Initially there was an issue with my package and for some reason the measurements of the package were measured incorrectly. I emailed support, but there was some miscommunication because my emails wer... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
Do you like having your package stolen? Do you enjoy being ghosted for more than 2 months? Jetkrate got you covered! I am completely ghosted by these scammers for the past 2-3 months. No email respons... Mehr ansehen
Unternehmen hat geantwortet
Jetkrate was great - fast and accurate. Accepted my parcel from the store and zipped it into the international mail. The postal system, however, is another story. Parcel tracking doesn't work, an... Mehr ansehen
Unternehmen hat geantwortet
My experience with Jetkrate was professional, friendly & caring due to my circumstances. My case wasn't straight forward however this had nothing to do with Jetkrate. I worked closely with the Directo... Mehr ansehen
Unternehmensdetails
Vom Unternehmen geschrieben
Shop on UK or NZ Stores and Ship to anywhere in the world, for less.
Kontaktinformationen
76E Stoddard Road, Mount Roskill, 1041, Auckland, Neuseeland
- +6498893030
- support@jetkrate.com
- jetkrate.com
4.5
Hervorragend
329 Bewertungen
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
Fast and secured delivery
Fast and secured delivery. Packaged my contents nicely together. I recommend.
30. Juli 2024
Antwort von Jetkrate
Hi Jordan,
Thank you for the fantastic review! We're thrilled to hear that you were happy with our fast and secure delivery, and that your items were well packaged. We really appreciate your recommendation and look forward to serving you again in the future!
Antwort von Jetkrate
Thank you for your 5-star review! We're glad to hear that you found our service to be good. Your satisfaction is important to us, and we appreciate your feedback. If there's anything we can do to make your experience even better, don't hesitate to let us know!
Amazing Experience
Jetkrate is one of those services you don't know exists until you need it, then you're so happy it does!
I found a hard to find collectable but it was in NZ and they wouldn't ship internationally. I was extremely saddened until I started researching and found Jetkrate! And, lo and behold, they provided the exact service I needed!
They made it extremely easy to set up a free account and get an address. Once they had my item, they messaged me and gave me at least 4-5 shipping options so I could pick the best balance between speed and price. And I love that thet repackage to try and consolidate to save you on shipping.
If you don't purchase internationally, you'd never know Jetkrate exists but the second you need them, it's fast and easy. Will definitely use them again if I purchase more international items and need shipping help.
22. Juli 2024
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi Bekah,
Thank you so much for your fantastic review! We're delighted to hear that Jetkrate was able to help you secure your hard-to-find collectible from NZ. It's always our goal to make international shipping as smooth and cost-effective as possible, and we're glad you found our services easy to use. We appreciate your kind words about our repackaging and shipping options. We look forward to assisting you again with any future international purchases. Thanks for choosing Jetkrate!
Antwort von Jetkrate
Thank you for the fantastic review! We're so pleased to hear that you found our service easy to use. We look forward to serving you again in the future. Your satisfaction is our top priority, and we're glad we could make your experience a smooth one. See you next time!
Antwort von Jetkrate
Thank you for sharing your feedback. We're sorry to hear that your item took longer to arrive than you had hoped. We understand how important timely delivery is and we strive to be transparent about the shipping times associated with each service option.
You selected the NZ Post Economy service, which, as noted during the selection process, offers the most economical rates with an estimated delivery timeframe of 3 to 13 working days. Your shipment was dispatched promptly on 2nd May after receiving payment on 1st May, and delivered within the expected timeframe by 20th May, which marks the 13th working day.
While we ensure swift dispatch from our warehouse, the delivery times can vary based on the courier's operations, over which we have limited control. We appreciate your understanding and sincerely regret any inconvenience this may have caused.
We hope this information clarifies the situation and would be grateful if you could consider updating your review to reflect this understanding. Of course, our customer support team is always here to assist with any further inquiries or follow-ups you might need.
Thank you for choosing Jetkrate, and we look forward to serving you better in the future.
