Very professional and not pushy sale pitch etc. were very flexible to adapt to what we wanted and needed. Install guys (Rob and Zak) were exceptionally good, very efficient, tidy and polite. Apps ea... Mehr ansehen
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Das sagen Bewerter
Had a solar panels and battery system installed over the last week. All the installers worked very hard, despite various challenges and setbacks along the way. Very happy with their attitude and execu... Mehr ansehen
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Great Communication and service from initial enquiry. Rory has been great working out the right system for us, running through the process and kept us well informed. Andy, Lewis and Elvis did a fantas... Mehr ansehen
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I wanted to give 5 stars as the installation team were professional, on time, deployed and tested a very neat installation, left everything tidy, explained all I needed to know and were very knowle... Mehr ansehen
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Unternehmensdetails
Vom Unternehmen geschrieben
At Infinity Renewables we believe in making a positive change by using safe sources of energy to power our planet. Our friendly team of expects are dedicated to helping you optimise your energy usage, to find a tailored solution to suit all needs. Therefore whatever the reason for your energy switch we have you covered. With years of experience we make the process simple from initial consultation, to design and supply, plus the ongoing monitoring ensuring you achieve your ROI guarantee.
Kontaktinformationen
3rd Floor, The Pinnacle, RH10 1JH, Crawley, Vereinigtes Königreich
- 0800 799 9735
- info@infinity-renewables.com
- infinity-renewables.com
4.6
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COMEDY OF ERRORS
Twice I was given dates from this company for the fitters to arrive and they did not and I was the one to make contact to ask what was going on?
Twice the fitters did arrive without me being informed that this was to take place, kind of crazy to me considering the team had a 5hr drive up to Scotland where I live, the second time I was going out the door when they come, had they just been a few minutes later I would have been gone, added to that the team had not been given my phone number?
So the first time the fitters arrived on the 6/11 2 days after my first appointment which was the 4/11, this was to fit a back up battery to my existing Solar system there was a part missing from the new fitting kit, makes you wonder why this was not checked considering the 5hr drive they had to get to me? so they did 90% of what had to be done, to then say they will be back next week to complete this, this did not happen and it was 3 weeks later they were to come back, however for the second time they never did arrive on the day of that appointment, when I made contact on the afternoon of that day they lied to me saying they had tried to call me but there was no missed calls on my phone, once again they did arrive unannounced the following week just as I was going out the door.
I can now see it would have made much more sense for me to have gone with a Scottish company more local to me, the small cost saving I was to get with IR was not worth the hassle I was to get from them.
1. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for taking the time to leave your feedback.
We did send email confirmations on both occasions confirming the booked installation dates. While one of these dates did later change, this was communicated by email weeks in advance of the revised install date.
We own and operate our own warehouses and directly employ our warehouse staff. All equipment is quality controlled as it comes in and out. Unfortunately, on this occasion, a cable was missing from the manufacturer’s supplied kit and this was not identified prior to dispatch. We continue to invest heavily in software, processes, and staffing to minimise issues like this. Most importantly, when something does go wrong, we always return to put it right.
As discussed during our multiple phone conversations, I’m pleased that the installation is now working exactly as sold, completed neatly and to a high standard. I am also confident that should you experience any issues in the future, our support team will respond quickly to resolve them. I also look forward to you moving onto the cheaper night rate we discussed, which will help increase your overall savings further.
It was genuinely a pleasure speaking with you on the phone, and we hope that now the system is fully complete and supported by our in-house team, we can rebuild your confidence and hopefully see this reflected in an updated review.
Kind regards,
James Hayes
Infinity Renewables
Very good people to deal with
Very good people to deal with. Scaffolding, solar panel install and electrical installation were all carried out with professionalism. Very happy with the Solar Installation and support so far.
18. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for your kind words and for taking the time to leave a review.
We’re really pleased to hear that every stage of the process, from scaffolding through to the solar and electrical installation, was carried out professionally. It’s great to know you’re happy with both the installation and the ongoing support.
