international.evri.com Bewertungen 224

Mijn bestelling zou geleverd zijn met bestelnr h02v3a4094643207 volgens de track&trace om 18u4 maar niemand gezien en wij waren thuis is ook niet aangebeld dus met andere woorden het is niet geleverd en mijn geld ook kwijt waarschijnlijk dus ik zou zeggen evri actie ondernemen of ik onderneem zelf actie vind het een beetje ruiken naar oplichting

I am supposed to receive a package from Evri International. It comes from the UK and is sent to a country in the European Union. I'm supposed to pay taxes and duties which is fine. If they would accept more than just a credit card payment. This is already the second try of receiving the same product. I have reached out last time and explained it to them but I only got a preset message reminding me that I have to pay, not looking for a solution at all. Don't even order from places that use Evri International, it's not worth it.
Changes they could do would be to actually answer customer questions and problems. And to accept more than exclusively credit card payment.

no urgency given to any parcels. In the latest instance, its taken 7 days to get from Basildon to London, waiting for a plane to go to NZ. Is Heathrow closed or something? I was just there, so I know its not.
Why sports direct changed to these bozo's I don't know. SD orders used to arrive in NZ in 10 days, Evri is at 7 days and its still at source.

crxxp and thats being generous..
do not post items tracked by this mickey mouse company .....my items have not arrived and wont track.....diabolical.....how they are allowed to trade i dont know.....and dont bother with chat either....you get a x wit with a script. who, when i provided the number . it wasnt trackable then cut off.....after which he had the audacity of sending a how did i do questionaire.......im fuming..

Sent £272 worth of returns to the US from the UK, after over month the returns were posted back to me with no explanation, the returns window has now closed. I insured the parcel with EVRI. The telephone number is just automated as is the “online chat”. There was no one I could speak to. I submitted a claim and they replied saying as a gesture of goodwill they’d refund the postage cost of £26 (what about the £272 I am now down and that was insured). There is no method for complaint, it is an absolute joke. Worse delivery company ever. AVOID!!!!

Tried sending personal items to Finland as removal goods (I'm moving there from the UK), and went through the proper process with Finnish customs ie filled in a form declaring the items as removal goods, which therefore are exempt from customs duty as per Finnish law. Evri ignored this and insisted I pay customs or they won't ship the parcels. So pretty much made up their own rules around customs. I refused to pay, so they will send the parcels back to me but refuse to refund the shipping costs. The customer service person Lisa Leigh specifically completely ignored me when i told her about the Finnish exemption rules.

Hate this company. They don't take any action towards their delivery driver who are stealing our products and money

I paid extra for additional cover as I was sending an item worth £160 abroad. The item was not on the list of prohibited or not covered items. The parcel went missing, tracking info was never updated so i started a claim and provided all the proof they requested. After a couple of weeks of "investigation" I received an email saying "We couldn't approve your claim". No reason provided, no explanation, nothing! Bloody joke!

I am taking it to small claims court and advise you all to do the same!

DO NOT USE ! Paid £11.69 for a small package to go to France but it got delivered to me instead !!
Took it to the post office & we tried again.
Second time came back to me !! Just a stupid BOT Chat to complain to! No complaints team to get a refund ! Not a happy customer !!

Don't waste your time!

Processed an order to go to Ireland, Evri took full payment then stated there was an issue so to contact Chat?? - They had no clue and cancelled/refunded the order but refund takes 6-7 days back to PayPal yet they are quick enough to take it!

Do not use!

International service awful, no customer service to help you sort out the problem or locate your parcels. So waste of time and money

Just don’t.

Use someone else, even if it’s five times the price. If you use them, you may as well throw your money for the postage and the item you’re sending away.

I’ve spent a month trying to track an expensive (€100+) shoe return from the U.K. to CZ. Every tracking link I’m given by Evri doesn’t work, hasn’t since the first day. This means that their service partners anrent integrated properly with their website or are dodgy AF. It turns out that the address I used, given to me by the shoe company, wasn’t used… It’s been ‘delivered’ to a collection point instead, so I can’t claim for the cost of the shoes as the case has been closed. And of course the shoe company won’t go to pick a return up from a parcel shop. It’s long past the return date anyway.

Returned a parcel for a refund on the 19th march, disappeared for a while. Today I'm being told it's being returned to me which could take 8 weeks. I've missed the deadline for getting a refund and because the parcel isn't lost I can't claim against the cover I purchased.
Considering action via trading standards. A terrible company.

Under no circumstances use this carrier .They lost my parcel from UK to Poland and as its over 28 days no compensation is paid .BEWARE!

Used Evri international and was very sceptical after reading all these reviews. My experience has not been anything like the majority on this thread. UK to NZ took about 1 week to arrive. I was a little worried at first as it sat in 'processed at export origin' for 4 days before updating. But my package arrived as expected. I wouldn't usually leave a review, but as most reviews are when things don't go as expected they tend to be a bit skewed. Thanks Evri international for delivering my package.

Do not use this service EVER. My parcel was lost. It took weeks for the investigation to take place only then to be told I could not claim as too much time had passed. Finally spoke to a lovely customer service assistant who refunded my postage because I knew the law regarding faulty goods ie the service to deliver my parcel.

My parcels were returned after 6 weeks of endless contacting the customer services. I will NEVER use this company again and I suggest no-one else does either

I ordered parcel on 19th said it would be 7-9 days parcel arrived on 7 of march then recipient had pay additional £8 upon delivery.
Highly disappointed in service even tracking wasn’t updated no way to contacting customer support when they delivered I didn’t receive any notification if you want send with then make sure you have time 3 weeks ots long way

Not helpful. Been onto customer service multiple times and I have left multiple complaint forms regarding my order not being delivered. I asked for a full refund and have been denied. This is really appalling. Once this issue has been dealt with I will NEVER be using Evri International again. I DO NOT RECOMMEND. AWFUL.

Evri rely , like so many companies in this day and age, on automated email & a business that get's rid of "Customer service". Like, so many millions of other companies, who THINK they're IMPROVING their service to customers it's the EXACT opposite. It's NOT the drivers,or, the customer satisfaction to ERI, it's the PROFIT THEY MAKE ! E.G Before paying for something to be delivered to you; please, please don't USE THEM. It's SIMPLE but true !