Was looking for neutral textured pots for a while to use in loungeroom as a statement piece, and found the ideal set of 3 from House of Isabella. Unfortunately on arrival the largest pot had... Mehr ansehen
Wir überprüfen keine spezifischen Behauptungen, da die Meinungen der Bewerter ihre eigenen sind. Wir können Bewertungen jedoch als „verifiziert” kennzeichnen, wenn wir bestätigen können, dass eine geschäftliche Interaktion stattgefunden hat. Mehr erfahren
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Das sagen Bewerter
I cannot praise their customer service enough. My item arrived damaged and they have been amazing and organised for a replacement part to be delivered very promptly with no fuss.
It was my first time purchasing from House of Isabella and it won’t be the last. Such beautiful pieces they have, I purchased a gorgeous marble bowl for my side table. It’s stunning and their customer... Mehr ansehen
I was sent a supposedly matching lamp to the one l’d recently bought. The second one arrived with a different size harp fitting and a different size and colour shade. On complaint l was told very so... Mehr ansehen
Bittet Kunden um Bewertungen
Das Unternehmen lädt seine Kunden ein, Bewertungen zu hinterlassen – ob positive oder negative.
Hat 92 % seiner negativen Bewertungen beantwortet
Antwortet meist innerhalb von 1 Woche
So nutzt dieses Unternehmen Trustpilot
Erfahren Sie, woher die Bewertungen stammen und wie sie ausgewertet und moderiert werden.
Das haben sich andere Leute angesehen
I still have not received my delivery
Good online store experience.
Bought some pendant lights through their online store. Found the store had a lot of variety and was easy to navigate. They exceeded my expectations with how quick they shipped.
Well overpriced
The stool is a much darker red than in the photos and has a significant wobble. Overall, disappointed.
Well priced and great quality
The pots I purchased arrived very well wrapped. They were beautiful and of very good quality with a much morereasonable price than similar items in other stores.
Customer Service
I would like to have given 5 stars but the lack of a human to contact when things go wrong is a disappointing. I have ordered third item as what I purchased is so nice . I hope all goes well this time
The workmanship of these chairs was…
The workmanship of these chairs was inconsistent. Some better than others some bad requiring adjustments.chairs arrived in flat packs requiring a considerable amount of time and tools to put together.
After contact with the reseller a modest refund was provided.
Product just as described not a fault
Product just as described not a fault. Prompt delivery, very reliable.
Great Customer Service! Protection Policy Honored
I recently purchased a Sideboard from House of Isabella. While the initial delivery was a bit disappointing due to the item having a number of defects, I was incredibly impressed with their customer service. They promptly addressed the issues and honored their purchase protection policy. Thanks to their dedication to customer satisfaction, I have no doubt that I'll be a repeat customer in the future.
Very happy with the shopping experience
I'd seen this same bed on other sites…
I'd seen this same bed on other sites and the price here was the best, delivery was very quick my only minor criticism was that it didn't come with a construction manual and I had to email to get one, but besides that I would definitely recommend them as seller's.
Was advised after purchasing that the…
Was advised after purchasing that the lamps were not in stock even though the search was for only items that were in stock. I was then advised 2 weeks later the lamps were discontinued. Very disappointed. The staff as usual were very pleasant and the refund was approx 2 weeks from advice that the lamps were not available. Unfortunately now reluctant to purchase from site.
Your support needs work
Your support needs work. The lack of support tickets makes you seems like a fly by night company. When the order didn't arrive in 7 days and there was no communication I thought you had stolen my money. There product is stunning. Your lack of process is disturbing.
Vases and artificial flowers
I actually placed my order then looked at the reviews which I never do. I always check reviews first. I’m so glad I did because had I read the reviews first I wouldn’t have ordered. I did order through PayPal so I had a little bit of protection. I also paid the purchase protection. The two vases I bought were smashed and I could tell as soon as the courier handed the boxes to me. I asked him to confirm they sounded broken then took a photo of the delivery driver and truck with the items. The pots were broken and I contacted House of Isabella within 15 minutes of delivery. I received a response within and hour and replacement vases arrived today. Two days later. I could not be happier with the service I received.
I ordered four chairs from outlet…
I ordered four chairs from outlet section. Whilst i knew that the chaira might have some scratches as it was previous return- one of the legs is totally broken. I only noticed it after a month as our table had not been delivered yet( with another company) and did not use chairs properly. BUT I DID INSPECT THE CHAIRS AFTER THEY ARRIVED- but due to distressed look of chairs- i did not see the crack hidden in the leg. if anyone sat on the chair- it could have ended really bad as the broken part was not noticeable at first look due to general distressed look of chairs, very disappointed.
I got in touch with their “live service” where someone called Eve repeated that i hvent reported it within 24 hours and that is it. Howto repeat 100 times that it was not easy to see? Even if it was, and even if there was no damage then- is it normal for a chair leg to get broken with wood clearly with lowest quality after 35 days without anyone sitting on it? Since when? And this company takes NO RESPONSIBILITY NO REPAIR NOTHING. So basically if you buy anything from this company and they turn out to be faulty or broken, they will do NOTHING
I got in

Antwort von House of Isabella
I found exactly what I needed thanks to…
I found exactly what I needed thanks to the House of Isabella.
They were so nice and friendly and…
They were so nice and friendly and resolved my issue promptly
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