If you ever have any questions or need assistance in the future, we’re always here to help.
Kind regards,
James Hayes
Infinity Renewables
I had a fantastic team of electricians…
I had a fantastic team of electricians connecting new Solar Batteries even, coming back to finish off as promised. They did a great job and properly done, no short cuts. Any questions asked gets answered honestly and properly straight away. I give them more than 5 stars. I recommend these lads 100% for any electrical job, I can't thank them enough. It doesn't matter if a job is too big or small or how long it takes. It gets done safely and properly.
17. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you very much for taking the time to leave such a positive review.
We’re really pleased to hear that our electricians looked after you so well and delivered the installation properly, safely, and exactly as promised. We take a lot of pride in doing things the right way, with no shortcuts, so it’s great to see that recognised.
Your recommendation means a lot to the whole team. If you ever need anything in the future or have any questions about your system, please don’t hesitate to get in touch.
Kind regards,
James Hayes
Infinity Renewables
Infinity were fantastic
Infinity are a wonderful team that came up with a great plan for solar and batteries for us. From our first contact with Brad who was so helpful, to our meeting with their knowledgeable and very helpful surveyer we knew we were in good hands. The scaffolding people were quick and efficient. The actual electrical installation by Andy and his son went way beyond the call of duty, working into the late evening they were very friendly, professional and dedicated. Zak who mounted the solar panels on our roof was professional and cheery and spent 2 days in atrocious wet and cold weather to finish the job late into the night. What a really great team. We had another company that gave us mostly negative news plus 2 others that didn't even bother to quote. Ours was not a straightforward installation - we have lots of roofs, awkward extensions and bad orientation but all Infinity people did an absolutely splendid job. I can't recommend them more highly. Thank you all at Infinity
11. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you so much for such a kind and detailed review.
We are absolutely delighted to hear how positive your experience was from start to finish. I will make sure your feedback is shared with Brad, our surveyor, the scaffolding team, Andy and his son, and Zak. They will all be extremely proud to hear how much their hard work, dedication, and professionalism were appreciated.
Your installation was clearly a complex one, and it is great to hear that the team were able to overcome the challenges and deliver a solution you are happy with, even in difficult weather conditions. Feedback like this genuinely means a lot to the whole team.
Thank you again for choosing Infinity Renewables and for taking the time to recommend us so highly.
Poor workmanship & lack of attention to detail
My experience with Infinity Renewables has been consistently disappointing.
The most serious issue was the original installation, which was carried out to a substandard level and required a complete refit. Tiles were broken, wiring and conduit were left untidy, and the work appeared rushed. Even after the refit, issues remained: my roof was left with slipped tiles and daylight visible through the loft, and the backup system wasn’t commissioned correctly.
I also discovered errors in my contract and EPVS validation paperwork. When I provided feedback through EPVS, I received an inappropriate text message from a member of staff, which I found unprofessional.
Another serious issue was the incorrect commissioning documentation submitted to the DNO. For several weeks I was told this could not be changed, and only after escalating through the finance company, MCS, and EPVS and issuing a formal 7-day letter did Infinity Renewables resolve it.
To their credit, the company returned to repair my roof on 22/08/2025 and again on 30/09/2025, and they provided two additional solar panels and a half-price battery as compensation.
I gave them a draft of this review, I was contacted directly by James at Infinity Renewables who assured me that my experience had been taken seriously, that staff training had been implemented, and that I would have him as my direct escalation route for any future concerns.
Unfortunately, since then I have experienced further documentation errors, and the promised escalation contact from James has been unavailable and unresponsive. Despite assurances of improvement, the same issues with accuracy, communication, and accountability continue to recur.
My confidence in the company has therefore declined further. While they eventually resolved some of the earlier problems, the repeated mistakes and lack of reliable aftercare demonstrate that the underlying issues have not been properly addressed.
15/12/25 - The paragraph claiming you couldn't carry out the work safely in a day isn't true.