Antwort von Jetkrate
Thank you for the great review! We're delighted to hear that you found our service quick and easy to use. At Jetkrate, we strive to keep things simple and efficient for our customers. Looking forward to assisting you again soon!
Excellent experience with Jetkrate
Jetkrate is excellent! They forwarded my recent shipment expediently, easily, and cost effectively. Australian suppliers had no stock of the item that I required, and no estimated availability; and the overseas manufacturer couldn’t ship to Australia due to supplier exclusivity arrangements. However, they would ship to NZ! Was very impressed - will definitely use your services again.
3. April 2024
Antwort von Jetkrate
Thank you so much for your excellent review and for sharing your experience with Jetkrate. We're delighted to hear that we could help bridge the gap between the manufacturer's shipping restrictions and your needs, ensuring you received your item quickly and cost-effectively.
Your situation is a perfect example of how our service can provide solutions when traditional routes don't work due to local unavailability or shipping restrictions. We're thrilled that our forwarding service met your expectations and that you found the process expedient and easy.
We look forward to serving you again and are here to assist with any future shipments you may need. Thank you once again for choosing Jetkrate and for your high recommendation. It's our pleasure to have provided a service that left such a positive impression.
Provides good customer service, tech platform not intuitive
I initially had loads of problems with using JetKrate; however the owner was super helpful and patient in helping me resolve the issues - provided excellent customer services, once I could reach a person ☺️
27. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Hi Amber, thanks very much for providing your package number. We've finally been able to identify you and contact you. We hope we were able to resolve the challenge you were having with your payment being stuck on hold due to a mismatch between your registered email address and your payment email address. Should you continue to have any issues, please don't hesitate to reach us directly. We sincerely apologise for the delays caused due to not being able to connect with you. We'd be grateful if you can kindly update the reviews you've left if we've been able to improve your experience.
Took customer service a few emails for…
Took customer service a few emails for them to respond.
Below average this time.
15. März 2024
Antwort von Jetkrate
Thank you for taking the time to share your feedback with us. We sincerely apologise if our response times did not meet your expectations this time around. At Jetkrate, we strive to provide prompt and efficient customer service, aiming to respond to all inquiries within 1 business day, as communicated on our contact us page.
We understand that when you reached out over the weekend, there was an expectation for an immediate response. Please know that our team works diligently during business hours to address all customer queries as swiftly as possible, and we're continually looking into ways to enhance our responsiveness, ensuring that every interaction with us is smooth and satisfactory.
Your feedback is invaluable to us as it helps us identify areas for improvement. We appreciate your patience and the opportunity to serve you. Please rest assured, we are committed to improving our service levels and hope to exceed your expectations in the future.
Thank you for choosing Jetkrate, and we hope to have the opportunity to serve you better in your next experience with us.
First time trying jetkrate
First time trying jetkrate and my parcel arrived in the US from NZ safe and sound. Very practical and efficient and liked the variety of shipping options. Will use again.
18. März 2024
Antwort von Jetkrate
We're absolutely delighted to hear about your positive first experience with Jetkrate, and we're thrilled that your parcel arrived safely and soundly from New Zealand to the US. It's wonderful to know you found our service to be practical and efficient and that the variety of shipping options met your needs.
Thank you for taking the time to share your experience and for giving us the opportunity to serve you. We're committed to providing a seamless and satisfying shipping experience, and it's feedback like yours that keeps us motivated to continually improve and offer the best possible service.
We're looking forward to assisting you with your future shipping needs and are here to ensure your next experience is just as positive. Welcome to the Jetkrate family, and thank you once again for choosing us!
Very efficient.
18. März 2024
Antwort von Jetkrate
We're thrilled to receive your 5-star review and to hear that you found our service very efficient! At Jetkrate, efficiency is at the heart of what we aim for - ensuring that your shopping and shipping experience is as smooth and hassle-free as possible.
Your feedback is greatly appreciated and serves as a wonderful motivator for our team to continue delivering the high standard of service you’ve experienced. We're here to make international shopping easy and accessible for everyone, and it's fantastic to know we're achieving that goal.
