House Sales Direct  Bewertungen 191

TrustScore 4 von 5

4.2

Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren

Um die Integrität unseres Portals zu schützen, überprüft unsere automatisierte Software alle Bewertungen – unabhängig davon, ob sie verifiziert sind oder nicht – rund um die Uhr. Diese Technologie identifiziert und entfernt Inhalte, die gegen unsere Richtlinien verstoßen, wie zum Beispiel Bewertungen, die nicht auf einer wirklichen Erfahrungen basieren. Uns ist bewusst, dass wir möglicherweise nicht alles erfassen, doch Sie können uns jederzeit problematische Inhalte melden, die wir Ihrer Meinung nach übersehen haben. Mehr erfahren

Das sagen Bewerter

Bewertet mit 5 von 5 Sternen

I’d personally like to thank Josh Thain who dealt with our file whilst purchasing our first house. He helped us massively chasing up everyone and allowed us to purchase the house much quicker than we... Mehr ansehen

Bewertet mit 5 von 5 Sternen

Dealt with Louise Gildea and have no complaints whatsoever. HSD were upfront from the very start. They offered me a fair price for what I needed (a quick sale), and they didn't mess me about. There... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 5 von 5 Sternen

I have nothing but kind things to say about our experience. Fatima Bibi really made sure an intimidating process of first time buying was fully understood at every step. We’re still in the process and... Mehr ansehen

Unternehmen hat geantwortet

Bewertet mit 2 von 5 Sternen

We were roped in with the promise of a quick sale in a few weeks. 6 Months later, still no sale and we're apparently contractually bound to them until the end of a 12 month period, something that was... Mehr ansehen

Unternehmensdetails

Vom Unternehmen geschrieben

Our experienced team handles everything from your initial enquiry to the completion of your property, ensuring you can sell in as little as 7 days, or a longer timeframe to suit you. We are committed to providing you with a hassle and stress-free experience. You’ll get back the valuable time you need to get on with your life; priceless!


Kontaktinformationen

4.2

Gut

TrustScore 4 von 5

191 Bewertungen

5 Sterne
4 Sterne
3 Sterne
2 Sterne
1 Stern

Hat 57 % seiner negativen Bewertungen beantwortet

Antwortet meist innerhalb von 2 Wochen

So nutzt dieses Unternehmen Trustpilot

Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.

Unternehmen auf Trustpilot dürfen keine finanziellen oder anderweitigen Anreize oder Gegenleistungen für das Verbergen von Bewertungen anbieten. Bewertungen spiegeln die Meinung einzelner Nutzer wider und nicht die von Trustpilot. Mehr erfahren

Bewertet mit 5 von 5 Sternen

Great experience speaking with Joe at…

Great experience speaking with Joe at House Sales Direct today. He was friendly, helpful, and explained everything clearly. Really appreciate his time and support.

24. April 2026
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

HI Saroj,

Thank you for sharing your review with us!

I'm delighted to hear you had a great experience with Joe, and I will pass along your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

Truly what a great discussion I had…

Truly what a great discussion I had with Mohammed , it was certainly a breath of fresh air and professionalism and knowledge shared was absolute. A great asset to your company

8. April 2026
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Antwort von House Sales Direct

Hi Adrian,

Thank you for sharing your 5-star review with us!

I'm delighted to hear you had a great experience with Mohammed, and I will pass along your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

Booking a viewing

I contacted House Sales Direct via email to book and appointment for a viewing and was contacted promptly by Joe. The appointment was made to fit my availability. Joe was very friendly, helpful and polite.
A pleasant first experience with them.

23. April 2026
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

Hi Mrs Mudie,

Thank you for sharing your 5-star review with us!

I'm delighted to hear you had a great experience with Joe, and I will pass along your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

This is only for Alicia

This is only for Alicia. This lady is brilliant, helpful and the only one who listens. I couldn’t thank her enough. She went above and beyond.

8. April 2026
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

Hi,

Thank you for sharing your 5-star review with us!

I'm delighted to hear you had a great experience with Alicia, and I will pass along your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

The problem I had with the Deeds being…

The problem I had with the Deeds being lost at my parents bank, selling the property was delayed and the staff at House Sales Direct fully supportive with the situation I was in.

21. April 2026
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

Hi,

Thank you for sharing your 5-star review with us!

I'm delighted to hear you had a great experience, and I will pass along your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

Fatima Bibi

Fatima Bibi was extremely helpful, knew the answers to all my questions. She was very professional and a pleasure to deal with.

20. April 2026
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

Hi Sherrellea,

Thank you for sharing your 5-star review with us!

I'm delighted to hear you had a great experience with Fatima, and I will pass along your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

So far Fatima has been friendly

So far Fatima has been friendly, accommodating and helpful. She has answered my questions clearly. Thank you Fatima

20. April 2026
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

Hi,

Thank you for sharing your 5-star review with us!

I'm delighted to hear you had a great experience with fatima, and I will pass along your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

Well done Jordan

Just had initial phone conversation with Jordan, totally engaging, pleasant man . Loads of knowledge and nothing too much trouble. Excellent customer service 👏

15. April 2026
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

Hi Andy,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Jordan, and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

As a first-time buyer

As a first-time buyer, I felt truly understood and supported by the team. They were incredibly friendly, listened to all my concerns, and really empathized with the ups and downs. Even when stress popped up (as it naturally can), they were understanding and made the journey smooth and even enjoyable. It was a genuinely good experience, and I’m grateful for their kindness and professionalism.

Alexia, in particular, was incredibly supportive and patient, making the whole process feel smoother.