Your roof man had a party to attend that evening and rushed the job. The photos he showed us were deliberately cropped not to show the 6 broken tiles and the two that were left insecure. I only discovered this because my neighbour took pictures with his drone!
Your electrician didn't connect the earth wire for the system and left it dangling behind the bush.
You're right, we did have a long conversation about the job and you agreed to be my point of contact, the most recent contact was another paperwork error which I had to chase to get an answer - but as long as you were 'monitoring' the situation that was ok - I expected you to be all over that and negate the need for me to chase for a response.
I had agreed to give you 2 stars as you were going to be my dedicated point of contact, you let me down and I found myself chasing once again, hence reverting to the one star that I was originally leaving.
A premium system is only one half of the job, the most important next step is aftercare, once again you have fallen short.
25. August 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Hi Paul,
I am not sure what has changed since our conversation, as I have personally been monitoring your case closely and can see that no communications have been missed. Every message sent to our team has been replied to, and all issues raised have been actively addressed.
I will respond to your points in turn.
Regarding the original installation: I understand your frustration if the system had been installed poorly and left unresolved. However, that was not the case. During the installation it became clear that the work could not be completed safely within a single day, so a further visit was scheduled to allow the job to be finished correctly. Slate roofs are extremely complex to work on, which is why many installers will not undertake them. We returned promptly to complete and rectify the work using only our in-house team, with no subcontracting. The job was finished properly and swiftly.
In relation to errors in contract and EPVS paperwork, we voluntarily pay EPVS to audit our jobs. This is not a requirement but a decision we make to maintain higher standards. The purpose of this process is to identify and correct issues. Errors identified through independent auditing indicate quality control, not neglect.
You mentioned receiving an inappropriate text message from a member of staff. As discussed on the phone, while the wording was not ideal, the message was not abusive or threatening. That individual is no longer with the company as part of our efforts to maintain professional standards.
For clarity, the message read:
“Hi Paul,
I’ve just received notification of the feedback given. I’m sorry you feel it wasn’t the most positive experience. However, I have not ignored any contact you have sent. We were corresponding via iMessage, and Natalie, our office administrator, was CC’d on the email. I feel it is unfair to say I have been completely ignoring you.
Again, I apologise that you feel our service wasn’t up to scratch.”
Regarding the DNO commissioning documentation, the issue related to the recorded location of an isolator. The network operator initially advised this was not a regulatory issue and declined to amend it. Despite this, we continued to push for the change and succeeded. You were kept informed throughout. This was an administrative matter, not a safety or performance issue.
You also acknowledged that we returned to your property on 22/08/2025 and again on 30/09/2025 to carry out further roof works, and that we provided two additional solar panels and a battery at half price as compensation. These actions demonstrate accountability and aftercare.
Regarding the later documentation issue, the MPAN details supplied via the database we use were incorrect. As soon as this was identified, it was corrected. We have since expanded our DNO administration team to reduce the likelihood of recurrence. Typical MCS and DNO processing times are 4 to 6 weeks. Your case took approximately 7 weeks, much of which was outside our direct control.
We had an extended phone call, followed by email correspondence, during which I confirmed receipt of all documentation and outlined internal process improvements. I also monitored your account personally and can see that all emails sent to our technical team were replied to promptly. You also spoke directly with both Managing Directors, including on weekends, and our installation team returned to site quickly when required.
A one star review would usually indicate that a system does not work, damage was caused without resolution, or a customer was ignored. In your case, you have a fully operational, premium solar system that has received extensive follow-up work, rapid responses, and compensation where appropriate.
While I respect your right to share your experience, I do not believe a one star rating accurately reflects the outcome, effort, or level of aftercare provided.
Kind regards,
James
Solar and battery
Fantastic team all worked very well together and received a great service from order to installation thanks to Rory and Andy would definitely recommend this team of professionals thanks again Jeff swatkins
12. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for such a great review Jeffrey. I will make sure to pass on the feedback to the team and look forward to the ongoing support we have to offer for the future.
James
Installation great, and issues sorted.
