Very professional and not pushy sale pitch etc. were very flexible to adapt to what we wanted and needed. Install guys (Rob and Zak) were exceptionally good, very efficient, tidy and polite. Apps ea... Mehr ansehen
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Das sagen Bewerter
Had a solar panels and battery system installed over the last week. All the installers worked very hard, despite various challenges and setbacks along the way. Very happy with their attitude and execu... Mehr ansehen
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Great Communication and service from initial enquiry. Rory has been great working out the right system for us, running through the process and kept us well informed. Andy, Lewis and Elvis did a fantas... Mehr ansehen
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I wanted to give 5 stars as the installation team were professional, on time, deployed and tested a very neat installation, left everything tidy, explained all I needed to know and were very knowle... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
At Infinity Renewables we believe in making a positive change by using safe sources of energy to power our planet. Our friendly team of expects are dedicated to helping you optimise your energy usage, to find a tailored solution to suit all needs. Therefore whatever the reason for your energy switch we have you covered. With years of experience we make the process simple from initial consultation, to design and supply, plus the ongoing monitoring ensuring you achieve your ROI guarantee.
Kontaktinformationen
3rd Floor, The Pinnacle, RH10 1JH, Crawley, Vereinigtes Königreich
- 0800 799 9735
- info@infinity-renewables.com
- infinity-renewables.com
4.6
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Das haben sich andere Leute angesehen
Solar battery installation
Andy and Lewis arrived on time and clearly explained what was to be done. They were very professional and polite and kept me informed on progress. On completion they gave me a demonstration and left the work area clean and tidy. A great job completed by two pleasant and competent guys. Thanks.
19. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for taking the time to leave such a positive review.
I’m really pleased to hear that Andy and Lewis arrived on time, clearly explained the work, and kept you informed throughout the installation. Professionalism, communication, and leaving the site clean and tidy are all standards we expect from our teams, so it’s great to see that reflected in your experience.
I’ll be sure to pass your kind comments on to them. They’ll really appreciate the recognition.
Thank you again for choosing Infinity Renewables.
James Hayes
Survey Manager
Infinity Renewables Group
Infinity Renewables, top marks,
having decided to get solar panels installed we then had the "minefield" to go through to decide which company to use, Infinity Renewables were the final choice as having spoken to Rory who went through our options and a good price we decided to use this company, The surveyor was very conscientious regards our home, advised us of the timescale and what was going to occur, Come the install date the sparks Scott, who had travelled a fair distance arrived and instantly put me at ease, A more professional and competent electrician, I have yet to meet, he carried out his work clean and tidy leaving a nice clean job and took pride in his work, next was Carl, he was there to install the panels, he also took great pride in ensuring the panels were neat, correctly aligned with each other and tidied all rubbish away, I saw a few comments regarding the scaffold teams for other customers, regarding erection and removal of scaffold, well I can honestly say the 3 scaffolders who carried out our work were also conscientious and tidy, so again I can't fault them. I will say, without prejudice, the experience , quality of work and being kept in the loop was top notch, and I have no doubt in recommending that this company if you are considering a solar installation,
19. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Hi Tony,
Thank you for such a detailed and thoughtful review.
We completely understand that choosing a solar installer can feel like navigating a minefield, so it’s fantastic to hear that your conversations with Rory gave you the confidence to move forward with Infinity Renewables. Clear advice, honest guidance and transparent pricing are exactly how we believe the process should start.
I’m also really pleased to hear your positive feedback about the survey stage and the installation team. Scott will be delighted to hear your comments. Taking pride in workmanship, maintaining a clean and tidy site, and putting customers at ease are standards we expect from every electrician representing Infinity. The same goes for Carl and the scaffolding team, alignment, neatness and care for the property matter just as much as the technical side of the installation.
Thank you for recognising the quality of work and communication throughout. Recommendations like yours mean a great deal to the whole team.
We truly appreciate your trust in Infinity Renewables.
