House Sales Direct  Bewertungen 

AVOID THIS COMPANY - DON’T IGNORE
I WOULD RATE 0 STAR IF I COULD
I am extremely disappointed and very frustrated with the way HOUSE SALES DIRECT handled this matter.

Hi Chloe,

Following your colleague Meghan’s unsatisfactory response to my email in August 2025 and with reference to your reply dated 19 November 2025, please indicate the contract clauses that clearly stipulate and permit this practice in accordance with the terms and conditions.

You breached these terms when you :

1- Reduced the selling price of my property on Zoopla without my knowledge and authorisation (guide price £260,000 - subsequently £240,000, £232,800 and £225,000).

2- Submitted an application against my property to the Land Registry via Hawksmoor Equity Limited without my knowledge or prior consent

3- Conducted a survey without a corresponding report.

You failed to meet the terms.
These actions constitute misrepresentation of agreed terms. They have caused me financial loss, damages, distress and depression.

Furthermore, your team had been communicating with me by email.
My email address remains the same and is still active! I have not received any email from your team since August 20, 2025.

Regards,
Younousse

I would rate 0 star if I could.
I am extremely disappointed and very frustrated with the way HOUSE SALES DIRECT handled this matter.
Under our agreement, if an offer fell below £260,000, I could withdraw with no fees or costs No action to be taken without my prior consent.
1. They put forward an offer of £240,000 and £232,800 without my agreement.
2. Later presented a £220,000 offer, which I reluctantly accepted under the 20 June 2025 contract signed on 27 June 2025, then they withdrew it.
3. Used my signed acceptance letter (dated 20 June) without my consent to proceed with a different offer of £225,000.
4. Applied to the Land Registry via Hawksmoor Equity Limited without my knowledge or authorisation.
Even if the walk-away amount remained the same, they had no right to reuse an outdated signed document for a different offer without my prior consent. I am the signatory, and no decision can be made on my behalf without my authorisation.
No clause in the contract permits this.
A survey was conducted without a corresponding report, which is irregular.
- Reduction of my property’s value online without my consent,
- Offer made below minimum price agreed,
- Property photographs taken without a survey report,
- Misuse of my signed acceptance letter,
- Unauthorised Land Registry application via - Hawksmoor Equity without my consent.
These actions have caused me financial loss, damages, distress and depression.

Many years ago me and my husband sold a house through House Sales Direct had such a great experience that when we found ourselves in a similar situation they were the obvious choice to contact.
My first consultant was the incredible Kam he guided us through the process with such clarity and professionalism and we felt so supported. He truly had our best interests at heart, called me weekly with updates, even contacting our tenant on our behalf. He was such a delight to have helping us, super friendly and kind and every call always had me smiling, even though we had a tenant not wanting to move out Kam remained patient and optimistic which of course was super helpful.
When he handed me over to his colleague dealing with the next stage of the process I knew I’d miss him and I thought that I would be unlikely to receive the exceptional customer service than he had shown us. Turns out House Sales Direct has the most incredible team and Jordan was every bit a superstar that Kam had been for us. Jordan was brilliant at managing our expectations on offers and we were over the moon that he negotiated what we asked for with a buyer that felt such a great fit for us. As with the amazing support we’d received from Kam, Jordan also called me weekly to check in and update me, he was very knowledgeable of the market, super friendly, professional and very reliable. Both Kam and Jordan were always so happy and cheerful on the phone, people often say selling a house can be stressful but with Kam and Jordan we had such trust in them that there was no stress. I feel so blessed to have been allocated these two wonderful men who have gone above and beyond to ensure a positive outcome for us. I will miss their friendly voices and want to thank them for all they have done. They come Highly recommended by us.

Thanks for talking me through the process Sandy. I’m looking forward to my viewing tomorrow.

We needed to sell a property and were looking for a process that was as pain free and easy to do as possible.

