international.evri.com Bewertungen 224

Every package sent through evri is firstly late ! Even when extra delivery cost has been paid. Drivers fake deliveries saying you weren't in with a picture of a random package in a car somewhere. Customer service is non existent.fragile packages delivered upside down with broken contents.How can this company continue to be allowed to trade ?

I sent a small parcel to Spain last 31st May (21 days ago).
I have tracked the parcel online to found out that the parcel not only has not arrived at the destination (having given the right address, where people permanently live there), but also it has been sent back to the UK.
I tried to contact Evri but their customer service is nonexistent. I requested a call back through their chatbot and I only got an email saying "once they come to me, I will advise further".

We sent five boxes to Portugal. One arrived to the address, four boxes didn't .
First we were told there were attempts to deliver and nobody was at home, we mentioned we had CCTV and there was no evidence of that. Afterwards we were told the address was wrong, we mentioned the address as a copy-past of the address of the box that was delivered. Finally they told the boxes were returned to us. This never happened. Evri blamed the local company Correos, stating we should contact them, correos blamed the local courier, stating we should contact them, bit they couldn't give the contacts. We spent a lot of money calling Evri and Correos, they were completely unresponsive.
Finally we received reimbursement only for the transport costs, and we were never told what happened to our four boxes.
They treated us appallingly!!!! There is no transparency, no due process.
We will never use Evri and are telling our friends and family what happened to us.

never again. package sent on May 18th. was supposed to arrive max 10 days. today is June 3rd, still no package. failure.

Evri is largely reliable to UK postage so I have tried their international services. Both times I have used the service (sending to Thailand and to Canada), the item has got lost. For the price I paid and an allegedly tracked service, this is extremely poor. I won’t use Evri International again.

I'm giving 1 star as I'm not able to give zero. My husband and I purchased a personalised teapot as a wedding gift for our niece in the USA. The item was sent to us from the manufacturer using Royal Mail. We checked it when it arrived, we then added loads and loads of bubble wrap to ensure it's safety. Evri would not insure the item for it's journey to the USA as it was ceramic but were happy to transport it and take our money. Our extremely upset niece contacted us yesterday to let us know that our parcel had arrived but not only was the item broken it was smashed to smithereens. Clearly marking a box fragile makes no difference, the parcel has obviously been manhandled and thrown about. I may as well have taken £60 and set fire to it. Evri you are a disgrace, perhaps you should ask Royal Mail to give you some training!!

Awful company... I sent parcels to Czech republic with UPS and Evry. No problems with UPS, delivered on time and no taxes.
With EVRY there was no email that my parcels arrived in the country and have to be paid taxes. And taxes are crazy high, more that I've paid for the delivery service...

Avoid this service - simple as that.

I am an international client, and have been just staring at unmoving tracking for days, now. According to what the seller paid - the parcel should have gotten to me in 10 days. It's been over 2 weeks, and the parcel hasn't even left the UK yet. Customer service is nonexistent - just an incompetent AI.

If you're sending a parcel from the UK to someone in the world - a carrier pigeon may be a more reliable and speedy option.

EVRI International parcel delivery service
My item bound for France was posted on 8th March 2025 and it arrived safely on 21st March. Two weeks is longer than I had hoped for but the cost was significantly less than Royal Mail which has taken a similar time to deliver parcels to France (and has lost without trace or compensation well packaged and addressed items for the UK :o()
Would use EVRI International again. Item was sent via my local post office

Hi, as it seems Evri doesn't take responsibility for the doings of delivery guys. Evri are also lying that you were investigating about the stolen oarcelbecause you never told me what you found out... obviously you don't care and you didn't do an investigation.

The way that your delivery guys can steal packages and get away with it is extremely disappointing. Your "system" allows it -1) you don't bear any responsibility; 2) there is no way to actually have a conversation with anyone because your support does general automated responses only.

Your extremely poor service must discontinue.

Tried to contact several times through chat or you get is an encrypted text and no answers.
No phone number and no idea how to get any my parcel - dreadful service

They have no idea what they are going my package is on the other side of the country. And the seller had to reimbursement me because they won't answer them. Terrible that Terrible they shouldn't exist to run a delivery service or a undelivery service!