James Hayes
Survey Manager
Infinity Renewables Group
Great use of initiative by Scott who…
Great use of initiative by Scott who phoned and asked if we were free earlier than our appointment, by 2days. As this suited us, he arranged to visit that day. He worked very efficiently with all the tools laid out close by and finished the job of installing extra battery capacity within 40mins. He was happy explaining the process whilst he worked. An excellent job. Thank you
18. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Hello Jude!
Thank you for taking the time to leave such positive feedback.
It’s great to hear that Scott took the initiative to call and offer an earlier appointment, and that it worked well for you. We always try to be as flexible and efficient as possible, so it’s fantastic to see that reflected in your experience.
I’m also pleased that the additional battery installation was completed smoothly and that Scott took the time to explain the process while he worked. Clear communication and tidy, professional workmanship are standards we expect from all of our engineers.
I’ll be sure to pass your kind comments on to Scott.
Thank you again for choosing Infinity Renewables.
James Hayes
Survey Manager
Infinity Renewables Group
Outstanding assistance solving a technical problem
Having changed my broadband provider and Router I needed to reconnect my datalogger. I telephoned Infinity technical section and Lydia immediately emailed the procedure. I started the process as described in the emailed procedure but needed some help and contacted Infinity again and Lydia patiently guided me through the final steps and the datalogger was reconnected. Lydia's assistance was clear, concise and expertly explained as I walked between the battery and the Shine Lanbox. Her professional and comprehensive knowledge of the equipment and the manner of delivery of the guidance was exemplary. Thank you Infinity.
17. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Hi Peter,
I’m delighted to hear that Lydia was able to support you quickly and professionally following the broadband and router change. Reconnecting a datalogger can sometimes be a little technical, so it’s great to know her step by step guidance made the process straightforward and stress free.
Clear communication, strong product knowledge and patience are exactly the standards we expect from our technical team, and it’s fantastic to see that reflected in your experience. I will ensure your kind words are passed directly to Lydia.
Thank you again for choosing Infinity Renewables and for recognising the team’s efforts.
James Hayes
Survey Manager
Infinity Renewables Group
Excellent customer service
Excellent customer service.
Solar Specialist Mr Rory Pack gave me best deal compare to the market.
Installation team was very friendly and did 100% satisfactory job.
Already recommended to family and friends for their solar installation. Much appreciated for the advice and support.
16. Februar 2026
Antwort von Infinity Renewables
Hi Hasan.
Thank you so much for taking the time to leave such a fantastic review. We really appreciate it.
It is great to hear that Rory was able to secure you the best deal and guide you properly through your options. We always aim to be competitive while making sure the system is designed correctly for each home, so your feedback means a lot.
I am also pleased the installation team delivered a smooth and satisfactory experience. Our in house teams work extremely hard to maintain high standards on every job.
Your recommendation to family and friends is the biggest compliment we can receive, so thank you for your trust and support.
Welcome to the Infinity family.
Kind regards,
James Hayes
Survey Manager
Infinity Renewables Group
A really seamless experience
A really seamless experience. Infinity handled our installation after applying through our Wiltshire Council Solar Together scheme. I was very impressed with the communication and speed it all took place. The Infinity AI app has been really interesting to be able to quickly understand what the system will be delivering and how it will adapt. I appreciated follow up call with Johannes, who answered some questions around the app, my system and how to get the most from it.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Hi Andy,
Thank you for taking the time to leave such a fantastic review.
We’re really pleased to hear that your experience through the Wiltshire Council Solar Together scheme felt seamless and that the communication and installation process met your expectations. Clear updates and efficient delivery are exactly what we aim for.
It’s great to hear you’re enjoying the Infinity AI app and finding it useful in understanding how your system performs and adapts. I’ll also make sure your kind feedback is passed on to Johannes. Taking the time to answer questions and ensure you feel confident getting the most from your system is something we place a lot of importance on.
Thank you again for choosing Infinity Renewables.
