Instacart Bewertungen 

They dont deliver all your items, but charge you for it. Recieved only half my order. Instacart is junk.

If you rely on grocery delivery sometimes because of medical issues like I do, go ANYWHERE ELSE. Instacart is the worst experience I’ve had with any delivery service. The delivery itself was terrible, and when I tried to get help afterward, the support was even worse.

Every person I spoke to gave me the same useless scripted answers. Nothing was resolved. Nothing was acknowledged. It didn’t matter that the issue was simple or that it was caused by their own system. They all follow the same “give zero help” script and pretend it’s support.

I even asked for a supervisor, and all I got was the same garbage responses copy‑pasted back at me. No effort, no solutions, no accountability.

Save yourself the frustration. Get the 14‑year‑old kid down the street to grab your groceries — you’ll get better service and won’t have to deal with the nonsense I went through today.

Never again, Instacrap. You’ve lost my business for good. Theres no option for 0 stars or i would have used it trust me.

I got an issue with my 3rd order using Instacart. One of my food items on the list was missing, a $10 bread, I reported the issue on the app and nothing came of it. 1.5 weeks later I called their customer service and they basically said it's too late and they didn't receive my reported issue. After being on the phone for 45 mins with the customer service I asked for it to be escalated and put it into an email. It's been 3 days and i still didn't receive any email about this issue. Absolutely unacceptable. Now it's not about $10 bread but a principal of fairness. What if the "lost" item was expensive, am I on a hook for that? The worst is that I used Costco app to buy the food and Costco cannot help and it's completely on Instacart side.

so I ordered a couple of weeks ago and I choose delivery between 8 and 9 AM. Guess what the order came in at 1:30 in the afternoon I have to take time off work to go make sure that the food didn’t well because there was chicken and meat and frozen stuff and then after all my troubles, what they do is they give me a five dollar credit what a bunch of quacks I do not recommend Instacart here in QUEBEC anyways service is horrible. Changed the shopper twice and then delivered almost 5 hours later and they just compensate you with five dollars nobody pays for your time or anything else too bad suckers that we are that use these American companies. Keep your business in your own freakin’ country. Assholes.

Terrible experience. Twice in one day my order from Costco was cancelled.Leaving me stranded neither with clear answer of explanation or refund for inconvenience, stressed it cost me.
Further more when I decided to cancel my membership fine print indicated I will not be refunded for my remaining time despite the fact it is valid for another 9months. This is a total RIP OFF !!! There need to be more regulations and penalties for these kind of companies.

Be aware! If u pay for a yearly membership and want to cancel it even after 1 week. If u place 1 order. They will not credit u back for the 11 months left. Also very important to inspect ur items closely. You only have 3 days to report an issue. We were 2 hours over the 3 days and customer service said there is nothing they will do for us because we were 3 hours past the window. No exceptions! Instacart service has dropped considerably in the past year. They are getting worse every week. It shows by their ratings.

They screwed up my orders several times .. and even did not bring me items but charged me anyway ..I really like the convenience and like to provide work for my fellow Canadians . But it's only been white people 2 out of 20 orders and that's not ok with me either ..
They do compare prices well with other stores which I really like to I can compare them ..this works really well .. the deliver people are always pleasant , some don't speak much English and that's ok ..
I really wish I could leave a higher rating but after this last order was missing an expensive item and they said no refund or replacement ..I'm sorry to say I'm stepping back from Instacart ..
Again I think it could be a 5 stars outfit with a bit more work from whoever is in charge there ..
I have seen they have many many negative ratings ..way way more than I expected .. so it's not just me.

If things change and they refund me or replace my item I will come back and raise my rating higher ..but for now Instacart you have made your bed and now you must lie in it ..

Cheers and happy mother's Day 2026 from Edmonton Alberta Canada !

I have been regularly using this service since Covid, however, the service has gone down hill big time. Today alone I ordered thin sliced chicken, shopper said it wouldn't scan even though there were many packages, so I didn't get chicken (not charged) then I got a package of stir fry beef packaged 3 days ago with a discount sticker on, I had specified "no discounted meat" Then I checked bread 3 days old, full price. Please train your shoppers to read instructions. I did get a refund but holy cow this is very inconvenient. I now have to go out and get meat from elsewhere.

