international.evri.com Bewertungen 224

Some how they can never find your address on the day of delivery but magically locate you the next day, and even if you have 24/7 receptionist at your residence Evri somehow misses everyone and gaslights the customer saying you weren't in.

Sometime around New Year Evri implemented a new policy. If you send a parcel to EU without paying customs duty / tax in advance, they only give 5 days for the recipient to pay. If it is not paid in that time, they return the parcel to the sender. As a person running a small business from my own website, it is not favourable to pay in advance for many reasons. For a whole year I sent parcels to the EU and let the recipient pay, and all went relatively smoothly. In January alone I have had 9 parcels returned (more than a quarter of those sent). This policy is not working and I cannot use Evri while it continues. They advertise that they are cheaper than Royal Mail, and they are, but not when you factor in that you have to resend a returned parcel or the customer asks for a refund. Customer service, not by phone (they don't do that), but by Live Chat is next to useless. There seems to be no communication between internal departments, so even when a case is raised they still send parcels back before the case is reviewed. Honestly this is totally hopeless and I will send with Royal Mail in future.

Paid for 4-6 working days delivery.
It took them 1 month to deliver parcel.
POOR
no partial refund even offered as service is not guaranteed.

Waited in 2 days running now and evri can't even deliver a calender ,worst delivery company I've ever come across ,customer service is zero and can't even answer the phone !!!!!

I don't understand what's wrong with these stupid delivery drivers if they can't even bring a 200grams parcel to your door then they shouldn't be working in a delivery job they taken a picture saying it's deliverd but it was to down stairs flat which I couldn't find.. stupid

First time using EVRI, to send a parcel UK to Germany. Won't be repeating. Family members had left stuff behind when staying in UK for Christmas. Online booking service and printing label at drop off Parcel Store was pretty good. Progress and status updates within UK was OK though slow; 7 calendar days until Customs clearance at UK international hub. But once in Germany service was worse. An attempted delivery was logged (after another 7 days) but in reality no-one called at the address. Parcel was taken to an unspecified parcel shop, though this wasn't requested by the recipient, and no further delivery attempts were made. After 3 days I raised an enquiry via the "bot" to find out which shop it had been taken to. I was told quickly that the courier couldn't find the delivery address in Berlin (nonsense...) but it took another 7 days to get the parcel shop address, which was quite far from the delivery address. When they finally collected their parcel, to add insult to injury they had to pay 13 euros in Customs charges even though (as a retired Customs official) I know none were due.

I’m afraid I must buck the trend of negative Evri reviews. My deliveries coming from abroad via Evri rarely arrive late, which is more than I can say for Royal Mail, and our driver is always very friendly and helpful. So they get top marks from me.

The Worst company ever never keep you updated. You can never get in touch with them and speak to a person STAY CLEAR.

They are suppose to collect packages from my place (high street shop returns) and they simply don't came yet claim they tried to pick up the parcel but the parcel had been picked up before. It's a scamming 'business'. Avoid at all costs.

My father passed away, and we had to send a hard copy of his will to South Africa to wind up his estate. Tracking shows "arrived at international hub" after which no updates for 3 weeks. I raised a case and was told "investigating with courier"??? There is literally no way to contact anyone to find out status, explain the urgency or just get them to send confirmation that the parcel was lost so we can go to a judge and have affidavits sworn. I will never use Evri again. It is going to cost hundreds of pounds to rectify this if we can ever get an answer to the case raised which has been sitting with no updates for over 10 days now

I have been sent 2 parcels. I did not order either. I live in Bristol. One parcel should have gone to Milton Keynes and the other to Bromley. They were posted through the letter box. There is no way to contact Evri to send them back. No wonder no one gets their parcels.

AVOID!

If you do not keep the package or receive it damaged, you cannot file a complaint.
There is no possibility of any contact with a live person, the only thing you can do is click with the bot.
This company should be shut down and face the consequences.

Bought an item on e bay and had a tracking number from Evri stating had the parcel delivery pending only to find they have not delivered and no way to speak to them and a second rate courier who is unfit for the purpose of parcel deliveries and not the first time

Please do Not use Evri they are supposed to be the new improved Hermes..Joke!!
I sold items on ebay sent via Evri..Evri has lost 4 of my items which are expensive
It's clear parcels are stolen in house as so many others have the same issue.
No customer service whatsoever so I'm out of pocket by several 100 pounds
please avoid these cowboys at all cost
This company should be closed down

Bought an item on ebay, the sender gave it to Evri.
Evri admitted they had it :
"We've received your parcel at the ParcelShop and will be collecting it shortly"
But never delivered it. Despite trying to contact them, got no new information and the status didn't change.

Poor customer service "dropping you like a hot potato" rather than addressing the issue (losing parcel + not reimbursing cost of shipment, not reimbursing £20 protection). Referring to forms and claim links that don't work.
Might be more expensive with other companies (not even sure), but definitely worth it.

You can't polish a t@*d but you can role it in glitter!! Hermes, the t@*d of delivery services couldn't make their service any better so they renamed it, ie; rolled it in glitter! Nope, still didnt improve the joke of a service.....lost my Vinted parcel pre Xmas, now say they delivered £133 worth of goods through my letterbox...including 7 items of clothing & a pair of shoes...through a normal sized letter box!! Needless to say we have not actually received the parcel!! Please just give up & admit defeat Evri!!

Parcels not delivered, then says delivered and hasn’t been delivered 4 local people with the same experience.The Police should look into this company as businesses have to replace the stolen items it’s an absolute disgrace. Customer Service does not exist why do businesses use them.

DO NOT USE THIS COMPANY
I posted a parcel on Dec 5th that was never delivered & I understand that things can get lost but there is no way of claiming through evri. All communication is automated & after several weeks of trying I cannot speak to a person & the tracking says I still have the parcel.
I have checked the drop off shop 3 times & it was definately collected, they did state that during the Xmas rush there were temp staff collecting with no scanners which may be why it's not on their system.
I have had to refund the customer & am now out of pocket with no way of resolving it with evri.
Will use a different courier in the future & looks like I will have to go to the small claims court to get my money back.
D Renney

Same crap service, different day