James Hayes
Survey Manager
Infinity Renewables Group
The installation team were great at…
The installation team were great at working round the complexity of installing in an older house, and giving alternatives for positioning the equipment. But also Jake Heys of Support was especially good at answering a whole raft of questions I had, fully setting my mind at rest and giving me confidence to own and run the system.
11. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for taking the time to share your experience.
Older properties can certainly present additional challenges, so it’s great to hear that the installation team were able to work around the complexities and offer suitable alternatives for positioning the equipment. We always aim to find practical solutions that work for both the property and the customer.
I’m also really pleased that Jake was able to support you with your questions and give you the confidence to manage and get the most out of your system. Taking the time to properly explain things and put customers at ease is something we place a lot of importance on.
I’ll be sure to pass your kind comments on to both the installation team and Jake.
Thank you again for choosing Infinity Renewables.
James Hayes
Survey Manager
Infinity Renewables Group
Too many persistent recurring issues…
Too many persistent recurring issues that took too long to resolve - however I’m grateful to Taylor Green for stepping in and bringing everything to a satisfactory enough conclusion.
15. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for taking the time to leave your feedback.
I’m genuinely sorry to hear that you experienced persistent issues and that resolution took longer than it should have. That is not the standard we aim to deliver, and I completely understand how frustrating that must have been.
I’m pleased that Taylor was able to step in and help bring things to a satisfactory conclusion for you. I will make sure your comments are shared with both Taylor and the wider team, as situations like this highlight where we must continue improving our processes and response times.
If there is anything further you would like us to review or follow up on, please do not hesitate to reach out directly.
Infinity Renewables Group
Brad and Jordan were great representatives for Infinity
Brad and Jordan were spot on. Really helpful with our questions, worked throughout the day, left the place tidy as they found it. Really liked that they kept us informed about what was going on.
10. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for taking the time to leave such positive feedback.
It’s fantastic to hear that Brad and Jordan represented Infinity so well on site. Keeping customers informed, working efficiently throughout the day, and leaving everything clean and tidy are all standards we expect from our installation teams, so it’s great to see that reflected in your experience.
I’ll be sure to pass your comments on to them, they’ll really appreciate it.
Thank you again for choosing Infinity Renewables.
James Hayes
Survey Manager
Infinity Renewables Group
I just wanted to take this opportunity…
I just wanted to take this opportunity to say thanks.
The idea of 'going solar' was quite daunting but Infinity has made the whole process really straightforward.
From my initial consultation with Rudi, to the site visit, the installation and the setup support, your whole team have been knowledgeable, professional and friendly.
We are now up and running and reaping the benefits.
6. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you very much for taking the time to leave such a kind review.
I’m really pleased to hear that we were able to make the process of going solar feel straightforward and stress free for you. From the initial consultation through to installation and setup, our aim is always to guide customers clearly and confidently at every stage.
I’ll be sure to pass your feedback on to Rudi and the wider team. It’s great to know you’re now up and running and already seeing the benefits of your system.
Thank you again for choosing Infinity Renewables and for trusting us with your installation.
James Hayes
Survey Manager
Infinity Renewables Group
Great customer service
I had a disconnect between my inverter and the app so could not see how my solar system was performing. I sent an email to the Tech support team. I received timely replies. I phoned the team and spoke to Jake Heys, Customer Service Manager/Tech Lead. It's no often you come across a really helpful person who has all the expertise at their fingertips. He talked me through step by step and resolved the issue. Great patience, good humoured. A super ambassador for your company. Thank you so much.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for taking the time to leave such a positive review.
I’m really pleased to hear that our technical support team were able to help you quickly and that Jake was able to resolve the issue for you. Clear communication, technical knowledge, and patience are exactly what we aim to deliver, so it’s great to see this recognised.
I’ll be sure to pass your kind comments on to Jake and the wider team. Thank you again for choosing Infinity Renewables, and please do not hesitate to get in touch if you need any further support in the future.
James Hayes
Survey Manager
Infinity Renewables Group
Great company and installers
Installers let me know they would be delayed due to traffic. Once on site Brad and Zach worked really hard to get install done.