The Post Office is now pushing customers to use Evri !!! Like making Dracula a Non Exec Director of the Blood Transfusion Service !! PS - just sort out the Horizon scandal, eh ?! I don’t think that all of us complaining online is remotely enough.So:
- write to your MP
- tell your story to the media
- don’t rest until Evri is finished. THE WORST remedial/ enquiry service imaginable. Designed to avoid communicating with the customer. An oxymoron. My story?
- I have successfully sent parcels to my family in New Zealand for 12 years For the past 8 years this includes our grandkids. Royal Mail/ ParcelForce have not once let us down. Average 6 parcels/year. So I’m no novice.
- I always pay a higher price for Tracking and when the item arrives in NZ I can then track it on the New Zealand Post website. The NZ family live 30 minutes from Auckland airport.
- On 3/2/25 I posted a carefully packaged box including birthday gifts for granddaughter and son in law. I was - with quite a bit of opposition from me- persuaded to use Evri Internstional. Contents value £127; postage with tracking £68; post office box £5: total £200.
- The package seemed to be in London for ages but on 14/2/25 tracking said “ arrived in country”. I saw it. Our NZ daughter saw it.
- it hasn’t been delivered; we’ve missed the birthday dates; it disappeared from the Evri tracking on 16/2/25.
- I have wasted literally 5 hours this far in simply dealing with a moronic AI system.
I was promised a phone call today. Didn’t get one.
Evri … and Post Office. SHAME ON YOU BOTH. ENOUGH!!!!!! Your customer base starts really campaigning FROM TODAY!
( Will I get a response on here from Evri? Hmmm….,,,,take a guess)

Photo of delivery. He actually kept it in his hands. My CCTV camera showed him walking back with the goods still on his hand. That day a few others experienced the same plus the humpty used the same photo on another delivery proof. Did a search on this company and this is the norm.

The parcel lost again after 4 weeks! Talking to AI without any success. Stay away from this company! No compensation as most of the items are on prohibited list!

Worst delivery company
You can’t communicate with them. In the chat they ask you for a phone call. But you don’t receive any phone call back. Only apologies on email

If I could give zero stars I would , posted an item back to retailer on 19/01 , as of today 31/01 tracking system is still showing as “its way back to retailer” , I opened enquiry with Evri customer support a week after posting my goods , to get an email back today “ I have conducted an extensive search and unfortunately, our tracking system is currently unable to locate your parcel. Due to the amount of time that has elapsed since we last received a tracking update, I must unfortunately deem this parcel unaccounted for.

I apologise for this disappointing outcome, I can appreciate how frustrating this news may be to receive. The quickest way to resolve this is to contact the sender of the parcel who will talk to you about the options now available to you.

If you need anything in the future, please contact your Evri Customer Service Team and we’ll be happy to help.”

Basically they haven’t even understood the query, I wasn’t expecting delivery of goods to my address I returned goods back to retailer - yet they asking me to contact whoever sent goods to me
Absolutely shocking !!!!

Mcmeynard was amazing and quick to reply. He solved all the issues and would recommend Evri 100%.

I placed a return through Frasers with Evri to come and collect the parcel from my home 2-days later. Paid £4.99, printed my return label and packaged up the items before putting it by the front door. 2-days later, nothing. No email from Evri to confirm the collection or any sign of a driver. I contacted them via email and did get a prompt response but the customer service agent was either AI or inept because she kept saying "we're sorry your parcel wasnt delivered". I had to tell her in 3 separate emails that they were not delivering a parcel, they were supposed to be collecting a parcel to which she responded "If you could bear with me a little longer I am going to ask the local depot to do a thorough search for your parcel as it looks as though it has been misplaced." When I reminded her once again that the parcel was not misplaced - it was with me at home because they were COLLECTING it, she passed me over to someone else.

The next person was much better, understood my issue and booked in my collection again for the next working day. Day comes and goes, no sign of driver yet again so I reach back out and their response was: "After reviewing your case, I can confirm that the collection scheduled for the 13 January, was unfortunately not processed in our system by my colleague."

It's now been booked in for today, but the return period ends in 2-days so its unlikely I will be receiving the refund and am left in a debate of whether to send it and argue with Frasers or to keep it and just regift it.

This happens every single time with Evri, there are so many companies that can deliver and collect parcels with no problem so I just do not understand how this company can be so terrible. I will, without doubt, be avoiding any company that uses Evri from here on out. I advise you do the same.

It took over a month to deliver a parcel from UK to Japan. Ironic as their Terms and Conditions state that any claims must be made within 28 days of sending! Estimate says 3-7 days then tracking said no later than 24/12/24, didn't arrive til 14/01/25. I haven't managed to find any way to contact a real person for compensation or make a claim. Even the business help number on the website is an unavailable number. Other routes are 'circular' chatbots that don't even offer this scenario.