Instacart Bewertungen 

I wish there was a negative stars option. Here is why instacart is terrible:
1. I have only once had them deliver inside of the time window that I selected.
Most often it is between 2-6 hours late, at which time I have no option but to cancel.

2. Twice I have had the experience of the app indicating that my order is arriving, and it never does. Does the driver take the items that I paid for? Who knows.

3. Customer service is ABYSSMAL...I mean really bad. If you ask a question like, "What is the recourse if my order does not arrive within 2 hours of the delivery window" and they don't like the question, they just hang up.

4. If you call with a problem with your order, they indicate that they can cancel the order, but they are not able to promise that your item will arrive on time...or even within hours of the time. "You can call us back"....

I am repeatedly reminded of why I never, ever, ever want to use them again.

I order for the first time from Instacart uber eats. Not only did not for never arrive but they would not take responsibility. I paid almost $30 for my food and was left without a lunch, and the driver received a tip. Needless to say, I was hungry and pissed. DO NOT USE UBER EATS ON INSTACART YOU WILL GET BURNED. I will now be leaving Instacart because I feel like I can no longer trust them. Passing the buck is not the best way to keep loyal customers. At the very least, (if you are going to do business with a company that burn your customers) have options for us to be compensated.

Never rely on their schedule—I’ve had terrible experiences with Instacart.
1. You might place an order today, expecting it to arrive on time, only for the schedule to change without any explanation, delaying your delivery until the next day.
2. Sometimes, I’ve received completely different products than what I ordered, and shoppers insisted it was correct, even when the system showed otherwise.
3. Flyers are not always up to date.
4. Prices are higher than in-store.

I received a molding expired cake that was also delivered to me battered. The cake already looked suspicious but as soon as I tasted it I realized it wasn't safe for consumption.

Instacart denied my refund request, sent me an appeal form, which I completed but then ignored me.

I received an email that said:

Hello
Your case number is ....
Best Regards,

No follow-up, no resolution. I was left on hold each time I called, and I was told a manager would call me but never did.

This is so disrespectful, they treat you like a liar instead of investigating why you received hazardous food.

Rarely had a problem with Instacart, when there has been a slight hiccup, they sorted it out promptly and politely. Lots of bad reviews, but I have not had any major problems, so they deserve a five star from me.

OMG. They charged me an extra 70 dollars and say it will take 7 to 10 biz days to be refunded. Absolutey not acceptable. Watch your banking statements.

Article manquant. J'ai réclamé en ligne, j'attendais les nouvelles et comme aucune nouvelle mise, j'ai décidé d'appeler après une semaine. Là, il a dit que c'est dépassé 7 jours de traitement donc il ne peut pas faire le remboursement. Vraiment n'importe quoi.

my phone kept updating my order missed alot of items and my phone kept peeping to update my order and she still missed many items

There were two missing items on my order of 24 items and I submitted a claim. It was denied but got an email saying I could appeal. I got a second email from a customer representative asking what I was missing (even though that information had already been provided. I replied twice and a week later have not heard back. Long story short if you are missing items they won’t refund them. You are out of luck and out your $. About all you can do is give the shopper a poor review.

Les livraisons ont été super bien exécuter. Le problème, c'est leur service à la clientèle. Vraiment absurde. J'avais une période d'essai, jusqu'en mars, mais au bout de 14 jours ils m'ont facturé l'adhésion annuelle. Au plein prix malgré le fait que je suis membre costco (carte bien ajoutée et validée à mon profil, sur les 2 applications...).
J'ai passer 3 heures avec eux pour avoir des explications. Finalement chaque employé se renvoyaient la balle. On ne m'a jamais donné de réponse. Et ils ont quitté le clavardage. Même si j'étais devant, en ligne, depuis 3 heures. Offrez pas le service de clavardage si personne n'est disponible. Hâte de voir au téléphone qu'est ce que ça va donner.

Since the start of January things have changed. Three times now there has been an unexplained charge around $15 - 30. Customer service no longer even reply to messages.
On the Help page they excuse themselves claiming a high volume. It says if there are unauthorized charges we should "reach out" to our bank.
I notice the name Zendesk now associated with Service.
Is it new management? New Service agency? They have no intention of checking fraudulent charges. They leave us to appeal to our credit card bank.

PS. Now I checked my credit card, and surprise, it does not have those extra charges. They were on the official receipts. Is this some silly incompetence?

Missing items every single order that I have ever placed. Do you think that I want you to refund my $4.36? No, I want the product I ordered and now, I have to go to the store and get the item(s) you put in someone else's bag. Glad I tipped you $15.00. Useless.

