also reach out to us directly at hello@junioradventuresgroup.co.uk or on 0333 577 1533, referencing this review, and we will get back to you as soon as possible.
At Junior Adventures Group, we strive to support families while maintaining transparency about our policies. While our terms and conditions do specify that refunds are not issued for missed sessions, we deeply regret if our communication fell short of expressing the care and empathy you deserve.
We look forward to resolving this for you and hope to welcome your daughter to one of our clubs in the future.
Kind regards,
Junior Adventures Group UK
So happy to have JAG at our school!
So happy to have JAG at our school!
Junior Adventures Group provides the morning and after school childcare provision at my daughter's primary school, for which I am so grateful for. The booking system is easy to use and you can also speak with real person anytime. JAG is there for us for scheduled care and for those days when things pop up. As a working mum of 3, I don't know how we would manage without JAG. Thank you Mr. Jack and the team for keeping our kids safe, happy and engaged. Thank you JAG for bringing solutions to parents everywhere!
27. November 2024
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased to hear that you're happy with our services all round and that both you and your daughter love our clubs!
I have passed this review onto the team at your club so they can see your kind words.
Kind regards,
Junior Adventures Group
Great Club!
My son went few times now to the club at Whiteheath Primary school and he absolutely loves it! He always impatiently waiting for next time. Adults are always great there and my son has regular children friends. They also always have lots of different activities for kids. Will definitely keep using them. Thank you ))
1. November 2024
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for leaving this great feedback! We're pleased to hear that your son loves our club at Whiteheath Primary School and is looking forward to joining us again. We hope to welcome him back soon!
Kind regards,
Junior Adventures Group UK
Poor management and worst experience ever
Everything is last minutes. Poor time management. The back office doesn’t have enough staff to support. It has wasted my time and that of my two young children for the current half term holidays. I regret very much that I have chosen Junior Adventure Group. It is a nightmare. I won’t recommend Junior Adventure Group. Fantastic Kids is a far much better choice.
28. Oktober 2024
Bewertung ohne vorherige Einladung
Antwort von Junior Adventures Group UK
Hi, thank you for sharing your feedback. I’m sorry to hear about your experience with our service this October half term. We strive to provide a seamless experience for all families, and it’s disappointing to learn that we did not meet your expectations.
To assist you and investigate this matter further, we would need more details about your booking. Please email us at hello@junioradventuresgroup.co.uk or call us at 0333 577 1533, referencing your Trustpilot and Google review. Alternatively, please could you provide your parent ID or booking reference in this review and a member of our Customer Care team will be in touch. I have also used Trustpilot's 'Request Information' feature so that you can provide these details privately and securely.
We appreciate your feedback and look forward to promptly resolving this matter.
Kind Regards,
Junior Adventures Group UK
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