Day two it rained all day but Zach and Ali were on the roof all day and nearly got finished. Only beaten by daylight!! And a broken saw blade.
Zach returned today and finished install. He ran through the work carried out along with photos. Great experience, would recommend.
4. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for taking the time to leave such a great review.
It’s brilliant to hear that the team kept you informed, worked hard despite the weather, and still delivered a smooth installation experience. I’ll be sure to pass your feedback on to Brad, Zach, and Ali, they’ll really appreciate the recognition.
We take a lot of pride in the effort our installers put in on site, especially when conditions are not ideal, so it’s great to see that reflected in your experience.
Thank you again for choosing Infinity Renewables and for trusting us with your installation.
James Hayes
Survey Manager
Infinity Renewables Group
EXCELLENT . Highly recommend
From initial interest through to having my panels fitted I felt totally confident that Infinity Renewables were the correct choice. They were helpful, would respond to emails or by direct calling, answered all the technical queries. Engineer who surveyed site was great at explaining the process and what was being ordered. The fitting team actually came a day earlier than expected and fitted 14 panels over two roofs. They work throughout the day and even when it got dark outside. The chaps (Robbie and Jake) were exceptionally hard workers even on a cold wet day....well done and thank you both!. They got the job done and fully up and running, explained the App and how the system works before a long drive home. I will also say the tech team, customer service, scaffolding and survery engineer have all been great and have made this whole process worth recommending to anyone thinking of investing in solar panels.
3. Februar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for such a fantastic review and for taking the time to share your experience in so much detail.
It’s great to hear that you felt confident with Infinity Renewables from the very start and that our team were able to support you clearly and promptly throughout the process. I’m especially pleased that the survey stage, technical explanations, and communication helped set the right expectations.
Robbie and Jake will be delighted to hear your comments. Working through poor weather and into the evening to ensure everything was completed properly is exactly the level of commitment we expect from our installation teams. I’ll also make sure your feedback is shared with the tech team, customer service, scaffolding team, and survey engineers.
Thank you again for the recommendation and for trusting us with your solar installation. It really does mean a lot to the whole team.
James Hayes
Survey Manager
Infinity Renewables Group
No Show
They made and confirmed an appointment for a home visit and then failed to show up without warning. Unprofessional timewasters.
30. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Hi Jim,
We do not carry out home visits unless a contract has been signed, and I am unable to locate you on our system.
It is possible you may have contacted a different company.
Kind regards,
Poor communication and awful customer service.
Absolutely shocking from the moment I parted with my money!
When the surveyor came he stated that the cables would need to go around the outside of the house and across the kitchen wall inside. I decided against having them. However on telling them that they them decided following a video call that they could be routed through the cellar celling up through the floor as a result I went ahead with the purchase. On day of installation the electrician reverted to the original plan, I was completely devastated and felt I had been deliberately lied to to secure the sale. However worse was to come. The guys found a small leak in the roof and had to postpone. If the surveyor had bothered to go up into the loft as I offered we could have sorted this beforehand. The electrician came back just after Christmas and having waited a few hours he phoned only to find the installer had gone sick. No communication to him or us. No apologies or rebook. However the installer phoned a couple of days later, just as I was leaving to say he was on his way! When he arrived I asked him to check he had the correct size panels as we were having the larger ones, of course he didn't so put up a couple of brackets and left. To his credit he did come back the next day. It was windy and he didn't bring tall enough ladders for the rear of the house to take the cable from the loft to the cellar so postponed again. Finally on day five over 7 weeks we have working panels. Scaffolding still here and no paperwork yet but I am hopeful.
Update: The company has contacted me and worked to rectify my problems. They have apologised and agreed their communication and service has been poor. I appreciate their honesty, there were unforeseen absences and showed a desire to 'put things right'. Therefore I have upgraded my star reviews to reflect that. I feel confident going forward.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for taking the time to leave such a detailed and honest review, and for updating it following our recent contact.