Installation went fairly straightforward the only issue was connecting the Hive. As the Hive is fairly new it took a couple of visits to sort. Infinity sorted without question and in the end it was simply a software issue/update.
Infinity responded to all issues quickly and professionally. All projects have some unforeseen issues it is how these issues are dealt with is what’s important.
24. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for taking the time to leave such a balanced review.
I am pleased to hear the installation went smoothly overall and that the Hive connection issue was resolved. As you mentioned, with newer technology there can occasionally be software related teething issues, but I am glad our team was able to resolve this promptly once identified.
We really appreciate your understanding and your comments about how the situation was handled. Delivering a high standard of aftercare and communication is something we take seriously.
Thank you again for choosing Infinity Renewables.
extremely pleased
We were extremely pleased with the installation. Rob, Max and Jake were superb. They did everything to explain and more importantly make sure we were happy with the installation. The installation was clearly 5 star plus.
We have only needed to contact Infinity once but we felt this was also 5 star.
We intended to go ahead with the installation, unless the cost and pay back were prohibitive. We say this as, seeing other reviews I fully understand the comment on the pay back methodology ( as someone who did such calculations for a living). The battery cost was not included in the pay back which may be significant for some people. We also thought the signature side of the contract was a little lose.
22. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you very much for taking the time to leave such a detailed and thoughtful review.
We are delighted to hear how pleased you were with the installation and that Rob, Max, and Jake made such a positive impression. I will be sure to pass on your feedback to them, as they will be very proud to hear it. It is also great to hear that when you did need to contact us, the support you received met the same high standard.
We appreciate your balanced comments regarding the payback methodology and battery costs. This is valuable feedback, and we are continually reviewing how we present financial information to ensure it is as clear and transparent as possible. Your comments regarding the contract signature process have also been noted and will be reviewed as part of our ongoing improvements.
Thank you again for choosing Infinity Renewables and for your considered feedback.
Let down by inadequate employee training
We were initially very impressed with Infinity. They were thorough, responsive and knowledgable. We signed our proposal but then the surveyor never turned up. After chasing, we were informed the advisor we had been with had been let go that day. The survey was rebooked and then we were asked to confirm the details of our proposal.
We had signed for a 60 month finance at 0% but were informed this was not an option.
After showing proof that that was what we had been offered, we were told ‘agree to the new terms, cancel or we will cancel from our side’.
At which point we said ‘please show us where your right to withdraw is’.
This was never answered. All we received was a message to say the finance option simply does not exist. Ultimately that is their mistake, not ours.
We had budgeted everything extremely carefully and the impact of the new finance terms puts us in a bad spot financially. We also passed on our recent ‘Solar Together’ proposal, thinking Infinity’s terms were more favourable.
It now seems we are back at square one.
We are sure, if things run smoothly, Infinity are fine but please beware if problems arise they are quick to weasel out of any responsibility. Not a company to trust thousands of pounds. They certainly don’t have customers at their heart. Please be careful.
UPDATE Dec 25 - Following this review, we were immediately contacted by James who did a fantastic job rectifying the situation. He kept us updated on what was happening and the contract we signed was honoured. We decided not to go ahead on the basis that the trust just isn't there anymore and it took a bad review to be taken seriously but all credit to James for acknowledging the situation and being so proactive fixing it. He has assured us that training will be put in place so that advisors in the future are familiar with just what signing a contract means and all finance deals offered do actually exist!
8. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Hi,
Thank you for taking the time to update your review and for acknowledging the follow-up.
I want to reiterate my sincere apology for the experience you had initially. What happened was not acceptable, and you were right to challenge it. A signed contract must be honoured, and in this case the information provided to you was incorrect. That responsibility sits with us.
As you mentioned, I did step in as soon as this was brought to my attention. The contract you signed was honoured, and I worked to ensure the situation was corrected as quickly and transparently as possible. I fully understand, however, why the loss of trust meant you ultimately chose not to proceed, and I respect that decision.