WORKERS BEWARE!! I have a family member who has a lawsuit for not being paid for a year with instacart. Then they have the audacity to ask them to come back to work for them as they’re a good worker with great reviews. After telling them they will be paid in full and it will not affect the lawsuit against everyone’s concerns they decided to believe them being paid and went back to work for Instacart for 2 weeks and sure enough come Payday they AGAIN were not paid by them. They owe a substantial amount of back pay it’s ridiculous and never talk to the same person when contacted about what’s going on but all there answers are the same you’ll be paid Wednesday. What a joke this place is Nobody works for free I think they’re scamming all their workers!!!

Terrible experience with Instacart. I placed a same-day delivery order from Costco for 8 items, and two of the most basic essentials—**eggs and bread—were missing** from the delivery.

When I contacted customer service, instead of resolving the issue, they claimed those items were never part of my order—which is completely incorrect as they were the **first two items I added**. This kind of response is frustrating and unacceptable.

On top of that, the pricing feels inflated, and the overall service is unreliable. Missing items, overcharging concerns, and poor customer support make this a very disappointing experience. I would not recommend using Instacart based on this.

The first time I used it, I ordered at about 4pm they canceled my order after the store closed and refunded my money. Second time the packer replaced almost every item (he was shopping at Walmart both instacart plus Walmart said available in stores for all items.i refuse to believe a big chain store like Walmart was out of that many things at once. I again wasn't getting updates so I connected with chat and they made them pick up my order before closing and not getting an order at all anymore. Nevermind j this time ordered around 2pm, and here for are about 12-1230am just getting my groceries so I can eat and go to bed for work in the morning.
It's more the extreme lack of timing accuracy and inconvenience that is the bigger issue than the money. I ordered grocery for dinner at 2p and didn't get them until 1230am. I now just order directly from walmart. Wayyyyy better service! Even threatening to never use there company again and spread the word. They wouldn't even give me a credit or refund for the inconvenience. Worst company I've used!!!!

Check your receipts everyone because they overcharge and hope you don’t notice I ordered a turkey on Instacart. The cost on the turkey was $42.90 and I was charged $64.45 not including taxes/fees and they will not give me a refund. They said there’s nothing they can do even though I was overcharged.

Ordered over $300 worth of groceries for Easter Friday dinner. Received 2 bags of junk that wasn't mine.
Got ahold of a rwp who said they would send another shopper and I'd have my own order within 2 hours. 4 hors later and nothing. Went back on help and had to go through the whole process 3 times. They said they'd sent me an email in 24 hours. How the hell does that help the 12 people coming for dinner tonight. And does the driver get reprimanded for not bringing my groceries. Last order ever for me. And ive ordered for 6 years only to get we are sorry for the inconvenience and broken promise of another shopper will shop and deliver.

Update...Just got bsck from shopping myself still no.money back from Instacart

J’ai été facturé deux fois pour mon adhésion !
J’ai dû contacter au moins 4 personnes différentes via chat et seulement 1 personne à « prit le temps » d’essayer de m’aider.
J’envoie toutes les captures, les factures, relevé du compte bancaire TOUT, et la personne me répond « ici je vois que vous avez été facturé 1 fois » et elle ferme le chat tout de suite après impossible pour moi de poursuivre la conversation que j’ai eu beaucoup de mal à avoir.
C’est du VOL à ce niveau là.

First and last time using Instacart. I ordered 7 yogurt. I only received 6 but was charged for 7. Some meat I ordered was past the best before date so I never ate it. The driver told me to go to customer service but I thought he meant at Safeway because that was where the food came from. By the time I found out I was supposed to call Instacart, it was too late. You only have 3 days to call them. The driver didn't tell me to call Instacart and I had only 3 days. He didn't check the best before date on the meat. I won't use Instacart again.

Très mauvais service pendant 2 fois

Title: Deceptive Pricing & Predatory 3-Day Refund Window

Rating: ★☆☆☆☆ (1/5)

Review:
Consumers beware: Instacart is utilizing deceptive pricing algorithms and hiding behind predatory customer service policies to avoid financial accountability.

I recently placed a Costco order through their platform. Their website explicitly advertised a 3% service fee for this transaction. However, upon auditing my final invoice, I discovered the system had quietly charged me a 4% service fee.