I want to sincerely apologise for the frustration and distress caused throughout your installation journey. The issues you’ve described around communication, planning, and repeated delays are not acceptable, and I fully understand how this would have felt from your side, especially after clear expectations were discussed during the survey stage.
You are absolutely right that the communication fell short at several points, particularly around changes to plans, engineer availability, and scheduling. We have already addressed this internally, as experiences like yours highlight where our processes must improve to ensure customers are kept fully informed and confident at every stage.
I do appreciate you acknowledging our efforts to rectify the situation and your openness to recognising the steps taken to put things right. While unforeseen absences did contribute, that does not remove our responsibility to communicate clearly and manage expectations better.
If there is anything outstanding at all, including paperwork or scaffolding removal, please do not hesitate to reach out directly and I will ensure it is followed up promptly.
Thank you again for your patience and for giving us the opportunity to restore your confidence going forward.
James Hayes
Survey Manager
Infinity Renewables Group
Spot on Service.
Requested assistance in changing settings on my charging the batteries.
Sent request by email and received email requesting my phone number.
Gave number and Lydia phoned and talked me through the changes I wanted. Excellent Service.
29. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for taking the time to leave your feedback.
I’m really pleased to hear that Lydia was able to assist you promptly and talk you through the battery charging settings. Providing clear, straightforward support is exactly what we aim for, so it’s great to see this reflected in your experience.
I’ll be sure to pass your kind comments on to Lydia and the team. Thank you again for choosing Infinity Renewables, and please feel free to get in touch if you need any further support in the future.
James Hayes
Survey Manager
Infinity Renewables Group
Great Technical Support
Having had my Solar PV and Battery system installed by Infinity Renewables some two years ago, it's proven to be pretty reliable. On the few occassions I've needed to contact the Infinity Technical Support team, I've always found them to be helpful and responsive, providing explanations and guidance documentation to resolve the few minor issues arising.
I'd particularly mention Jake Heys, who has recently helped me to recalibrate my battery (after it lost calibration and wasn't fully charging) and provided me with clear explanations and guidance so that I should be able to restore the calibration myself should this be needed again in the future. Thank you Jake.
28. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for taking the time to share your experience and for such a thoughtful review.
It’s great to hear that your solar and battery system has remained reliable over the past two years and that our technical support team have been able to assist whenever needed. Providing clear explanations and guidance so customers feel confident managing their systems is something we take a lot of pride in.
I’ll be sure to pass your kind words on to Jake. He’ll really appreciate the recognition for taking the time to support you with the battery recalibration and ensuring you’re comfortable doing this in the future if required.
Thank you again for choosing Infinity Renewables and for your continued trust.
James Hayes
Survey Manager
Infinity Renewables Group
Easy, Efficient, Great Experience...
Very good response to questions and helping to settle our minds by Rory. Good overall communication by office team and Scaffolders prior to install and then by Josh from the install team. Great work by the install team of Josh, Charlie, and Sunny, very efficient, tidy cable work, very easy to work with. So far great, panels are generating even on cloudy days... looking forward to a fully sunny day to see how much can be generated. Definitely would recommend.
23. Januar 2026
Antwort von Infinity Renewables
Hi Simon,
Thank you for the great review. I’m really pleased to hear that Rory helped put your mind at ease from the outset and that communication from the office team, scaffolders, and installation team was clear throughout the process.
It’s great to see Josh, Charlie, and Sunny mentioned by name. Efficient working, tidy cabling, and being easy to deal with are exactly the standards we expect on site. Good to hear the system is already generating well, even on cloudy days. The first fully sunny day is always a satisfying one.
Thank you for choosing Infinity Renewables and for the recommendation.
Kind regards,
James Hayes
Survey Manager
Infinity Renewables Group
Additional Battery & Zappi Charger - Infinity Renewables
I had previously used Infinity Renewables (IR) for my solar installation with batteries. At the time I compared them with Sustain Homes, BG and Octopus for further work, IR stood out as the most customer-centric and the best value for money.
I decided to upgrade by adding additional battery capacity and a home charger. As always, the ordering , installation date process was straightforward. I received a good discount as a returning customer, which was much appreciated.
