Hubbl Bewertungen 306

Pathetic customer service. As soon as you ask a difficult question the cut you off.

The most useless and frustrating device ever.
The outage caused so many problems and now we can't get back on. It is such a time waster and such terrible customer service - robots that don't understand anything. No verbal communication to help - they don't have it!
So angry.

Absolute rubbish..

Laggy, faulty and constant issues.

Customer service is useless if you can even call it that

DO NOT RECOMMEND!!!

Will definitely be returning tomorrow! 🤦‍♂️

Terrible interface overall & functioning is like a dinosaur at best. Customer service are no better than auto bots. Only chat available no phone. You just get troubleshooting copy & paste sent to you (like you havent already tried the troubleshooting prior to calling them) and they disregard what you say & still send you generic repeated replies throughout the chat. Even if they send you onto "escalated tech team" they make you repeat everything over & over & dont help at all. After 20 September 2024 I can no longer use the device. The "overnight update" didnt fix anything & the reset process isnt working. If something goes wrong, unlike old foxtel where you had the option of speaking to a human & fixing issue over phone or getting a tech callout, you get ZERO tech support. I have since lodged a warranty claim (only 5 mths old device) & if they fail to send out a replacement or resolve my issue within next few days I will lodge chargeback & cancel my binge subscription for good! Absolutely appalling business model with zero customer service or support when it comes to technical issues. I expected low quality poor interface with dinosaur software technology being hubbl/foxtel but I thought support would have been ok. DONT BOTHER! Go for another device & steer clear of hubbl & foxtel!

To the recent outage on 20th of September it's back on thus morning 22nd of September thank you for 25dollar voucher thanks for all the help much appreciated Dianne hill

My hubbl box still not working.. followed all the instructions to reboot.. still not working.. very disappointed in this product..

Goes down on eve on afl finals said over night fix well it’s two days now still not working can’t stream anything - never had problem with Telstra tbox … support communication is no help either …

Absolutely frustrating beyond words! I love Binge and so was forced to get Hubbl. It malfunctions so often. Constantly having to restart and re-update it. And then go through another 30 minutes of remembering all details and passwords for the different channels. Each time, 30 mins of your life you won’t get back again. And that after trying to get through the bot to chat with a human… another 20 minutes gone.
Too many evening spent with this frustration instead of watching a programme.
Not worth it.

Signed up with a 3 month free subscription to Binge. I seemed to have received a full fee service instead. Ditched Binge and decided to persevere with Hubbl. The operating bug that hit on 19/20 September 2024 was deplorable. The instructions issued to reset my Hubbl device, and therefore overcome the fault, was short on procedural information. I found the solution on a Facebook users group. Hubbl is unimpressive. I would not recommend it.

Not everybody’s hubb-bubblin’!

Still tried several times rebooting as they say going by finger on bottom of the device and waiting for frigging 15 minutes.
Still going nowhere!

Come on Hubbl. Thought this is next big thing 🙄

Before the HUBFail current episode, it was already crap. Constantly trying to find wifi on connection, voice search doesn’t actually work, generally a pretty crap item. Waste of $

Only bought it because Telstra tv is shutting down. Hubbl is a nightmare. Forever failing to load and needing a reboot. I’m going to buy a smart tv. Should’ve done that before I wasted money on Hubble

Terrible customer service when there is an issue . They give you generic responses and there recommend fixes don't work. I wish Telstra t box wasn't shutting down i would never have gotten one of these Hubbl devices. Complete waste of money .

Over the past 12 months, I have tested two units for Hubbl. The 1st failed within 2 months (software issue). The 2nd failed early Fri morn, (20/9/24) with a constant flashing light. Trying to reset the PUK did nothing. Hubbl informed me it was a software issue, they were working through. An email advised me, that the issue was resolved and the PUK would function, from Sat on. The PUK is still dead in the water.!!. I have now deregistered the PUK and will be sticking with the Amazon Firestick 4k MAX I purchased as a backup. I do not recommend anyone buying a Hubbl PUK.

This has to be the most frustrating device to set up and keep connected. I am basically having to reset just about every second day and that was before the "clitch".
Actually now thinking of buying a smart tv so I don't have to use the silly device.

Hubble is absolutely rubbish. Had it a week and a half and twice now it’s had a complete meltdown and can’t watch anything. Don’t waist your money!!!

Tried to use the Hubbl today and it gave me a software update and it’s now completely stuck on the update. I go onto the hubbl help sight and it’s saying it’s a internet problem when I know it’s not

It’s a piece of crap bought it to replace the Roku operated by Telstra which they have withdrawn from. Don’t go there, got up this morning hubbl is having a meltdown no tv, crap crap crap. Maybe they should spend the money on the operating program and not on tv commercials trying to get everyone in like myself.

I would give zero if it was possible. The scam they run with auto renewal has to be illegal. Avoid this dodgy scam of a company unless you enjoy having your money stolen for nothing. Absolutely useless customer service. "It's our policy" to rip you off even if you cancel.

I bought a HUBBL for my elderly parents. It crashed three times on start up and took 90 minutes to even get it working the first time for them.

I logged into all the apps for them as they are in their 80's. But 9Now needs you to relogin everyday on HUBBL. Login is slow and takes time and sometimes they need to unplug and restart to get the system working.

Bottom line they have disconnected and gone back to the old tv remote with the basic services. I would give a zero star review if I could. We have Apple TV and Google Chromecast and both are far superior.