I also want to be clear that the advisor involved is no longer with the business, and we have already implemented additional checks and training to ensure this situation cannot happen again. Finance options must be accurate, available, and fully understood before anything is offered or signed. Anything less is not good enough.
While I am disappointed we could not move forward together, I do genuinely appreciate you highlighting this. Feedback like yours has directly driven changes internally, and that is important to me personally.
Thank you again for your honesty, and I wish you all the best with whichever installer you choose going forward.
Kind regards,
James Hayes
Infinity Renewables
very mixed bag
Good things - every one who came to the house was very polite and did a great job of installing my solar panels and battery. They kept me informed of what they were doing and everything is working well so far.
Bad things - the people arranging the work in their office don't seem to know their a*** from their elbow. Due to admin error the notes and photos taken by the surveyor who visited the property never made it onto my record so no-one seemed to know what was going on. As far as I can tell this was never corrected so who knows what issues that may cause in the future. They employed a local scaffolder to put up the required access but didn't give him the right information resulting in the scaffold not being correct and the install being delayed. They also did not seem to understand the concept of someone having a job that means I can't be at home all hours of the day or night just in case the scaffolders turned up. I asked repeatedly for the scaffolding install to be booked in advance which was not done so they ended up having to install the scaffold on the day of install. At one point one person in their office suggested I leave the door to my house unlocked while I went to work to allow the scaffolders to gain access in my absence. Not sure where they live but that is definitely not recommended here and would not be covered by my home insurance so that would be a NO!
Unfortunately the office team are really letting down the whole company.
26. November 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Hi Laura,
Thank you for taking the time to share such a detailed review. I am very pleased to hear that the installation team were polite, informative and completed the work to a high standard. The team on site will really appreciate your comments.
I am genuinely sorry for the issues you experienced with the office communication. After reviewing your case, I can confirm that a brand new surveyor who had just completed training uploaded the incorrect photos and notes to your record. This caused the confusion you described and forced us to rearrange elements of the installation at short notice. This situation should have been identified and corrected sooner and I apologise that it impacted your experience.
The scaffolding delay and lack of advance notice also should not have happened. We fully understand that customers cannot always be available at unpredictable times and we should have arranged this with you properly. I also want to reassure you that we would never expect a customer to leave their home unsecured. That suggestion was inappropriate and does not reflect our processes.
Although the installation itself went well, the administrative errors understandably caused frustration. Your feedback has been used directly in our internal training to ensure survey information is checked more thoroughly before booking and that communication from our office team is clearer and more consistent going forward.
If you have any questions about your system or would like to discuss anything further, our customer care team will be happy to help.
Thank you again for your honest and constructive feedback.
James
We had 17 Panels and 20Kwh Bexie…
We had 17 Panels and 20Kwh Bexie batteries installed on 13-14 of October. Chris the electrician and Alex the roofer were brilliant Ben from the companies social media team was also onsite for both days of the installation. Due to irregular installation they really needed a 3rd person on the installation which would have helped Chris and Alex.
Installation:
It was hard work for the boys but they worked hard and got the job done.
Activation and Instruction:
This went well Chris explained the system to myself and the wife.
The System: Bexie 6kw inverter and 4 5kwh Bexie batteries these units are well designed and very compact good to know that they have a fire suppression system built in.
The Island for of grid capacity: BEWARE this is a large unit which goes near to your consumer unit.
The Downside: The Solarman App.
What a terrible app it only gives you the most basic of information on your system performance.
Hopefully Bexie will release their own app which is in Beta testing very soon as we both feel that this is letting the system down and not allowing us to utilise the best performance.
The Process: From first phone call to Rudi completing the survey and agreeing on an installation date went without problem. After asking Rudi many many questions we felt that this was company this we felt could be trusted.
Technical Support: I have phoned support a few times asking about further details on setting the charge and discharge of the batteries to the grid. I feel that if I need them they are there only a phone call away.
Infinity Renewables Overall:
A family run company which we have been delighted to work with on our system. Yes we will be purchasing more items from in the future.
Last thing. Bexie sort your app out PLEASE!!