When I caught the unapproved overcharge and contacted customer support to request a refund for the difference, I was completely stonewalled. The agent refused to correct their own billing discrepancy, stating that their policy only allows refunds within a strict 3-day window. Because I audited my receipt and caught their error on day 8, they refused to return the overcharged funds and closed the ticket.

A legitimate company does not put a 72-hour statute of limitations on refunding money they took through false advertising. They strictly enforce this 3-day rule because they know most people don't reconcile their bank statements within 72 hours of a grocery delivery.

Do not trust the advertised percentages on their checkout screen. Audit your math immediately upon delivery, because Instacart's customer service operates on a policy of keeping your money, even when their platform makes the billing error.

I had been using Instacart for some time, but repeated issues such as stale produce, higher prices compared to in-store shopping, and inconsistent service had already been disappointing. Unfortunately, a recent incident raised a much more serious concern involving a product for a child.

I ordered Vitamin D drops for my toddler from Walmart through Instacart. The expiration date on the outer box appeared normal, but the expiration date on the actual bottle had been smudged with ink and was unreadable. For a product meant for a child, this is clearly a safety concern.

I reported the issue to Instacart within three days and was assured someone would follow up within 24 hours, but no one contacted me. When I later reached out to support again, I had a chat conversation with a representative named Dhanraj. Although he acknowledged the situation, he stated that no complaint had been recorded and that since more than four days had passed, nothing could be done. The chat was then ended abruptly before the conversation was finished, which felt both rude and very unprofessional, especially considering the seriousness of the issue.

As a single parent, I rely on services like these for convenience, but product safety and responsible customer support should never be compromised.

Since the product was meant for a toddler, the unreadable expiration date raised a clear safety concern, and I expected the matter to be treated with appropriate seriousness.

Because of this experience, I will no longer be using Instacart. For those looking for alternatives in Canada, options like PC Express, Voila by Sobeys, or ordering directly through the Walmart Canada grocery app may offer better reliability and pricing.
Convenience services should never come at the expense of product safety and respectful customer support. I hope Instacart takes this feedback seriously and improves its response to legitimate customer concerns.

I thought instacart was okay and convenient. Until I heard about other delivery companies whom drivers if they see $0 delivery tip or $0.50 tip those who can afford to pay a nice tip get the best service. I put in an order at 2pm only option was from 6-8pm. Once was 7:45pm the delivery window kept getting later and later and later. Was 10pm I was sitting outside and the driver never came to the door till 10:30pm. I was not happy as that wasnt the first time. I understand they make a living with it but they went into it eyes wide open. Also like myself I dont give a tip online I give it once is delivered so I know was delivered well and it was on time. They dont see that Instacart gives them the information about how much the tip is and order ect... so if they see $0 tip they reject it which leaves it for others who reject it. This policy not only alienates those on low income like ODSP Seniors and more who just can't afford it who have the tip at home and dont give a tip online. My order never reached me till 10:30pm my delivery window was 6-8pm. I noticed this with Door Dash as well when ordering online from pet smart. I made an order with a $1.50 tip half hour later I made an order with $0 tip. After the one with the tip. When my order came the only order was the one with the $1.50 tip and when I called Petsmart they said it is still here it was with your other order to go out together. That is all the evidence anyone needs. the one with the tip was delivered the other without not and petsmart said they were together to be delivered. Proof is in the pudding. Instacart is an extremely horrible service the drivers blaintently show that is those who have the money for a nice tip or want to give the tip online. Like myself I give it when it is delivered so they have to do their job their delivery is good and are respectful like others who wont give a tip online but will when it is delivered. This type of practice has to end. If this is the kind of job you want want to make amount as if is full time then I think they should start looking for a real job. I believe in the beginning driving for comanies or delivering was meant to pump up the pay you got at your job. With those who are in legislative poverty because are physically disabled by the government and those who are seniors on a low income or prefer to give the tip once is delivered it discriminates against those with the drivers cherry picking those who can pay a tip and those who financially arent able to or prefer to tip the driver if they deserve it when they get home. Instacart delivery is a horrible and with drivers who are in my eyes entitiled and even when they deliver are rude arrogant and very much disrespectful. After receiving my order at 10:30pm and my experiment with petsmart online order I came upstairs and requested deletion of my account on February 20 2026.