Thank you for choosing Jetkrate and for taking the time to share your positive experience. We look forward to serving you again soon!
Unclear about cost upfront until I went…
Unclear about cost upfront until I went to get my shipment then cost doubled.
15. März 2024
Antwort von Jetkrate
Dear Matt,
We’re truly sorry to hear about your disappointment with the shipping costs from our UK warehouse to your address in the US. At Jetkrate, transparency and clarity in our pricing are paramount, and it’s concerning to us that you felt surprised by the final costs.
We strongly encourage our customers to utilize the pricing calculator on our website (www.jetkrate.com/pricing) to get an accurate estimate of shipping costs before proceeding with their orders. This tool is designed to provide a comprehensive breakdown of all potential costs involved in the shipping process to prevent any surprises.
The total cost of £37.62 for shipping a vinyl record via DHL, while seeming steep, is reflective of the standard pricing in international shipping, taking into account the full range of services we provide. These include receiving, screening, storage, and preparation of packages for international export, beyond just the courier costs. We strive to maintain these prices as competitive as possible, considering the quality and range of services offered.
We understand the importance of cost-effective shipping options for our customers. As our UK warehouse service is relatively new, our current courier option is limited to DHL. However, we are actively working on introducing more economical courier choices in the future, which will allow our customers to select services that best suit their budget and timing needs.
Your feedback is invaluable to us as it helps us identify areas for improvement. We are committed to enhancing our services and would appreciate the opportunity to discuss this matter further with you. Please feel free to reach out to our customer service team directly for assistance or with any further concerns.
We apologize again for any inconvenience or disappointment experienced and thank you for bringing this to our attention. We’re dedicated to improving your experience and hope to serve you better in the future.
Surprised how easy it was
To be honest I didn’t think it was going to work - a package forwarding company but it was very easy to set up and nothing complicated about it. You buy products in NZ or UK - the company gives you an address and each product you buy, you send to them, they can combine and send it on to you. Very easy and what a smooth process. Would recommend and definately will be buying more in NZ! Thank you! Great experience!
8. März 2024
Antwort von Jetkrate
Thank you for taking the time to share your positive experience with us! We're delighted to hear that you found our service surprisingly easy to use and that the process was smooth from start to finish.
At Jetkrate, we strive to provide a seamless and convenient experience for our customers, and we're thrilled to hear that we met your expectations. Your recommendation means a lot to us, and we look forward to assisting you with your future purchases from New Zealand or the UK.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We're here to help!
Thank you once again for choosing Jetkrate. We appreciate your trust and support.
Good service. I could not find my parcel on line
I could not find my parcel on line. Hanna got back to me quickly and sent me a link. Very happy with service
4. März 2024
Antwort von Jetkrate
Thank you so much for sharing your positive experience, Terry! We're delighted to hear that Hannah was able to assist you promptly and resolve your issue. At Jetkrate, we aim to provide responsive and helpful customer service every step of the way. We look forward to serving you again soon! 🌟
Antwort von Jetkrate
Dear Valued Customer,
Thank you so much for your 5-star review on Trustpilot! We're delighted to hear that your experience with us was not only easy but also smooth from start to finish. At Jetkrate, we strive to make international shopping and shipping as hassle-free as possible, and it's great to know we've achieved that for you.
Should you need to ship anything else in the future, or if you have any questions, remember we're just an email away. We look forward to making your next experience with us just as seamless.
Jetkrate ⭐️⭐️⭐️⭐️⭐️
Finding an item that really speaks to you is a great feeling, being hit with reality when shops don’t ship overseas, I found Jetkrate and that little problem went out the window! The system they have is brilliant and incredibly easy to use, the team is quick, efficient and friendly! I can’t say enough positive things about this company, I just used their services to acquire an item color not sold in U.S. retailers and it was perfect, DHL is taking care of the rest after Jetkrate facilitated the logistics and package hand off, couldn’t be happier and the price is always nice!
