I bought the bundle, elite, face, and neck/chest but have not used them long enough to assess how well they work. One opportunity I’ve observed is that the organization doesn’t know what I’ve alrea... Mehr ansehen
Unternehmen hat geantwortet
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Ease in navigating the website and placing the order. Promptness in receiving the product, received earlier than stated. Reached out as I need larger cushions as the helmet is slightly too big, waitin... Mehr ansehen
Unternehmen hat geantwortet
I purchased 3 different products from irestore site. Other than products being really on the very expensive side in general my experiences were good. Ordering is easy, shipping is smooth, products are... Mehr ansehen
Unternehmen hat geantwortet
I ordered the iRestore Elite to be delivered in Canada, as I live in Spain, while I was visiting the country. I did everything I was supposed to do: I placed the order within the delivery timef... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
- Fachhandel für Haarpflegeprodukte
- Haarersatz-Service
- Laden für Gesundheits- und Kosmetikprodukte
- Medizintechnikhersteller
Vom Unternehmen geschrieben
iRESTORE is the trusted leader in innovative red light therapy solutions, with over 500,000 satisfied customers. Our FDA-cleared systems combine the most powerful lasers and LEDs on the market, clinically proven to promote hair regrowth and support younger-looking skin. Harnessing the power of advanced low-level laser therapy (LLLT), our devices stimulate cells, increase cell metabolism, and improve circulation, helping you achieve fuller hair and firmer, healthier skin. From combating hair loss to reducing signs of aging, our cutting-edge technology offers a complete wellness routine. Committed to quality and customer satisfaction, we also offer a range of premium hair and skin care products to complement your journey toward a healthier, more confident you.
The Most Trusted Laser Device Brand
Vom Unternehmen geschrieben
- FDA-Cleared Technology and Dermatologist-Recommended
- Join our 500,000+ confident customers who’ve seen incredible results with iRESTORE.
Industry Leading Money-Back Guarantee
Purchase with confidence
We stand by the effectiveness of our products, offering an industry-leading guarantee:
Our advanced laser devices for hair growth come with a 12-month money-back guarantee. This extended guarantee ensures you have time to achieve real, visible results.
For our skin care devices, we offer an unmatched 100-day money-back guarantee—so you can confidently experience visibly firmer, younger-looking skin.
If you're not completely satisfied, you can return the device within the guarantee period for a refund.
Kontaktinformationen
16811 Knott Ave, 90638, La Mirada, Vereinigte Staaten
- 1-888-487-1790
- info@irestorelaser.com
- irestorelaser.com
Meet the iRESTORE Elite
3.6
Akzeptabel
1131 Bewertungen
Hat 99 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
I placed an order and immediately…
I placed an order and immediately realized I used the wrong card. I went online to try to cancel the order so I can reorder with the correct card. You cannot cancel online. I then called to centerline the order I just placed 5 minutes earlier at 11:30pm. I was told there will be a 10% cancellation fee, so basically $100 bucks to cancel an order that was 5 minutes old. Screw that.
4. März 2026
Antwort von iRESTORE
Hi Thomas,
Thank you for sharing your concern. We understand how frustrating this situation can be.
Our policy states that once an order is successfully placed, it is immediately processed in our system for fulfillment. Because of this, cancellations are subject to a 10% cancellation fee to cover payment processing and administrative costs incurred once the transaction is completed.
Upon reviewing your order, it appears that it has already moved forward in the processing stage. As a result, the order has been proceeded with as scheduled. If you still need assistance after receiving the item or have any other concerns, please feel free to reach out and we will be more than happy to help.
We appreciate your understanding.
Time will tell
These prices are wild for something that may not even work. It's kinda sad the world we live in. This company takes advantage of desperate people. These products are made in China and are cheaply made. It cost nowhere near the price of these products. You guys should be ashamed of yourselves.
8. März 2026
Antwort von iRESTORE
Hi Zachary,
I hear your frustration, and I appreciate you being candid about how you feel.
That said, I want to clarify a few important points. Our devices are not cheaply made or arbitrarily priced. They are built using premium, medical-grade materials and are specifically designed with safety, durability, and effectiveness in mind. Each component—from the internal electronics to the light-emitting elements—is selected and tested to meet strict quality and safety standards.
In addition, the pricing reflects more than just the physical product. It includes:
Extensive research and development behind the technology
Clinical testing and safety certifications
Quality control and manufacturing standards
Customer support and warranty coverage
We understand that results can vary from person to person, and it’s completely valid to question whether something will work for you. That’s why we aim to be transparent about expectations and provide guidance on proper use to maximize outcomes.
