I was sent an email after having my water dispenser for 2 years with an offer of 20% off replacement filters…..unfortunately the link would not work and so I decided to call customer service who then... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren
Das sagen Bewerter
Excellent! I love the brand- we had our Insinkerater for many years until it needed an upgrade. Customer services were absolutely fantastic. Prompt response- kind courteous and very helpful in explain... Mehr ansehen
Unternehmen hat geantwortet
Easy to contact, excellent plumber, my waste disposal unit gave up after 3 years and was replaced with a brand new unit. Great service!
Unternehmen hat geantwortet
On the face of it, having 2 NeoTanks fail in 5 years is pretty poor, especially as they were 6 months out of warranty. But all credit to the guys for agreeing to send a free replacement. The guy on th... Mehr ansehen
Unternehmen hat geantwortet
Unternehmensdetails
Vom Unternehmen geschrieben
There’s a good reason why the name InSinkErator has been synonymous with food waste disposers for nearly 100 years. After all, we created the world’s first disposer back in 1927 and are proud to be the only manufacturer who can say they have invented, designed and assembled their products in America. What began as a simple idea to help American families dispose of after-dinner food scraps has evolved to a more hygienic and sustainable way to manage many tonnes of food waste every day. Our premium food waste disposers and our collection of instant hot water taps are ideal for upgrading kitchens – improving hygiene and providing convenience.
Excellence in Customer Service
87% of calls answered within 20 seconds*
If something was to go wrong with your InSinkErator product, contacting our Customer Service team is an easy process.
Kontaktinformationen
Building 2 - First Floor, Croxley Park, WD18 8YA, Watford, Vereinigtes Königreich
- 0800 389 3715
- insinkerator.uk@whirlpool.com
- insinkerator.co.uk
4.6
Hervorragend
2076 Bewertungen
Keine aktuellen Aufzeichnungen über Bewertungseinladungen
Dieses Unternehmen hat Kunden in letzter Zeit nicht zur Bewertungsabgabe eingeladen, daher sind die Bewertungen möglicherweise nicht repräsentativ.
Hat 100 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 24 Std.
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Happy customer
Everyone I spoke to was very knowledgeable and really helpful. The ultimate solution exceeded my expectations.
26. März 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi Roger,
Thanks for your feedback! We're thrilled to hear that our team was able to provide you with consistent exceptional service. We're glad to know that we've set the bar by resolving your concerns beyond your expectations.
If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Excellent customer service .
The customer service representative I spoke to was very polite and listened to the problem I was having, sorted everything out to my complete satisfaction, very pleased, thank you.
25. März 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi John,
Thank you for taking the time to share your feedback! We're delighted to hear that you are happy with the assistance and our team handled your concerns to your full satisfaction. We're always here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Abysmal
I have just had to call insinkerator again as the third hot water tank in 8 years has blown. Leaking and tripping the power.
Yet again I have to order another one, which means on average they last 2 years. Any reasonable person would, i believe, consider this unacceptable.
So far i have been offered 20% off another.
Very unhappy with the quality of this product but now stuck as unless i can fill the hole where the tap is i have no option but to replace like for like.
18. März 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Dear Mr. Cox,
Thank you for your feedback, and we're sorry to hear about your experience. We appreciate your response to our request for more information and for your time on the phone to discuss the resolution.
We completely understand how frustrating repeated issues like this can be. While the tank itself is designed to last, one of the most important factors in ensuring its longevity is the use of a genuine InSinkErator filter and replacing it regularly.
Our F-701R hard water filter is designed to protect the system from mineral buildup and impurities that can cause premature failure. Replacing the filter regularly is equally important. If the filter is left unchanged for too long, it can clog and put unnecessary strain on the tank.
For best performance, we strongly recommend replacing the filter at least every 6 months depending on your usage. This simple maintenance can make a significant difference in protecting the lifespan of your hot water system.
We value your feedback and we hope we've been able to improve your experience.
Best Wishes,
John
InSinkErator Customer Service
Dealt with our problem quickly &…
Dealt with our problem quickly & efficiently
13. März 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi Kay,
Thanks for sharing your feedback! We appreciate you taking the time to share your experience and we're glad we could resolve the issue promptly. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Very helpful customer service
Very helpful customer service
16. März 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi Margaret,
Thanks for your feedback! We're glad to hear you found our support team very reliable. We are here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Antwort von InSinkErator UK
Hi Richard,
Thanks for your feedback! We're glad to hear you are pleased with the assistance. We appreciate you taking the time to share your experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Delivery was great
Delivery was great. Very prompt.
Unfortunately a part was missing on the batch feed kit. The telephonist didn't understand what I meant by a part is missing, she kept asking me order the part i needed, what part N⁰ I required and wanted to charge me. Luckily she eventually passed me onto John B, who was understanding and extremely helpful and efficient. It was extremely frustrating and stressful dealing with the telephonist.
6. März 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi CeCi,
Thank you for your feedback. We're very pleased to hear that your delivery arrived promptly.
We're sorry to hear that a part was missing and that the initial call to resolve the issue was frustrating. That's certainly not the experience we want our customers to have. We appreciate you bringing this to our attention.