2. Dezember 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Hi Philip,
Thank you so much for your detailed five star review and for choosing Infinity Renewables. It is brilliant to hear how happy you are with the overall installation and the performance of your Bexie system.
Chris, Alex and Ben will be over the moon with your feedback. That was a tough install and they worked incredibly hard, so it is great to see that recognised. Rudi will also really appreciate your comments about the survey and process.
We completely understand your frustration with the Solarman app. It is the one part of the experience that sits outside of our control and we know it doesn’t showcase the full capability of the system. The good news is that we are extremely close to releasing our own dedicated Bexie monitoring app. It is currently in final internal testing and will be launching soon under its new name: Beyond AI. This will give you far more detailed insights, full control of charge and discharge and a much smoother user experience.
Thank you again for trusting our family run business and for your kind words about our support team. We are always only a phone call away if you need any help, and we look forward to supporting you with future upgrades.
Best regards,
Infinity Renewables Team
Knowledgeable and good service
They delivered and installed on time and provided good support sorting out problems with tariff selection and implementation.
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for your kind feedback.
We are pleased to hear that the installation was delivered on time and that our team was able to support you with tariff selection and implementation. I will be sure to pass your comments on to Vince, who will be delighted to hear your feedback.
Thank you again for choosing Infinity Renewables.
This is a well run company full of…
This is a well run company full of motivated people who understand customer service. We had numerous questions before the installation which were all answered mainly by Connor and also by Lydia.
Installation was on time and quick. Jordan, Chris and Jordan (the installers) were all very polite and friendly. The batteries and inverter were tidily installed in our utility room. They all seem to love their jobs and take pride in what they do.
Scaffolding arrived on Wed and installation was on Friday.
21. November 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Hi Maura.
Thank you so much for taking the time to share this review. It’s great to hear that Connor and Lydia were able to answer all your questions clearly before installation, and I’ll make sure your feedback is passed on to them.
We’re also really pleased that Jordan, Chris and Jordan delivered the level of service we expect on every job. The team take a lot of pride in their work, so it’s brilliant to hear that came across on the day and that the battery and inverter installation met your expectations.
Thank you again for choosing Infinity, and if you ever need anything in the future we’re always here to help.
Kind regards,
Infinity Renewables Group
I'd like to give a shout out to…
I'd like to give a shout out to Infinity Renewables and all the staff, particularly Andrew and Lewis, who repaired my solar system and installed a battery. They worked all day with care and professionalism,
explaining procedures, showing me phone pictures and helping me to set up Solartouch on my phone. They were very respectful and left the house clean and tidy. Would definitely recommend Infinity Renewables.
13. November 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you so much for your kind words and for taking the time to share your experience. We are delighted to hear that Andrew and Lewis looked after you so well and got everything repaired and upgraded smoothly. The team take real pride in explaining every step properly, ensuring the system and the Solartouch app are set up perfectly, and leaving your home exactly as they found it.
We truly appreciate the recommendation and are always here if you need anything in the future.
Kind regards,
Infinity Renewables
Zac & Naz (SIG roofing) attended for…
Zac & Naz (SIG roofing) attended for fixing the pigeon protectors on the solar panels. Very efficient and what a breath of fresh air - always smiling and going out of the way to do some extra work without making me feel obligated. Genuine people - rare in this day and age.
14. November 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for sharing your experience. We are delighted to hear that Zac and Naz made such a positive impression while fixing the pigeon protection on your panels. They take real pride in their work and always aim to go the extra mile, so it is great to see that recognised.
Your comments about their attitude and professionalism mean a lot. Genuine people truly are rare, and we are proud to have them on the Infinity team.
If you ever need anything in the future, we are always here to help.
Kind regards,
Infinity Renewables
Hassle free and smooth
A hassle free, smooth installation by excellent operatives. They were efficient, quiet, undemanding, and best of all, respectful of the property and us.