When dealing with HSD, our initial experience wasn’t the best. However, as soon as Razan stepped in, our experience and confidence changed completely. Raz was absolutely amazing and followed up with everything she said she would and when she said she’d do it. She really gave us a confidence boost that the sale of the property would go ahead and explained all the timelines and next steps. Raz was so diligent at chasing up the buyer, solicitors and made sure that the process and any actions needed from us were convenient and timely. Raz would even contact out of hours for important updates, which we really appreciated

Raz has certainly turned our whole experience around and we’re grateful for her hard work and keeping us updated at every stage of the process. It is refreshing to work with someone who is so dedicated and delivers on everything they say they will.

I had the pleasure of working with House Sales Direct while trying to sell my home. Unfortunately, due to some unexpected legal issues with my property, the sale couldn’t go ahead — but throughout the whole process, the team were nothing short of outstanding.

They consistently sourced interested viewers, and I even received multiple offers on my home. Despite the challenges on my side, they were patient, supportive, and genuinely committed to helping wherever they could.

A special thank you to Jordan, who was incredibly accommodating, friendly, kind and so understanding — a true professional. And to Megan, thank you endlessly for your kindness and understanding. It’s rare to come across people in this industry who are not only efficient but also truly caring.

Even though my sale didn’t complete, I wouldn’t hesitate to recommend House Sales Direct to anyone looking for a dedicated, honest, and compassionate team.

Gratefully,
Joel

Jordan was great! He was very efficient and managed to resolve a query for me promptly. Also managed to book me in for a viewing on a property straight away which really helped as I was short on time. Thanks so much!

Took very long time , never phone you or information updates ,had several different people dealing with me ...
Never phone you back.
Very dissatisfied with outcome ,its not free you do pay for them to sell ..please please read the paperwork my mistake and I paid for it..Basically don't listen to you either...Would not recommend to anyone stay away

Alexia has been incredibly supportive and approachable as we begin the process of purchasing our first home. We have really appreciated her honesty and speed in coming back to us. We hope that the rest of the process will be just as smooth!

Smooth process. Easy access to the property

Sandy was very helpful and made me feel comfortable enough to ask questions. Thank you.

Brief experience requesting a home report for a property via RightMove. I received a call moments after submitting the request. The rep I spoke to was helpful, did request some further info but nothing overly intrusive or suss. Received a copy of the home report 5 minutes later.
I can't comment beyond this, but my experience with this brief interaction was positive.

House sales direct have been amazing from start to finish... Always keeping you updated.. Highly recommend if your looking for a quick sale on your property.

Alicia was very helpful today when we had an issue with keys at our viewing. She took the time to organise an alternative plan and was efficient in contacting us.

When we got given a name of contact Alexia, everything has been very smooth and she's been extremely helpful and understanding to our needs.
Communication has been excellent.
Really looking forward to our new start
Will leave a further review once completed.

I previously complained about this company. They said if I removed my complaint they would release me from my contract and remove the tag they put on our property on the land registry. I did my bit, but 7 months on we have now found out they didn’t remove it, despite confirming they had in an email and are just quoting the contract term to our conveyancing solicitors- the contract they agree to void. Just when you think a company can’t get any worse!!

Alexia has been an excellent agent.Polite,professional and easy to contact.Keeping communication up to date so I knew exactly what was going on.

Both hamzah and Muhammad where really helpful and accommodating

Didn't show up to a house viewing waited a hour and no estate agent showed up to show me round, waste of my time and money. And no contact number they gave could help find where they were.

Updated, no information was was given over the phone regarding this is how it would take place nor regarding to how to get into the building - Or in email or message. In addition support lines whist waited said they tried to contact estate agent which suggested someone was coming.

Finally my house sold with House sales Direct. I didnt feel that they pushed for the best price, and I lost a huge amount of money. I was totally unsatisfied with their service until they put Will as my negotiator. I swear hes the best thing about the agency. He kept in regular contact and kept me up to date with it all, even even it wasn't what I wanted to hear. So thank you to Will and Tracy. Absolute gems.

Simon and the team kept regularly updated. Organised everything for me Inc solicitors. Couldn't have gone better