Instacart Bewertungen 

trash Company, offered discounts that don't work. 40$ off if buy 100$ i have 120$ of groceries, nothing but groceries. and 120$ before all the fees. They offer me 10$ off a 40$ min. so then i try and use the 40$ min, and then the 10$ off coupon disappears. This company truly is the biggest bunch of BS. The grocery delivery service is ripe for the pickings if a company wants to step up and have integrity.

Subject: Formal Complaint Regarding Delivery Service, Overcharges, and Unprofessional Conduct

Dear Instacart Customer Support,

I am writing to formally lodge a complaint regarding multiple serious issues I have experienced with your service. As a paying customer with an active monthly pass, I expect a basic standard of professionalism, reliability, and respect. Unfortunately, my recent experiences have fallen far below acceptable standards.

Delivery Issues:
Orders are frequently left outside the building or on lobby benches, exposing them to theft and contamination.

Drivers often refuse to deliver to my unit, even when explicitly instructed.

One driver handed me the wrong order, refused to correct the mistake, and left abruptly while blasting music.

I’ve received rotten vegetables and moldy frozen bread on more than one occasion.

Driver Conduct:
Several drivers have displayed rude behavior, including bringing children to carry groceries—raising concerns about child labor.

A driver refused to fulfill my $270 order after I added items, and the order was reassigned without explanation.

Despite tipping generously ($10 or more per order), I’ve encountered repeated negligence and corner-cutting.

Customer Service Failures:
When I contacted support to report these issues and requested the agent’s name for documentation, the call was abruptly disconnected.

The copy-paste responses from your support team do not address the severity of the situation.

Financial Concerns:
I’ve received an email indicating I’ve been overcharged on several orders, yet no refund has been issued.

It is unacceptable that charges are processed instantly, but refunds take 7–10 business days.

The “percentage hold” for potential item additions is not clearly disclosed and lacks transparency.

Legal and Ethical Accountability:
Instacart claims no legal responsibility for the actions of contract drivers. However, as the platform facilitating these transactions, you are responsible for ensuring that drivers adhere to basic standards of conduct, safety, and legality. Contract work does not exempt your company from consumer protection laws or ethical obligations.

Requested Actions:

A full investigation into the incidents described above.

Immediate refund for any overcharges and compensation for spoiled or mishandled goods.

Clear documentation of your policies regarding driver conduct, delivery standards, and financial holds.
Your site will automatically try to charge a yearly fee when signing up. The site always has the yearly subscription pre-selected, with tiny lettering, and if you miss it, you might end up spending half your rent on delivery membership fees.

Another company that should not be trusted.

I joined instacart+ on March 4 2025. Everything went well for the first few months, if you disregard the company’s high services charges, markups, and other fees, but I was ok with paying all of them, as that is what I signed up for and agreed to.

Fast forward a few months, I made an order for my mother who lives in another province and who suffers from Alzheimer’s/dementia and which is why I got the service in the first place. The order was accepted and all was good. A few hours later I was sent a text that my order had been canceled. I later received a document stating that fraud had occurred on my account and instacart needed a copy of my driver’s license and credit card to unlock my account. I called customer service, which is another hellish story on its own and was lied to many times, about my account fee being refunded, which is wasn’t, about supervisors calling me back within 24 to 48 which never happened on several occasions and so on.

They said the only way to unlock my account is to respond to the document they sent me. Driver’s license, credit card and so on. I never opened the email fearing a scam.

I said, but you know it is me as you have my text, my phone number my credit card, which I have used several times and which does not believe any fraud has been committed and the order is going to the same address as it had before and I have never disputed past orders. Oh and it was a same day Costco order and Costco is unaware of any fraud on my account and has my picture to boot. Nope only the form will unlock the account. So I asked to speak to the fraud department, which was denied. I asked for a refund as they could no longer provide the service I paid for again denied.

A month later I tried for fun to use instacart to send my mother an order and see if my account was unlocked. Funny enough the order went through, but I had to oay extra fees like delivery and other fees, because my instacart+ membership was still locked, so I called back.

Instacart froze my instacart+ membership, kept my yearly payment due to some sort of fraud which they cannot discuss, but trusts me to use instacart, Costco same day and the same credit card I have always used.

Everything was the exact same, but for extra charges Instacart was ok to do business with me.

This has to be illegal, but I am not a lawyer.

I even asked to only have my mother’s address as the only address to delver goods and only using one credit card. I even played the sympathy card of m e living far away from my mother and her illness, nothing. All they said was they were not set up to do what I wanted.

In my opinion you would have to be insane to send instacart government I.D. And your credit card because that is their policy.

Lost my yearly membership fee and will try UBER eats next.