Your feedback is important, and we take concerns like this seriously. If there’s anything specific about the product or your experience that you’d like us to address, We're here to help.
easy transaction- product is easy to…
easy transaction- product is easy to use - now we wait to see if it works.
3. März 2026
Antwort von iRESTORE
Hi Rebeccah,
Thanks for the feedback and wishing you all the best!
Customer service listened to me and was…
Customer service listened to me and was supportive and understanding in my concerns. They were also responsive in a timely manner to get my situation solved. I was very pleased
6. März 2026
Antwort von iRESTORE
Hi Francie,
We're delighted to know that your concern was handled smoothly. Your satisfaction is our priority. Thanks, and wishing you all the best!
Excellent!!
Excellent!!! Thank you!! I try and use this everyday!!!😊
21. März 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Nancy,
Thanks for the feedback and wishing you all the best!
So far- I love it!!
So far- I love it!!!
Question though- it only charges to 75%.
I have had it for 5 day
6. März 2026
Antwort von iRESTORE
Hi Sonia,
Thanks for the positive feedback.
What you’re seeing is actually normal behavior for the Illumina Face Mask—not a defect in most cases.
The device doesn’t display 100% like a phone. Instead, it charges in fixed increments: 25%, 50%, and 75%, and 75% is effectively “fully charged.”
Why it looks like it only goes to 75%
The display is not a full percentage scale
It only shows 3 levels (25 / 50 / 75)
Once it reaches 75%, the screen turns off when fully charged
So if your mask:
Reaches 75%
Then the display turns off after some time
👉 That usually means it’s already fully charged. Let us know if you have more questions or concerns. Thanks!
Good quality but expensive
I like the product! But read all the fine print, especially if you purchase from outside of the States because it gets very expensive (exchange rates, shipping, customs and duties). Just be aware of the price upfront, versus the actual cost after receiving the item. It’s always way more expensive than you might think!
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Kenneth,
Thank you for your feedback! We’re glad to hear you like the product.
For international orders, the total cost may be higher than the listed price because of a few additional factors:
Currency exchange rates – your bank or card provider may convert USD to your local currency at their current rate.
International shipping fees – costs for delivering the package overseas.
Customs duties, taxes, or import fees – these are charged by the destination country’s customs authority and are outside of our control.
These charges vary by country and are typically collected by the carrier or customs office upon delivery. We always recommend checking your local customs policies to better estimate the final cost before ordering.
Now a customer for life
Given my long history of terrible experiences with customer service at other companies, I am DELIGHTED to report that iRestore replaced my helmet with speed, courtesy, and 100% backing of my warranty. Thank you! You have earned a customer for life.
4. März 2026
Antwort von iRESTORE
Hi Deborah,
Thanks for the kind words! We're glad to hear that your issue with the device was handled smoothly. Your loyalty means a lot to us, and we truly appreciate your support. Wishing you all the best!
High quality product and great service-
High quality product and great service-
I have only been using it about a month but am very much looking forward to a positive solution to my hair loss.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi,
Thanks for the feedback, and I look forward to hearing positive results in the coming weeks!
I had trouble registering and I was helped quickly.
I had trouble registering and I was given help immensely
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Deborah,
Thanks for the positive feedback and wishing you all the best!
Easy and fast process
4. März 2026
Antwort von iRESTORE
Thanks for the feedback and wishing you all the best!
Antwort von iRESTORE
Hi Thuy,
Thanks for the positive feedback and wishing you all the best!
Antwort von iRESTORE
Hi Thomas,
Thank you for your feedback. Our device is premium-made with high-quality, medical-grade components, which is reflected in its price.
The design also ensures consistent and effective light therapy coverage during each session. We appreciate you sharing your thoughts.
Excellent device
Excellent device, amazed by the quality
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Yuri,
Thanks for the kind words and wishing you all the best!
Easy and delivered as promised
Easy and delivered as promised. Great packaging.
9. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Diane,
Thanks for the feedback and wishing you all the best!
The shipment is fast
The shipment is fast. The products are nicely packed. The helmet case is great to use during my trip.
15. Februar 2026
Antwort von iRESTORE
Hi Joyce,
Thanks for sharing your positive experience and wishing you all the best!
25% restock fee for returns
I wished I had read through the fine print before purchasing the Irestore Elite Helmet. While the one-year trial period to return this product is generous, I was not aware of the nearly $500 (25%) restocking fee. I wish the company was more direct with buyers about this return policy.