Cameron came to our home and completed the installation with minimal fuss. Everything was set up smoothly, and he took the time to ask how we wanted the cabling routed so it looked neat and tidy. He even helped me move items I had hanging on the wall to ensure there was sufficient clear space in the garage. Also offering some electrical options i had. Great stuff thinking of the customer.
The work was completed to a very high standard — extremely neat, no mess left behind, Battery and charger exactly where i wanted them and a clear explanation of how the batteries integrate with the system and how overnight charging works. Cameron also helped set up the Zappi charger and genuinely couldn’t have been more helpful. Nothing was too much trouble.
We did experience a couple of minor teething issues. The charger initially delivered wasn’t tethered, but IR resolved this immediately and a replacement was obtained within 60 minutes.
There was also an inverter error that appeared the day before installation; Cameron reassured us it would be fixed within 30 minutes — and it was. You don't have to worry when IR are on site, they just get things done.
Infinity Renewables are not only excellent installers, but they truly shine when it comes to customer centric service. You can judge a company by how they respond when things don't go quite to plan, IR excel here.
Nothing is ever a problem, issues are simply sorted quickly, and there is no negative impact on the customer. I would highlight i have only encountered the odd minor issue.
My system is full functioning and up and running. If you are not sure on set up, you only have to mail or ring the Technical team and they will walk you thorough the change and or send you the documentation needed.
IR are an extremely customer-focused organisation. Their staff are polite, knowledgeable, and consistently go out of their way to help.
I continue to recommend Infinity Renewables.
21. Januar 2026
Antwort von Infinity Renewables
Hi Bill!
Thank you for taking the time to leave such a detailed and thoughtful review. I’m really pleased to hear that you chose Infinity Renewables again for your additional battery capacity and Zappi charger, and that we continued to stand out on both service and value.
It’s great to hear how well Cameron looked after you on site, from discussing cable routes and positioning to making sure everything was installed neatly and exactly as you wanted. Taking the time to explain how the batteries integrate with the system and how overnight charging works is a key part of the handover, so I’m glad this was done properly.
I also appreciate you highlighting how the team handled the minor teething issues. Resolving them quickly and without disruption is exactly how we aim to operate, and it’s reassuring to hear this gave you confidence while the work was being carried out.
Your comments about our technical support team and ongoing service really do mean a lot to us. I’ll be sure to pass your feedback on to Cameron and the wider team.
Thank you again for your continued recommendation and for choosing Infinity Renewables.
Kind regards,
James Hayes
Survey Manager
Infinity Renewables Group
Outstanding, expert technical support
Following the increase of my solar battery storage in December 2025, some unexpected technical issues came to light. From the time that Technical Support were consulted on these, the response has been excellent. At the outset, Georgia identified that the observed grid charge rate limitation of the inverter (not explicit in the Growatt specification or made clear in my pre-order enquiries) was actually a hardware limitation. In January, some pairing issues between the inverter and the data logger also arose. Georgia and Jake were quick to diagnose the problems and guide me, or take action themselves to re-calibrate the data logger, to restore stable, normal operation. Jake has also provided a user manual for reference in dealing with any problems that may arise in future. The rapid, knowledgeable and very helpful customer support from Georgia and Jake has been outstanding and I heartily applaud them.
23. Januar 2026
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Hi Elizabeth.
Thank you very much for taking the time to leave such a comprehensive review. I’m really pleased to hear how well Georgia and Jake supported you following your battery upgrade and the technical issues that came to light.
Correctly identifying the inverter’s hardware limitation, resolving the inverter and data logger pairing issues, and ensuring the system was recalibrated and operating reliably are exactly the situations our technical support team is there for. It’s great to hear that the guidance, hands-on support, and reference documentation provided have given you confidence moving forward.
I will make sure your feedback is passed directly to Georgia and Jake. Thank you again for your patience and for choosing Infinity Renewables.
Kind regards,
James Hayes
Survey Manager
Infinity Renewables Group
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