Instacart Bewertungen 

Some dishonest shoppers on Instacart are running scams, and it seems like Instacart isn’t doing much to stop it. You can report the issue, but the company doesn’t take real action against the crooked shoppers who deliver your orders

All you need to know is that when you have a problem with the Instacart service and report it, they will promise that a representative of their company will email you within 24 hours, and then you never hear from them. And, if you go back a second time and inquire why they didn't contact you as promised when you first brought the issue to their attention, they will ignore that as well...
This company cares nothing about keeping their word, cares nothing for holding their employees to any acceptable standards. All that being said, the service is a convenient one if you need to use it...so roll the dice and see what happens...

Twice now I have made a priority order adding extra two dollars for each both times orders have been pushed back and no refund for not receiving service i paid for. Trying to get to an actual representative is next to impossible and frustrating I requested customer service 18 times and the A.I. kept going back to same monolog. Instacart is all about taking your money and not allowing for easy accessibility to a representative

Coule not provide me with the coffee brand as shown

DO NOT!! trust this company, I ordered once and was signed up for yearly subscription ($103.95), that I did not agree to and stated that payment would not start until next year 2027, regardless, do not trust or simply order anything from them, as you may get signed up for something you did not agree to.

My groceries were delivered to a random house. Instacart customer service said don’t worry, we will refund you. The refund never came through so I contacted them a day later and the customer service agent could see that but said they actually decided not to refund. Just awful customer service and I would never shop with them again.

I have used THIS service 15 times THIS IS THE FIRST TIME I'VE HAD TO COMPLAIN ABOUT THE COMPANY!! BUT WHEN you are told you can't find chicken and grounded Turkey in a Fiesta grocery store and even if that was true 14 other ITEMS were founded and not Delivered!! PLEASE not ONLY that NOW you have to WAIT 10 to 15 days for your REFUND!! THIS IS BS. I'm a retired Hospital Rep. (Customer Service) And understand what keeps patients sending their Love One's to the facility that HELPED THEM. I want to Thank your company for delays and BS customer service. This is the LAST TIME I USE the App.

Depuis quelques mois, plusieurs problèmes autant avec les commandes que la livraison! Et le service à la clientèle???? Oubliez ca!!!

I am rating one star for the entire sordid bad experience.

I give agent 3- three stars and agents 4 and 5 that I spoke to 4 stars each.

I would give the first agent and second agent, 2 stars.

The manager would get a minus zero if I could give it.

I have been a Instacart customer for some time. There have been small issues from time to time, but nothing like what i just experienced in the last couple of days.

I placed an order that came to $61.55 including all fees and taxes.

I decided to take away one item for $2.20 and add an item for $1.40, which then made my bill reduced by 0.80 cents and the bill should have been $60.75 all inclusive.

When I did that Instant cart increased my temporary hold to 85.77 from $61.55 a difference of $24.22 over a change from 2.20 to 1.40.

I called them, the first agent disconnected, I don't know if it was deliberate or not.

The second agent said repeatedly that because I made the change the service charge increased, but the temporary hold would drop off as soon as the order was delivered.

Assured me that it would be dealt with that they would be able to tell if the first agent hung up or not and that they have had several complaints from other customers on the same issue and were trying to get it rectified.

Since the agent couldn't help me any further I asked for a manger and got a very rude one.

He also repeated over and over again the same thing agent 2 said, when I asked what would would justify a $24.22 increase on the temp hold.

He also talked over me, wouldn't listen. When I said to him I would like to finish, he just keep on talking. Then he hung up on me. I wasn't being rude, aggressive, wasn't using profanity nor was I being abusive.

I got the order after hours and looked at my final bill. I was charged $36.90 for one green pepper and 4.52 for one onion.

I messaged the shopper on the app that I was overcharged, who replied that the cashier scanned it that way. Somebody should have caught it, but the shopper did acknowledge I only got one green pepper.

I called a fourth time and spoke to another agent who did adjust the bill for both the green pepper and onion and and took my complaint about the rude manger.

I check my account with my financial institution, and see I was still overcharged by $6.15

I called again, and finally got it settled with agent 5.

Fortunately I had taken print screens of what I was suppose to pay. Agent 5 t at first didn't see where I was overcharged.

I calculated it all and then said I could send her the print screen I had. She also insisted on putting me on hold when I asked her not to, which annoyed me, but she was customer friendly and did resolve and issue my refund.

The app also increased my service charge for 3 dollars more then what the print screen said.

I was overcharged almost $40 dollars Instacart had to adjust and refund.

Check your bill after you place your order if you make changes and your final bill on the app and with your financial institution.

After this I may not be a customer of Instant cart, It was awful to have to call that many times. The third agent did acknowledge that I wasn't the first customer to call about the same issue of increased charges for making a simple change.

Its been taken care of after many phone calls, check your receipts at all times. Take print screens.

Je déconseille fortement Instacart.
J’ai appelé le service à la clientèle le 5 janvier à 21 h en français. La personne a décroché mais ne parlait pas du tout. J’ai attendu plus de 30 minutes sans aucune réponse.
Service non professionnel et irrespectueux.

I paid for a premium rush order. Needed by 5pm. It was to be here 4:25-5:00. The delivery time changed repeatedly, finally arriving at 5:35 pm. Delivery guy left them at door and messaged me in the apt. Doesn't even bother to knock. Never again.