I found instacart very expensive compared to other delivery services.

Tipping the driver @ $15. plus another $17 for picking up the groceries at the store. That $32. Plus I gave the driver another $15. in cash when he delivered my groceries, as I did not know I was being charged already on the bill. Therefore total service cost to me was $47.00.

The driver does not give you a receipt for the groceries. You have to go on line to figure out how much you were charged.

I received 4 bags of groceries plus toilet paper & kleenex.

Even though I paid up front in the amount of $100 for the service, for a year, I don’t think I will be using them.

The positive about instacard was it was very quick in picking up the order & the delivery. All in the same day.

Their website said they were offering me a $20 promo for a yearly membership. On the page I confirmed it on it said my card was being charged $20. Placed an order and found out later I was charged full price, no refund because I had already placed an order. Complete scam.

If I could give no stars I would. My food was stolen and I reported it but their version of appeal is to deny the claim. Stating if I needed to replace my food I should have advised it with the shopper. So I have come to the conclusion these Instacart shoppers know that if the send the option to replace it they can steal the food and nothing can be said or done about it. There’s no morals with the company or its hires. I will never use them again and will report them to the BBB if they haven’t been already.

Our car was out of service for awhile and we decided to use the instacart for online grocery shopping at the local Superstore. We didn't realized at the time of ordering that instacart was a 3rd party company. But we ordered 3 deliveries that were free as advertised. All 3 deliveries went smoothly...delivered on time and all items arrived. We were happy customers...great...so far, so good! But after reading reviews here on Trustpilot we decided against on continuing with instacart to sign up for a monthly or annual pass because of a very bad experience with another 3rd party company, Doordash a few years back. Never again we would go with a 3rd party after that horrible experience!! Instacart seems no different in that regard from what we have read here so far. It's a very risky business to deal with, with no guarantees! We do not want to take any chances with them. So, we decided to go with Superstore retail itself and order our groceries online with them. We have 4 deliveries( used one so far...went smoothly) and will sign up for a monthly pass of $9.99 next month. My advice is to deal with retail stores only and stay away from any 3rd party companies if you want no bad headaches!! Just my 2 cents...:-)

The absolute worst! I spent nearly an hour doing a bit shopping getting all my groceries and when I went to pay, my account just got blocked and there's no way for me to even access my grocery list! is this a joke??? I'm never using this crap again! I can't believe a "respectable" company can be so shit! I just wasted an hour of my life shopping, another half an hour trying to find an alternative as I just arrived in Canada! Save yourself the time, never use this crap! Also don't know how I am going to cancel my membership, since I cannot log into this atrocity!

Just be Aware. I have dealt with Instacart for a few years and not had a problem until now. I placed an order on December 9th. My credit card was charged $179.85. The receipt I got with the actual order was $127.61 which was correct as all the items I ordered were on sale but 2 items. There was a difference of $52.24. Customer Service is Deplorable. In fact there is no Customer Service. Live Chat just kept saying "Thank you for your patience, looking into it" but Judy never attempted to solve the problem. She probably wasn't a real person. Then I found an 888 number for Customer Service. The girl explained to me that Instacart charges the price they list. If the item is on sale or cheaper in the store, Instacart does not honour the cheaper price. So I paid $52.24 more than I should have actually paid. I told the Customer Service girl, I am a good customer and I should be credited the difference to use towards a future purchase. She said Instacart doesn't issue a credit for a discrepency in price. So the extra $52.24 goes into Instacart"s pocket. I asked her if it was for all stores listed on Instacart and she said yes. I told her well Instacart just lost me as a customer and she was fine with that. I wanted to let people know to be aware of how Instacart sets their pricing. This was news and a shocker to me today. And know there isn't really a Customer Service that can help you. It is a waste of time dealing with them.

I tried to sign up for the monthly membership and was charged for the annual when I placed my order. I contacted customer service and was give the run around for 2 HOURS and then they told me " So sorry but once your groceries have been delivered we can not issue a refund on the membership". If I wasn't fighting customer service for 2 hours it could have been corrected but they kept listing all the benefits and "suggesting" I just keep it. I have no doubt this is by design. DO NOT FALL FOR THIS SCAM. Customer service will not help you. They will very calmly tell you the same thing over and over until you cry or give up. They do not care about their customers at all. This is the worst customer experience I have ever had.

I've dealt with Instacart for a couple of years. Their major fault is not proper training of the shoppers. However, a simple call to their Customer Service Department has always given me total satisfaction. Credit is instantly given for incorrect orders, etc. I basically have no real problems with this company.