16. April 2026
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

Hi Dharita,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Alexia and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 1 von 5 Sternen

Bad experience

I had a very bad experience with this company selling a flat. They took a far larger commission than is reasonable even allowing for the fact that they specialise in selling difficult properties. The contract, which I didn’t see for a month after they started the process, gave no indication of the amount of commission they would charge. If you decide to go with the company, get this information in writing before agreeing to anything. The ombudsman found in my favour and I was awarded compensation. This did not make up the loss but at least gave the company hassle.

18. September 2025
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

Hi Lisa,

I’m sorry to hear that we didn’t meet your expectations.

After investigating internally, I can confirm that as you are not the property owner, we are unable to disclose further details on the case at this time. However, our records show that the case has been settled and all required fees have been paid to the owner.

We apologise for any inconvenience this may have caused and wish you all the best in the future.

Kind regards,

Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

Simon went above and beyond on many…

Simon went above and beyond on many occasions and was utterly brilliant throughout.
Scheduled calls, never missed. Informative friendly and professional. I have to admit I was sceptical of the whole online estate agency but I was proved wrong and very happy to be! Wholeheartedly recommend

9. April 2026
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

Hi Stephen,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Simon and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

Five star service from Simon Boden

Simon Boden took over from our case and gave absolutely quality service. Kept us up to date with all goings on and made sure our completion was stress free. 5 star service

8. April 2026
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Antwort von House Sales Direct

Hi Matthew,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Simon and I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

No pressure sales very pleased with…

No pressure sales very pleased with service
Fatima Bibi was most helpful

8. April 2026
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Antwort von House Sales Direct

Hi,

Thank you for sharing your 5-star review with us!

I'm delighted to hear you had a great experience, and I will pass along your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

Communicated well

Communicated well, made the seeking process less stressful currently at legal stage so far so good.

31. März 2026
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Antwort von House Sales Direct

Hi ,

Thank you for sharing your 5 star review with us!

I'm delighted to hear you had a great experience and I will pass along on your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

Review on Jordan Ellen Thorpe

We had a great experience working with Jordan from the in-house direct sales team. From the very beginning, Jordan was incredibly helpful, professional, and approachable. He guided us with clarity and patience.

Jordan took the time to explain everything in detail, answered all of our questions. Overall an excellent service.

30. März 2026
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

Hi Merlin,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Jordan, I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

Jordon Ellenthorpe customer service exemplified

I write to share my delight at the Customer experience i have received from Jordon Ellenthorpe. He has worked tirelessly on selling our property for us and always been positive, honest and fair. He kept me in the loop with the difficulties and managed to navigate difficult circumstances to achieve a sale for us. He has been a delight to deal with a real breath of Fresh air, always positive and fun. Highly recommend Jordan

30. März 2026
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

Hi Tim,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Jordan, I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

Quick, friendly service

Alex Senior dealt with our property sale. He was friendly, professional and kept us informed at all stages of the process.

30. März 2026
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

Hi Michelle,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Alex, I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

The professionalism displayed during my…

The professionalism displayed during my purchase was admirable. Highly recommended! Please keep up the good work.

30. März 2026
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Antwort von House Sales Direct

Hi Geejora,

Thank you for sharing your 5 star review with us!

I'm delighted to hear you had a great experience and I will pass along on your positive feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

A positive start!

So far so good. Great customer service from Fatima. Nothing seemed too much trouble and she has assured me she’s at the end of the phone if I start to worry about anything. To be continued…

28. März 2026
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Antwort von House Sales Direct

Hi,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Fatima, I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

Bewertet mit 5 von 5 Sternen

I found a property which l want to buy…

I found a property which l want to buy (now elderly and downsizing) But because l haven’t yet put my bungalow on the market it’s difficult to get a viewing. However, once l found Home Sales Direct l had an excellent and very helpful Sales man, Jordon, who managed to arrange this for me. Things have apparently become very different from when l last sold and bought my current home in 1997, and Jordon was so patient in explaining everything. I would highly recommend him and HSD.

27. März 2026
Bewertung ohne vorherige Einladung
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Antwort von House Sales Direct

Hi Jane,

Thank you for sharing your review with us!

I'm very happy to hear you had a great experience with Jordan, I will pass on your feedback.

Many Thanks,
Chloe
Customer Service Manager

So funktioniert Trustpilot

Auf Trustpilot hat jeder die Möglichkeit, Bewertungen abzugeben. Der Verfasser einer Bewertung kann diese jederzeit bearbeiten oder löschen, und die Bewertungen werden angezeigt, solange der jeweilige Nutzer-Account aktiv ist.

Unternehmen können über automatische Einladungen zur Bewertungsabgabe einladen. Diese Bewertungen werden mit dem Hinweis „verifiziert“ versehen, um darauf hinzuweisen, dass es sich um echte Erfahrungen handelt.

Erfahren Sie mehr über die verschiedenen Arten von Bewertungen.

Zum Schutz unseres Portals setzen wir auf eine Kombination aus spezialisierten Mitarbeitern und cleveren Technologien. Erfahren Sie, wie wir gefälschte Bewertungen bekämpfen.

Erfahren Sie mehr darüber, wie Bewertungen auf Trustpilot gehandhabt werden.

Hier ​finden Sie 8 Tipps für das Schreiben von Bewertungen.

Die Verifizierung hilft sicherzustellen, dass es sich bei den Bewertungen, die Sie auf Trustpilot lesen, um Bewertungen von echten Menschen handelt.

Anreize für das Schreiben von Bewertungen anzubieten oder selektiv zur Bewertungsabgabe einzuladen, kann den TrustScore verfälschen. Deshalb verstößt beides gegen unsere Richtlinien.

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