This is the third time that I haven’t received a few items on my order. I’ve had refunds but this third time I emailed them and it said I will receive my refund 5-7 days. I never received the refund and I’ve sent several. No response to any of them. I googled my issue and I found answers that if you keep trying to get another refund, they think that your scamming then for money. Are they kidding me??? I am an honest person and I’m getting screwed because of their horrible workers, workers who don’t get orders right, missing items, wrong items, never on time, leaving orders at other people’s doorsteps…. Not to mention how instacart had added a fee for the time of delivery and 98% of the time your time changes and you don’t get refunded for that or even a discount. Why pay for specific times of delivery?? JUST THEM ADDING ON ANOTHER FEE AND STILL GETTING AWAY WITH IT. It makes me angry that they ignore and won’t refund my they owe me. Something needs to be done with this garbage of a company.

This is worse than getting your groceries delivered by monkeys. I'm confident that monkeys could do a better job than Instacart.

J'ai recu des article expiré et aucun remboursement as ete fait,Le magasinier as laisse tomber ma commande en plein milieu de ses achats,Service a la clientele pourris et il ne veule pas fermer mon compte!!!Ne faites jamais affaire avec eux

Absolute garbage. Just came from talking to them and they just ended the chat on me while I am still asking them questions. They charged me membership fees that I never authorized. Scammers!

Instacart is really starting to decline in service while the costs constantly rising.
The delivery time frames are ignored with deliveries an hour or more late.
They have become totally unreliable.

Today I placed my second order on this website. The first time, they didn't have the product I wanted, so they cancelled the order and refunded my money. But today, with my second order, I don't think I've ever encountered such terrible customer service. The product was out of stock, and the driver sent me several replacements. I replied that I didn't want any replacements and wanted to cancel the order on the website, but I couldn't because the driver was supposedly already on his way with the goods I didn't want. The driver and the website don't cooperate, and the customer service when you're dissatisfied is worse than ever. This is my last purchase from this scam website.

I decided to place my first Instacart order today because I was sick and didn’t want to leave the house. When I first signed up, I wasn’t even sure if I’d place an order, so I entered an approximate location. I wasn’t comfortable giving my exact address to a new app right away.
After deciding to go ahead with my order and clicking “Finalize,” I realized Instacart had automatically saved a completely different address, one that’s about 6 km away from where I actually live. I immediately tried to cancel the order, but instead of simply letting me do that, the app prompted me to “speak to a specialist who can help update your address.”
So I selected that option and waited about five minutes for a specialist to respond. By the time they finally joined the chat, I tried canceling again only to be told I’d now be charged a $15 cancellation fee because “too much time had passed.”
When the specialist did respond, they sent generic, copy-and-paste messages that didn’t address my issue. My very first message clearly explained the problem and even included the correct address so they could just update it. Instead, I got vague, robotic replies like “Let me check your account” and “Please hold a moment.” After waiting again, I was finally told they “can’t change a delivery address once an order is placed.”
How does that make any sense? My “approximate location” turned into somewhere 6 km away — that’s not an approximation, that’s an entirely different neighborhood. If Instacart wants to claim it’s for “security reasons,” then fine — but build a system where I can verify my identity (with ID or payment confirmation) and fix it myself. The fact that this basic function isn’t possible in 2025 is absurd.
The delivery driver themself was fine - this isn’t their fault, but everything else about the process was an absolute disaster. Between the terrible app design, the robotic and useless customer service, and being charged fees for their own system’s failures, I can confidently say this was one of the worst user experiences I’ve had in years.

After everything else, I didn't even get the main item I needed!!! It was not in the bag.

If Instacart claims to care about their customers, they should be ashamed of how broken and unhelpful their platform and support system are. I regret the service fee and tip I paid, and I will never use Instacart again.

Vraiment une mauvaise expérience. Le livreur n'a pas sonné à l'appartement , il a laissé tous les sacs dehors . La moitié des produits étaient absent ... service de livraison médiocre et très peu fiable. Pour ma part.. Jamais plus ! --
A truly terrible experience. The delivery driver didn't ring the doorbell and left all the bags outside. Half the items were missing or stolen... a poor and very unreliable delivery service. As for me... Never again!

1-Star Review: INSTACART'S LYING, LAZY DRIVERS – ORDER VANISHED INTO THIN AIR, NOT EVEN IN THE LOBBY! PURE SCAM!Instacart, you've officially crossed into criminal territory with this bullshit! I trusted you for a straightforward grocery delivery to my address and Apt. – crystal-clear instructions: Park in the circle/ramp with flashers, hit the 3rd floor (ONE FLIGHT UP, genius), spot 'my last name' on the wall or call box, press it – it RINGS ME DIRECTLY so I can buzz your ass in. Boom, done. But no, your idiot shopper Clarencia couldn't hack basic literacy or effort. Checkout at 4:45 PM, "delivering" tease, then that cryptic crap: "White floor are you on?" (The hell? You mean the pristine lobby tiles you're too chickenshit to navigate?) I fire back instantly, but your clown ignores it, marks "delivered," and blames ME in chat: "In the lobby. I went on the 3rd floor and could not find your apartment. She stated that’s why I wrote you because I have 2 other people orders and you were not responding fast enough." LIAR! I rush down, flip the lobby upside down – NOTHING. Zilch. No bags, no groceries, no trace of my hard-earned cash evaporating into your void. It wasn't in the damn lobby; it was dumped GOD KNOWS WHERE – some random hallway, stolen by neighbors, or straight-up pocketed by this lazy individual for a "quick resale." Who the hell knows? And you expect me to chase ghosts while my food rots in limbo? This isn't a glitch; it's straight-up fraud. Perishables gone, refund roulette with your ghost support, and zero accountability for these unqualified morons who lie through their teeth to cover their lazy tracks. I've poured money into your app for years, but this vanishing act? Game over. You're a sinking ship of deceit. RUN FROM INSTACART LIKE THE PLAGUE – uninstall this trash, grab your keys, and shop like a civilized human. Zero stars? Try negative infinity. Burn it all down, you incompetent hacks!