As an aside, check your bill very closely, as I had chicken appear on my bill that I did not order. Customer service acknowledged the mistake, apologized and as a customer service gesture told me that driver will be taken off my account. He won’t be fired or reprimanded, but he will not deliver my orders again, as I am assuming I caught him adding an item to my order for my mother and then keeping it. Only one item, very sneaky and suspicious.

Ne faites pas affaires avec eux......Erreurs a répétitions et vous devez prouver que vous n'avez pas recu les produits...A ÉVITER .

I ordered 11 items to be delivered from Costco today at a grand Total of 140.00. This involved tip for the delivery person and when I got the order, the entire order was I called their customer service and asked to have a complete refund and I would go with something else. They kept me on hold for over half an hour before telling me that they could not do that that was not in their service manual. I told him the how’s it going, Western? Thank you.y had two choices either refund my money and I would find somebody else to do business with or I would contact my credit card and dispute the charges I have disputed the charges and then I also informed them that I would be putting documentation online for them Just some more information this is the third order in a row or something has gone wrong and I’ve never had them deliver the completely wrong order I will not be renewing my premium membership

I have been using them for over a year today the shopper needed me to sign for a high price item, NO PROBLEM but I missed him by a minute,saw him pulling out of my driveway just ignored and left 😡
Got on Instacart help bottom line 24/48 hrs when someone from the specialist dept will contact me via email
In the meantime $239 of mine tied up
I have to go get the groceries and the carpet cleaner which is for my work place needed tomorrow and pay for it again
POOR SERVICE is being kind

Instacart two years a Public Company
Current Market Capitalization: As of August 8, 2025, Instacart's market capitalization is estimated to be between $12.87 billion and $13.54 billion, depending on the source.

Can you believe it has no support for consumers at all!
In 2024, when Costco opened in San Juan Capistrano under the name Price Club, my wife and I became Executive Members. They have Costco's direct support, but it can only be used for the stores' internal solutions. Now that Costco issued a new Executive Member Card to me because mine got lost, there is no way to enter the new membership number at Instacart, and we cannot have home delivery for an order held for more than three days in the queue.

This is a real abuse that a Publicly Traded Company just serves and kisses up to their big contractors and to hell with the consumer. It's time for us consumers to voice our concerns loudly about publicly traded companies' disregard for us!

Instacart attracts customers by presenting free delivery offers, subsequently enrolling them in an annual membership costing $111 or higher without their consent. No email address is available for customers to reach a supervisor.
I communicated to them that I did not consent to this payment and that I have no intention of utilizing their services, thus I am requesting a refund. They are notably uncooperative regarding the process of refunding my money, despite understanding that I do not utilize their services. This reflects a lack of integrity in their business practices and a failure to maintain transparency.

Please take note accordingly and refrain from using this service.

Hopeless. Insufficient. Zero interest in problems with their app. Disastrous implementation with the Costco.ca "Same Day" menu for instant delivery. Problems get told to call Costco. Costco says clearly that all shopping, delivery and billing are Instacart. Phone number for CS at InstaCart answers with English and Spanish options--do we know where the office is located? I used the same day option on my Costco app, I have 13 years of correct data on the app. I ordered same day and before delivery it was cancelled. No reason. I re-ordered and was home waiting. I used the app to tell the driver I was waiting. Cancelled. I called CS and spent an hour. Instacart wipes all comm on the app when an order is cancelled so there is no record of the chat or the problem or the photos I was sent. So Instacart then charged a 10% cancellation fee saying the driver sent me pictures and tried to call. I said I was using the costco app for messaging and that is now completely erased. They understood that is what Instacart does but refused to fix it, fix the bad phone number, fix the delivery or refund any fees. I spent an hour or more and went through the app problems and why it is going to cause more problems if not fixed. It isn't fair to drivers or customers. I asked why can't CS simply refund the $16, re-order the Costco same-day order and confirm proper address an phone details. Instacart refused. Instacart then refused to raise it further to another level saying that anyone with ability to refund $16 was not available on the phone. I said I would dispute with VISA so just remove all my personal data that Instacart has and do not contact me ever again. Instacart refused, saying Costco has to do that and I would receive another email from Instacart about the cancellation decision. In the end, I did extract a Case # after asking a few times. I am sorry for the rep, she obviously was not able to hang up and was being coached and the real failure is the supervisor listening and unable to do anything. It lost a first-time client forever for $16 (Canadian). Dumb company. Stay away. There are better options with more direct access to solve issue. I am on the phone now with Costco and it is clearly interested in the event. Costco would be served by not associating with companies that have terrible CS history. Just look at Trustpilot to see the sampling. Cut the cord with Instacart.