27. Februar 2026
Antwort von iRESTORE
Hi Kirk,
Thank you for sharing your feedback. We understand how important it is for customers to clearly understand the terms before making a purchase, and we appreciate you bringing this up.
Our 365-day money-back guarantee allows customers to try the device for up to one year. If you decide to return it within that period, a 25% restocking fee is applied to the refund, which helps cover refurbishment, testing, and processing of returned devices to ensure they meet quality standards for future use.
We understand that return policies can sometimes be overlooked, and we truly appreciate your feedback. It helps us improve how we communicate these details so customers can make fully informed decisions before purchasing.
Be careful before you purchase
Unfortunately my experience has not been a positive one. I went and purchased the iRestore executive one and throughout the purchase process, nothing was mentioned about custom/duty free (I live outside of US). Once the product arrived, I was slapped a $250+ custom fee. I understand that's outside of the company's control but the company should make it clear to consumers that there might be an additional fee that we would have to pay for. I refused the package and it was to be sent back to sender. When I contacted customer service, they informed me that I would have to pay return shipping (which is fine), 25% service fee, and any custom fee for the package going back to USA. I'm not sure why it's a 25% and not a flat rate of return fee. Especially since the website advertise 100% satisfaction or refund. Also, why am I responsible for custom fee when the package is going back to original sender? Overall, the customer service made me feel like they just wanted to scam money from me and it did not feel like a legit reason for all the deduction. Their products are not cheap and overall customer service follow through is terrible.
2. März 2026
Antwort von iRESTORE
HI Angela,
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience. We understand how frustrating unexpected fees can be, especially when ordering internationally.
Please note that orders shipped outside of the United States may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are determined by the local customs authority and are not collected or controlled by our company. Because customs regulations vary widely from country to country, we are unfortunately unable to predict the exact amount that may be charged. For this reason, we advise international customers that these potential fees are the responsibility of the recipient.
Regarding refused shipments and returns, when a package is declined or returned to sender from an international destination, several costs may be incurred. These can include return shipping charges from the carrier, applicable customs processing fees for the return shipment, and a 25% restocking/service fee as outlined in our international return policy. This policy helps cover handling, processing, and international logistics costs associated with returned devices.
We understand that our 100% satisfaction guarantee may cause confusion in these situations. While we do stand behind our products and offer refunds for eligible returns, international orders are still subject to the applicable shipping, customs, and restocking policies since these costs are outside of our control.
That said, we genuinely value your feedback and will be sure to share your comments with our team, as transparency around international shipping fees is very important to us. If there is anything further we can review regarding your order, please let us know and we’ll be happy to assist.
Hair loss is upsetting. Even at age 76!
My order was quick and easy thru the website. The iRestore Elite ID510 came in 11 days. I really enjoy using my Elite. I have completed the first 2 months and am half way thru my third month.
The 12 minute sessions seem very short and almost too easy 😀 I have noticed way less hair fall and some very short new hair YAY! At this point, I am Very pleased with my iRestore Elite and plan to continue using it as part of my life. I recommend the Elite to anyone who is frustrated with the upset of hair loss and doesnt want to use chemicals for the long term. Thank you iRestore!!! D.Ash
15. März 2026
Bewertung ohne vorherige Einladung
Antwort von iRESTORE
Hi Deane,
We’re thrilled to hear that your iRESTORE Elite device arrived quickly and that you’re seeing positive results so far.
We’re excited that the device has become a part of your routine and that you feel confident recommending it to others. Thank you for trusting iRestore on your hair growth journey!
There is no level of customer service
There is no level of customer service.
Agents feel cold do not empathize. All they do is remind you of this policy or that policy. I’m returning a brand new, unused device but there’s still a 25% restocking fee. This is not very consumer friendly.
I recommend purchasing a better product elsewhere. I’m sure there’s better more durable and less flimsy feeling devices out there or purchase via Amazon.
Based on the operating temps this device seems to have planned obsolescence in mind to keep profit margins high.
24. Februar 2026
Antwort von iRESTORE
Hi Jovaun,
Thank you for sharing your feedback. We sincerely apologize if your experience with our customer service felt impersonal or frustrating, as this is not the experience we want our customers to have.
We appreciate you bringing this to our attention and for giving us the opportunity to make things right. Your feedback will be shared with our team so we can continue improving our support.
So funktioniert Trustpilot
Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.
Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.
Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.
Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.
Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.
Hier finden Sie 8 Tipps für das Schreiben von Bewertungen.
Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.
Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.