It's great to know that John B was able to step in, understand the situation, and resolve things efficiently. We'll be sure to pass on your kind comments to him.
Thank you again for taking the time to share your experience.
Best wishes,
John
InSinkErator Customer Service
Antwort von InSinkErator UK
Hi Customer,
Thanks for your feedback! It's great to know you're pleased with your InSinkErator experience. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Good Product - Minor Frustrations
Returning customer.
Telephone service is excellent. The website for online ordering and paying isn't great but that could just be a glitch.
The product, HC3300 hot tap, is good. We've had to replace the water tank 4 times in 14 years as we're in a hard water area. Despite changing the filter as recommended, the limescale still builds up over time. If we had a kettle we'd be descaling it at least monthly! We've just had to replace the tap itself as the safety lock has failed and the tap is dripping. It would be great if the unit/tank could be de-scaled to give it a longer life, and to be able to replace the cartridge rather than have to get a whole new tap fitting.
We do really like this product and the convenience it offers; it gets a lot of use!
25. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi Joe,
Thank you for purchasing another InSinkErator product and for taking the time to share your experience. We’re pleased to hear that you’ve found our customer service team most helpful and that you enjoy the convenience of your HC3300 hot tap.
We’re sorry to hear about the frustrations you’ve experienced with the ordering process and the impact of hard water in your area. Limescale can be especially challenging in high-hardness regions that’s why we highly encourage using only genuine InSinkErator filters. Replacing your filter at least every six months or sooner depending on your usage is equally important to protect your hot water system.
Your feedback is very valuable to us as we continuously improve our products. We’ll make sure it’s shared with our product development team.
Best wishes,
John
InSinkErator Customer Service
The person I spoke to was truly helpful…
The person I spoke to was truly helpful and understood the issue and was patient with me, well done to the team member
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi Dee,
Thanks for sharing your feedback! We're glad to hear you are happy with the assistance and our team member took the time to help with your concerns. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Courteous knowledgeable advice.…
Courteous knowledgeable advice and assistance. No hesitation, would use again.
24. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi Michael,
Thanks for taking the time to share your experience! We appreciate your kind words and we're glad to hear we were helpful. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Excellent customer service.
20. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi Thomas,
Thanks for sharing! We're glad to hear you are pleased with the assistance from our team. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Efficiently answered my questions
23. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi Lily,
Thanks for your feedback! It's our pleasure to be able to assist with your enquiries on InSinkErator product. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
excellent after sales service
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi David,
Thanks for sharing your feedback! We're glad to hear you had a great experience with us. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Rang to order new item and lady who I…
Rang to order new item and lady who I delt with was very polite and efficient, she ensured I knew what I was to do and how to do it. Highly recommended company.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi Mal,
Thanks for your feedback! We're glad to hear you are happy with the assistance. Making sure our customers are fully assisted and clearly understand the next steps is very important to us. Thank you for recommending InSinkErator!
Best wishes,
John
InSinkErator Customer Service
Good advice to salve a problem
Good advice to salve a problem, thank you
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi Steve,
Thanks for sharing your feedback! We're glad to hear our team was able to assist you in resolving the issue. If you need further assistance, feel free to reach out to us.
Best wishes,
John
InSinkErator Customer Service
Easy to book appointment.
Easy to book appointment.
Service engineer came at appointed time.
Quick effective and knowledgeable.
Very happy to give 5 star review
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi CS,
Thanks for your feedback! We're pleased to hear that your experience with our service engineer was smooth and went according to plan. It's great to know you're happy with the outcome. Thank you for your 5-star review and your support!
Best wishes,
John
InSinkErator Customer Service
Excellent service on this warranty…
Excellent service on this warranty claim.
13. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi Peter,
Thanks for your feedback! We're glad to hear you are satisfied with your InSinkErator after-sales experience. If you need further assistance, please feel free to contact our customer service team at https://support.insinkerator.com/app/ask_UK
Best wishes,
John
InSinkErator Customer Service
Great service even out of warranty
Sold us the right part with instructions to fit ourselves for our hot tap which is at least 10 years old now, saved us a lot of money not having to call a plumber to do it thank you.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi Anon,
Thanks for sharing your feedback! We're glad to hear we could help you order the part you need and provide the necessary fitting instructions. We're here to help if you need further assistance.
Best wishes,
John
InSinkErator Customer Service
Excellent service from Simon at Kitchen Resolve
Simon from Kitchen Resolve came out to us after our InSinkErator stopped working and we couldn’t be more impressed. He was incredibly knowledgeable, quickly diagnosed the issue and had it expertly repaired in no time. Professional, efficient and a pleasure to deal with – I wouldn’t hesitate in recommending him to anyone!
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von InSinkErator UK
Hi Kate,
Thanks for sharing your experience! We're delighted to hear that Simon was able to quickly identify the problem and get everything back up and running smoothly. We truly appreciate your kind words and recommendation. We'll share your comments with Simon and the rest of the team.
Best wishes,
John
InSinkErator Customer Service
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Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.