A pleasure to have them do the installation. Thank you very much
11. November 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for taking the time to share your experience. We are really pleased to hear that your installation was hassle free and ran smoothly. Our teams always aim to work efficiently, quietly and with full respect for both the property and the people in it, so it is fantastic to see that reflected in your feedback.
It was a pleasure to carry out the installation for you. If you ever need anything in the future, we are here to help.
Kind regards,
Infinity Renewables
We should like to say how pleased we…
We should like to say how pleased we are with the entire installation process of our solar panel system.
The installation engineers were courteous, knowledgeable and extremely professional. They installed the system in a very efficient manner and ensured that we understood the essential points of the operation of the system, before they left.
Reece explained and applied the initial app set up operation for us and Craig and Mark explained the next steps and provided all of the information we needed.
They left everything clean and tidy so that no cleaning was necessary for us - absolutely superb
12. November 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Hi,
Thank you for taking your time to share feedback with us. We are genuinely delighter to hear that you are pleased with your experience with us.
I will make sure to pass the feedback to our management team for Recce Craig and Mark for their professionalism, communication and attention to detail made such a positive impression. We take great pride in ensuring every customer fully understands their system before we leave site, so it’s fantastic to hear this came through clearly.
We’re also very glad the team left everything clean and tidy for you, it’s a standard we want to hold ourselves to on every job.
If you need anything at all going forward, whether it’s support, advice or system optimisation, our team is always here to help.
Thank you again for choosing Infinity Renewables.
Excellent customer service
I recently had a couple of technical issues with the Apps and Battery performance. I spoke with Georgia and Jake over a few days and their professional and personal approach was amazing, taking ownership of the issues and taking time to run through everything and finding solutions.
Customer service from any company is important and Infinity, through Jake and Georgia excelled.
31. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you so much for your kind words, We’re delighted to hear that Georgia and Jake were able to give you the support you needed. Our in-house tech team works incredibly hard, and we invest heavily in keeping them up to date so they can provide the best possible help to our customers. We’ll be sure to pass your feedback on to them. It’ll mean a lot!
Very pleased with the installation
We were bumped up the queue so ended up getting the install a week earlier than expected (by agreement of course) and this coincided with the scheduled electrician going sick. Now you would normally be expecting this to be a recipe for disaster (well I was) but on the contrary the install still went (almost) as smooth as silk. Al and JIm turned up on the day and had the panels, roof wiring and bird netting in place in no time flat and had everything tidied and dusted down. On the way out they explained the electrics will be later (yeah, I've heard this all before from Contractors). Low and behold on Saturday morning Rob is standing on our doorstep at 9am introducing himself as our Infinity electrician. By Saturday afternoon we were online and, although we still need the certificates to export, we were using free electricity from our panels (well not quite as we still have to pay for the install but in a few years it will be free). The guys were courteous, kept the place clean and tidy and (as a retired engineer in the construction industry) I considered the quality of the completed installation to be excellent. So for me it is 10/10.
18. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you so much for sharing your experience with Infinity. We’re delighted to hear that even with an unexpected schedule change, our team kept everything on track and delivered the installation to a standard that impressed you as an experienced engineer.
Al, Jim and Rob will be thrilled to know their hard work, courtesy, and attention to detail made such a positive impression. We always aim to keep things tidy, on time, and of the highest quality, so it’s great to see that reflected in your comments.
Enjoy the start of your journey with solar – we look forward to getting your certification finalised and helping you make the most of your new system.
Thank you again for the 10/10 feedback!
– The Infinity Renewables Team
Fantastic service from Zac and Brad
Fantastic service from Zac and Brad, such a good job. Really speedy, very respectful and helpful. The whole process has been brilliant.
17. Oktober 2025
Bewertung ohne vorherige Einladung
Antwort von Infinity Renewables
Thank you for your kind words! We’re so pleased to hear that Zac and Brad delivered such a great experience for you. Speed, respect and helpful support are exactly what we aim for, and it’s brilliant to know the whole process felt smooth from start to finish.
We’ll be sure to pass your feedback on to them – they’ll really appreciate it.
– The Infinity Renewables Team
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