2 items ordered were on sale, however, i was charged the non sale price. I contacted customer service and they could see the sale price but said they could not give me a credit, not impressed. As a senior every penny counts and this was not something I DID WRONG but instacart. I do ALL my shopping with instacart and you would think they would want to keep their customers happy, but this is not the case.

Items were missing, unordered items were delivered, items were damaged. Item suggested for replacement were not even related to original item.
Delivery was late.

After being a paid member who uses the service infrequently, I tried to place an order last night and got an email saying my order was cancelled and account deactivated. Told me to upload my driver's license/credit card info, which I did, and got an automated email saying that the decision is final and my account cannot be reactivated with absolutely no reason why. Talked to 3 different customer representatives now who have been no help, telling me that they can't do anything and my annual membership fee will not be refunded, and that the decision is final. Is this a joke? They suspect fraudulent activities on my account when they are the ones who are acting like crooks treating customers with no respect at all. Only giving one star because the customer representatives I have talked to were nice.

should be minus star, all I want to do is cancel Peacock from my Instacart. been on phone for over 3 hours, 6 incompetent CSR's, they tell me to go to Peacock, Peacock states go to third party i.e. Instacart. on hold now for 30 min, hung up. I have other things to do then this!!!Maybe I'll just cancel instacart!!! I have used since 2021

I placed Freshco order on June 10th. My shopper Andruw charged me $17.99 FOR 1 CLIF BAR INSTEAD OF THE CASE. Supervisor Keith and manager Niema(sp?) REFUSED TO REFUND ME THE DIFFERENCE!!!! I was willing to pay for the individual bar, even though I choose the option of refund instead of replacement!
They say it's because of too many refunds on my account. The order(no issues) on June 4th, is the 1st order I placed in 4 months!!!!! Before then, I only contacted Instacart in extreme cases of damaged or missing items.
THERE NEEDS TO BE ACCOUTABLITY.
WHAT HAPPENED TO CUSTOMER RIGHTS?!?!
I DON'T RECOMMEND INSTACART!!!!!!!

Rating: ★☆☆☆☆

I am extremely frustrated with my recent experience with Instacart. On May 25th, I placed an order which included multiple items, but I had several issues upon delivery:

The Caesar salad (priced at $5.49) was missing.

The deli meat (priced at $6.29) was also missing, even though it was listed on the receipt.

The bread (priced at $3.99) was crushed under the weight of other items and was completely damaged.

I contacted Instacart customer service, and they instructed me to submit an appeal form. After doing so, I was told that no refund, credit, or redelivery would be issued. The customer service team was unhelpful, and I was unable to escalate the issue further.

This entire experience has been incredibly frustrating, and it is unacceptable for a company like Instacart to mishandle an order in this way. I am left without the items I needed, and no proper resolution has been offered.

I strongly urge Instacart to improve their customer service and accountability. Until then, I will not be using their services again and cannot recommend them.

If I had a zero star for this American company they would get minus 10,000 STARS for price gouging us Canadians. Do not sign up for this company. They mark up the products $2 to $4 extra and some of them I found were $7.99 higher than the products that I could order through the store directly. Do not support this American company. They already gouged us on prices at the grocery stores on top of charging $100 for a yearly membership and then on top of that they add to the price of groceries where they're supposed to already charge us the 99 plus tax a year as a membership, but yet they still gouge us on raising the prices. I've done the same exact groceries with my local grocery and then the same products with instacart and I was paying an extra $75 more for the exact same products. DO NOT SUPPORT THESE THIEVES. GO CANADA GO! ELBOWS UP to push out these price gouging hillbillies . It is much cheaper to pay the $8.99 delivery fee from your local grocer. This is insane!! Instacart must be banned from Canada. I have notified the better business bureau! I'll spread the word to NOT BUY FROM INSTACART. even uber is cheaper but they're American too.

They charged me twice for the same order on different dates. They are denying they charged me twice and when I reached out to customer service I was told no you where charged twice or we don't see a second charge even when I showed 2 screenshots of the same charge on my bank account. Then they said it is PayPal's fault. I finally contacted my bank and even they said it was a double charge. They refuse to give me a refund or even admit they made a mistake. Thank goodness for a bank that knows the truth and I will be making a fraud charge against Instacart with my bank. I will never deal with those people again and will be telling everyone not to deal with them. They rip you off and you are on the hook for the extra charge.

Absolutely horrible!! Charged me twice same day it’s been 19 days and I haven’t received a refund. They keep promising but never happened.

Shoppers can be very nice and accurate but I had more then a few times where they added in items for themselves. don't use they just like to steal it seems.

le client c’est des osti de cheap faire 60km pour 3 $ de tips après sa se demande pourquoi il ont un mauvais service