16. Februar 2024
Bewertung ohne vorherige Einladung
Antwort von Jetkrate
Dear Andrew,
Wow, thank you for such a glowing review! We're thrilled to have made your shopping experience seamless and to have brought your desired item right to your doorstep. It's heartening to hear that our system and team have met your expectations in every way.
Our mission at Jetkrate is to bridge the gap between global retailers and shoppers like yourself, ensuring that geographical boundaries don't limit your access to the perfect items. We're glad that we could facilitate the logistics efficiently and at a pleasing price point.
Enjoy your uniquely colored item, and we look forward to serving you again soon. If there's anything else you're eyeing that's not available in the U.S., you know where to find us!
Win Win for both parties
I have found the service provided by all at JetKrate was a pleasure and to be commended. All arrived safely.
Ta heaps
1. Februar 2024
Antwort von Jetkrate
Dear Willoughby,
Thank you so much for taking the time to leave us this fantastic 5-star review on Trustpilot! We're thrilled to hear that your experience with Jetkrate was a pleasure and that everything arrived safely.
Our team works hard to ensure that our service is efficient and stress-free for our customers, and it's always rewarding to receive such positive feedback. Your kind words serve as a great encouragement to all of us here at Jetkrate.
If you need to ship more items in the future or have any questions, remember that we're here to help. Ta heaps for choosing Jetkrate and for your commendation. We look forward to serving you again!
Firstly
Firstly, the pricing for your services seemed disproportionately high, especially when compared to other delivery options. This aspect significantly influenced my decision, and I believe reconsidering your pricing strategy could benefit both the company and its customers.Secondly, the repacking process was not up to the professional standards I expected. The items received showed signs of mishandling and inadequate care during the repacking phase. This aspect is crucial for maintaining the integrity of the products being delivered. Lastly, there appeared to be a disconnect in communication, as my attempts to convey specific instructions or concerns were not adequately acknowledged. Listening to customer feedback is vital for providing a service that aligns with their expectations.
I appreciate your attention to these matters and hope that my feedback can contribute to enhancing the quality of your delivery service.
30. Januar 2024
Antwort von Jetkrate
Dear Mohamed,
We're truly sorry to hear about your dissatisfaction with your recent experience using Jetkrate. Your feedback is extremely valuable to us, and we take your concerns seriously.
Regarding the pricing, we understand your concern and want to ensure that our rates are competitive while reflecting the high-quality service we aim to provide. Our pricing takes into account the actual weight or volumetric weight of shipments, whichever is greater, as is standard practice in the industry. We strive to be transparent about this and are always willing to explore more cost-effective options with our customers.
We're concerned to hear about your repacking experience and would greatly appreciate the opportunity to review any photos of the packaging you can share at support@jetkrate.com. This will help us address and rectify any mishandling issues immediately.
Communication is key to our service, and we're disappointed to learn that you felt a disconnect. We're committed to ensuring clear and responsive communication and will review our processes to improve where necessary.
We understand the impact of receiving a service that doesn't meet expectations and are here to make things right. Please reach out to us directly at support@jetkrate.com so we can discuss a satisfactory resolution and consider any adjustments that may be appropriate for your situation.
We're dedicated to continuous improvement and hope to have the chance to restore your confidence in our services.
Antwort von Jetkrate
Hello,
Thank you for your concise and positive review! We're delighted to hear that everything was to your satisfaction and that we were able to deliver our service on time. At Jetkrate, we strive to provide an efficient and reliable service to all our customers, and it's wonderful to know we've achieved this for you. Looking forward to serving you again soon!
shipment to US
Your team did a great job. Got my parts with no issue and in a short time.
17. Januar 2024
Antwort von Jetkrate
Hello Gary,
Thank you so much for your positive feedback and for taking the time to post this review. We're glad to hear that your parts arrived without any issues and in a timely manner. Our team strives to provide efficient and hassle-free service, and it's great to know we hit the mark for you. We look forward to assisting you again in the future!
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